GEM E4 2016

Complete listing of complaints and recalls for this vehicle

1
Complaints
3
Recalls

Complaints & Recalls

1 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Polaris Industries, Inc.
NHTSA Campaign: 18V484000 SAFETY RECALL
2.1K Vehicles Affected
Recall Date: Jul 19, 2018
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.

Potential Risk:
If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
FREE Recall Solution:
Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service at 1-855-863-2284. Note: This recall supersedes recall 16V-884. Vehicles previously repaired under that campaign need the repairs covered by this campaign as well.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-18-02
Notice Date: Nov 28, 2018
Recall Date: Jul 19, 2018
Polaris Industries, Inc.
NHTSA Campaign: 17V279000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Apr 26, 2017
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.

Potential Risk:
If a wheel separates from the vehicle, it can increase the risk of a crash.
FREE Recall Solution:
GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-17-01
Notice Date: Jun 8, 2017
Recall Date: Apr 26, 2017
Polaris Industries, Inc.
NHTSA Campaign: 16V884000 SAFETY RECALL
1.6K Vehicles Affected
Recall Date: Dec 8, 2016
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.

Potential Risk:
If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
FREE Recall Solution:
Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-16-01
Notice Date: Dec 28, 2016
Recall Date: Dec 8, 2016

Consumer Complaints

1 Complaint
Gem Waev Llc
Campaign: 10948521 Other
Jan 30, 2017
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

TL* THE CONTACT OWNS A 2016 GEM E4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH REPORTED INCORRECT INFORMATION ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE SOFTWARE UPDATE, THE FAILURE CAUSED THE VEHICLE TO DRIVE IN THE INCORRECT DIRECTION EVEN THOUGH IT WAS SHIFTED INTO DRIVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V884000(ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. PARTS DISTRIBUTION DISCONNECT.

Corrective Action:

TL* THE CONTACT OWNS A 2016 GEM E4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH REPORTED INCORRECT INFORMATION ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE SOFTWARE UPDATE, THE FAILURE CAUSED THE VEHICLE TO DRIVE IN THE INCORRECT DIRECTION EVEN THOUGH IT WAS SHIFTED INTO DRIVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V884000(ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. PARTS DISTRIBUTION DISCONNECT.

Additional Notes:

TL* THE CONTACT OWNS A 2016 GEM E4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH REPORTED INCORRECT INFORMATION ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE SOFTWARE UPDATE, THE FAILURE CAUSED THE VEHICLE TO DRIVE IN THE INCORRECT DIRECTION EVEN THOUGH IT WAS SHIFTED INTO DRIVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V884000(ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. PARTS DISTRIBUTION DISCONNECT.

Manufacturer: GEM
Mfg Campaign: 10948521
Notice Date: Jan 30, 2017
Recall Date: Jan 30, 2017
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