Complaints & Recalls
Consumer Complaints
17 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Formal Complaint to NHTSA: 2019 GMC Canyon Transmission Issue To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA): I am writing to formally report a recurring and dangerous transmission issue in my 2019 GMC Canyon, and to request that NHTSA open an investigation into why General Motors has not issued a safety recall — despite widespread complaints and technical service bulletins. My vehicle exhibits jerking, hesitation, slipping, and hard shifting — especially during acceleration or when moving from a complete stop. These symptoms are consistent with hundreds of other consumer reports across forums, NHTSA complaints, and class-action lawsuits tied to GM’s 8L45 8-speed automatic transmission. I was quoted approximately $5,700 for a transmission repair and $8,800 for replacement. This problem is not simply an inconvenience or comfort issue. Hesitation and sudden surges in acceleration pose a legitimate safety hazard, especially when merging onto highways, pulling into traffic, or driving on slippery roads. At times, I’ve experienced delayed throttle response and unexpected lurching — which could easily result in a rear-end collision or intersection mishap. Despite the well-documented nature of this defect, GM has not recalled these transmissions — and owners are left to bear the financial burden of expensive repairs on a known design flaw. That is unacceptable. NHTSA’s mandate is to protect consumers from safety-related defects. In my view, and in the experience of many other drivers, this transmission issue meets the criteria for a recall: - It affects safe operation and control of the vehicle - It has been confirmed by internal GM service documentation - It recurs even after manufacturer-prescribed remedies - It places drivers, passengers, and others at risk Please consider this a formal request to investigate this matter and hold General Motors accountable for a recall or reimbursement program for affected consumers. Joanne Holstein
Corrective Action:
Formal Complaint to NHTSA: 2019 GMC Canyon Transmission Issue To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA): I am writing to formally report a recurring and dangerous transmission issue in my 2019 GMC Canyon, and to request that NHTSA open an investigation into why General Motors has not issued a safety recall — despite widespread complaints and technical service bulletins. My vehicle exhibits jerking, hesitation, slipping, and hard shifting — especially during acceleration or when moving from a complete stop. These symptoms are consistent with hundreds of other consumer reports across forums, NHTSA complaints, and class-action lawsuits tied to GM’s 8L45 8-speed automatic transmission. I was quoted approximately $5,700 for a transmission repair and $8,800 for replacement. This problem is not simply an inconvenience or comfort issue. Hesitation and sudden surges in acceleration pose a legitimate safety hazard, especially when merging onto highways, pulling into traffic, or driving on slippery roads. At times, I’ve experienced delayed throttle response and unexpected lurching — which could easily result in a rear-end collision or intersection mishap. Despite the well-documented nature of this defect, GM has not recalled these transmissions — and owners are left to bear the financial burden of expensive repairs on a known design flaw. That is unacceptable. NHTSA’s mandate is to protect consumers from safety-related defects. In my view, and in the experience of many other drivers, this transmission issue meets the criteria for a recall: - It affects safe operation and control of the vehicle - It has been confirmed by internal GM service documentation - It recurs even after manufacturer-prescribed remedies - It places drivers, passengers, and others at risk Please consider this a formal request to investigate this matter and hold General Motors accountable for a recall or reimbursement program for affected consumers. Joanne Holstein
Additional Notes:
Formal Complaint to NHTSA: 2019 GMC Canyon Transmission Issue To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA): I am writing to formally report a recurring and dangerous transmission issue in my 2019 GMC Canyon, and to request that NHTSA open an investigation into why General Motors has not issued a safety recall — despite widespread complaints and technical service bulletins. My vehicle exhibits jerking, hesitation, slipping, and hard shifting — especially during acceleration or when moving from a complete stop. These symptoms are consistent with hundreds of other consumer reports across forums, NHTSA complaints, and class-action lawsuits tied to GM’s 8L45 8-speed automatic transmission. I was quoted approximately $5,700 for a transmission repair and $8,800 for replacement. This problem is not simply an inconvenience or comfort issue. Hesitation and sudden surges in acceleration pose a legitimate safety hazard, especially when merging onto highways, pulling into traffic, or driving on slippery roads. At times, I’ve experienced delayed throttle response and unexpected lurching — which could easily result in a rear-end collision or intersection mishap. Despite the well-documented nature of this defect, GM has not recalled these transmissions — and owners are left to bear the financial burden of expensive repairs on a known design flaw. That is unacceptable. NHTSA’s mandate is to protect consumers from safety-related defects. In my view, and in the experience of many other drivers, this transmission issue meets the criteria for a recall: - It affects safe operation and control of the vehicle - It has been confirmed by internal GM service documentation - It recurs even after manufacturer-prescribed remedies - It places drivers, passengers, and others at risk Please consider this a formal request to investigate this matter and hold General Motors accountable for a recall or reimbursement program for affected consumers. Joanne Holstein
Mfg Campaign: 11675601
Recall Date: Jul 23, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 GMC Canyon. The contact stated that while driving at undisclosed speeds and making a right turn, the steering wheel seized. The contact continued to drive, and the steering wheel seized again. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,200.
Corrective Action:
The contact owns a 2019 GMC Canyon. The contact stated that while driving at undisclosed speeds and making a right turn, the steering wheel seized. The contact continued to drive, and the steering wheel seized again. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,200.
Additional Notes:
The contact owns a 2019 GMC Canyon. The contact stated that while driving at undisclosed speeds and making a right turn, the steering wheel seized. The contact continued to drive, and the steering wheel seized again. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,200.
Mfg Campaign: 11617207
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 GMC Canyon. The contact stated while driving 60 MPH, the vehicle stalled and failed to restart. There was an abnormal scratching noise detected. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that an unknown part had fractured inside the engine. The mechanic informed the contact that the engine needed to be replaced. The contact was informed that there was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The VIN was not available.
Corrective Action:
The contact owns a 2019 GMC Canyon. The contact stated while driving 60 MPH, the vehicle stalled and failed to restart. There was an abnormal scratching noise detected. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that an unknown part had fractured inside the engine. The mechanic informed the contact that the engine needed to be replaced. The contact was informed that there was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The VIN was not available.
Additional Notes:
The contact owns a 2019 GMC Canyon. The contact stated while driving 60 MPH, the vehicle stalled and failed to restart. There was an abnormal scratching noise detected. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that an unknown part had fractured inside the engine. The mechanic informed the contact that the engine needed to be replaced. The contact was informed that there was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The VIN was not available.
Mfg Campaign: 11602311
Recall Date: Jul 15, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
The contact owns a 2019 GMC Canyon. The contact stated that the key failed to release from the ignition. Additionally, the key failed to turn in the ignition switch. The vehicle failed to turn on or off. There were no warning lights illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact that there was no Warranty coverage for the vehicle. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2019 GMC Canyon. The contact stated that the key failed to release from the ignition. Additionally, the key failed to turn in the ignition switch. The vehicle failed to turn on or off. There were no warning lights illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact that there was no Warranty coverage for the vehicle. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2019 GMC Canyon. The contact stated that the key failed to release from the ignition. Additionally, the key failed to turn in the ignition switch. The vehicle failed to turn on or off. There were no warning lights illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact that there was no Warranty coverage for the vehicle. The failure mileage was approximately 52,000.
Mfg Campaign: 11593023
Recall Date: Jun 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The high pressure fuel pump broke twice within a 6 month period. The first time, I was traveling at 70 mph in the middle of 100 degree weather in Texas. When I took it to the shop, the mechanic mentioned that the bolt broke inside of the engine and caused the high pressure fuel pump to break and dump gasoline everywhere. It was repaired by adding a new pump and fuel line. After driving it for 5 months, the same issue happened again while driving 30 mph. My safety was put at risk since it was large amounts of gasoline that it was throwing which could have easily caused a explosion/fire. The warning message was a check engine light and the truck going into limp mode. From my research, this exact issue was a recall for the 2018 version of the truck.
Corrective Action:
The high pressure fuel pump broke twice within a 6 month period. The first time, I was traveling at 70 mph in the middle of 100 degree weather in Texas. When I took it to the shop, the mechanic mentioned that the bolt broke inside of the engine and caused the high pressure fuel pump to break and dump gasoline everywhere. It was repaired by adding a new pump and fuel line. After driving it for 5 months, the same issue happened again while driving 30 mph. My safety was put at risk since it was large amounts of gasoline that it was throwing which could have easily caused a explosion/fire. The warning message was a check engine light and the truck going into limp mode. From my research, this exact issue was a recall for the 2018 version of the truck.
Additional Notes:
The high pressure fuel pump broke twice within a 6 month period. The first time, I was traveling at 70 mph in the middle of 100 degree weather in Texas. When I took it to the shop, the mechanic mentioned that the bolt broke inside of the engine and caused the high pressure fuel pump to break and dump gasoline everywhere. It was repaired by adding a new pump and fuel line. After driving it for 5 months, the same issue happened again while driving 30 mph. My safety was put at risk since it was large amounts of gasoline that it was throwing which could have easily caused a explosion/fire. The warning message was a check engine light and the truck going into limp mode. From my research, this exact issue was a recall for the 2018 version of the truck.
Mfg Campaign: 11553455
Recall Date: Nov 3, 2023
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
All 5 tires including the spare are dry rotted, and have become extremely unsafe in wet weather conditions. Truck came with these tires and only has 27k miles with a lot of tread left.
Corrective Action:
All 5 tires including the spare are dry rotted, and have become extremely unsafe in wet weather conditions. Truck came with these tires and only has 27k miles with a lot of tread left.
Additional Notes:
All 5 tires including the spare are dry rotted, and have become extremely unsafe in wet weather conditions. Truck came with these tires and only has 27k miles with a lot of tread left.
Mfg Campaign: 11539222
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck jerks and makes loud noises when going up incline when transmission is shifting and constantly shifting even at low speed.
Corrective Action:
Truck jerks and makes loud noises when going up incline when transmission is shifting and constantly shifting even at low speed.
Additional Notes:
Truck jerks and makes loud noises when going up incline when transmission is shifting and constantly shifting even at low speed.
Mfg Campaign: 11516566
Recall Date: Apr 11, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
High pressure fuel pump broke off while driving on highway causing truck to stall. Stabilitrack warning was activated and Engine Power Reduced message came on dash. Speed was rapidly reduced to 15 mph on the highway and started knocking hard. Mechanic found the pump physically broke and a bolt was sheered off inside of head.
Corrective Action:
High pressure fuel pump broke off while driving on highway causing truck to stall. Stabilitrack warning was activated and Engine Power Reduced message came on dash. Speed was rapidly reduced to 15 mph on the highway and started knocking hard. Mechanic found the pump physically broke and a bolt was sheered off inside of head.
Additional Notes:
High pressure fuel pump broke off while driving on highway causing truck to stall. Stabilitrack warning was activated and Engine Power Reduced message came on dash. Speed was rapidly reduced to 15 mph on the highway and started knocking hard. Mechanic found the pump physically broke and a bolt was sheered off inside of head.
Mfg Campaign: 11506557
Recall Date: Feb 10, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Noticed oil on snow in driveway. Upon inspection, noted that engine oil cooler pipe is corroded-through and oil, under pressure, is leaking when engine is running and blowing back onto hot engine components. Also noted smoke from under hood/engine compartment.
Corrective Action:
Noticed oil on snow in driveway. Upon inspection, noted that engine oil cooler pipe is corroded-through and oil, under pressure, is leaking when engine is running and blowing back onto hot engine components. Also noted smoke from under hood/engine compartment.
Additional Notes:
Noticed oil on snow in driveway. Upon inspection, noted that engine oil cooler pipe is corroded-through and oil, under pressure, is leaking when engine is running and blowing back onto hot engine components. Also noted smoke from under hood/engine compartment.
Mfg Campaign: 11499593
Recall Date: Dec 30, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Corrective Action:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Additional Notes:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Mfg Campaign: 11434439
Recall Date: Sep 26, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Corrective Action:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Additional Notes:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Mfg Campaign: 11434439
Recall Date: Sep 26, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Corrective Action:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Additional Notes:
On Wednesday September 22nd at approximately 9:45 pm. My 2019 GMC Canyon was parked on my street and caught fire and was destroyed for no known reason. The fire department came ruled the cause as un known. The cabin and the bed were totally destroyed. Appears to be no issue to the engine compartment.
Mfg Campaign: 11434439
Recall Date: Sep 26, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle hesitates and shifts harshly as if it will stall at low speed acceleration leaving my driveway and when going forward from a full stop at red light to green. Very jerky ride, uneven acceleration, fear of stalling.
Corrective Action:
The vehicle hesitates and shifts harshly as if it will stall at low speed acceleration leaving my driveway and when going forward from a full stop at red light to green. Very jerky ride, uneven acceleration, fear of stalling.
Additional Notes:
The vehicle hesitates and shifts harshly as if it will stall at low speed acceleration leaving my driveway and when going forward from a full stop at red light to green. Very jerky ride, uneven acceleration, fear of stalling.
Mfg Campaign: 11422600
Recall Date: Jun 28, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SLIPS ON INCLINES. HAVE TAKEN IT TO DEALER SEVERAL TIMES . THEY CHANGED FLUID AND IT STILL SLIPS ON INCLINES. DOESN'T SLIP ALL OF THE TIME, BUT DOES STILL SLIP! THIS STARTED APPROX. 2 MONTHS AFTER PURCHASE. BOUGHT NEW.
Corrective Action:
TRANSMISSION SLIPS ON INCLINES. HAVE TAKEN IT TO DEALER SEVERAL TIMES . THEY CHANGED FLUID AND IT STILL SLIPS ON INCLINES. DOESN'T SLIP ALL OF THE TIME, BUT DOES STILL SLIP! THIS STARTED APPROX. 2 MONTHS AFTER PURCHASE. BOUGHT NEW.
Additional Notes:
TRANSMISSION SLIPS ON INCLINES. HAVE TAKEN IT TO DEALER SEVERAL TIMES . THEY CHANGED FLUID AND IT STILL SLIPS ON INCLINES. DOESN'T SLIP ALL OF THE TIME, BUT DOES STILL SLIP! THIS STARTED APPROX. 2 MONTHS AFTER PURCHASE. BOUGHT NEW.
Mfg Campaign: 11322844
Recall Date: Apr 30, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Corrective Action:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Additional Notes:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Mfg Campaign: 11254462
Recall Date: Sep 10, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Corrective Action:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Additional Notes:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Mfg Campaign: 11254462
Recall Date: Sep 10, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Corrective Action:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Additional Notes:
ON COLD STARTUP THERE IS A LOUD CLUNK COMING FROM FRONT OF VEHICLE AND THE VIBRATION CAN BE FELT FROM INSIDE THE TRUCK AS IF SOMETHING HIT THE FLOOR UNDERNEATH.
Mfg Campaign: 11254462
Recall Date: Sep 10, 2019
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