Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2024 Genesis GV70 vehicles. Water may leak into the transmission control harness, which can cause a short circuit and unexpectedly shift the transmission from Park to Neutral.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 020G
Recall Date: Mar 15, 2024
Consumer Complaints
9 ComplaintsHyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Pulling out of parking lot onto street and car would not accelerate beyond 10 miles a hr Pedal was to the floor and didn't change speed. Read on forum this is a known issue. Possibly fuel issue. No DTC code is issued. Dealer could not replicate, which I read on forum was known. Worried about this happening again or on highway.
Corrective Action:
Pulling out of parking lot onto street and car would not accelerate beyond 10 miles a hr Pedal was to the floor and didn't change speed. Read on forum this is a known issue. Possibly fuel issue. No DTC code is issued. Dealer could not replicate, which I read on forum was known. Worried about this happening again or on highway.
Additional Notes:
Pulling out of parking lot onto street and car would not accelerate beyond 10 miles a hr Pedal was to the floor and didn't change speed. Read on forum this is a known issue. Possibly fuel issue. No DTC code is issued. Dealer could not replicate, which I read on forum was known. Worried about this happening again or on highway.
Mfg Campaign: 11641068
Recall Date: Feb 6, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Corrective Action:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Additional Notes:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Mfg Campaign: 11629015
Recall Date: Dec 5, 2024
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Corrective Action:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Additional Notes:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Mfg Campaign: 11629015
Recall Date: Dec 5, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Corrective Action:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Additional Notes:
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Mfg Campaign: 11629015
Recall Date: Dec 5, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Corrective Action:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Additional Notes:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Mfg Campaign: 11622506
Recall Date: Oct 29, 2024
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Corrective Action:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Additional Notes:
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Mfg Campaign: 11622506
Recall Date: Oct 29, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car as purchased new has a loud downing sound that makes it difficult to hear traffic around you. When it happens, it scares the crap out of you. This could lead to an accident. Would like to add video to show how un-safe it it.
Corrective Action:
Car as purchased new has a loud downing sound that makes it difficult to hear traffic around you. When it happens, it scares the crap out of you. This could lead to an accident. Would like to add video to show how un-safe it it.
Additional Notes:
Car as purchased new has a loud downing sound that makes it difficult to hear traffic around you. When it happens, it scares the crap out of you. This could lead to an accident. Would like to add video to show how un-safe it it.
Mfg Campaign: 11594552
Recall Date: Jun 15, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2024 GV70 makes loud noise (whirling, whoosing type) at highways speeds 65-70 mph. Noise was present immediately after purchase, intermittently, and became more constant but only at highway speeds. At first it sounded like it may be coming from under car, but localized to top of car sunroof area after some months. Dealer uncooperative about repairs. Inspected three times with no current resolution, although the tech agreed on test drive he did hear the noise complaint at highway speeds.
Corrective Action:
2024 GV70 makes loud noise (whirling, whoosing type) at highways speeds 65-70 mph. Noise was present immediately after purchase, intermittently, and became more constant but only at highway speeds. At first it sounded like it may be coming from under car, but localized to top of car sunroof area after some months. Dealer uncooperative about repairs. Inspected three times with no current resolution, although the tech agreed on test drive he did hear the noise complaint at highway speeds.
Additional Notes:
2024 GV70 makes loud noise (whirling, whoosing type) at highways speeds 65-70 mph. Noise was present immediately after purchase, intermittently, and became more constant but only at highway speeds. At first it sounded like it may be coming from under car, but localized to top of car sunroof area after some months. Dealer uncooperative about repairs. Inspected three times with no current resolution, although the tech agreed on test drive he did hear the noise complaint at highway speeds.
Mfg Campaign: 11589091
Recall Date: May 16, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563244
Recall Date: Jan 3, 2024
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