Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2016-2018 Forest River XLR Toyhauler recreational trailers, models XLT25KW, XLT25KW-W, XLT28KW and XLT28KW-W. The safety chains on these vehicles do not exceed the Gross Vehicle Weight Rating (GVWR) of the trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 45-0645
Recall Date: Feb 23, 2018
Consumer Complaints
4 ComplaintsForest River, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS PER NHTSA CAMPAIGN #18E050 THE AWNING ON THE RV TRAILER MAY EXTEND WHILE TRAILER IS IN MOTION. THE AWNING MANUFACTURER LCI IS AWARE OF THIS RECALL BY DID NOT INFORM MY DEALER ABOUT THE RECALL. I TRIED TO HAVE THE CONTROL MODULE REPLACED THROUGH THE DEALER BUT THEY DID NOT PERFORM THE REPLACEMENT OF THE DEFECTIVE MODULE. I THEN TRIED TO HAVE THE MODULE REPLACED BY LCI AND THEY REQUIRED ME TO GO THROUGH A 3RD PARTY SERVICE PROVIDER TO HAVE THE MODULE REPLACED. THE 3RD PARTY SERVICE COULD NOT PERFORM THE REPLACEMENT AT A CONVENIENT TIME AND INSISTS THAT I DELIVER MY RV TO THEIR PLACE OF BUSINESS FOR AN UNSPECIFIED TIME PERIOD. THE MODULE IS A PLUG IN DEVICE THAT REQUIRES LESS THAN 5 MINUTES TO REPLACE AND REQUIRING ME TO TAKE MY TRAILER OUT OF STORAGE AND ALLOW THEM TO KEEP IT FOR AN UNSPECIFIED TIME PERIOD IS UNACCEPTABLE. THE ORIGINAL DEALER HAD MY TRAILER FOR OVER 3 MONTHS AND DID NOT PERFORM THE REPLACEMENT. I HAD TO CANCEL VACATIONS DUE TO THE 1ST SERVICE ATTEMPT AND I WILL NOT JEOPARDIZE THE LOSS OF USE FOR A SECOND TIME. PLEASE PROVIDE ME WITH THE BASIS FOR LCI'S DEMAND THAT I MUST HAVE THE REPLACEMENT DONE BY A 3RD PARTY IF THAT IS A TRUE REQUIREMENT. I HAVE ATTACHED PICTURES OF THE MODULE TO SHOW IT'S SIZE AND ACCESSIBILITY.
Corrective Action:
AS PER NHTSA CAMPAIGN #18E050 THE AWNING ON THE RV TRAILER MAY EXTEND WHILE TRAILER IS IN MOTION. THE AWNING MANUFACTURER LCI IS AWARE OF THIS RECALL BY DID NOT INFORM MY DEALER ABOUT THE RECALL. I TRIED TO HAVE THE CONTROL MODULE REPLACED THROUGH THE DEALER BUT THEY DID NOT PERFORM THE REPLACEMENT OF THE DEFECTIVE MODULE. I THEN TRIED TO HAVE THE MODULE REPLACED BY LCI AND THEY REQUIRED ME TO GO THROUGH A 3RD PARTY SERVICE PROVIDER TO HAVE THE MODULE REPLACED. THE 3RD PARTY SERVICE COULD NOT PERFORM THE REPLACEMENT AT A CONVENIENT TIME AND INSISTS THAT I DELIVER MY RV TO THEIR PLACE OF BUSINESS FOR AN UNSPECIFIED TIME PERIOD. THE MODULE IS A PLUG IN DEVICE THAT REQUIRES LESS THAN 5 MINUTES TO REPLACE AND REQUIRING ME TO TAKE MY TRAILER OUT OF STORAGE AND ALLOW THEM TO KEEP IT FOR AN UNSPECIFIED TIME PERIOD IS UNACCEPTABLE. THE ORIGINAL DEALER HAD MY TRAILER FOR OVER 3 MONTHS AND DID NOT PERFORM THE REPLACEMENT. I HAD TO CANCEL VACATIONS DUE TO THE 1ST SERVICE ATTEMPT AND I WILL NOT JEOPARDIZE THE LOSS OF USE FOR A SECOND TIME. PLEASE PROVIDE ME WITH THE BASIS FOR LCI'S DEMAND THAT I MUST HAVE THE REPLACEMENT DONE BY A 3RD PARTY IF THAT IS A TRUE REQUIREMENT. I HAVE ATTACHED PICTURES OF THE MODULE TO SHOW IT'S SIZE AND ACCESSIBILITY.
Additional Notes:
AS PER NHTSA CAMPAIGN #18E050 THE AWNING ON THE RV TRAILER MAY EXTEND WHILE TRAILER IS IN MOTION. THE AWNING MANUFACTURER LCI IS AWARE OF THIS RECALL BY DID NOT INFORM MY DEALER ABOUT THE RECALL. I TRIED TO HAVE THE CONTROL MODULE REPLACED THROUGH THE DEALER BUT THEY DID NOT PERFORM THE REPLACEMENT OF THE DEFECTIVE MODULE. I THEN TRIED TO HAVE THE MODULE REPLACED BY LCI AND THEY REQUIRED ME TO GO THROUGH A 3RD PARTY SERVICE PROVIDER TO HAVE THE MODULE REPLACED. THE 3RD PARTY SERVICE COULD NOT PERFORM THE REPLACEMENT AT A CONVENIENT TIME AND INSISTS THAT I DELIVER MY RV TO THEIR PLACE OF BUSINESS FOR AN UNSPECIFIED TIME PERIOD. THE MODULE IS A PLUG IN DEVICE THAT REQUIRES LESS THAN 5 MINUTES TO REPLACE AND REQUIRING ME TO TAKE MY TRAILER OUT OF STORAGE AND ALLOW THEM TO KEEP IT FOR AN UNSPECIFIED TIME PERIOD IS UNACCEPTABLE. THE ORIGINAL DEALER HAD MY TRAILER FOR OVER 3 MONTHS AND DID NOT PERFORM THE REPLACEMENT. I HAD TO CANCEL VACATIONS DUE TO THE 1ST SERVICE ATTEMPT AND I WILL NOT JEOPARDIZE THE LOSS OF USE FOR A SECOND TIME. PLEASE PROVIDE ME WITH THE BASIS FOR LCI'S DEMAND THAT I MUST HAVE THE REPLACEMENT DONE BY A 3RD PARTY IF THAT IS A TRUE REQUIREMENT. I HAVE ATTACHED PICTURES OF THE MODULE TO SHOW IT'S SIZE AND ACCESSIBILITY.
Mfg Campaign: 11288733
Recall Date: Dec 12, 2019
Forest River, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Corrective Action:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Additional Notes:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Mfg Campaign: 11111147
Recall Date: Jul 13, 2018
Forest River, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Corrective Action:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Additional Notes:
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Mfg Campaign: 11111147
Recall Date: Jul 13, 2018
Forest River, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FRONT BEDROOM A/C WAS INCORRECTLY WIRED CAUSING MELTDOWN AND FAILURE OF THE WIRE NUT. THERE WAS INSUFFICIENT INSULATION STRIPPED FROM THE JOINING WIRES TO GIVE A GOOD PHYSICAL CONNECTION AND THE WIRE NUT WAS LOOSE. VEHICLE WAS STATIONARY AT THE TIME OF THE FAILURE.
Corrective Action:
FRONT BEDROOM A/C WAS INCORRECTLY WIRED CAUSING MELTDOWN AND FAILURE OF THE WIRE NUT. THERE WAS INSUFFICIENT INSULATION STRIPPED FROM THE JOINING WIRES TO GIVE A GOOD PHYSICAL CONNECTION AND THE WIRE NUT WAS LOOSE. VEHICLE WAS STATIONARY AT THE TIME OF THE FAILURE.
Additional Notes:
FRONT BEDROOM A/C WAS INCORRECTLY WIRED CAUSING MELTDOWN AND FAILURE OF THE WIRE NUT. THERE WAS INSUFFICIENT INSULATION STRIPPED FROM THE JOINING WIRES TO GIVE A GOOD PHYSICAL CONNECTION AND THE WIRE NUT WAS LOOSE. VEHICLE WAS STATIONARY AT THE TIME OF THE FAILURE.
Mfg Campaign: 11098199
Recall Date: May 27, 2018
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