FOREST RIVER PALOMINO 2018

Complete listing of complaints and recalls for this vehicle

3
Complaints
3
Recalls

Complaints & Recalls

3 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Forest River, Inc.
NHTSA Campaign: 18V051000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Jan 12, 2018
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2018 Rockwood and Flagstaff, and Coachmen Freedom Express recreational trailers and 2017-2018 Palomino and XLR ToyHauler and Coachmen Viking recreational trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.

Potential Risk:
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
FREE Recall Solution:
Forest River will notify owners, and a Forest River or a Lippert dealer will replace the power tongue jack, free of charge. The recall began on February 20, 2018. Rockwood and Flagstaff Owners may contact Forest River customer service at 1-574-642-5164; XLR ToyHauler owners can call 1-574-642-0432; Viking owners can call 1-269-467-4600; Freedom Express owners can call 1-574-825-8205; Palomino owners can call 1-269-432-3246. Lippert Customer service can be reached at 1-574-538-4514 or by email at recall@lci1.com. Forest River's number for this recall is 51-0610.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FOREST RIVER dealer to schedule your FREE recall repair.
Manufacturer: FOREST RIVER
Mfg Campaign: 51-0610
Notice Date: Feb 20, 2018
Recall Date: Jan 12, 2018
Forest River, Inc.
NHTSA Campaign: 17V319000 SAFETY RECALL
9 Vehicles Affected
Recall Date: May 15, 2017
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2018 Palomino recreational trailers, model PAT251RBSS. The Federal Placard does not list the correct tire size, tire pressure, and rim size information of ST205/75R14C tires requiring 50 PSI and a rim size of 14X5.5JJ. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
The incorrect information may cause the operator to install an incorrect replacement rim or tire or overinflate the tire, all scenarios that may increase the risk of a crash.
FREE Recall Solution:
Forest River will notify owners and will provide a corrected Federal placard, free of charge. The recall began on May 31, 2017. Owners may contact Forest River customer service at 1-269-432-3271. Forest River's number for this recall is 400-05102017-0407.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FOREST RIVER dealer to schedule your FREE recall repair.
Manufacturer: FOREST RIVER
Mfg Campaign: 400-05102017-0407
Notice Date: May 31, 2017
Recall Date: May 15, 2017

Consumer Complaints

3 Complaints
Forest River, Inc.
Campaign: 11326042 Other
May 26, 2020
Defect Description:

TIRES

Potential Consequences:

I PURCHASED A NEW 2018 304RKDS GT3 CAMPER AND ON MAY 18, 2020 I HAD THREE TIRES BLOW OUT ON OPPOSITE SIDES OF THE CAMPER ON DIFFERENT AXLES. TIRES HAD AROUND 3890 MILES ON THEM AND WERE PROPERLY INFLATED AND WERE KEPT UNDER A COVERED SHELTER WHEN NOT IN USE. THE FIRST ONE HAPPENED ON THE PASSENGER SIDE FRONT AXLE AROUND 11:00 A.M. AT AROUND 40 MPH AFTER AROUND 20 MINS OF TRAVEL. WHEN TIRE BLEW IT CAUSED INTERIOR AND EXTERIOR DAMAGE TO THE CAMPER. REPLACED IT WITH THE SPARE TIRE AND TRIED TO PROCEED TO DELIVER THE UNIT TO THE DEALERSHIP. AROUND 2:45 P.M. A SECOND TIRE BLEW ON THE OPPOSITE SIDE ON THE REAR AXLE WHILE TRAVELING AROUND 60 MPH. CONDITIONS WERE DRY, CLEAR AND IN THE 70S. PRIOR TO THIS ON OCTOBER 7, 2019. I DISCOVERED THE SPARE TIRE WHICH WAS MOUNTED ON THE BACK, COVERED AND STORED UNDER AS SHELTER HAD BLOWN APART WITH NO USE. I NOTIFIED THE DEALERSHIP WITH PICTURES AND WARRANTY INFORMATION. NO RESPONSE. FOLLOWED UP NOV. 4TH. NO REPLY. NOVEMBER 14, 2019 I RECEIVED AN EMAIL STATING ?THAT SHE SAID SHE HASN'T HAD MANY CASES OF THE SPARE TIRE EXPLODING, SHE ONLY MENTIONED THAT MAYBE IT WAS THE WEATHER OR JUST A BAD RUN OF TIRES. THEY DO COVER TIRES AND SHE SAID I COULD FILE A CLAIM BUT IT'S GOING TO BE THE EXACT TIRE THAT'S ON IT, I DO HEAR THAT MOST CUSTOMERS AREN'T HAPPY WITH THAT BRAND OF TIRE.? I REPLIED ON THE SAME DAY THAT I FIND IT HARD TO BELIEVE THAT IT IS WEATHER RELATED AND THAT I HOPE THAT THE 4 THAT ARE ON THE CAMPER AND ARE IN USE ARE NOT FROM THE SAME RUN AND I DON?T WANT TO HAVE PROBLEMS WITH THEM GOING DOWN THE ROAD AND I NEVER RECEIVED ANYTHING FURTHER. NOW 2 BLOWOUTS LATER WITH DAMAGE TO THE CAMPER THE DEALER IS STATING THAT THE TIRES ARE OUT OF WARRANT. BUT THE MANUFACTURE IS WILLING TO GOODWILL 5 REPLACEMENT TIRES BUT I AM RESPONSIBLE FOR ALL THE COST FOR THE LABOR AND DAMAGES. THE TIRES HAVE A 1 YEAR UNCONDITIONAL WARRANTY, 2 YEAR ROADSIDE ASSISTANCE AND A 5 YEAR AGAINST MANUFACTURER'S DEFECTS. THIS ISSUE IS UNRESOLVED AT THIS POINT.*DT CONSUMER HAS FOLLOWED UP WITH MANUFACTURE AND DE

Corrective Action:

I PURCHASED A NEW 2018 304RKDS GT3 CAMPER AND ON MAY 18, 2020 I HAD THREE TIRES BLOW OUT ON OPPOSITE SIDES OF THE CAMPER ON DIFFERENT AXLES. TIRES HAD AROUND 3890 MILES ON THEM AND WERE PROPERLY INFLATED AND WERE KEPT UNDER A COVERED SHELTER WHEN NOT IN USE. THE FIRST ONE HAPPENED ON THE PASSENGER SIDE FRONT AXLE AROUND 11:00 A.M. AT AROUND 40 MPH AFTER AROUND 20 MINS OF TRAVEL. WHEN TIRE BLEW IT CAUSED INTERIOR AND EXTERIOR DAMAGE TO THE CAMPER. REPLACED IT WITH THE SPARE TIRE AND TRIED TO PROCEED TO DELIVER THE UNIT TO THE DEALERSHIP. AROUND 2:45 P.M. A SECOND TIRE BLEW ON THE OPPOSITE SIDE ON THE REAR AXLE WHILE TRAVELING AROUND 60 MPH. CONDITIONS WERE DRY, CLEAR AND IN THE 70S. PRIOR TO THIS ON OCTOBER 7, 2019. I DISCOVERED THE SPARE TIRE WHICH WAS MOUNTED ON THE BACK, COVERED AND STORED UNDER AS SHELTER HAD BLOWN APART WITH NO USE. I NOTIFIED THE DEALERSHIP WITH PICTURES AND WARRANTY INFORMATION. NO RESPONSE. FOLLOWED UP NOV. 4TH. NO REPLY. NOVEMBER 14, 2019 I RECEIVED AN EMAIL STATING ?THAT SHE SAID SHE HASN'T HAD MANY CASES OF THE SPARE TIRE EXPLODING, SHE ONLY MENTIONED THAT MAYBE IT WAS THE WEATHER OR JUST A BAD RUN OF TIRES. THEY DO COVER TIRES AND SHE SAID I COULD FILE A CLAIM BUT IT'S GOING TO BE THE EXACT TIRE THAT'S ON IT, I DO HEAR THAT MOST CUSTOMERS AREN'T HAPPY WITH THAT BRAND OF TIRE.? I REPLIED ON THE SAME DAY THAT I FIND IT HARD TO BELIEVE THAT IT IS WEATHER RELATED AND THAT I HOPE THAT THE 4 THAT ARE ON THE CAMPER AND ARE IN USE ARE NOT FROM THE SAME RUN AND I DON?T WANT TO HAVE PROBLEMS WITH THEM GOING DOWN THE ROAD AND I NEVER RECEIVED ANYTHING FURTHER. NOW 2 BLOWOUTS LATER WITH DAMAGE TO THE CAMPER THE DEALER IS STATING THAT THE TIRES ARE OUT OF WARRANT. BUT THE MANUFACTURE IS WILLING TO GOODWILL 5 REPLACEMENT TIRES BUT I AM RESPONSIBLE FOR ALL THE COST FOR THE LABOR AND DAMAGES. THE TIRES HAVE A 1 YEAR UNCONDITIONAL WARRANTY, 2 YEAR ROADSIDE ASSISTANCE AND A 5 YEAR AGAINST MANUFACTURER'S DEFECTS. THIS ISSUE IS UNRESOLVED AT THIS POINT.*DT CONSUMER HAS FOLLOWED UP WITH MANUFACTURE AND DE

Additional Notes:

I PURCHASED A NEW 2018 304RKDS GT3 CAMPER AND ON MAY 18, 2020 I HAD THREE TIRES BLOW OUT ON OPPOSITE SIDES OF THE CAMPER ON DIFFERENT AXLES. TIRES HAD AROUND 3890 MILES ON THEM AND WERE PROPERLY INFLATED AND WERE KEPT UNDER A COVERED SHELTER WHEN NOT IN USE. THE FIRST ONE HAPPENED ON THE PASSENGER SIDE FRONT AXLE AROUND 11:00 A.M. AT AROUND 40 MPH AFTER AROUND 20 MINS OF TRAVEL. WHEN TIRE BLEW IT CAUSED INTERIOR AND EXTERIOR DAMAGE TO THE CAMPER. REPLACED IT WITH THE SPARE TIRE AND TRIED TO PROCEED TO DELIVER THE UNIT TO THE DEALERSHIP. AROUND 2:45 P.M. A SECOND TIRE BLEW ON THE OPPOSITE SIDE ON THE REAR AXLE WHILE TRAVELING AROUND 60 MPH. CONDITIONS WERE DRY, CLEAR AND IN THE 70S. PRIOR TO THIS ON OCTOBER 7, 2019. I DISCOVERED THE SPARE TIRE WHICH WAS MOUNTED ON THE BACK, COVERED AND STORED UNDER AS SHELTER HAD BLOWN APART WITH NO USE. I NOTIFIED THE DEALERSHIP WITH PICTURES AND WARRANTY INFORMATION. NO RESPONSE. FOLLOWED UP NOV. 4TH. NO REPLY. NOVEMBER 14, 2019 I RECEIVED AN EMAIL STATING ?THAT SHE SAID SHE HASN'T HAD MANY CASES OF THE SPARE TIRE EXPLODING, SHE ONLY MENTIONED THAT MAYBE IT WAS THE WEATHER OR JUST A BAD RUN OF TIRES. THEY DO COVER TIRES AND SHE SAID I COULD FILE A CLAIM BUT IT'S GOING TO BE THE EXACT TIRE THAT'S ON IT, I DO HEAR THAT MOST CUSTOMERS AREN'T HAPPY WITH THAT BRAND OF TIRE.? I REPLIED ON THE SAME DAY THAT I FIND IT HARD TO BELIEVE THAT IT IS WEATHER RELATED AND THAT I HOPE THAT THE 4 THAT ARE ON THE CAMPER AND ARE IN USE ARE NOT FROM THE SAME RUN AND I DON?T WANT TO HAVE PROBLEMS WITH THEM GOING DOWN THE ROAD AND I NEVER RECEIVED ANYTHING FURTHER. NOW 2 BLOWOUTS LATER WITH DAMAGE TO THE CAMPER THE DEALER IS STATING THAT THE TIRES ARE OUT OF WARRANT. BUT THE MANUFACTURE IS WILLING TO GOODWILL 5 REPLACEMENT TIRES BUT I AM RESPONSIBLE FOR ALL THE COST FOR THE LABOR AND DAMAGES. THE TIRES HAVE A 1 YEAR UNCONDITIONAL WARRANTY, 2 YEAR ROADSIDE ASSISTANCE AND A 5 YEAR AGAINST MANUFACTURER'S DEFECTS. THIS ISSUE IS UNRESOLVED AT THIS POINT.*DT CONSUMER HAS FOLLOWED UP WITH MANUFACTURE AND DE

Manufacturer: FOREST RIVER
Mfg Campaign: 11326042
Notice Date: May 26, 2020
Recall Date: May 26, 2020
Forest River, Inc.
Campaign: 11192245 Other
Mar 28, 2019
Defect Description:

SUSPENSION

Potential Consequences:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Corrective Action:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Additional Notes:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Manufacturer: FOREST RIVER
Mfg Campaign: 11192245
Notice Date: Mar 28, 2019
Recall Date: Mar 28, 2019
Forest River, Inc.
Campaign: 11192245 Other
Mar 28, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Corrective Action:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Additional Notes:

I WAS PERFORMING ROUTINE MAINTENANCE ON MY TRAILER WHEN I NOTICED TWO BROKEN WELDS ON THE DEXTER TORFLEX AXLE. I CONTACTED DEXTER AXLE AND THEY SAID THE COMBINATION 3" AXLE BRACKET & LIFT KIT ON MY TRAILER ARE NOT COMPATIBLE AS IT CAN RESULT IN BROKEN WELDS, AND IF UNTREATED, AXLE FAILURE. THIS IS THE NOTICE ON THEIR WEBSITE: "NOTE: LIFT KITS CANNOT BE USED WITH TORFLEX AXLES PRODUCED WITH 3" HIGH PROFILE BRACKETS." I CONTACTED PALOMINO ABOUT DEXTER'S RESPONSE AND THEY CONFIRMED FOR ME VIA EMAIL THAT DEXTER AXLE SHIPS THE ENTIRE ASSEMBLY IN ONE PIECE AND PALOMINO ONLY INSTALLS IT. PALOMINO ALSO CONFIRMED FOR ME THAT MY TRAILER WAS MANUFACTURED THIS WAY AND THIS BROKEN WELD IS CONSIDERED A "MANUFACTURING DEFECT". THOUGH MY TRAILER IS OUT OF WARRANTY, THEY ARE REPLACING MY AXLE WITH A DIFFERENT ONE WITH A MORE ROBUST MOUNTING BRACKET AS "GOODWILL". UNFORTUNATELY FOR ME, THIS WILL RESULT IN A DRAMATICALLY DIFFERENT TRAILER DUE TO THE RIDE HEIGHT BEING LOWED BY A FEW INCHES. I NEVER WOULD HAVE PURCHASED THIS TRAILER IF THIS WAS THE CASE AS IT WAS ORIGINALLY INTENDED FOR OFF ROAD USE. MY CONCERN IS THAT THIS INCOMPATIBLE HIGH PROFILE AXLE BRACKET AND FACTORY INSTALLED LIFT KIT ARE ON EVERY SINGLE "4X4" PALOMINO TRAILER. I WENT TO A LOCAL DEALERSHIP AND FOUND THAT THEY ARE STILL MANUFACTURING TRAILERS WITH THIS INCOMPATIBLE AXLE/LIFT KIT COMBINATION. ONLY A MATTER OF TIME UNTIL SOMEONE EXPERIENCES AXLE FAILURE ON THE FREEWAY. I HAVE ATTACHED PICTURES OF THE BROKEN WELDS FOR YOUR REFERENCE. I BELIEVE THAT THE BROKEN WELD ALLOWS THE AXLE MOUNT TO BEND LATERALLY AND COULD CAUSE THE WHEELS TO NOT BE ALIGNED WITH THE TOW VEHICLE. UNFORTUNATELY I WILL HAVE TO TOW THE BROKEN TRAILER FOR REPAIR. I AM HAPPY TO PROVIDE THE EMAIL THREAD BETWEEN DEXTER AXLE/PALOMINO/MYSELF UPON REQUEST. THANK YOU FOR RESEARCHING. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT*JB *DT*JB

Manufacturer: FOREST RIVER
Mfg Campaign: 11192245
Notice Date: Mar 28, 2019
Recall Date: Mar 28, 2019

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