Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2017-2018 Rockwood and Flagstaff travel trailers. The slide room arm may contact and damage the passenger side rear tire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10-0588
Recall Date: Oct 26, 2017
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2017 Rockwood and Flagstaff recreational vehicles. The Federal Placard may indicate an incorrect Gross Axle Weight Rating (GAWR) of 2,200 lbs when the correct GAWR actually is 3,000 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10-04042017-0366
Recall Date: Apr 7, 2017
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2017 Flagstaff and Rockwood recreational trailers. The Federal Placard on these vehicles indicates a capacity of 5,000 lbs for each axle, however, each axle actually has a capacity of 4,000 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10C-03082017-0341
Recall Date: Mar 14, 2017
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2017 Rockwood and Flagstaff recreational trailers. The slide room mounting bracket on these vehicles may contact the driver side front tire, potentially damaging it and causing tire deflation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10-02152017-0328
Recall Date: Mar 1, 2017
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain model year 2017 Flagstaff and Rockwood trailers equipped with two air conditioners. There is may be excess slack in the wiring harness used in the air conditioner that contains a heating element.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10-10062016-0254
Recall Date: Oct 12, 2016
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain model year 2017 Rockwood and Flagstaff trailers manufactured July 8, 2016, to July 11, 2016. The affected vehicles are equipped with a Federal Placard that incorrectly indicates that the ST225/75R15D tires have a recommended pressure of 50 PSI. These tires should be maintained at 65PSI. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10-07192016-0230
Recall Date: Jul 22, 2016
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain model year 2016-2017 Flagstaff recreational trailers manufactured August 11, 2015, through October 27, 2015, and Work N' Play recreational trailers manufactured from October 25, 2015, through May 6, 2016. The MB Sturgis liquid propane (LP) regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 51-05312016-0205
Recall Date: Jun 21, 2016
Consumer Complaints
4 ComplaintsForest River, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF SHAMROCK MOTOR HOME. WHILE THE MOTOR HOME WAS PARKED IN THE DRIVEWAY, THE 450 POUND WATER TANK FELL WITHOUT WARNING OR AN IMPACT. THE DEALER WAS NOT CONTACTED BECAUSE THEY WERE OUT OF BUSINESS. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE CONTACT LEFT VOICE MESSAGES AND TWO EMAILS, BUT THE MANUFACTURER DID NOT RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. *AS CONSUMER STATED IT IS 21 FT LONG THE MODEL NUMBER IS 21 SS. I'M ATTACHING THE PICTURES OF THE TANK. I DON'T HAVE PICTURES OF THE CROSS MEMBERS WITH ME. I MOVE MY TRAILER BACK INTO STORAGE I CAN TAKE PICTURES BEFORE IT IS REPAIRED. I WAS UNABLE TO GET ANY REPAIR SHOP OR DEALER FOR FOREST RIVER TO RETURN MY CALLS. THE REPAIRS WILL BE DONE BY 8 GENTLEMAN WHO IS A FABRICATOR AND HE HAS NOT GIVEN ME A PRICE YET. I WILL PAY WHATEVER IS NECESSARY OBVIOUSLY. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF SHAMROCK MOTOR HOME. WHILE THE MOTOR HOME WAS PARKED IN THE DRIVEWAY, THE 450 POUND WATER TANK FELL WITHOUT WARNING OR AN IMPACT. THE DEALER WAS NOT CONTACTED BECAUSE THEY WERE OUT OF BUSINESS. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE CONTACT LEFT VOICE MESSAGES AND TWO EMAILS, BUT THE MANUFACTURER DID NOT RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. *AS CONSUMER STATED IT IS 21 FT LONG THE MODEL NUMBER IS 21 SS. I'M ATTACHING THE PICTURES OF THE TANK. I DON'T HAVE PICTURES OF THE CROSS MEMBERS WITH ME. I MOVE MY TRAILER BACK INTO STORAGE I CAN TAKE PICTURES BEFORE IT IS REPAIRED. I WAS UNABLE TO GET ANY REPAIR SHOP OR DEALER FOR FOREST RIVER TO RETURN MY CALLS. THE REPAIRS WILL BE DONE BY 8 GENTLEMAN WHO IS A FABRICATOR AND HE HAS NOT GIVEN ME A PRICE YET. I WILL PAY WHATEVER IS NECESSARY OBVIOUSLY. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF SHAMROCK MOTOR HOME. WHILE THE MOTOR HOME WAS PARKED IN THE DRIVEWAY, THE 450 POUND WATER TANK FELL WITHOUT WARNING OR AN IMPACT. THE DEALER WAS NOT CONTACTED BECAUSE THEY WERE OUT OF BUSINESS. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE CONTACT LEFT VOICE MESSAGES AND TWO EMAILS, BUT THE MANUFACTURER DID NOT RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. *AS CONSUMER STATED IT IS 21 FT LONG THE MODEL NUMBER IS 21 SS. I'M ATTACHING THE PICTURES OF THE TANK. I DON'T HAVE PICTURES OF THE CROSS MEMBERS WITH ME. I MOVE MY TRAILER BACK INTO STORAGE I CAN TAKE PICTURES BEFORE IT IS REPAIRED. I WAS UNABLE TO GET ANY REPAIR SHOP OR DEALER FOR FOREST RIVER TO RETURN MY CALLS. THE REPAIRS WILL BE DONE BY 8 GENTLEMAN WHO IS A FABRICATOR AND HE HAS NOT GIVEN ME A PRICE YET. I WILL PAY WHATEVER IS NECESSARY OBVIOUSLY. *JB
Mfg Campaign: 11220997
Recall Date: Jun 18, 2019
Forest River, Inc.
Defect Description:
WHEELS
Potential Consequences:
ON FRIDAY 4/12/2019, AT ABOUT 12:30 PM, MY WIFE AN I WERE RETURNING HOME FROM VACATION AND PULLING OUR 2017 FOREST RIVER FLAGSTAFF TRAILER ON I-27 JUST SOUTH ON LUBBOCK TX WHEN THE TRAILER' RIGHT FRONT TIRE BLEW OUT CAUSING DAMAGE TO THE FENDER SKIRT. THE WEATHER WAS ABOUT 71 DEGREES AND TRAVELING AT ABOUT 65 MPH, ON STRAIGHT ROADWAY. TIRES PROPERLY INFLATED AND NO HARSH ROAD CONDITIONS. *DT CONSUMER STATED NO TIRE SENSORS ON THE TRAILER.*JB
Corrective Action:
ON FRIDAY 4/12/2019, AT ABOUT 12:30 PM, MY WIFE AN I WERE RETURNING HOME FROM VACATION AND PULLING OUR 2017 FOREST RIVER FLAGSTAFF TRAILER ON I-27 JUST SOUTH ON LUBBOCK TX WHEN THE TRAILER' RIGHT FRONT TIRE BLEW OUT CAUSING DAMAGE TO THE FENDER SKIRT. THE WEATHER WAS ABOUT 71 DEGREES AND TRAVELING AT ABOUT 65 MPH, ON STRAIGHT ROADWAY. TIRES PROPERLY INFLATED AND NO HARSH ROAD CONDITIONS. *DT CONSUMER STATED NO TIRE SENSORS ON THE TRAILER.*JB
Additional Notes:
ON FRIDAY 4/12/2019, AT ABOUT 12:30 PM, MY WIFE AN I WERE RETURNING HOME FROM VACATION AND PULLING OUR 2017 FOREST RIVER FLAGSTAFF TRAILER ON I-27 JUST SOUTH ON LUBBOCK TX WHEN THE TRAILER' RIGHT FRONT TIRE BLEW OUT CAUSING DAMAGE TO THE FENDER SKIRT. THE WEATHER WAS ABOUT 71 DEGREES AND TRAVELING AT ABOUT 65 MPH, ON STRAIGHT ROADWAY. TIRES PROPERLY INFLATED AND NO HARSH ROAD CONDITIONS. *DT CONSUMER STATED NO TIRE SENSORS ON THE TRAILER.*JB
Mfg Campaign: 11196145
Recall Date: Apr 14, 2019
Forest River, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF. WHILE DRIVING 65 MPH, THE TRAILER'S FENDER DETACHED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE TRAILER WAS TAKEN TO COATES RV CENTER (3208 RIVER GATE AVE, CLOQUET, MN) WHERE IT WAS DIAGNOSED THAT THE FENDER HAD FRACTURED, WHICH WEAKENED THE INTEGRITY. IT WAS RECOMMENDED THAT THE MISSING FENDER BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE TRAILER AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF. WHILE DRIVING 65 MPH, THE TRAILER'S FENDER DETACHED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE TRAILER WAS TAKEN TO COATES RV CENTER (3208 RIVER GATE AVE, CLOQUET, MN) WHERE IT WAS DIAGNOSED THAT THE FENDER HAD FRACTURED, WHICH WEAKENED THE INTEGRITY. IT WAS RECOMMENDED THAT THE MISSING FENDER BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE TRAILER AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER FLAGSTAFF. WHILE DRIVING 65 MPH, THE TRAILER'S FENDER DETACHED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE TRAILER WAS TAKEN TO COATES RV CENTER (3208 RIVER GATE AVE, CLOQUET, MN) WHERE IT WAS DIAGNOSED THAT THE FENDER HAD FRACTURED, WHICH WEAKENED THE INTEGRITY. IT WAS RECOMMENDED THAT THE MISSING FENDER BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE TRAILER AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11121063
Recall Date: Aug 20, 2018
Forest River, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
CHECKING WIRING IN ELECTRICAL BOX AT FRONT OF TRAILER I DISCOVERED THAT THE WIRE FROM THE BRAKE BREAKAWAY SWITCH WAS NOT CONNECTED. THE TOW BRAKE WIRE, THE TRAILER BRAKES WIRE AND THE SWITCH ARE ALL SUPPOSED TO BE CRIMPED INTO A SINGLE CONNECTOR. THE SWITCH WIRE WAS TWISTED AROUND THE OTHER TWO - BUT NOT INTO THE CRIMP. THUS THE SWITCH WOULD NOT HAVE FUNCTION AND WAS NOT LIKELY TESTED. A FAMILY MEMBER OWNS A SIMILAR TRAILER, MADE AT THE SAME FACTORY THAT HAD THE SAME PROBLEM, EXCEPT IT WAS THE MAIN BRAKE WIRE THAT WASN'T IN THE CRIMP.
Corrective Action:
CHECKING WIRING IN ELECTRICAL BOX AT FRONT OF TRAILER I DISCOVERED THAT THE WIRE FROM THE BRAKE BREAKAWAY SWITCH WAS NOT CONNECTED. THE TOW BRAKE WIRE, THE TRAILER BRAKES WIRE AND THE SWITCH ARE ALL SUPPOSED TO BE CRIMPED INTO A SINGLE CONNECTOR. THE SWITCH WIRE WAS TWISTED AROUND THE OTHER TWO - BUT NOT INTO THE CRIMP. THUS THE SWITCH WOULD NOT HAVE FUNCTION AND WAS NOT LIKELY TESTED. A FAMILY MEMBER OWNS A SIMILAR TRAILER, MADE AT THE SAME FACTORY THAT HAD THE SAME PROBLEM, EXCEPT IT WAS THE MAIN BRAKE WIRE THAT WASN'T IN THE CRIMP.
Additional Notes:
CHECKING WIRING IN ELECTRICAL BOX AT FRONT OF TRAILER I DISCOVERED THAT THE WIRE FROM THE BRAKE BREAKAWAY SWITCH WAS NOT CONNECTED. THE TOW BRAKE WIRE, THE TRAILER BRAKES WIRE AND THE SWITCH ARE ALL SUPPOSED TO BE CRIMPED INTO A SINGLE CONNECTOR. THE SWITCH WIRE WAS TWISTED AROUND THE OTHER TWO - BUT NOT INTO THE CRIMP. THUS THE SWITCH WOULD NOT HAVE FUNCTION AND WAS NOT LIKELY TESTED. A FAMILY MEMBER OWNS A SIMILAR TRAILER, MADE AT THE SAME FACTORY THAT HAD THE SAME PROBLEM, EXCEPT IT WAS THE MAIN BRAKE WIRE THAT WASN'T IN THE CRIMP.
Mfg Campaign: 11022028
Recall Date: Sep 6, 2017
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