GEM E2 2016

Complete listing of complaints and recalls for this vehicle

1
Complaints
4
Recalls

Complaints & Recalls

1 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Polaris Industries, Inc.
NHTSA Campaign: 18V485000 SAFETY RECALL
1.9K Vehicles Affected
Recall Date: Jul 19, 2018
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.

Potential Risk:
If the upper cab frame fails, it can increase the risk of injury or crash.
FREE Recall Solution:
Polaris will notify owners, and dealers will install an additional frame brace to the lower frame tubes, free of charge. The recall began December 18, 2018. Owners may contact Polaris customer service at 1-855-743-3436. Polaris' number for this recall is L-18-03.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-18-03
Notice Date: Dec 18, 2018
Recall Date: Jul 19, 2018
Polaris Industries, Inc.
NHTSA Campaign: 18V484000 SAFETY RECALL
2.1K Vehicles Affected
Recall Date: Jul 19, 2018
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.

Potential Risk:
If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
FREE Recall Solution:
Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service at 1-855-863-2284. Note: This recall supersedes recall 16V-884. Vehicles previously repaired under that campaign need the repairs covered by this campaign as well.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-18-02
Notice Date: Nov 28, 2018
Recall Date: Jul 19, 2018
Polaris Industries, Inc.
NHTSA Campaign: 17V279000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Apr 26, 2017
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.

Potential Risk:
If a wheel separates from the vehicle, it can increase the risk of a crash.
FREE Recall Solution:
GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-17-01
Notice Date: Jun 8, 2017
Recall Date: Apr 26, 2017
Polaris Industries, Inc.
NHTSA Campaign: 16V884000 SAFETY RECALL
1.6K Vehicles Affected
Recall Date: Dec 8, 2016
Safety Issue:

Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.

Potential Risk:
If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
FREE Recall Solution:
Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GEM dealer to schedule your FREE recall repair.
Manufacturer: GEM
Mfg Campaign: L-16-01
Notice Date: Dec 28, 2016
Recall Date: Dec 8, 2016

Consumer Complaints

1 Complaint
Gem Waev Llc
Campaign: 11441822 Other
Nov 27, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

When driving my GEM on the street it just stalls, quits unexpectedly. The dealer replaced the wiring harness a short time ago and ran without problems for about six weeks before starting to stall again. It is a dangerous, unsafe vehicle that could get you killed if it stalls when a car or truck is behind you. These GEM models should be recalled and the consumer's money refunded. The dealer will not respond to my messages and so I am left with an unsafe, undriveable vehicle. You are my only avenue to redress of this unfair situation.

Corrective Action:

When driving my GEM on the street it just stalls, quits unexpectedly. The dealer replaced the wiring harness a short time ago and ran without problems for about six weeks before starting to stall again. It is a dangerous, unsafe vehicle that could get you killed if it stalls when a car or truck is behind you. These GEM models should be recalled and the consumer's money refunded. The dealer will not respond to my messages and so I am left with an unsafe, undriveable vehicle. You are my only avenue to redress of this unfair situation.

Additional Notes:

When driving my GEM on the street it just stalls, quits unexpectedly. The dealer replaced the wiring harness a short time ago and ran without problems for about six weeks before starting to stall again. It is a dangerous, unsafe vehicle that could get you killed if it stalls when a car or truck is behind you. These GEM models should be recalled and the consumer's money refunded. The dealer will not respond to my messages and so I am left with an unsafe, undriveable vehicle. You are my only avenue to redress of this unfair situation.

Manufacturer: GEM
Mfg Campaign: 11441822
Notice Date: Nov 27, 2021
Recall Date: Nov 27, 2021
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