FREIGHTLINER SPRINTER 2500 2020

Complete listing of complaints and recalls for this vehicle

7
Complaints
57
Recalls

Complaints & Recalls

7 Complaints 57 Recalls

Official Safety Recalls - Important!

57 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Vans Usa, Llc
NHTSA Campaign: 23V874000 SAFETY RECALL
9 Vehicles Affected
Recall Date: Dec 21, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.

Potential Risk:
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3QUERTR
Notice Date: Apr 19, 2024
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V875000 SAFETY RECALL
3.7K Vehicles Affected
Recall Date: Dec 21, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Potential Risk:
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
FREE Recall Solution:
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3ROHRAH
Notice Date: Mar 4, 2024
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V876000 SAFETY RECALL
387 Vehicles Affected
Recall Date: Dec 21, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Potential Risk:
A detached partition wall can increase the risk of injury.
FREE Recall Solution:
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3TREWAN
Notice Date: Jan 31, 2024
Recall Date: Dec 21, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 23V204000 SAFETY RECALL
6.9K Vehicles Affected
Recall Date: Mar 24, 2023
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Potential Risk:
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3KOMBAUS
Notice Date: May 5, 2023
Recall Date: Mar 24, 2023
Daimler Vans Usa, Llc
NHTSA Campaign: 22V796000 SAFETY RECALL
124.3K Vehicles Affected
Recall Date: Oct 21, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Potential Risk:
Vehicle rollaway increases the risk of a crash.
FREE Recall Solution:
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: 22V2790611,2,3
Notice Date: Feb 10, 2023
Recall Date: Oct 21, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 22V360000 SAFETY RECALL
19.9K Vehicles Affected
Recall Date: May 20, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Potential Risk:
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
FREE Recall Solution:
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS2SIMKOM/VS3SIMKOM
Notice Date: Oct 13, 2022
Recall Date: May 20, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 22V281000 SAFETY RECALL
12.1K Vehicles Affected
Recall Date: Apr 27, 2022
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3KOMRUE
Notice Date: Jul 20, 2022
Recall Date: Apr 27, 2022
Daimler Vans Usa, Llc
NHTSA Campaign: 21V972000 SAFETY RECALL
48.4K Vehicles Affected
Recall Date: Dec 15, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Potential Risk:
Unintentional vehicle movement can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3PA27 ERI/ERO
Notice Date: Feb 11, 2022
Recall Date: Dec 15, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V411000 SAFETY RECALL
33.4K Vehicles Affected
Recall Date: Jun 2, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Potential Risk:
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
FREE Recall Solution:
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3UXPOBOX
Notice Date: Aug 17, 2021
Recall Date: Jun 2, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V410000 SAFETY RECALL
4.1K Vehicles Affected
Recall Date: Jun 2, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Potential Risk:
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
FREE Recall Solution:
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3DREHSEL
Notice Date: Aug 11, 2021
Recall Date: Jun 2, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V241000 SAFETY RECALL
4.4K Vehicles Affected
Recall Date: Apr 6, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Potential Risk:
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
FREE Recall Solution:
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: NV3LETULPX
Notice Date: May 28, 2021
Recall Date: Apr 6, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V235000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Apr 5, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Potential Risk:
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
FREE Recall Solution:
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3DISPKI
Notice Date: May 28, 2021
Recall Date: Apr 5, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V152000 SAFETY RECALL
56.5K Vehicles Affected
Recall Date: Mar 10, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

Potential Risk:
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
FREE Recall Solution:
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3BREBOL
Notice Date: Jun 4, 2021
Recall Date: Mar 10, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 21V077000 SAFETY RECALL
198 Vehicles Affected
Recall Date: Feb 17, 2021
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Potential Risk:
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
FREE Recall Solution:
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3RUECON
Notice Date: Mar 5, 2021
Recall Date: Feb 17, 2021
Daimler Vans Usa, Llc
NHTSA Campaign: 20V802000 SAFETY RECALL
9.1K Vehicles Affected
Recall Date: Dec 21, 2020
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.

Potential Risk:
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
FREE Recall Solution:
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3BREPB
Notice Date: Jan 5, 2022
Recall Date: Dec 21, 2020
Daimler Vans Usa, Llc
NHTSA Campaign: 20V663000 SAFETY RECALL
47.7K Vehicles Affected
Recall Date: Oct 28, 2020
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Potential Risk:
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
FREE Recall Solution:
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: NV3LETULPE
Notice Date: Dec 23, 2020
Recall Date: Oct 28, 2020
Daimler Vans Usa, Llc
NHTSA Campaign: 20V595000 SAFETY RECALL
4K Vehicles Affected
Recall Date: Sep 29, 2020
Safety Issue:

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Potential Risk:
A fuel leak can increase the risk of a fire.
FREE Recall Solution:
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.
Manufacturer: FREIGHTLINER
Mfg Campaign: VS3SCHELLE
Notice Date: Jan 19, 2021
Recall Date: Sep 29, 2020

Consumer Complaints

7 Complaints
Daimler Vans Usa, Llc
Campaign: 11523457 Other
May 23, 2023
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

On May 22, 2023 around 19:00 after driving my vehicle for nearly 90 minutes the vehicle no longer responded to the gas pedal being depressed by increasing acceleration. The vehicle would not go over 2,500 RPMs even with the gas pedal fully depressed. No warning were shown on the driver display or in the messaging system. The manual gear shifting did not work to raise or lower the gears while the vehicle was in this state. The vehicle display showed the vehicle in "D" for Drive and I could not change it to any other value such as D1, D2, etc.. The vehicle had almost no power and would not accelerate except for very slowly taking over 1.5 minutes to reach 55 mph. This is a SEVERELY dangerous situation as without warning my vehicle stopped responding to driver input in a reasonable fashion and thus if I was attempting to turn onto a busy road or cross a road my vehicle would not have enough acceleration to do so and could cause an accident resulting in serious death or injury. No warnings or alerts were shown on driver console. Parking assistance was turned off. Lane departure was turned off. I cycled on/off the cruise control to no avail. I evened turned the engine off and on and the problem still persisted. It wasn't until I was able to safely pull off later and power off the vehicle and wait 5 minutes that the problem went away. It is incomprehensible to me why we allow car manufacturers to override user input and commands with faulty and buggy computer software. If I press the gas pedal it should respond!

Corrective Action:

On May 22, 2023 around 19:00 after driving my vehicle for nearly 90 minutes the vehicle no longer responded to the gas pedal being depressed by increasing acceleration. The vehicle would not go over 2,500 RPMs even with the gas pedal fully depressed. No warning were shown on the driver display or in the messaging system. The manual gear shifting did not work to raise or lower the gears while the vehicle was in this state. The vehicle display showed the vehicle in "D" for Drive and I could not change it to any other value such as D1, D2, etc.. The vehicle had almost no power and would not accelerate except for very slowly taking over 1.5 minutes to reach 55 mph. This is a SEVERELY dangerous situation as without warning my vehicle stopped responding to driver input in a reasonable fashion and thus if I was attempting to turn onto a busy road or cross a road my vehicle would not have enough acceleration to do so and could cause an accident resulting in serious death or injury. No warnings or alerts were shown on driver console. Parking assistance was turned off. Lane departure was turned off. I cycled on/off the cruise control to no avail. I evened turned the engine off and on and the problem still persisted. It wasn't until I was able to safely pull off later and power off the vehicle and wait 5 minutes that the problem went away. It is incomprehensible to me why we allow car manufacturers to override user input and commands with faulty and buggy computer software. If I press the gas pedal it should respond!

Additional Notes:

On May 22, 2023 around 19:00 after driving my vehicle for nearly 90 minutes the vehicle no longer responded to the gas pedal being depressed by increasing acceleration. The vehicle would not go over 2,500 RPMs even with the gas pedal fully depressed. No warning were shown on the driver display or in the messaging system. The manual gear shifting did not work to raise or lower the gears while the vehicle was in this state. The vehicle display showed the vehicle in "D" for Drive and I could not change it to any other value such as D1, D2, etc.. The vehicle had almost no power and would not accelerate except for very slowly taking over 1.5 minutes to reach 55 mph. This is a SEVERELY dangerous situation as without warning my vehicle stopped responding to driver input in a reasonable fashion and thus if I was attempting to turn onto a busy road or cross a road my vehicle would not have enough acceleration to do so and could cause an accident resulting in serious death or injury. No warnings or alerts were shown on driver console. Parking assistance was turned off. Lane departure was turned off. I cycled on/off the cruise control to no avail. I evened turned the engine off and on and the problem still persisted. It wasn't until I was able to safely pull off later and power off the vehicle and wait 5 minutes that the problem went away. It is incomprehensible to me why we allow car manufacturers to override user input and commands with faulty and buggy computer software. If I press the gas pedal it should respond!

Manufacturer: FREIGHTLINER
Mfg Campaign: 11523457
Notice Date: May 23, 2023
Recall Date: May 23, 2023
Daimler Vans Usa, Llc
Campaign: 11503674 Other
Jan 25, 2023
Defect Description:

ENGINE

Potential Consequences:

Engine destroyed by oil and water accumulation in intercooler that was pulled through the turbo and entered cylinder 6. Bent connecting rod on Cylinder 6, Bent and torn turbo vanes. Sudden loss of power while operating. Mercedes is replacing the entire motor. No Symptoms before the event, check engine light after first restart.

Corrective Action:

Engine destroyed by oil and water accumulation in intercooler that was pulled through the turbo and entered cylinder 6. Bent connecting rod on Cylinder 6, Bent and torn turbo vanes. Sudden loss of power while operating. Mercedes is replacing the entire motor. No Symptoms before the event, check engine light after first restart.

Additional Notes:

Engine destroyed by oil and water accumulation in intercooler that was pulled through the turbo and entered cylinder 6. Bent connecting rod on Cylinder 6, Bent and torn turbo vanes. Sudden loss of power while operating. Mercedes is replacing the entire motor. No Symptoms before the event, check engine light after first restart.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11503674
Notice Date: Jan 25, 2023
Recall Date: Jan 25, 2023
Daimler Vans Usa, Llc
Campaign: 11501821 Other
Jan 14, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Driving in center lane of three lane interstate highway in the evening so it was dark. I had cruise control set at 55 mph. Nothing to my right and at least 100 yards of nothing in front of me. A white sedan speeds by in the left lane staying entirely in their left lane. My vehicle slammed on the brakes for some unknown reason almost causing the vehicle behind me to collide with me. A red triangle appeared on dash display for 2 seconds or so (not long enough to know what the computer thought happened ). No explanation given. No messages in drive computer. Absolutely awful. This could have caused a major accident and it was all done by a computer with no explanation. I want a dealer to download the log from my car for 17:52-17:53 on 1/14/23 and issue a complete and detailed report. There’s a severe safety issue and it must be fixed.

Corrective Action:

Driving in center lane of three lane interstate highway in the evening so it was dark. I had cruise control set at 55 mph. Nothing to my right and at least 100 yards of nothing in front of me. A white sedan speeds by in the left lane staying entirely in their left lane. My vehicle slammed on the brakes for some unknown reason almost causing the vehicle behind me to collide with me. A red triangle appeared on dash display for 2 seconds or so (not long enough to know what the computer thought happened ). No explanation given. No messages in drive computer. Absolutely awful. This could have caused a major accident and it was all done by a computer with no explanation. I want a dealer to download the log from my car for 17:52-17:53 on 1/14/23 and issue a complete and detailed report. There’s a severe safety issue and it must be fixed.

Additional Notes:

Driving in center lane of three lane interstate highway in the evening so it was dark. I had cruise control set at 55 mph. Nothing to my right and at least 100 yards of nothing in front of me. A white sedan speeds by in the left lane staying entirely in their left lane. My vehicle slammed on the brakes for some unknown reason almost causing the vehicle behind me to collide with me. A red triangle appeared on dash display for 2 seconds or so (not long enough to know what the computer thought happened ). No explanation given. No messages in drive computer. Absolutely awful. This could have caused a major accident and it was all done by a computer with no explanation. I want a dealer to download the log from my car for 17:52-17:53 on 1/14/23 and issue a complete and detailed report. There’s a severe safety issue and it must be fixed.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11501821
Notice Date: Jan 14, 2023
Recall Date: Jan 14, 2023
Daimler Vans Usa, Llc
Campaign: 11477168 Other
Aug 2, 2022
Defect Description:

ENGINE

Potential Consequences:

I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.

Corrective Action:

I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.

Additional Notes:

I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11477168
Notice Date: Aug 2, 2022
Recall Date: Aug 2, 2022
Daimler Vans Usa, Llc
Campaign: 11421862 Other
Jun 22, 2021
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

The Lane Keep Assistant (LKA) as implemented is a severe safety flaw. The LKA only take input from lane markers on the road but fails to consider other issues such as other vehicles or construction. Several times on my most recent drive on interstate highways at 70-80 mph I was passing large semi trucks. The trucks drifted out of their lane and into my lane. I took emergency evasive action to steer my vehicle out of the way of the semi truck but the Lane Keep Assistant (LKA) noticed I was out of my lane and aggressively steered my vehicle back into the other vehicle. Luckily I did not hit the other vehicle but the LKA made avoiding other vehicles more difficult and could contribute to a collision if the driver is not foreful enough to both steer out of the way of danger and to counter the steering control of the LKA. 1. This feature should not be allowed on vehicles as implemented. In my 30 years of the driving this is the most dangerous feature I have ever experienced. My vehicle is trying to kill me!! 2. This feature should have the ability to be set to "off" permanently or tied to a driver's profile settings to remain off while that driver is in control. Drivers should not have to remember to turn off the feature manually every time the car is started. 3. Driver's should have the ability to turn off steering control but still have the lane departure warning signal.

Corrective Action:

The Lane Keep Assistant (LKA) as implemented is a severe safety flaw. The LKA only take input from lane markers on the road but fails to consider other issues such as other vehicles or construction. Several times on my most recent drive on interstate highways at 70-80 mph I was passing large semi trucks. The trucks drifted out of their lane and into my lane. I took emergency evasive action to steer my vehicle out of the way of the semi truck but the Lane Keep Assistant (LKA) noticed I was out of my lane and aggressively steered my vehicle back into the other vehicle. Luckily I did not hit the other vehicle but the LKA made avoiding other vehicles more difficult and could contribute to a collision if the driver is not foreful enough to both steer out of the way of danger and to counter the steering control of the LKA. 1. This feature should not be allowed on vehicles as implemented. In my 30 years of the driving this is the most dangerous feature I have ever experienced. My vehicle is trying to kill me!! 2. This feature should have the ability to be set to "off" permanently or tied to a driver's profile settings to remain off while that driver is in control. Drivers should not have to remember to turn off the feature manually every time the car is started. 3. Driver's should have the ability to turn off steering control but still have the lane departure warning signal.

Additional Notes:

The Lane Keep Assistant (LKA) as implemented is a severe safety flaw. The LKA only take input from lane markers on the road but fails to consider other issues such as other vehicles or construction. Several times on my most recent drive on interstate highways at 70-80 mph I was passing large semi trucks. The trucks drifted out of their lane and into my lane. I took emergency evasive action to steer my vehicle out of the way of the semi truck but the Lane Keep Assistant (LKA) noticed I was out of my lane and aggressively steered my vehicle back into the other vehicle. Luckily I did not hit the other vehicle but the LKA made avoiding other vehicles more difficult and could contribute to a collision if the driver is not foreful enough to both steer out of the way of danger and to counter the steering control of the LKA. 1. This feature should not be allowed on vehicles as implemented. In my 30 years of the driving this is the most dangerous feature I have ever experienced. My vehicle is trying to kill me!! 2. This feature should have the ability to be set to "off" permanently or tied to a driver's profile settings to remain off while that driver is in control. Drivers should not have to remember to turn off the feature manually every time the car is started. 3. Driver's should have the ability to turn off steering control but still have the lane departure warning signal.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11421862
Notice Date: Jun 22, 2021
Recall Date: Jun 22, 2021
Daimler Vans Usa, Llc
Campaign: 11389057 Other
Jan 20, 2021
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Corrective Action:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Additional Notes:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11389057
Notice Date: Jan 20, 2021
Recall Date: Jan 20, 2021
Daimler Vans Usa, Llc
Campaign: 11389057 Other
Jan 20, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Corrective Action:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Additional Notes:

COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.

Manufacturer: FREIGHTLINER
Mfg Campaign: 11389057
Notice Date: Jan 20, 2021
Recall Date: Jan 20, 2021
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