Complaints & Recalls
Consumer Complaints
1 ComplaintForest River, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FOREST RIVER SHOCKWAVE. THE CONTACT STATED THAT AN ATTEMPT WAS MADE BY HIM TO CHANGE THE OIL IN THE TRAILER HOWEVER, HE DISCOVERED THAT THERE WAS A DISTANCE BETWEEN THE GENERATOR AND THE OIL FILTER. DUE TO THE DISTANCE, THE OIL FILTER COULD NOT BE REMOVED TO REPLACE THE OIL. THE CONTACT STATED THAT HE HAD TO UNBOLT THE GENERATOR FROM THE FRAME OF THE TRAILER TO REMOVE THE OIL FILTER AND REPLACE THE OIL. THE CONTACT THEN CALLED AN INDEPENDENT RV DEALER WHERE HE PURCHASED THE TRAILER AND THE DEALER INFORMED THE MANUFACTURER OF THE DEFECT. THE MANUFACTURER THEN INFORMED HIM THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THE TRAILER WAS OUT OF WARRANTY. THE CONTACT STATED THAT IT WAS A MANUFACTURER'S DEFECT AND THAT IT COULD LEAD TO THE BOLTS ON THE GENERATOR BEING WORN AFTER MULTIPLE OIL CHANGES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FOREST RIVER SHOCKWAVE. THE CONTACT STATED THAT AN ATTEMPT WAS MADE BY HIM TO CHANGE THE OIL IN THE TRAILER HOWEVER, HE DISCOVERED THAT THERE WAS A DISTANCE BETWEEN THE GENERATOR AND THE OIL FILTER. DUE TO THE DISTANCE, THE OIL FILTER COULD NOT BE REMOVED TO REPLACE THE OIL. THE CONTACT STATED THAT HE HAD TO UNBOLT THE GENERATOR FROM THE FRAME OF THE TRAILER TO REMOVE THE OIL FILTER AND REPLACE THE OIL. THE CONTACT THEN CALLED AN INDEPENDENT RV DEALER WHERE HE PURCHASED THE TRAILER AND THE DEALER INFORMED THE MANUFACTURER OF THE DEFECT. THE MANUFACTURER THEN INFORMED HIM THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THE TRAILER WAS OUT OF WARRANTY. THE CONTACT STATED THAT IT WAS A MANUFACTURER'S DEFECT AND THAT IT COULD LEAD TO THE BOLTS ON THE GENERATOR BEING WORN AFTER MULTIPLE OIL CHANGES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FOREST RIVER SHOCKWAVE. THE CONTACT STATED THAT AN ATTEMPT WAS MADE BY HIM TO CHANGE THE OIL IN THE TRAILER HOWEVER, HE DISCOVERED THAT THERE WAS A DISTANCE BETWEEN THE GENERATOR AND THE OIL FILTER. DUE TO THE DISTANCE, THE OIL FILTER COULD NOT BE REMOVED TO REPLACE THE OIL. THE CONTACT STATED THAT HE HAD TO UNBOLT THE GENERATOR FROM THE FRAME OF THE TRAILER TO REMOVE THE OIL FILTER AND REPLACE THE OIL. THE CONTACT THEN CALLED AN INDEPENDENT RV DEALER WHERE HE PURCHASED THE TRAILER AND THE DEALER INFORMED THE MANUFACTURER OF THE DEFECT. THE MANUFACTURER THEN INFORMED HIM THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THE TRAILER WAS OUT OF WARRANTY. THE CONTACT STATED THAT IT WAS A MANUFACTURER'S DEFECT AND THAT IT COULD LEAD TO THE BOLTS ON THE GENERATOR BEING WORN AFTER MULTIPLE OIL CHANGES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11397762
Recall Date: Feb 24, 2021
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