FREIGHTLINER SPRINTER 4500 2021

Complete listing of complaints and recalls for this vehicle

2
Complaints
51
Recalls

Complaints & Recalls

2 Complaints 51 Recalls

Official Safety Recalls - Important!

51 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Vans Usa, Llc
NHTSA Campaign: 23V875000 SAFETY RECALL
3.7K Vehicles Affected
Recall Date: Dec 21, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Potential Risk:
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
FREE Recall Solution:
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3ROHRAH
Notice Date: Mar 4, 2024
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V876000 SAFETY RECALL
387 Vehicles Affected
Recall Date: Dec 21, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Potential Risk:
A detached partition wall can increase the risk of injury.
FREE Recall Solution:
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3TREWAN
Notice Date: Jan 31, 2024
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V806000 SAFETY RECALL
131 Vehicles Affected
Recall Date: Dec 1, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Potential Risk:
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
FREE Recall Solution:
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3LACKHA
Notice Date: Nov 4, 2024
Recall Date: Dec 1, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V204000 SAFETY RECALL
6.9K Vehicles Affected
Recall Date: Mar 24, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Potential Risk:
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3KOMBAUS
Notice Date: May 5, 2023
Recall Date: Mar 24, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 22V796000 SAFETY RECALL
124.3K Vehicles Affected
Recall Date: Oct 21, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Potential Risk:
Vehicle rollaway increases the risk of a crash.
FREE Recall Solution:
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: 22V2790611,2,3
Notice Date: Feb 10, 2023
Recall Date: Oct 21, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 22V360000 SAFETY RECALL
19.9K Vehicles Affected
Recall Date: May 20, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Potential Risk:
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
FREE Recall Solution:
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS2SIMKOM/VS3SIMKOM
Notice Date: Oct 13, 2022
Recall Date: May 20, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 22V281000 SAFETY RECALL
12.1K Vehicles Affected
Recall Date: Apr 27, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3KOMRUE
Notice Date: Jul 20, 2022
Recall Date: Apr 27, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 21V933000 SAFETY RECALL
98 Vehicles Affected
Recall Date: Dec 1, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.

Potential Risk:
A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3BAURAVE
Notice Date: Mar 4, 2022
Recall Date: Dec 1, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V513000 SAFETY RECALL
1.5K Vehicles Affected
Recall Date: Jul 7, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
An unsecured child restraint system can increase the risk of injury during a crash.
FREE Recall Solution:
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS2/VS3 KISIGUR
Notice Date: Dec 21, 2021
Recall Date: Jul 7, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V411000 SAFETY RECALL
33.4K Vehicles Affected
Recall Date: Jun 2, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Potential Risk:
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
FREE Recall Solution:
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3UXPOBOX
Notice Date: Aug 17, 2021
Recall Date: Jun 2, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V410000 SAFETY RECALL
4.1K Vehicles Affected
Recall Date: Jun 2, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Potential Risk:
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
FREE Recall Solution:
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3DREHSEL
Notice Date: Aug 11, 2021
Recall Date: Jun 2, 2021

Consumer Complaints

2 Complaints
Daimler Vans Usa, Llc
Campaign: 11677462 Other
Jul 31, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Corrective Action:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Additional Notes:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11677462
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Daimler Vans Usa, Llc
Campaign: 11677462 Other
Jul 31, 2025
Defect Description:

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Potential Consequences:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Corrective Action:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Additional Notes:

The contact owns a 2021 Freightliner XC-S. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel image appeared blank. The vehicle was taken to the dealer, where it was diagnosed that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11677462
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
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