Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2018 Rockwood and Flagstaff, and Coachmen Freedom Express recreational trailers and 2017-2018 Palomino and XLR ToyHauler and Coachmen Viking recreational trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 51-0610
Recall Date: Jan 12, 2018
Consumer Complaints
2 ComplaintsForest River, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When filling the fresh water tank for the first time, the forward frame bracket pivoted and the tank fell to the ground. The tank broke where the fill and vent tube attach. There are no secondary retention straps. If this had happened on the highway, the tank likely would have caused severe injury or death to other vehicles following behind the trailer. Upon inspection, it appears the forward frame bracket is only held by two in-line fasteners with provisions for two other anti-rotation fasteners. These anti-rotation fasteners were not installed. Also, this design does not use retention straps as a secondary retention system.
Corrective Action:
When filling the fresh water tank for the first time, the forward frame bracket pivoted and the tank fell to the ground. The tank broke where the fill and vent tube attach. There are no secondary retention straps. If this had happened on the highway, the tank likely would have caused severe injury or death to other vehicles following behind the trailer. Upon inspection, it appears the forward frame bracket is only held by two in-line fasteners with provisions for two other anti-rotation fasteners. These anti-rotation fasteners were not installed. Also, this design does not use retention straps as a secondary retention system.
Additional Notes:
When filling the fresh water tank for the first time, the forward frame bracket pivoted and the tank fell to the ground. The tank broke where the fill and vent tube attach. There are no secondary retention straps. If this had happened on the highway, the tank likely would have caused severe injury or death to other vehicles following behind the trailer. Upon inspection, it appears the forward frame bracket is only held by two in-line fasteners with provisions for two other anti-rotation fasteners. These anti-rotation fasteners were not installed. Also, this design does not use retention straps as a secondary retention system.
Mfg Campaign: 11468510
Recall Date: Jun 9, 2022
Forest River, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE RADIO SPEAKERS STOP WORKING OUTSIDE THEN THE ENTIRE RADIO DOES NOT COME ON. THE TV WAS WORKING THEN ONLY THE SOUND AND NOW IT JUST KEEPS GIVING A RUN CODE PROCESS. AND THE REFRIGERATOR ON THE INSIDE KEEPS GOING OFF AND ON FOR NO REASON. WE REPLACED THE FUSE BUT IT CONTINUES TO HAPPEN. WE REALLY WOULD LIKE TO GET THESE ISSUES FIXED. I SEE OTHER COMPLAINTS ABOUT THE ELECTRICAL ON THIS CAMPER AS WELL. I DON'T KNOW WHERE THE RECALL IS AND IF THERE IS ONE. BUT THIS SEEMS TO BE A PROBLEM OTHERS ARE HAVING AS WELL. PLEASE CALL ME FOR INFO [XXX] EMAIL [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Corrective Action:
THE RADIO SPEAKERS STOP WORKING OUTSIDE THEN THE ENTIRE RADIO DOES NOT COME ON. THE TV WAS WORKING THEN ONLY THE SOUND AND NOW IT JUST KEEPS GIVING A RUN CODE PROCESS. AND THE REFRIGERATOR ON THE INSIDE KEEPS GOING OFF AND ON FOR NO REASON. WE REPLACED THE FUSE BUT IT CONTINUES TO HAPPEN. WE REALLY WOULD LIKE TO GET THESE ISSUES FIXED. I SEE OTHER COMPLAINTS ABOUT THE ELECTRICAL ON THIS CAMPER AS WELL. I DON'T KNOW WHERE THE RECALL IS AND IF THERE IS ONE. BUT THIS SEEMS TO BE A PROBLEM OTHERS ARE HAVING AS WELL. PLEASE CALL ME FOR INFO [XXX] EMAIL [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Additional Notes:
THE RADIO SPEAKERS STOP WORKING OUTSIDE THEN THE ENTIRE RADIO DOES NOT COME ON. THE TV WAS WORKING THEN ONLY THE SOUND AND NOW IT JUST KEEPS GIVING A RUN CODE PROCESS. AND THE REFRIGERATOR ON THE INSIDE KEEPS GOING OFF AND ON FOR NO REASON. WE REPLACED THE FUSE BUT IT CONTINUES TO HAPPEN. WE REALLY WOULD LIKE TO GET THESE ISSUES FIXED. I SEE OTHER COMPLAINTS ABOUT THE ELECTRICAL ON THIS CAMPER AS WELL. I DON'T KNOW WHERE THE RECALL IS AND IF THERE IS ONE. BUT THIS SEEMS TO BE A PROBLEM OTHERS ARE HAVING AS WELL. PLEASE CALL ME FOR INFO [XXX] EMAIL [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Mfg Campaign: 11343259
Recall Date: Aug 4, 2020
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