Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3ROHRAH
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3TREWAN
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3LACKHA
Recall Date: Dec 1, 2023
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3KOMBAUS
Recall Date: Mar 24, 2023
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22V2790611,2,3
Recall Date: Oct 21, 2022
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS2SIMKOM/VS3SIMKOM
Recall Date: May 20, 2022
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3KOMRUE
Recall Date: Apr 27, 2022
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3BAURAVE
Recall Date: Dec 1, 2021
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS2/VS3 KISIGUR
Recall Date: Jul 7, 2021
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3UXPOBOX
Recall Date: Jun 2, 2021
Daimler Vans Usa, Llc
Safety Issue:
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VS3DREHSEL
Recall Date: Jun 2, 2021
Consumer Complaints
2 ComplaintsDaimler Vans Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Mfg Campaign: 11677462
Recall Date: Jul 31, 2025
Daimler Vans Usa, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Mfg Campaign: 11677462
Recall Date: Jul 31, 2025
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