FREIGHTLINER BUSINESS CLASS M2 2020 Complaints

Complaints & Recalls

8 Complaints 17 Recalls

Official Safety Recalls - Important!

17 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Trucks North America, Llc

NHTSA Campaign: 24V924000 SAFETY RECALL

139 Vehicles Affected

Recall Date: Dec 11, 2024

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.

Potential Risk:

An unexpected engine shutdown can delay emergency responders and increase the risk of injury.

FREE Recall Solution:

Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: F1012

Notice Date: Feb 5, 2025
Recall Date: Dec 11, 2024

Daimler Trucks North America, Llc

NHTSA Campaign: 22V919000 SAFETY RECALL

49 Vehicles Affected

Recall Date: Dec 12, 2022

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Potential Risk:

Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

FREE Recall Solution:

Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-962

Notice Date: Jun 2, 2023
Recall Date: Dec 12, 2022

Daimler Trucks North America, Llc

NHTSA Campaign: 22V817000 SAFETY RECALL

219.4K Vehicles Affected

Recall Date: Nov 1, 2022

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

Potential Risk:

Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.

FREE Recall Solution:

Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-958

Notice Date: Oct 16, 2023
Recall Date: Nov 1, 2022

Daimler Trucks North America, Llc

NHTSA Campaign: 22V118000 SAFETY RECALL

11 Vehicles Affected

Recall Date: Mar 2, 2022

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.

Potential Risk:

A cracked brake drum can cause a loss of brake function and increase the risk of a crash.

FREE Recall Solution:

All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-920

Notice Date: Apr 29, 2022
Recall Date: Mar 2, 2022

Daimler Trucks North America, Llc

NHTSA Campaign: 21V326000 SAFETY RECALL

9.7K Vehicles Affected

Recall Date: May 7, 2021

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:

A fuel leak in the presence of an ignition source increases the risk of a fire.

FREE Recall Solution:

Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-886

Notice Date: Jul 30, 2021
Recall Date: May 7, 2021

Daimler Trucks North America Llc

NHTSA Campaign: 20V527000 SAFETY RECALL

9.7K Vehicles Affected

Recall Date: Sep 1, 2020

Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.

Potential Risk:

An engine stall can increase the risk of a crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-860.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-860

Notice Date: Oct 28, 2020
Recall Date: Sep 1, 2020

Daimler Trucks North America Llc

NHTSA Campaign: 20V466000 SAFETY RECALL

5.4K Vehicles Affected

Recall Date: Aug 7, 2020

Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.

Potential Risk:

A engine stall may increase the risk of a crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-858

Notice Date: Oct 5, 2020
Recall Date: Aug 7, 2020

Daimler Trucks North America Llc

NHTSA Campaign: 20V214000 SAFETY RECALL

63.2K Vehicles Affected

Recall Date: Apr 14, 2020

Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:

The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL848

Notice Date: May 29, 2020
Recall Date: Apr 14, 2020

Daimler Trucks North America Llc

NHTSA Campaign: 20V176000 SAFETY RECALL

1.5K Vehicles Affected

Recall Date: Mar 23, 2020

Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

Potential Risk:

If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-846

Notice Date: May 12, 2020
Recall Date: Mar 23, 2020

Daimler Trucks North America Llc

NHTSA Campaign: 20V127000 SAFETY RECALL

2.6K Vehicles Affected

Recall Date: Mar 3, 2020

Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Potential Risk:

Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-845

Notice Date: May 1, 2020
Recall Date: Mar 3, 2020

Daimler Trucks North America Llc

NHTSA Campaign: 19V443000 SAFETY RECALL

809 Vehicles Affected

Recall Date: Jun 11, 2019

Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

Potential Risk:

If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

FREE Recall Solution:

DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-817.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FREIGHTLINER dealer to schedule your FREE recall repair.

Manufacturer: FREIGHTLINER
Mfg Campaign: FL-817

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

Manufacturer: FREIGHTLINER
Mfg Campaign: 11586806

Notice Date: May 3, 2024
Recall Date: May 3, 2024

Daimler Trucks North America, Llc

Campaign: 11472393 Other

Jul 5, 2022

Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Attached to this is the federal certification label for an Ultra Liner 45 built on the Freightliner chassis. Executive Coach Builders is building this bus, National Bus Sales is selling this bus to schools in Oklahoma and Texas. The states have allowed that, but as an OEM that goes against what is currently allowed.

Corrective Action:

Additional Notes:

Manufacturer: FREIGHTLINER
Mfg Campaign: 11472393

Notice Date: Jul 5, 2022
Recall Date: Jul 5, 2022

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