Complaints & Recalls
Consumer Complaints
4 ComplaintsForest River, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front bedroom slide out has caused a structural crack.
Corrective Action:
The front bedroom slide out has caused a structural crack.
Additional Notes:
The front bedroom slide out has caused a structural crack.
Mfg Campaign: 11524250
Recall Date: May 28, 2023
Forest River, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11056855
Recall Date: Dec 27, 2017
Forest River, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FOREST RIVER BLUE RIDGE. THE CONTACT STATED THAT THE STORAGE DOORS OPENED UPWARDS INSTEAD OF DOWNWARDS, WHICH CAUSED RAIN WATER TO ENTER. THE DEALER (SMALLWOOD'S TRAILERS AND CAMPERS, 4305 US-45 JACKSON, TN 38305) ADVISED THE CONTACT TO BRING THE CAMPER IN FOR A TRADE IN. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED TO REPAIR THE CARPET AND DOORS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11056855
Recall Date: Dec 27, 2017
Forest River, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ISSUE: DOORS TO THE UNDER CABIN STORAGE WERE INSTALLED UPSIDE DOWN ALLOWING LARGE AMOUNTS OF WATER TO LEAK INTO CABIN AREA. FOREST RIVER DID HAVE KNOWLEDGE OF THE PROBLEM WITH THE UNIT AND THE ENGINEERS WERE WORKING A SOLUTION, HOWEVER THEY CONTINUE TO SELL THE UNITS. I RECEIVED MY UNIT IN JANUARY 2017.ENGINEERS HAVE NOT DEVELOPED A SOLUTION AS OF TODAY. SAFETY CONCERNS: MOLD THROUGHOUT THE CABIN AREA. OWNERS MANUAL STATES TO KEEP HUMIDITY AT 30 TO 50%. TO PREVENT MOLD. WITH THIS MODEL IT'S IMPOSSIBLE BECAUSE OF DESIGN TO MAINTAIN CORRECT HUMIDITY. FRAME SAFETY. THE UNIT HAS BONDED FLOORS. FLOORS ARE BONDED TO THE FRAME. WITH THE WARPING OF THE FLOORS, FRAME SAFETY IS A POSSIBILITIY. COULD POSSIBLY BREAK AWAY CAUSING AN ACCIDENT. THE UNIT WAS INSPECTED AND REPORTED TO FOREST RIVER THROUGH AN AUTHORIZED DEALER ABOUT THE ISSUES. FOREST RIVER SOLUTION IS TO PICK UP THE RV FROM THE REPAIR FACILITY, CONTINUE ON TRAVELING IN THE UNIT. THEY WOULD NOTIFY US OF A SOLUTION WHEN ONE BECOMES AVAILABLE. AS A CONSUMER I FEEL THIS IS AN UNREASONABLE TIME LINE TO SIMPLY WAIT ON A SOLUTION WHICH THE MANUFACTURER HAD PRIOR KNOWLEDGE OF. IT IS UNREASONABLE TO ASK ME TO CONTINUE TO TRAVEL IN A POTENTIALLY MOLD INFESTED UNIT.
Corrective Action:
ISSUE: DOORS TO THE UNDER CABIN STORAGE WERE INSTALLED UPSIDE DOWN ALLOWING LARGE AMOUNTS OF WATER TO LEAK INTO CABIN AREA. FOREST RIVER DID HAVE KNOWLEDGE OF THE PROBLEM WITH THE UNIT AND THE ENGINEERS WERE WORKING A SOLUTION, HOWEVER THEY CONTINUE TO SELL THE UNITS. I RECEIVED MY UNIT IN JANUARY 2017.ENGINEERS HAVE NOT DEVELOPED A SOLUTION AS OF TODAY. SAFETY CONCERNS: MOLD THROUGHOUT THE CABIN AREA. OWNERS MANUAL STATES TO KEEP HUMIDITY AT 30 TO 50%. TO PREVENT MOLD. WITH THIS MODEL IT'S IMPOSSIBLE BECAUSE OF DESIGN TO MAINTAIN CORRECT HUMIDITY. FRAME SAFETY. THE UNIT HAS BONDED FLOORS. FLOORS ARE BONDED TO THE FRAME. WITH THE WARPING OF THE FLOORS, FRAME SAFETY IS A POSSIBILITIY. COULD POSSIBLY BREAK AWAY CAUSING AN ACCIDENT. THE UNIT WAS INSPECTED AND REPORTED TO FOREST RIVER THROUGH AN AUTHORIZED DEALER ABOUT THE ISSUES. FOREST RIVER SOLUTION IS TO PICK UP THE RV FROM THE REPAIR FACILITY, CONTINUE ON TRAVELING IN THE UNIT. THEY WOULD NOTIFY US OF A SOLUTION WHEN ONE BECOMES AVAILABLE. AS A CONSUMER I FEEL THIS IS AN UNREASONABLE TIME LINE TO SIMPLY WAIT ON A SOLUTION WHICH THE MANUFACTURER HAD PRIOR KNOWLEDGE OF. IT IS UNREASONABLE TO ASK ME TO CONTINUE TO TRAVEL IN A POTENTIALLY MOLD INFESTED UNIT.
Additional Notes:
ISSUE: DOORS TO THE UNDER CABIN STORAGE WERE INSTALLED UPSIDE DOWN ALLOWING LARGE AMOUNTS OF WATER TO LEAK INTO CABIN AREA. FOREST RIVER DID HAVE KNOWLEDGE OF THE PROBLEM WITH THE UNIT AND THE ENGINEERS WERE WORKING A SOLUTION, HOWEVER THEY CONTINUE TO SELL THE UNITS. I RECEIVED MY UNIT IN JANUARY 2017.ENGINEERS HAVE NOT DEVELOPED A SOLUTION AS OF TODAY. SAFETY CONCERNS: MOLD THROUGHOUT THE CABIN AREA. OWNERS MANUAL STATES TO KEEP HUMIDITY AT 30 TO 50%. TO PREVENT MOLD. WITH THIS MODEL IT'S IMPOSSIBLE BECAUSE OF DESIGN TO MAINTAIN CORRECT HUMIDITY. FRAME SAFETY. THE UNIT HAS BONDED FLOORS. FLOORS ARE BONDED TO THE FRAME. WITH THE WARPING OF THE FLOORS, FRAME SAFETY IS A POSSIBILITIY. COULD POSSIBLY BREAK AWAY CAUSING AN ACCIDENT. THE UNIT WAS INSPECTED AND REPORTED TO FOREST RIVER THROUGH AN AUTHORIZED DEALER ABOUT THE ISSUES. FOREST RIVER SOLUTION IS TO PICK UP THE RV FROM THE REPAIR FACILITY, CONTINUE ON TRAVELING IN THE UNIT. THEY WOULD NOTIFY US OF A SOLUTION WHEN ONE BECOMES AVAILABLE. AS A CONSUMER I FEEL THIS IS AN UNREASONABLE TIME LINE TO SIMPLY WAIT ON A SOLUTION WHICH THE MANUFACTURER HAD PRIOR KNOWLEDGE OF. IT IS UNREASONABLE TO ASK ME TO CONTINUE TO TRAVEL IN A POTENTIALLY MOLD INFESTED UNIT.
Mfg Campaign: 10993717
Recall Date: Jun 7, 2017
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