Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Genuine Scooters, Llc
Safety Issue:
Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NIU MQiGT EVO scooters. During operation, excessive handlebar vibration can occur which may cause rider fatigue or loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: MQiGT EVO
Recall Date: Aug 17, 2022
Genuine Scooters, Llc
Safety Issue:
Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NUI MQiGT EVO scooters. A loss of drive power may occur due to a firmware issue in the electric motor.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: MQiGT EVO
Recall Date: Aug 8, 2022
Consumer Complaints
4 ComplaintsGenuine Scooters, Llc
Defect Description:
STEERING
Potential Consequences:
At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.
Corrective Action:
At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.
Additional Notes:
At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.
Mfg Campaign: 11647535
Recall Date: Mar 11, 2025
Genuine Scooters, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Corrective Action:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Additional Notes:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Mfg Campaign: 11503288
Recall Date: Jan 23, 2023
Genuine Scooters, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Corrective Action:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Additional Notes:
My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
Mfg Campaign: 11503288
Recall Date: Jan 23, 2023
Genuine Scooters, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.
Corrective Action:
The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.
Additional Notes:
The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.
Mfg Campaign: 11478103
Recall Date: Aug 8, 2022
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