GILLIG LOW FLOOR 2019

Complete listing of complaints and recalls for this vehicle

1
Complaints
13
Recalls

Complaints & Recalls

1 Complaints 13 Recalls

Official Safety Recalls - Important!

13 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Gillig, Llc
NHTSA Campaign: 25V076000 SAFETY RECALL
91 Vehicles Affected
Recall Date: Feb 11, 2025
Safety Issue:

Gillig, LLC (Gillig) is recalling certain 2019-2024 Low Floor transit buses. The rivet-nut fasteners that secure the TFT flat panel display monitor to the bus ceiling may fail, causing the monitor to detach and fall.

Potential Risk:
A monitor that detaches and falls from the ceiling increases the risk of injury.
FREE Recall Solution:
Gillig will replace the rivet-nut fasteners, free of charge. Owner notification letters were mailed March 18, 2025. Owners may contact Gillig customer service at 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Mar 18, 2025
Recall Date: Feb 11, 2025
Gillig, Llc
NHTSA Campaign: 23V740000 SAFETY RECALL
4.3K Vehicles Affected
Recall Date: Nov 3, 2023
Safety Issue:

Gillig, LLC (Gillig) is recalling certain 2019-2023 Low Floor transit buses. The transmission yoke may separate, resulting in driveshaft separation and a sudden loss of drive power.

Potential Risk:
A sudden loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
FREE Recall Solution:
Gillig will work with the equipment manufacturer, Allison Transmission Inc., to inspect and tighten the transmission yoke bolts, as necessary, free of charge. Owner notification letters were mailed December 11, 2023. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Dec 11, 2023
Recall Date: Nov 3, 2023
Gillig, Llc
NHTSA Campaign: 22V548000 SAFETY RECALL
184 Vehicles Affected
Recall Date: Jul 28, 2022
Safety Issue:

Gillig, LLC (Gillig) is recalling certain 2019-2022 Low Floor vehicles equipped with Cummins BP74E battery packs. The battery packs may develop a coolant leak internally, causing the battery pack to short circuit.

Potential Risk:
A battery short circuit increases the risk of a fire.
FREE Recall Solution:
Gillig will tighten the coolant fittings and replace the coolant, free of charge. Owner notification were mailed on August 16, 2022. Owners may contact Gillig's customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Aug 16, 2022
Recall Date: Jul 28, 2022
Gillig, Llc
NHTSA Campaign: 22V436000 SAFETY RECALL
169 Vehicles Affected
Recall Date: Jun 17, 2022
Safety Issue:

Gillig, LLC (Gillig) is recalling certain 2019-2022 Low Floor electric transit buses. The EV resolver cable connector may experience a loss of electrical connectivity, unexpectedly switching from Drive to Neutral with no warning.

Potential Risk:
An unexpected switch to neutral can cause a loss of vehicle propulsion and increase the risk of a crash.
FREE Recall Solution:
Dealers will install a redesigned resolver cable with extended length and a new support bracket, free of charge. Owner notification letters were mailed on August 3, 2022. Owners may contact Gillig's customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Aug 3, 2022
Recall Date: Jun 17, 2022
Gillig, Llc
NHTSA Campaign: 22V276000 SAFETY RECALL
592 Vehicles Affected
Recall Date: Apr 25, 2022
Safety Issue:

Gillig, LLC (Gillig) is recalling certain 2014-2021 Low Floor transit buses. The rear-mounted ultracapacitors may allow the engine to be started when the master battery disconnect switch is in the "OFF" position.

Potential Risk:
The engine may be started unexpectedly, increasing the risk of injury to anyone nearby the engine compartment during maintenance operations.
FREE Recall Solution:
Dealers will update the software for the buses equipped with the Vanner Ultracapacitor system, and conduct a hard rewire for the buses equipped with the KBI system, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Gillig's customer service at 1-510-264-5073 for 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Jun 22, 2022
Recall Date: Apr 25, 2022
Gillig, Llc
NHTSA Campaign: 21V352000 SAFETY RECALL
4.4K Vehicles Affected
Recall Date: May 14, 2021
Safety Issue:

Gillig, LLC. (Gillig) is recalling certain 2017-2020 Low Floor vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Gillig will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on August 27, 2021. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Aug 27, 2021
Recall Date: May 14, 2021
Gillig Llc
NHTSA Campaign: 20V392000 SAFETY RECALL
531 Vehicles Affected
Recall Date: Jul 2, 2020
Safety Issue:

Gillig, LLC. (Gillig) is recalling certain 2013-2020 hybrid and all-electric Low Floor buses equipped with a steering system that uses a high-voltage electric motor and hydraulic pump assembly to provide power steering assist. The shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist.

Potential Risk:
A loss of power steering assist may increase the risk of crash.
FREE Recall Solution:
Gillig will notify owners, and dealers will replace the motor-pump assemblies, free of charge. The recall began August 13, 2020. Owners may contact Gillig customer service at 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Aug 13, 2020
Recall Date: Jul 2, 2020
Gillig Llc
NHTSA Campaign: 20V342000 SAFETY RECALL
3.7K Vehicles Affected
Recall Date: Jun 10, 2020
Safety Issue:

Gillig LLC (Gillig) is recalling certain 2018-2020 Low Floor buses. The rear suspension lower control rods may experience fatigue failure due to stiffened end bushings.

Potential Risk:
If the rear suspension lower control rod fails, the bus may have reduced handling and stability, increasing the risk of a crash.
FREE Recall Solution:
Gillig will notify owners and provide them with new lower control rods with different bushings, free of charge. This recall began June 26, 2020. Owners may contact Gillig customer service at 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Jun 26, 2020
Recall Date: Jun 10, 2020
Gillig Llc
NHTSA Campaign: 20V239000 SAFETY RECALL
275 Vehicles Affected
Recall Date: Apr 29, 2020
Safety Issue:

Gillig LLC (Gillig) is recalling certain 2018-2020 Low Floor transit buses powered by compressed natural gas (CNG). The thermally activated pressure relief device (PRD) installed on the CNG fuel system may not vent the system when exposed to heat, potentially resulting in the system rupturing.

Potential Risk:
If the fuel system ruptures from exposure to heat, there may be an increased risk of injury.
FREE Recall Solution:
Gillig will work with Agility to notify customers and replace the PRDs, free of charge. The recall began May 15, 2020. Owners may contact Agility customer service at 1-949-267-7745 or Gillig customer service at 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: May 15, 2020
Recall Date: Apr 29, 2020
Gillig Llc
NHTSA Campaign: 20V179000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Mar 25, 2020
Safety Issue:

Gillig LLC (Gillig) is recalling certain 2012-2020 Low Floor buses. The circuit breaker ratings on the DEF Line Heater circuit and the Aftertreatment-Ignition circuit may be higher than the rating for the wire and connector.

Potential Risk:
With the improper circuit breaker rating, an electrical short in either of these circuits may increase the risk of a fire.
FREE Recall Solution:
Gillig will notify owners, and dealers will replace the circuit breakers, free of charge. The recall began April 24, 2020. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Apr 24, 2020
Recall Date: Mar 25, 2020
Gillig Llc
NHTSA Campaign: 19V451000 SAFETY RECALL
25 Vehicles Affected
Recall Date: Jun 14, 2019
Safety Issue:

Gillig LLC (Gillig) is recalling certain 2018-2019 Low Floor vehicles equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.

Potential Risk:
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
FREE Recall Solution:
Gillig will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began June 27, 2019. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Jun 27, 2019
Recall Date: Jun 14, 2019
Gillig Llc
NHTSA Campaign: 19V193000 SAFETY RECALL
965 Vehicles Affected
Recall Date: Mar 8, 2019
Safety Issue:

Gillig LLC (Gillig) is recalling certain 2014-2019 Low Floor buses. Uncovered electrical terminals in the headlight power circuit may short circuit to ground, causing a loss of headlights.

Potential Risk:
A loss of headlights can reduce the driver's ability to see, increasing the risk of a crash.
FREE Recall Solution:
Gillig has notified owners, and dealers will install new back covers on the headlight buckets, free of charge. The recall began April 1, 2019. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GILLIG dealer to schedule your FREE recall repair.
Manufacturer: GILLIG
Notice Date: Apr 1, 2019
Recall Date: Mar 8, 2019

Consumer Complaints

1 Complaint
Gillig, Llc
Campaign: 11254141 Other
Sep 9, 2019
Defect Description:

SEAT BELTS

Potential Consequences:

I DRIVE BUSES FOR DISNEY WORLD AND THEY HAVE JUST GOT SOME NEW BUSES WITH NEW SEATS AND TWO PART SEAT BELTS. THE WAY THE LAP BELT AND SHOULDER BELT HOOK TOGETHER CAUSE THEM TO TWIST WHICH ALLOWS THE SHOULDER BELT TO JAM IN THE RETURN GUIDE NOT ALLOWING THE BELT TO FULLY RETRACT AND HOLD PROPERLY.I HAVE BEEN WRITTEN UP FOR NOT WEARING MY BELT PROPERLY BUT THIS IS A BELT ISSUE AND A MAJOR SAFETY CONCERN IF THE BELT WILL NOT FULLY RETRACT IT WILL NOT FULLY OPERATE IN A COLLISION. I HAVE SHOWED THIS TO A MANAGER AND ANOTHER WROTE ME UP FOR NOT WEARING IT PROPERLY.THIS NEVER OCCURS ON THE SEAT BELTS THAT ARE ONE PIECE AND CAN NOT TWIST. *TR

Corrective Action:

I DRIVE BUSES FOR DISNEY WORLD AND THEY HAVE JUST GOT SOME NEW BUSES WITH NEW SEATS AND TWO PART SEAT BELTS. THE WAY THE LAP BELT AND SHOULDER BELT HOOK TOGETHER CAUSE THEM TO TWIST WHICH ALLOWS THE SHOULDER BELT TO JAM IN THE RETURN GUIDE NOT ALLOWING THE BELT TO FULLY RETRACT AND HOLD PROPERLY.I HAVE BEEN WRITTEN UP FOR NOT WEARING MY BELT PROPERLY BUT THIS IS A BELT ISSUE AND A MAJOR SAFETY CONCERN IF THE BELT WILL NOT FULLY RETRACT IT WILL NOT FULLY OPERATE IN A COLLISION. I HAVE SHOWED THIS TO A MANAGER AND ANOTHER WROTE ME UP FOR NOT WEARING IT PROPERLY.THIS NEVER OCCURS ON THE SEAT BELTS THAT ARE ONE PIECE AND CAN NOT TWIST. *TR

Additional Notes:

I DRIVE BUSES FOR DISNEY WORLD AND THEY HAVE JUST GOT SOME NEW BUSES WITH NEW SEATS AND TWO PART SEAT BELTS. THE WAY THE LAP BELT AND SHOULDER BELT HOOK TOGETHER CAUSE THEM TO TWIST WHICH ALLOWS THE SHOULDER BELT TO JAM IN THE RETURN GUIDE NOT ALLOWING THE BELT TO FULLY RETRACT AND HOLD PROPERLY.I HAVE BEEN WRITTEN UP FOR NOT WEARING MY BELT PROPERLY BUT THIS IS A BELT ISSUE AND A MAJOR SAFETY CONCERN IF THE BELT WILL NOT FULLY RETRACT IT WILL NOT FULLY OPERATE IN A COLLISION. I HAVE SHOWED THIS TO A MANAGER AND ANOTHER WROTE ME UP FOR NOT WEARING IT PROPERLY.THIS NEVER OCCURS ON THE SEAT BELTS THAT ARE ONE PIECE AND CAN NOT TWIST. *TR

Manufacturer: GILLIG
Mfg Campaign: 11254141
Notice Date: Sep 9, 2019
Recall Date: Sep 9, 2019
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