Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polaris Industries, Inc.
Safety Issue:
Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: L-18-02
Recall Date: Jul 19, 2018
Polaris Industries, Inc.
Safety Issue:
Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: L-17-01
Recall Date: Apr 26, 2017
Polaris Industries, Inc.
Safety Issue:
Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: L-16-01
Recall Date: Dec 8, 2016
Consumer Complaints
3 ComplaintsGem Waev Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Corrective Action:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Additional Notes:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Mfg Campaign: 10959793
Recall Date: Mar 9, 2017
Gem Waev Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Corrective Action:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Additional Notes:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Mfg Campaign: 10959796
Recall Date: Mar 9, 2017
Gem Waev Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Corrective Action:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Additional Notes:
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Mfg Campaign: 10959798
Recall Date: Mar 9, 2017
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