FOREST RIVER PUMA 2020

Complete listing of complaints and recalls for this vehicle

5
Complaints
3
Recalls

Complaints & Recalls

5 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Forest River, Inc.
NHTSA Campaign: 24V395000 SAFETY RECALL
41.4K Vehicles Affected
Recall Date: Jun 4, 2024
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2004-2024 Cedar Creek and 2006-2024 Puma fifth wheels trailers. The overcurrent protection from the trailer battery may have been incorrectly routed, allowing the wires to be pulled out of the junction box.

Potential Risk:
A loose wire can cause a short circuit, increasing the risk of a fire.
FREE Recall Solution:
Dealers will reroute the wires to the protected side of the mini-beaker, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Puma customer service at 1-574-642-0588 or Cedar Creek customer service at 260-593-4000. Forest River's number for this recall is 51-1786.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FOREST RIVER dealer to schedule your FREE recall repair.
Manufacturer: FOREST RIVER
Mfg Campaign: 51-1786
Notice Date: Jul 10, 2024
Recall Date: Jun 4, 2024
Forest River, Inc.
NHTSA Campaign: 20V075000 SAFETY RECALL
4.5K Vehicles Affected
Recall Date: Feb 12, 2020
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2019-2020 Surveyor, NO BO, Cherokee, R. POD, Clipper, Viking, Independence, Puma and East to West trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.

Potential Risk:
If the spare tire carrier and spare tire detach from the vehicle while in motion, it can become a road hazard and increase the risk of a crash.
FREE Recall Solution:
Forest River will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 20, 2020. Owners may contact Surveyor, NO BO, R. and POD customer service at 1-574-642-3119, Independence, Viking, and Clipper customer service at 1-269-467-4600, Puma customer service at -574-642-0606, East and West customer service at 1-574-264-6664 or Cherokee customer service at 1-877-426-5337. Forest River's number for this recall is 51-1133.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FOREST RIVER dealer to schedule your FREE recall repair.
Manufacturer: FOREST RIVER
Mfg Campaign: 51-1133
Notice Date: Mar 20, 2020
Recall Date: Feb 12, 2020

Consumer Complaints

5 Complaints
Forest River, Inc.
Campaign: 11550434 Other
Oct 17, 2023
Defect Description:

WHEELS:RIM

Potential Consequences:

The contact owns a 2020 Forest River Puma RV. The contact stated that while driving at an undisclosed speed and hauling the RV trailer, he became aware that the rear driver's side tire was flat. The RV was taken to an independent mechanic, who determined that the flat tire was the result of a crack in the wheelbase of the wheel assembly. The RV was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

Corrective Action:

The contact owns a 2020 Forest River Puma RV. The contact stated that while driving at an undisclosed speed and hauling the RV trailer, he became aware that the rear driver's side tire was flat. The RV was taken to an independent mechanic, who determined that the flat tire was the result of a crack in the wheelbase of the wheel assembly. The RV was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

Additional Notes:

The contact owns a 2020 Forest River Puma RV. The contact stated that while driving at an undisclosed speed and hauling the RV trailer, he became aware that the rear driver's side tire was flat. The RV was taken to an independent mechanic, who determined that the flat tire was the result of a crack in the wheelbase of the wheel assembly. The RV was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

Manufacturer: FOREST RIVER
Mfg Campaign: 11550434
Notice Date: Oct 17, 2023
Recall Date: Oct 17, 2023
Forest River, Inc.
Campaign: 11476880 Other
Aug 1, 2022
Defect Description:

WHEELS

Potential Consequences:

3 wheels have had holes/cracks causing them to leak air. had a tire blow out which caused major damage to the rv

Corrective Action:

3 wheels have had holes/cracks causing them to leak air. had a tire blow out which caused major damage to the rv

Additional Notes:

3 wheels have had holes/cracks causing them to leak air. had a tire blow out which caused major damage to the rv

Manufacturer: FOREST RIVER
Mfg Campaign: 11476880
Notice Date: Aug 1, 2022
Recall Date: Aug 1, 2022
Forest River, Inc.
Campaign: 11448087 Other
Jan 19, 2022
Defect Description:

STRUCTURE

Potential Consequences:

The contact owns a 2020 Forest River Palomino Puma travel trailer. The contact stated that there was brown water leaking from the roof into the ceiling light fixture and walls of the RV. The RV was taken to the dealer and diagnosed that the insulation caused the water to change to a brown color. The dealer replaced the wood on the walls of the RV; however, the failure recurred. The RV was not repaired. The manufacturer was not made aware of the failure.

Corrective Action:

The contact owns a 2020 Forest River Palomino Puma travel trailer. The contact stated that there was brown water leaking from the roof into the ceiling light fixture and walls of the RV. The RV was taken to the dealer and diagnosed that the insulation caused the water to change to a brown color. The dealer replaced the wood on the walls of the RV; however, the failure recurred. The RV was not repaired. The manufacturer was not made aware of the failure.

Additional Notes:

The contact owns a 2020 Forest River Palomino Puma travel trailer. The contact stated that there was brown water leaking from the roof into the ceiling light fixture and walls of the RV. The RV was taken to the dealer and diagnosed that the insulation caused the water to change to a brown color. The dealer replaced the wood on the walls of the RV; however, the failure recurred. The RV was not repaired. The manufacturer was not made aware of the failure.

Manufacturer: FOREST RIVER
Mfg Campaign: 11448087
Notice Date: Jan 19, 2022
Recall Date: Jan 19, 2022
Forest River, Inc.
Campaign: 11428655 Other
Aug 11, 2021
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The contact owns a 2020 Forest River Puma RV. The contact stated while driving 70 mph, the structure underneath the trailer detached from the RV. The contact stated no warning light was illuminated. The contact stated he continued driving to his destination. The contact took the RV to an independent mechanic and was informed that the structure underneath the RV has been replaced. The RV was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.

Corrective Action:

The contact owns a 2020 Forest River Puma RV. The contact stated while driving 70 mph, the structure underneath the trailer detached from the RV. The contact stated no warning light was illuminated. The contact stated he continued driving to his destination. The contact took the RV to an independent mechanic and was informed that the structure underneath the RV has been replaced. The RV was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.

Additional Notes:

The contact owns a 2020 Forest River Puma RV. The contact stated while driving 70 mph, the structure underneath the trailer detached from the RV. The contact stated no warning light was illuminated. The contact stated he continued driving to his destination. The contact took the RV to an independent mechanic and was informed that the structure underneath the RV has been replaced. The RV was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.

Manufacturer: FOREST RIVER
Mfg Campaign: 11428655
Notice Date: Aug 11, 2021
Recall Date: Aug 11, 2021
Forest River, Inc.
Campaign: 11416611 Other
1 Vehicles Affected
May 14, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

THE CONTACT OWNED A 2020 FOREST RIVER PALOMINO PUMA 28BHSS TRAVEL TRAILER. THE CONTACT STATED THAT WHILE SHE AND HER TWO CHILDREN AND HUSBAND WERE SLEEPING, THE ELECTRICAL PANEL LOCATED IN THE CHILDREN'S ROOM INSIDE THE BUNKHOUSE CAUGHT FIRE. THE CONTACT'S HUSBAND WAS SLEEPING IN THE CHILDREN'S ROOM AND WAS AWAKEN BY THE FIRE. THE CONTACT'S HUSBAND THEN SCREAMED FOR EVERYONE TO EVACUATE THE TRAVEL TRAILER. THE CONTACT'S TWO PETS DIED FROM THE FIRE AS THEY WERE NOT ABLE TO EVACUATE. THE CONTACT WAS THE ONLY PERSON WHO RECEIVED MEDICAL ATTENTION ON THE SCENE AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE FIRE DEPARTMENT WAS ABLE TO PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED. THE TRAVEL TRAILER WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE.

Corrective Action:

THE CONTACT OWNED A 2020 FOREST RIVER PALOMINO PUMA 28BHSS TRAVEL TRAILER. THE CONTACT STATED THAT WHILE SHE AND HER TWO CHILDREN AND HUSBAND WERE SLEEPING, THE ELECTRICAL PANEL LOCATED IN THE CHILDREN'S ROOM INSIDE THE BUNKHOUSE CAUGHT FIRE. THE CONTACT'S HUSBAND WAS SLEEPING IN THE CHILDREN'S ROOM AND WAS AWAKEN BY THE FIRE. THE CONTACT'S HUSBAND THEN SCREAMED FOR EVERYONE TO EVACUATE THE TRAVEL TRAILER. THE CONTACT'S TWO PETS DIED FROM THE FIRE AS THEY WERE NOT ABLE TO EVACUATE. THE CONTACT WAS THE ONLY PERSON WHO RECEIVED MEDICAL ATTENTION ON THE SCENE AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE FIRE DEPARTMENT WAS ABLE TO PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED. THE TRAVEL TRAILER WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE.

Additional Notes:

THE CONTACT OWNED A 2020 FOREST RIVER PALOMINO PUMA 28BHSS TRAVEL TRAILER. THE CONTACT STATED THAT WHILE SHE AND HER TWO CHILDREN AND HUSBAND WERE SLEEPING, THE ELECTRICAL PANEL LOCATED IN THE CHILDREN'S ROOM INSIDE THE BUNKHOUSE CAUGHT FIRE. THE CONTACT'S HUSBAND WAS SLEEPING IN THE CHILDREN'S ROOM AND WAS AWAKEN BY THE FIRE. THE CONTACT'S HUSBAND THEN SCREAMED FOR EVERYONE TO EVACUATE THE TRAVEL TRAILER. THE CONTACT'S TWO PETS DIED FROM THE FIRE AS THEY WERE NOT ABLE TO EVACUATE. THE CONTACT WAS THE ONLY PERSON WHO RECEIVED MEDICAL ATTENTION ON THE SCENE AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE FIRE DEPARTMENT WAS ABLE TO PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED. THE TRAVEL TRAILER WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE.

Manufacturer: FOREST RIVER
Mfg Campaign: 11416611
Notice Date: May 14, 2021
Recall Date: May 14, 2021

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