Complaints & Recalls
Consumer Complaints
7 ComplaintsForest River, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Corrective Action:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Additional Notes:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Mfg Campaign: 11508400
Recall Date: Feb 21, 2023
Forest River, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Corrective Action:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Additional Notes:
The contact owns a 2017 Forest River Coachmen. The contact stated that while driving at an undisclosed speed, the rubber seal detached from the vent and shattered without warning. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. Additionally, the contact stated that the second vent was partially detached. The contact referenced NHTSA Campaign Number: 21V523000 (Equipment, Structure). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 15,600.
Mfg Campaign: 11508400
Recall Date: Feb 21, 2023
Forest River, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:FURNACE
Potential Consequences:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Corrective Action:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Additional Notes:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Mfg Campaign: 11442542
Recall Date: Dec 3, 2021
Forest River, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:MATERIALS:INSULATION
Potential Consequences:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Corrective Action:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Additional Notes:
The contact owns a 2017 Forest River Brookstone RV. The contact stated while the vehicle was parked he and his family were in the trailer. The contact smelt something burning in the trailer. The contact inspected the trailer and noticed the burning smell was coming from the heater ducts in the trailer and had melted due to the material of paper and Styrofoam in the heat duct to extremes heat coming from the furnish in the trailer. The contact took the vehicle to a local dealer who diagnosed the failure as the contact expected was extreme heat coming from the furnish that caused the heat ducts to melt. The dealer disconnected the furnish from the heater deck, however the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.
Mfg Campaign: 11442542
Recall Date: Dec 3, 2021
Forest River, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASE A NEW 2017 FOREST RIVER COACHMAN CROSS COUNTRY 404RB ON JULY 15, 2018. UPON RECEIVING COACH IMMEDIATELY NOTICED LOUD WIND NOISE AS WELL AS HOT AIR COMING IN THROUGH THE FRONT DRIVER SIDE WINDSHIELD AREA OF COACH. TOOK MY COACH TO THREE CERTIFIED COACHMAN REPAIR FACILITIES TO FIND OUT THAT THE FRONT WINDSHIELD WAS NOT PROPERLY INSTALLED. QUOTE FROM LAZY DAYS RV CENTER UPON REMOVING OLD WINDSHIELD " CUT OUT FRONT WINDSHIELD AND FOUND WINDSHIELD NOT TOUCHING URETHANE ACROSS BOTTOM". I DROVE THIS COACH ALL OF 100 MILES TO MY HOME AND IMMEDIATELY NOTICED THIS PROBLEM. FOR SOME REASON IT MADE IT TO THE CUSTOMER IN THIS CONDITION AS WELL AS BEING DRIVEN 1300 MILES FROM INDIANA TO FLORIDA WITHOUT THE COACHMAN DRIVER NOTICING! OWNED FROM JULY 15 TO CURRENT, UNABLE TO USE AS NOT SOLD IN USABLE CONDITION. ABLE TO USE STARTING NOVEMBER 1, 2018 AFTER REPAIRS.
Corrective Action:
PURCHASE A NEW 2017 FOREST RIVER COACHMAN CROSS COUNTRY 404RB ON JULY 15, 2018. UPON RECEIVING COACH IMMEDIATELY NOTICED LOUD WIND NOISE AS WELL AS HOT AIR COMING IN THROUGH THE FRONT DRIVER SIDE WINDSHIELD AREA OF COACH. TOOK MY COACH TO THREE CERTIFIED COACHMAN REPAIR FACILITIES TO FIND OUT THAT THE FRONT WINDSHIELD WAS NOT PROPERLY INSTALLED. QUOTE FROM LAZY DAYS RV CENTER UPON REMOVING OLD WINDSHIELD " CUT OUT FRONT WINDSHIELD AND FOUND WINDSHIELD NOT TOUCHING URETHANE ACROSS BOTTOM". I DROVE THIS COACH ALL OF 100 MILES TO MY HOME AND IMMEDIATELY NOTICED THIS PROBLEM. FOR SOME REASON IT MADE IT TO THE CUSTOMER IN THIS CONDITION AS WELL AS BEING DRIVEN 1300 MILES FROM INDIANA TO FLORIDA WITHOUT THE COACHMAN DRIVER NOTICING! OWNED FROM JULY 15 TO CURRENT, UNABLE TO USE AS NOT SOLD IN USABLE CONDITION. ABLE TO USE STARTING NOVEMBER 1, 2018 AFTER REPAIRS.
Additional Notes:
PURCHASE A NEW 2017 FOREST RIVER COACHMAN CROSS COUNTRY 404RB ON JULY 15, 2018. UPON RECEIVING COACH IMMEDIATELY NOTICED LOUD WIND NOISE AS WELL AS HOT AIR COMING IN THROUGH THE FRONT DRIVER SIDE WINDSHIELD AREA OF COACH. TOOK MY COACH TO THREE CERTIFIED COACHMAN REPAIR FACILITIES TO FIND OUT THAT THE FRONT WINDSHIELD WAS NOT PROPERLY INSTALLED. QUOTE FROM LAZY DAYS RV CENTER UPON REMOVING OLD WINDSHIELD " CUT OUT FRONT WINDSHIELD AND FOUND WINDSHIELD NOT TOUCHING URETHANE ACROSS BOTTOM". I DROVE THIS COACH ALL OF 100 MILES TO MY HOME AND IMMEDIATELY NOTICED THIS PROBLEM. FOR SOME REASON IT MADE IT TO THE CUSTOMER IN THIS CONDITION AS WELL AS BEING DRIVEN 1300 MILES FROM INDIANA TO FLORIDA WITHOUT THE COACHMAN DRIVER NOTICING! OWNED FROM JULY 15 TO CURRENT, UNABLE TO USE AS NOT SOLD IN USABLE CONDITION. ABLE TO USE STARTING NOVEMBER 1, 2018 AFTER REPAIRS.
Mfg Campaign: 11044040
Recall Date: Nov 7, 2017
Forest River, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMAN. THE CONTACT STATED THAT THE VEHICLE WAS MAKING A BANGING NOSE FROM UNDERNEATH THE VEHICLE BY THE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXEL MAY BE FRACTURED HOWEVER, WERE UNABLE TO CONFIRM THE DIAGNOSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMAN. THE CONTACT STATED THAT THE VEHICLE WAS MAKING A BANGING NOSE FROM UNDERNEATH THE VEHICLE BY THE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXEL MAY BE FRACTURED HOWEVER, WERE UNABLE TO CONFIRM THE DIAGNOSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMAN. THE CONTACT STATED THAT THE VEHICLE WAS MAKING A BANGING NOSE FROM UNDERNEATH THE VEHICLE BY THE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXEL MAY BE FRACTURED HOWEVER, WERE UNABLE TO CONFIRM THE DIAGNOSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Mfg Campaign: 10924577
Recall Date: Nov 7, 2016
Forest River, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMEN CLIPPER RV 16BH. WHEN THE CONTACT BROUGHT THE VEHICLE HOME AND WAS TESTING EVERYTHING FOR THE FIRST TIME, HE DISCOVERED THAT THE PROPANE TANK WAS NOT CONNECTED TIGHTLY AND THE COACH FILLED UP WITH PROPANE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMEN CLIPPER RV 16BH. WHEN THE CONTACT BROUGHT THE VEHICLE HOME AND WAS TESTING EVERYTHING FOR THE FIRST TIME, HE DISCOVERED THAT THE PROPANE TANK WAS NOT CONNECTED TIGHTLY AND THE COACH FILLED UP WITH PROPANE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER COACHMEN CLIPPER RV 16BH. WHEN THE CONTACT BROUGHT THE VEHICLE HOME AND WAS TESTING EVERYTHING FOR THE FIRST TIME, HE DISCOVERED THAT THE PROPANE TANK WAS NOT CONNECTED TIGHTLY AND THE COACH FILLED UP WITH PROPANE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2.
Mfg Campaign: 10920196
Recall Date: Oct 31, 2016
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