Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2020-2021 XLR Boost Toy Hauler recreational vehicles. The Federal Placard and Cargo Carrying Capacity (CCC) label may state a lower weight than the actual weight. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 79-1257
Recall Date: Dec 10, 2020
Consumer Complaints
3 ComplaintsForest River, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Corrective Action:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Additional Notes:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Mfg Campaign: 11387652
Recall Date: Jan 12, 2021
Forest River, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Corrective Action:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Additional Notes:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Mfg Campaign: 11387652
Recall Date: Jan 12, 2021
Forest River, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Corrective Action:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Additional Notes:
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Mfg Campaign: 11387652
Recall Date: Jan 12, 2021
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