GENUINE SCOOTER NIU MQIGT EVO 2022

Complete listing of complaints and recalls for this vehicle

4
Complaints
2
Recalls

Complaints & Recalls

4 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Genuine Scooters, Llc
NHTSA Campaign: 22V629000 SAFETY RECALL
38 Vehicles Affected
Recall Date: Aug 17, 2022
Safety Issue:

Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NIU MQiGT EVO scooters. During operation, excessive handlebar vibration can occur which may cause rider fatigue or loss of vehicle control.

Potential Risk:
Excessive handlebar vibration increases the risk of a crash.
FREE Recall Solution:
Owners are advised not to ride their scooters until the repair has been completed. The remedy is currently under development. Owners have the option to return their scooters for a full refund. Owner notification letters were mailed August 18, 2022. Owners may contact Genuine Scooters customer service at 1-773-433-1316. Genuine Scooter's number for this recall is MQiGT EVO. The scooters in this recall are also affected by recall number 22V-597.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GENUINE SCOOTER dealer to schedule your FREE recall repair.
Manufacturer: GENUINE SCOOTER
Mfg Campaign: MQiGT EVO
Notice Date: Aug 18, 2022
Recall Date: Aug 17, 2022
Genuine Scooters, Llc
NHTSA Campaign: 22V597000 SAFETY RECALL
38 Vehicles Affected
Recall Date: Aug 8, 2022
Safety Issue:

Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NUI MQiGT EVO scooters. A loss of drive power may occur due to a firmware issue in the electric motor.

Potential Risk:
Loss of drive power can increase the risk of a crash or injury.
FREE Recall Solution:
Owners are advised not to ride their scooters until the repair has been completed. Dealers will provide new motors with new firmware, free of charge. Owner notification letters are expected to be mailed in August 2022. Owners may contact Genuine Scooters customer service at 1-773-433-1316. Genuine Scooter's number for this recall is MQiGT EVO. The scooters in this recall are also affected by recall number 22V-629.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GENUINE SCOOTER dealer to schedule your FREE recall repair.
Manufacturer: GENUINE SCOOTER
Mfg Campaign: MQiGT EVO
Notice Date: Aug 18, 2022
Recall Date: Aug 8, 2022

Consumer Complaints

4 Complaints
Genuine Scooters, Llc
Campaign: 11647535 Other
Mar 11, 2025
Defect Description:

STEERING

Potential Consequences:

At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.

Corrective Action:

At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.

Additional Notes:

At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.

Manufacturer: GENUINE SCOOTER
Mfg Campaign: 11647535
Notice Date: Mar 11, 2025
Recall Date: Mar 11, 2025
Genuine Scooters, Llc
Campaign: 11503288 Other
Jan 23, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Corrective Action:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Additional Notes:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Manufacturer: GENUINE SCOOTER
Mfg Campaign: 11503288
Notice Date: Jan 23, 2023
Recall Date: Jan 23, 2023
Genuine Scooters, Llc
Campaign: 11503288 Other
Jan 23, 2023
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Corrective Action:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Additional Notes:

My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt

Manufacturer: GENUINE SCOOTER
Mfg Campaign: 11503288
Notice Date: Jan 23, 2023
Recall Date: Jan 23, 2023
Genuine Scooters, Llc
Campaign: 11478103 Other
Aug 8, 2022
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.

Corrective Action:

The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.

Additional Notes:

The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.

Manufacturer: GENUINE SCOOTER
Mfg Campaign: 11478103
Notice Date: Aug 8, 2022
Recall Date: Aug 8, 2022

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