Complaints & Recalls
Consumer Complaints
3 ComplaintsForest River, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Corrective Action:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Additional Notes:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Mfg Campaign: 11671799
Recall Date: Jul 7, 2025
Forest River, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Corrective Action:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Additional Notes:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Mfg Campaign: 11671799
Recall Date: Jul 7, 2025
Forest River, Inc.
Defect Description:
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Potential Consequences:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Corrective Action:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Additional Notes:
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic control minus button (“Front (HYD.) -“) is pressed to momentarily engage the hydraulics to lower the RV front end to the appropriate height. However, if that minus button is pressed twice in a row, the front end goes into a complete hydraulic retraction mode. This happened twice, and the RV unexpectedly and dangerously dropped onto the truck bed/sides, which could easily resulted in serious injury or death. Unfortunately, accidentally double tapping an iPad button can occur easily, and is an action very close to the normal hitching procedure of tapping the - (or + to raise) button as needed until the hydraulic motor engages, and then quickly letting go to allow for a fine-tune adjustment of the RV height. A fine tune drop to the correct height, +/- 1 inch, would usually call four several 1/2 inch fine tune adjustments, which if happen too quickly turns into a double tap.
Mfg Campaign: 11671799
Recall Date: Jul 7, 2025
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Valencia, CA • 36 yrs
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