ford fusion Problems
ford fusion 2013 Complaints
VEHICLE SPEED CONTROL
i was traveling at about 40mph and a message flashed on my gauge stating something to the effect engine lower temp. i continued to drive the car and message went away. i later found out that my car had been recalled for possible fire due to engine overheating. i assume that this message is the pre-cursor to what could be a possible fire. i took my car to the ford dealership and i am awaiting a response from ford on a possible fix. the car was only 1 week old. i have requested ford to take the car back and get into a non-affected engine type.
Reported in: HARLEYSVILLE PA || Crash: N || VIN #: 3FA6P0HRXDR
UNKNOWN OR OTHER
purchased car on nov 2 2013 returned to dealer 31 days later due to recall. have requested buy back from ford. who would put there grandchildren at risk in this car with the possibility of a fire? i feel that they have known the problem existed but failed to admit it until some cars came back. just want ford to buy car back and will look at another model.
Reported in: SUGARTREE TN || Crash: N || VIN #: 3FA6POHR2DR
POWER TRAIN
while driving on a city road with my foot on the gas at 35-40mph, the transmission erratically shifted into a lower gear on the transmission, causing the engine rpms to near instantaneously to go from 1750-2000rpms to just over 4000rpms. through the rpm increase the vehicle maintained the previous 35-40mph speed. ultimately, was forced to brake to bring the engine rpms down.
Reported in: ATLANTA GA || Crash: N || VIN #: 3FA6P0H75DR
ENGINE
while driving on a city road with my foot on the gas at 35-40mph, the transmission erratically shifted into a lower gear on the transmission, causing the engine rpms to near instantaneously to go from 1750-2000rpms to just over 4000rpms. through the rpm increase the vehicle maintained the previous 35-40mph speed. ultimately, was forced to brake to bring the engine rpms down.
Reported in: ATLANTA GA || Crash: N || VIN #: 3FA6P0H75DR
ELECTRICAL SYSTEM
when the vehicle was to be started turned the key forward to start and it didn't start, the key returned then the car started after the key returned to key in position, this has happened a few times since and seems to become more regular i now have 4,972 miles on the car and had this has taken place 8 time since i will advise the dealer when my car is in for recall notice#12c27 1/3/2013
Reported in: SEABROOK NH || Crash: N || VIN #: 3FA6P0H75DR
ELECTRICAL SYSTEM
tl* the contact owns a 2013 ford fusion. the contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. the contact also stated that the doors did not always lock using the keyless entry system. the vehicle was taken to the dealer where the failure could not be replicated. the manufacturer was unable to provide assistance without the failure occurring during diagnostics. the failure mileage was 15 and the current mileage was 3,200. updated 2/19/13 *cn
Reported in: BRISTOW VA || Crash: N || VIN #: 3FA6P0H93DR
LATCHES/LOCKS/LINKAGES
tl* the contact owns a 2013 ford fusion. the contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. the contact also stated that the doors did not always lock using the keyless entry system. the vehicle was taken to the dealer where the failure could not be replicated. the manufacturer was unable to provide assistance without the failure occurring during diagnostics. the failure mileage was 15 and the current mileage was 3,200. updated 2/19/13 *cn
Reported in: BRISTOW VA || Crash: N || VIN #: 3FA6P0H93DR
VISIBILITY/WIPER
please note, this form would not allow me to select wipers as the affected part. the only option that appeared was wheels. please correct if possible. while driving, snow that had accumulated on the roof of the car slid on the windshield. the motion of the wipers pushed the snow down and towards the center of the windshield. the snow prohibited the wipers to move in either direction causing me to not be able to see the road. the design of the wipers appears to allow excess snow to be forced in the lower middle portion of the windshield causing the wipers to not be able to reverse direction if when the control lever is toggled.
Reported in: DE PERE WI || Crash: Y || VIN #:
ELECTRICAL SYSTEM
while driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. they found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. it has been taken back six times and now the dashboard shuts down and i lose lights, signals, and other electronic features. i have lost power steering and brakes in between. they offered me an extended warranty??? it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. i just want to get out of this vehicle.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 3FA6P0H7XDR
VEHICLE SPEED CONTROL
while driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. they found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. it has been taken back six times and now the dashboard shuts down and i lose lights, signals, and other electronic features. i have lost power steering and brakes in between. they offered me an extended warranty??? it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. i just want to get out of this vehicle.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 3FA6P0H7XDR
ENGINE
while driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. they found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. it has been taken back six times and now the dashboard shuts down and i lose lights, signals, and other electronic features. i have lost power steering and brakes in between. they offered me an extended warranty??? it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. i just want to get out of this vehicle.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 3FA6P0H7XDR
SEATS
seat headrests sit too far forward causing back and neck pain. cannot adjust to a comfortable driving position.
Reported in: DEARBORN MO || Crash: N || VIN #: 3FA6P0H70DR
FUEL/PROPULSION SYSTEM
the ford fusion fuel tank in my 2.0 ecoboost engine does not fill all the way. it is documented as a 16.5 gallon tank, however even running to empty i am only able to fill 12-13 gallons. to me, it is unacceptable to have a 3-4 gallon "reserve". i am not sure if it's the tank itself, or if it's faulty hardware causing vapor to be trapped and the system thinking it's full when it is in fact not. this may not be a safety issue, but is an issue if you are thinking you have more gas than you actually do.
Reported in: JOHNSTON RI || Crash: N || VIN #: 3FA6P0K96DR
FUEL/PROPULSION SYSTEM
i've been having an issue with my gas tank since i've owned the car since oct 2012. when i fill up, the car sometimes fills all the way on the gauge, sometimes it doesn't. if it does it drops from full to half a quarter by 10-20 miles. also, ive never been able to fill up to around 16 gallons. the car is supposed to have a 16.5 gallon fuel tank. i run the car to approx 12 miles left, till the warning light comes on and i can only get roughly 12 gallons in the tank. either the tank that was installed is wrong or the computer gauge is off. i'm only able to drive about 315 on a "full" tank. that is not right for a car that's supposed to be a 27-37mpg car. which i only get about 24-26mpg since i've owned the car. i do a mix of highway and city driving, mostly highway averaging 45mph driving. i've told brien ford in everett of this issue but they wont look at it since it hasn't been recognized by ford. there's a really big response to this issue on many forums. i follow the most popular for fusions at http://www.fordfusionforum.com/topic/8957-2013-fusion-fuel-tank-filling-issues/. the dealer told me i would have to pay to have them research it when is a horrible thing to do, when i know there's an issue. when i'm only able to get about 12 gallons in the tank. the fusion hybrid se has a 13.5 gallon tank, i think the tanks got installed incorrectly, and me along with many others got the hybrid tank instead of the normal 16.5 gallon tank.
Reported in: EVERETT WA || Crash: N || VIN #: 3FA6P0HR8DR
EXTERIOR LIGHTING
the front body panels around the headlights are loose and you can hear some kind of a rattle around the back passenger side door when you get over 55 mph.
Reported in: WILLIAMSPORT IN || Crash: N || VIN #:
STRUCTURE:BODY
the front body panels around the headlights are loose and you can hear some kind of a rattle around the back passenger side door when you get over 55 mph.
Reported in: WILLIAMSPORT IN || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
my 2013 fusion s should have a 16.5 gal tank, but when i got the low fuel level light on today, i can only put 12.5 gal into the tank before the first kick-off. the tank can not by fully filled!
Reported in: COLUMBUS OH || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
when filling fuel tank, the pump "kicked off" prior to a full tank as displayed by digital fuel gauge (just under full). i drove 25 miles and fuel gauge then showed between full and 3/4 tank. there seems to be an inaccuracy with the calibration of the gauge and/or amount of fuel that can be put into tank, with respect to tank capacity, before pump "kick off".
Reported in: NEW EGYPT NJ || Crash: N || VIN #: 3FA6P0H77DR
FUEL/PROPULSION SYSTEM
i have a 2013 titanium and according to the manual it has a 16.5 gal tank. the distance to empty display stated 3 miles to empty so i refueled. i was only able to get in 12.779 gal into the tank when it clicked off. after refueling, the fuel gauge is always below the full line. several individuals have posted the same problem and have had their fuel tanks replaced of which corrected this issue.
Reported in: MONCLOVA OH || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford fusion. the contact stated that the fuel gauge failed and would provide erroneous fuel level readings. the contact stated that when the fuel tank was full, the fuel level gauge would only register fourteen of the sixteen gallons of fuel that was added to the vehicle. when the fuel tank was filled to maximum capacity, the fuel gauge would only register the tank as being half full. the vehicle was taken to the dealer and the contact was told that they could not diagnose a failure. the failure mileage was 10 and the current mileage was 1,000.
Reported in: ANDERSON SC || Crash: N || VIN #: 3FA6P0H7XDR
FUEL SYSTEM, GASOLINE
like many other 2013 fusion owners, i also have an issue when refueling. the best example thus far was purposely running down to three miles to empty before refueling. i was able to pump only 12.861 gallons into the 16.5 gallon tank - this included three top-off clicks of the pump. i had the car at the dealership to check this issue out. the service adviser told me he contacted ford engineering regarding the concern. ford replied that they knew there was an issue and were working on a solution at that time. i have read that others were told by dealerships that the tank does fill, but that ford set the fuel gauge to allow for a reserve after zero miles to empty. if this is true, there is a 22% reserve allowance in my case noted above. i consider this a safety issue as the consumer must know, with reasonable accuracy, the fuel level of their vehicle so they do not run out of fuel on busy or remote roads ford needs to respond to dealers/customers to explain the issue, and what is going to be done to resolve it.
Reported in: BEVERLY HILLS MI || Crash: N || VIN #: 3FA6P0H90DR
ENGINE
ok, i traded in my 2009 fusion 6 cyl for the 2013 1.8 ecco boost. obviously when i test drove it i drove under normal conditions. at any rate, when you need to pass and step on the gas pedal the car hesitates and seems to have no power at all. the gas miliage is around 22 mile per gallon highway. no where near what was advertised. i was told this engine was comperable to my v6. no way! has anyone else reported this issue? in addition the sync system keeps freezing up on phone calls.
Reported in: BRANDON FL || Crash: N || VIN #: 3FA6P0HR4DR
AIR BAGS
passenger airbag light (indicating off) constantly is on when my wife 125 lbs is riding in the seat. there seems to be a problem with the sensors because if the light is off any movement by her will cause the light to go on. has been back to dealer and they were unable to find any service codes indicating a problem. our suggestion to them was to forgo the codes and put a person in the seat and take a ride. we will be going back to the dealer very soon and they can keep the car until the problem is identified.
Reported in: TILGHMAN MD || Crash: N || VIN #: 3FA6POK96DR
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
it's a complaint i have with the ford sync system. i have this issue pretty much since the first week i had my car. however, things just get worst today. normally, the navigation delays about couple minutes before working; however, this time my ford navigation system just doesn't work for more than 40 mins....well, a 798 navigation performance even worse than a cheap garmin navi.... and i am not in city, i am at an i-696 exit near by farmington hill...and things get even worse is sync system also crashed for more than 5 mins until everything is back online... ford please fix this as soon as possible. the google map on iphone even navigate better then your 798 navigation. and thank you for your stupid navigation system, i have to spend 40 mins waiting while i am hungry during the dinner time.....
Reported in: ANN ARBOR MI || Crash: N || VIN #:
VEHICLE SPEED CONTROL
the moon roof window opened with out any button being pressed. storm rain was starting. there was a lot of auto traffic. i was driving , my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: a. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started , and steering wheel shuttered. the later two actions are not terribly clear to me b my wife started to shout for me to watchout. c i started to press on brakes. thus avoiding a collision between my car and car to be moving across my path i was told that the car does not stop in any type of collision mode. it just slows down. i did not know whether this avoidance mode was present (at the slow speed i was going in. i did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated. . i am very concerned that this may happen again. with serious consequences occurring.
Reported in: SILVER SPRING MD || Crash: N || VIN #: 3FA6P0H99DR
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
the moon roof window opened with out any button being pressed. storm rain was starting. there was a lot of auto traffic. i was driving , my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: a. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started , and steering wheel shuttered. the later two actions are not terribly clear to me b my wife started to shout for me to watchout. c i started to press on brakes. thus avoiding a collision between my car and car to be moving across my path i was told that the car does not stop in any type of collision mode. it just slows down. i did not know whether this avoidance mode was present (at the slow speed i was going in. i did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated. . i am very concerned that this may happen again. with serious consequences occurring.
Reported in: SILVER SPRING MD || Crash: N || VIN #: 3FA6P0H99DR
SERVICE BRAKES
the moon roof window opened with out any button being pressed. storm rain was starting. there was a lot of auto traffic. i was driving , my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: a. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started , and steering wheel shuttered. the later two actions are not terribly clear to me b my wife started to shout for me to watchout. c i started to press on brakes. thus avoiding a collision between my car and car to be moving across my path i was told that the car does not stop in any type of collision mode. it just slows down. i did not know whether this avoidance mode was present (at the slow speed i was going in. i did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated. . i am very concerned that this may happen again. with serious consequences occurring.
Reported in: SILVER SPRING MD || Crash: N || VIN #: 3FA6P0H99DR
STEERING
the moon roof window opened with out any button being pressed. storm rain was starting. there was a lot of auto traffic. i was driving , my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: a. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started , and steering wheel shuttered. the later two actions are not terribly clear to me b my wife started to shout for me to watchout. c i started to press on brakes. thus avoiding a collision between my car and car to be moving across my path i was told that the car does not stop in any type of collision mode. it just slows down. i did not know whether this avoidance mode was present (at the slow speed i was going in. i did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated. . i am very concerned that this may happen again. with serious consequences occurring.
Reported in: SILVER SPRING MD || Crash: N || VIN #: 3FA6P0H99DR
STRUCTURE:BODY
we really like our 2013 ford fusion - except for one major snafu - visibility when making a turn. the attached photo, made from the position of the driver's eyes, shows the problem. one must move their head forward and backward to view beyond the large blocked-out area behind the pillar to make sure there are no people or obstructions to the driver's intended path. in the attached photo over 50% of the crosswalk is not visible. there is also a problem when pulling up to a intersection to make a left turn, and looking to the right for oncoming traffic. a large portion of the roadway view is blocked. very annoying and potentially dangerous. too late now for modification but changes should be made for future models. a big and dangerous penalty to pay the for styling. the photo is at: http://www.reesphotos.com/temp/130617pib030-800.jpg.
Reported in: BLACKLICK OH || Crash: N || VIN #: 3FA6P0G75DR
VEHICLE SPEED CONTROL
on two occasions the vehicle spontaneously accelerated while backing out and pulling into the garage. this happened with 2 different drivers and conditions were similar with very low speeds and we were able to stop the vehicle both times by applying the brakes.
Reported in: CIRCLEVILLE OH || Crash: N || VIN #: 3FA6P073DR1
FUEL/PROPULSION SYSTEM
on two occasions the vehicle spontaneously accelerated while backing out and pulling into the garage. this happened with 2 different drivers and conditions were similar with very low speeds and we were able to stop the vehicle both times by applying the brakes.
Reported in: CIRCLEVILLE OH || Crash: N || VIN #: 3FA6P073DR1
ENGINE
on two occasions the vehicle spontaneously accelerated while backing out and pulling into the garage. this happened with 2 different drivers and conditions were similar with very low speeds and we were able to stop the vehicle both times by applying the brakes.
Reported in: CIRCLEVILLE OH || Crash: N || VIN #: 3FA6P073DR1
ELECTRICAL SYSTEM
front driver side and passenger side windows will not work with one touch button. turns out after three months of back and forth to the dealer, the molding on the driver side window was faulty allowing water to get in and short out electrical system.
Reported in: TAMPA FL || Crash: N || VIN #:
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
front driver side and passenger side windows will not work with one touch button. turns out after three months of back and forth to the dealer, the molding on the driver side window was faulty allowing water to get in and short out electrical system.
Reported in: TAMPA FL || Crash: N || VIN #:
STEERING
a popping can be felt and heard from both driver and passenger sides while turning the wheel.
Reported in: TAMPA FL || Crash: N || VIN #:
STEERING
i turned on my car and it gave me these warnings: "power steering assist faulty" "hill assist system faulty" "service advancetrack" the power steering did not work, so i wasn't able to drive the car.
Reported in: MINNEAPOLIS MN || Crash: N || VIN #:
ELECTRONIC STABILITY CONTROL
since i took delivery of my vehicle, i have occasionally received warnings regarding a failure of the traction control and hill assist systems while starting the vehicle. this was reported to the dealership a couple of times, with "no issues found" reported by the dealership service department. after paying close attention to my starting procedures, i have been able to repeat the warnings while performing the following specific starting procedure... 1) remotely start the vehicle (factory installed remote starter), 2) insert the key and turn to the first position, 3) keep key in this position for 1-2 seconds, 4) turn the key to the run position. these steps will cause the warnings every time. by turning the car off and restarting, the warnings are gone, and there are no history of the warnings in the vehicle computer. i have shown this starting procedure to the dealership service department and have complained directly to ford with no reply. i continue to drive my vehicle unsure if there is a valid issue or not.
Reported in: BEVERLY HILLS MI || Crash: N || VIN #: 3FA6P0H90DR
ELECTRICAL SYSTEM
since i took delivery of my vehicle, i have occasionally received warnings regarding a failure of the traction control and hill assist systems while starting the vehicle. this was reported to the dealership a couple of times, with "no issues found" reported by the dealership service department. after paying close attention to my starting procedures, i have been able to repeat the warnings while performing the following specific starting procedure... 1) remotely start the vehicle (factory installed remote starter), 2) insert the key and turn to the first position, 3) keep key in this position for 1-2 seconds, 4) turn the key to the run position. these steps will cause the warnings every time. by turning the car off and restarting, the warnings are gone, and there are no history of the warnings in the vehicle computer. i have shown this starting procedure to the dealership service department and have complained directly to ford with no reply. i continue to drive my vehicle unsure if there is a valid issue or not.
Reported in: BEVERLY HILLS MI || Crash: N || VIN #: 3FA6P0H90DR
FUEL SYSTEM, GASOLINE
i cant fill tank all the way or the fuel gauge reading is bad.
Reported in: HOUSTON TX || Crash: N || VIN #: 3FA6P0H78DR
STEERING
while driving, i noted that the power assist was variable. in the middle of a turn, the steering suddenly became difficult. and then returned to normal. at other times during turning, the power steering would become extremely easy, and then return to normal. this is an intermittent occurrence and has persisted to date. (mileage is now about 3000 miles) this stiffening up and releasing could result in a dangerous situation while driving. a test drive (3-5 miles) by a service rep did not produce this occurrence.
Reported in: POUND RIDGE NY || Crash: N || VIN #: 3FA6P0D93DR
TIRES
tl* the contact owns a 2013 ford fusion equipped with michelin 96hm plus tires, size: sp235/50/r17 tires. the contact stated that while traveling 20 mph, the rear passenger's side tire blew. the contact stated there was no damage to the tire at the time of the failure. the contact had not spoken to the manufacturer. the failure mileage of both the tire and the vehicle was 1,800. the vin and dot number was not available.
Reported in: JOHNSONVILLE NY || Crash: N || VIN #:
ENGINE
this incident occurred at the beginning of summer.the engine idle does not advance when the airconditioner is placed in service. while stopped in the driveway or at stop signs or red lightes. engine idles very rough....you can feel it in the steering wheel and the gearshift and the floor pan. have complained to ford and the local ford dealership and have been told this is normal,or there is no code to tell the smart techies what to look for.a 25000 dollar car that idles like a model t.i am very disappointed in ford for not at least trying to correct this problem.turn the air off...engine vibration goes away.i just wondered if anyone else out there in ford land has this problem.last visit to ford dealership was 7-25-13. no joy.
Reported in: MUSCLE SHOALS AL || Crash: N || VIN #: 3FA6POHR9DR
ELECTRICAL SYSTEM
this is the third time the 12 volt battery has died while the car has been sitting for 24 hours or more. the fusion energi titanium was in the shop for 10 days and the dealer finally replaced the battery after running extensive tests. each time this happens, the car is totally disabled and has to be jumped. this issue tends to happen when it is very hot outside or the car is sitting in the sun. the high voltage battery fans will run when the car is stopped in traffic and when you power off the car.
Reported in: WALDORF MD || Crash: N || VIN #: 3FA6P0SU8DR
VISIBILITY/WIPER
it began raining hard and the wipers were on high speed, but when they moved outward i could not see because water was blinding me, had to slow down to about 40mph just to avoid running off road or into a car. could not see out windshield at all. i have never had wipers like these, and i don't feel safe in my car in rain. going to see if ford can change intermittent wipers out to what most cars have. if not then we may have to get rid of this car. driving blind is what it's like driving in heavy rain.
Reported in: PONTOTOC MS || Crash: N || VIN #: 3FA6P0HR3DR
VEHICLE SPEED CONTROL
while cruising at about 45mph the car suddenly decelerated, the orange wrench light came on, and the car would not accelerate. while idling, the engine was shaking abnormally. this is the third time this has occurred, once at 40mph cruising, and once at about 65mph accelerating. all three incidents have happened about 200 miles apart. all three times i was (barely) able to pull over and restart the vehicle. each time the car took longer than usual to turn over. previous to this, there were several incidents when downshifting from overdrive into a passing gear. when the car shifted down, the transmission would thump and shift abnormally hard. the orange wrench light would then come on. i could still accelerate but i would have the same "hard" shift every time i accelerated fast enough to for the automatic transmission to switch into a passing gear. when slowing down to a stop, the car would surge forward each time it down shifted. after a restart the problem was temporarily remedied, until i tried to accelerate while in overdrive again.
Reported in: HAMBURG NY || Crash: N || VIN #: 3FAHP0HG8AR
ENGINE
while cruising at about 45mph the car suddenly decelerated, the orange wrench light came on, and the car would not accelerate. while idling, the engine was shaking abnormally. this is the third time this has occurred, once at 40mph cruising, and once at about 65mph accelerating. all three incidents have happened about 200 miles apart. all three times i was (barely) able to pull over and restart the vehicle. each time the car took longer than usual to turn over. previous to this, there were several incidents when downshifting from overdrive into a passing gear. when the car shifted down, the transmission would thump and shift abnormally hard. the orange wrench light would then come on. i could still accelerate but i would have the same "hard" shift every time i accelerated fast enough to for the automatic transmission to switch into a passing gear. when slowing down to a stop, the car would surge forward each time it down shifted. after a restart the problem was temporarily remedied, until i tried to accelerate while in overdrive again.
Reported in: HAMBURG NY || Crash: N || VIN #: 3FAHP0HG8AR
SUSPENSION
making a right turn into a street. ball joint snapped loose causing car to bottom out. towed car to dealer and they want to make an excuse saying this is an accident and warranty will not cover. no accident. just faulty parts. it's a shame. provided pictures to prove not accident..
Reported in: LOTS ANGELS CA || Crash: Y || VIN #:
STRUCTURE:BODY
tl* the contact owns a 2013 ford fusion. the contact stated that the metallic trim in the interior caused an extreme glare, making it difficult to see the road even when wearing sunglasses. the contact also mentioned that he sustained injuries to the eyes after being subjected to the bright reflection. the vehicle was not diagnosed or repaired. the manufacturer was contacted about the failure. the failure mileage was 14,578.
Reported in: AURORA CO || Crash: N || VIN #: 3FA6P0G72DR
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford fusion. the contact stated that in july of 2103, she received notification of nhtsa campaign number: 13v227000 (fuel system, gasoline ). the contact took the vehicle to the dealer for repair but they stated that they did not have the parts available. the vehicle was not repaired. the manufacturer was notified of the failure. the contact also stated that she was not satisfied with the amount of time it took to have the parts available. the contact had not experienced a failure.
Reported in: SAN DIEGO CA || Crash: N || VIN #: 3FA6P0G72DR
FUEL/PROPULSION SYSTEM
1. lane keeping departure system presents a danger to cyclists & pedestrians. now that i am aware, i turn the system off; however, the steering wheel puts up a good fight when i tried to provide the cyclists room--an unnecessary issue that could of caused serious bodily harm or death. 2. the vehicle does not get the mpg as promised on the sticker: a great deal of unnecessary money was lost. 3. the electrical a/c unit no longer generates cold air, but the fan still runs.
Reported in: WASHINGTON DC || Crash: N || VIN #: 3FA6P0SU7DR
EQUIPMENT ADAPTIVE
1. lane keeping departure system presents a danger to cyclists & pedestrians. now that i am aware, i turn the system off; however, the steering wheel puts up a good fight when i tried to provide the cyclists room--an unnecessary issue that could of caused serious bodily harm or death. 2. the vehicle does not get the mpg as promised on the sticker: a great deal of unnecessary money was lost. 3. the electrical a/c unit no longer generates cold air, but the fan still runs.
Reported in: WASHINGTON DC || Crash: N || VIN #: 3FA6P0SU7DR
UNKNOWN OR OTHER
1. lane keeping departure system presents a danger to cyclists & pedestrians. now that i am aware, i turn the system off; however, the steering wheel puts up a good fight when i tried to provide the cyclists room--an unnecessary issue that could of caused serious bodily harm or death. 2. the vehicle does not get the mpg as promised on the sticker: a great deal of unnecessary money was lost. 3. the electrical a/c unit no longer generates cold air, but the fan still runs.
Reported in: WASHINGTON DC || Crash: N || VIN #: 3FA6P0SU7DR
UNKNOWN OR OTHER
after buying car i was driving off dealership lot,and braking for rumble strips i heard a popping noise from right rear of car.i had it back 7 times and it still not repaired. i'm quite concerned,and think it is a safety problem.the dealer ship and ford tell me that they are working on it.yet here it is 10 months ,and it still is not fixed.
Reported in: EASTON PA || Crash: N || VIN #: 3FA6P0HRXDR
STEERING
when i was driving my car, i came to a red light and a yellow warning message popped up on the screen, "power steering assist fault." it's a brand new car with 2,800 miles, seriously? it also happened again two weeks later when i was driving. i hadn't noticed any steering problems with my car. i took my car to the ford dealer right away where i got it from. as always they said i would need to bring my car in for the day, and that "they would look into it." when the service worker looked up the problem i was experiencing on their program, nothing was reported like mine so they couldn't really do much. i had to research the problem myself online because they always tend to think you're making these problems up. that's when i stumbled upon a couple different forums of people who have had the exact same problem. one person did say they're whole power steering rack had to be replaced. i brought that information to the ford dealership and i'm waiting for a response of what and if they're going to do next.
Reported in: STRATFORD NJ || Crash: N || VIN #:
VEHICLE SPEED CONTROL
on august 02, 2013, my 2010 ford fusion 3.0 while driving on dc metro area 495 highway i noticed that even i have pressing the gas pedal the vehicle started to stalled almost having a mayor accident. i turned off trying to figure out what happens and decided to turned on again and working like nothing happens for at lease two weeks when happens again. i check with the ford to see if there are having a recalls on that and i was told that they are not receive to many complains on that to create a mayor recalls on that but lookin online i saw alot of complains. that make me believe that ford motors company knows about the problems and because of the cost of repair and parts and the amounts of vehicle involve on the problems they do not wanted to fixed.
Reported in: LANDOVER MD || Crash: N || VIN #:
ELECTRONIC STABILITY CONTROL
on august 02, 2013, my 2010 ford fusion 3.0 while driving on dc metro area 495 highway i noticed that even i have pressing the gas pedal the vehicle started to stalled almost having a mayor accident. i turned off trying to figure out what happens and decided to turned on again and working like nothing happens for at lease two weeks when happens again. i check with the ford to see if there are having a recalls on that and i was told that they are not receive to many complains on that to create a mayor recalls on that but lookin online i saw alot of complains. that make me believe that ford motors company knows about the problems and because of the cost of repair and parts and the amounts of vehicle involve on the problems they do not wanted to fixed.
Reported in: LANDOVER MD || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford fusion. the contact stated that he received a recall notice nhtsa campaign number: 13v227000 (fuel system, gasoline) and stated that the parts were not available. there are no failures at this time.
Reported in: WARETOWN NJ || Crash: N || VIN #: 3FA6P0H78DR
ENGINE
i was driving to an appointment, and ran late because of the failure. i stopped at a stoplight, and tried to take off, but then the car went into "limp home" mode. i hobbled the car across the intersection, and then began to use my obd ii code reader that i purchased for a different vehicle, and read the code. it was p2011, and cleared it the car ran fine for a while, but the problem was still there. i went to the ford dealership the next day, purchased the new "updated" throttle body. i got it over to my uncle's shop, were i replaced the old throttle body with the new one. i have been driving with the new throttle body, and have not had any problems since.
Reported in: BARLTESVILLE OK || Crash: N || VIN #: 3FAHP0HA1AR
POWER TRAIN
i was driving to an appointment, and ran late because of the failure. i stopped at a stoplight, and tried to take off, but then the car went into "limp home" mode. i hobbled the car across the intersection, and then began to use my obd ii code reader that i purchased for a different vehicle, and read the code. it was p2011, and cleared it the car ran fine for a while, but the problem was still there. i went to the ford dealership the next day, purchased the new "updated" throttle body. i got it over to my uncle's shop, were i replaced the old throttle body with the new one. i have been driving with the new throttle body, and have not had any problems since.
Reported in: BARLTESVILLE OK || Crash: N || VIN #: 3FAHP0HA1AR
ENGINE
tl* the contact owns a 2013 ford fusion. the contact stated that while driving at various speeds, the vehicle stalled unexpectedly. the failure was sporadically recurring. the vehicle was taken to a dealer where the mechanic was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 9,700. the current mileage was 12,999.
Reported in: GRAND PRAIRIE TX || Crash: N || VIN #: 3FA6P0HRXDR
ENGINE
i was driving my 2013 1.6 liter ford fusion on 10/23/2013 and the engine overheated. my vehicle had to be towed to the dealership. i looked up my vin number on ford because after this all happened i heard about fusions being recalled for this same problem. according to ford my vin number my was not under the recalled ford fusions that had the overheating problem. the dealership said that the coolant had leaked into the engine and had caused it to overheat. this sounds exactly like the recall to me. i had no idea about the recall until after this happen to me so i didn't get out of my car. my car could of had an engine fire like some of the recalled ones have had. i am very upset with ford. i believe that they still have a problem and more fusions need to be recalled. it is sad that ford is selling these cars to people and they could still be unsafe.
Reported in: KEARNEY MO || Crash: N || VIN #:
VISIBILITY/WIPER
i was driving on the highway and it started to rain heavily. the wipers at high speed were not clearing the rain effectively and it was hard to see anything on the road. i almost had an accident with a car merging from a ramp on the highway and i couldn't tell that there was one car coming in since i couldn't see a thing. i have had a 1999 century buick before this and never had such a problem. and it has seen way heavier rains than this one. i went to the dealer and was told that there was nothing wrong with the wipers. this car has a very ineffective wiper system that does not clear the rain and infact is hazardous in pouring rain.
Reported in: BELLEVUE WA || Crash: N || VIN #: 3FA6P0H71DR
ENGINE AND ENGINE COOLING
i was driving the car and it stopped running. my husband and i were returning from an appointment at the heart doctor and he had to push the car off to the side of the road. it was towed to the dealer where they kept it for two days. three days after i got it back it did the same thing when i was by myself. took back to the dealer where they kept it for four days and said it was fixed. i had it back for another two days and it happened again. the dealer has it now and i have no faith that it will be fixed right. this is a very dangerous situation and i do not feel safe at all driving my new car.
Reported in: WESTLAND MI || Crash: N || VIN #: 3FA6P0K9XDR
WHEELS
vehicle driver was driving on a public road approximately 35 miles per hour when a thud was heard and the right front of the vehicle went down similar to having a flat tire. the driver stopped the vehicle as the steering and braking was adversely affected. after getting out of the vehicle and seeing what happened the driver saw that the right front wheel was out of its normal configuration with the wheel at approximately a 45 degree angle with the top of the wheel pointing inward toward the engine and the bottom of the wheel point outward toward the right. after a tow vehicle was called and picking up the vehicle, it was discovered that the right front aluminum lower control arm broke straight across where the lower ball joint was pressed into the control arm. this caused release of the lower axis connection of the wheel spindle and broke the right front driveshaft , tie rod, and bent the strut. this is a catastrophic failure of the lower control arm with potential to cause serious injury to the driver and any other vehicles or pedestrians. ford is trying to disclaim and play down this failure saying that is not the fault of their defective lower control arm. i feel all vehicles of this kind have the potential to fail in the same way and should be immediately inspected for signs of cracking on the lower control arm.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 3FA6P0HR3DR
SUSPENSION
vehicle driver was driving on a public road approximately 35 miles per hour when a thud was heard and the right front of the vehicle went down similar to having a flat tire. the driver stopped the vehicle as the steering and braking was adversely affected. after getting out of the vehicle and seeing what happened the driver saw that the right front wheel was out of its normal configuration with the wheel at approximately a 45 degree angle with the top of the wheel pointing inward toward the engine and the bottom of the wheel point outward toward the right. after a tow vehicle was called and picking up the vehicle, it was discovered that the right front aluminum lower control arm broke straight across where the lower ball joint was pressed into the control arm. this caused release of the lower axis connection of the wheel spindle and broke the right front driveshaft , tie rod, and bent the strut. this is a catastrophic failure of the lower control arm with potential to cause serious injury to the driver and any other vehicles or pedestrians. ford is trying to disclaim and play down this failure saying that is not the fault of their defective lower control arm. i feel all vehicles of this kind have the potential to fail in the same way and should be immediately inspected for signs of cracking on the lower control arm.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 3FA6P0HR3DR
STEERING
vehicle driver was driving on a public road approximately 35 miles per hour when a thud was heard and the right front of the vehicle went down similar to having a flat tire. the driver stopped the vehicle as the steering and braking was adversely affected. after getting out of the vehicle and seeing what happened the driver saw that the right front wheel was out of its normal configuration with the wheel at approximately a 45 degree angle with the top of the wheel pointing inward toward the engine and the bottom of the wheel point outward toward the right. after a tow vehicle was called and picking up the vehicle, it was discovered that the right front aluminum lower control arm broke straight across where the lower ball joint was pressed into the control arm. this caused release of the lower axis connection of the wheel spindle and broke the right front driveshaft , tie rod, and bent the strut. this is a catastrophic failure of the lower control arm with potential to cause serious injury to the driver and any other vehicles or pedestrians. ford is trying to disclaim and play down this failure saying that is not the fault of their defective lower control arm. i feel all vehicles of this kind have the potential to fail in the same way and should be immediately inspected for signs of cracking on the lower control arm.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 3FA6P0HR3DR
TIRES
in the past three months since purchasing a 2013 ford fusion with 235/40 19 continental tires (contiprocontact) i have had 3 sidewall blowouts while traveling at less that 20 mph on paved roadways. this tire choice for this car might not be suitable since it has a relatively small (40) aspect ratio.
Reported in: FORT WASHINGTON PA || Crash: N || VIN #: 3FA6P0D98DR
UNKNOWN OR OTHER
i drive a 2013 ford fusion, which i purchased new from an authorized ford dealership. by 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the a/c when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. these problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. ford motor company hasn't been able to fix the car after numerous attempts. i am currently in arbitration.
Reported in: HENDERSONVILLE NC || Crash: N || VIN #: 3FA60PH9XDR
POWER TRAIN
i drive a 2013 ford fusion, which i purchased new from an authorized ford dealership. by 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the a/c when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. these problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. ford motor company hasn't been able to fix the car after numerous attempts. i am currently in arbitration.
Reported in: HENDERSONVILLE NC || Crash: N || VIN #: 3FA60PH9XDR
ELECTRICAL SYSTEM
i drive a 2013 ford fusion, which i purchased new from an authorized ford dealership. by 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the a/c when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. these problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. ford motor company hasn't been able to fix the car after numerous attempts. i am currently in arbitration.
Reported in: HENDERSONVILLE NC || Crash: N || VIN #: 3FA60PH9XDR
VEHICLE SPEED CONTROL
tl* the contact owns a 2013 ford fusion. the contact stated that while coming to a stop, the engine rpms increased excessively as the vehicle suddenly accelerated without warning. the vehicle was not taken to a dealer for a diagnostic. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 9,000.
Reported in: OBERLIN OH || Crash: N || VIN #: 3FA6P0HR2DR
POWER TRAIN
traveling home at 35mph, vehicle lurched and lost power - was able to drive 15 mph max speed the 3 miles home, but vehicle barely accelerated after slowing or stopping. power train light and airbag light came on. as vehicle driven into garage, dashboard lighting went off suddenly, but vehicle accelerated with effort into garage. four hours later at 10pm, started vehicle, no warning lights came on dash. morning of december 10, called dealership. they advised if the light did not come on this morning, then they would not be able to diagnose problem. vehicle drove normally to work with no warning lights. dealership said there was low voltage on the accelerator causing problem and they ordered parts and "fixed" it on december 18th, but on december 24th, i was on interstate at 55 mph, vehicle on cruise control. speed limit increased to 60mph, began adjusting cruise control speed via thumb button on steering wheel column. after three thumb "clicks" to 58mph, vehicle lurched and lost power and began immediately decelerating. power train light and airbag light came on. pulled to right berm and shut off engine. over the next 37 minutes, attempted to start vehicle every 5-6 minutes. on six different attempts, the vehicle revved as accelerator applied but the engine never "caught" or turned over, it would die as soon as the accelerator pedal released. on 7th attempt, the vehicle turned over, and i was able to proceed to the next exit. since the car seemed to be running normally, i risked it and tried to get the vehicle home, knowing that a tow at 8pm on christmas eve would be expensive and timely. the power train light and airbag light remained on for the 8 mile trip home. the next day, vehicle operated "normally" with no power train light or airbag light. second occurrence.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
ELECTRICAL SYSTEM
traveling home at 35mph, vehicle lurched and lost power - was able to drive 15 mph max speed the 3 miles home, but vehicle barely accelerated after slowing or stopping. power train light and airbag light came on. as vehicle driven into garage, dashboard lighting went off suddenly, but vehicle accelerated with effort into garage. four hours later at 10pm, started vehicle, no warning lights came on dash. morning of december 10, called dealership. they advised if the light did not come on this morning, then they would not be able to diagnose problem. vehicle drove normally to work with no warning lights. dealership said there was low voltage on the accelerator causing problem and they ordered parts and "fixed" it on december 18th, but on december 24th, i was on interstate at 55 mph, vehicle on cruise control. speed limit increased to 60mph, began adjusting cruise control speed via thumb button on steering wheel column. after three thumb "clicks" to 58mph, vehicle lurched and lost power and began immediately decelerating. power train light and airbag light came on. pulled to right berm and shut off engine. over the next 37 minutes, attempted to start vehicle every 5-6 minutes. on six different attempts, the vehicle revved as accelerator applied but the engine never "caught" or turned over, it would die as soon as the accelerator pedal released. on 7th attempt, the vehicle turned over, and i was able to proceed to the next exit. since the car seemed to be running normally, i risked it and tried to get the vehicle home, knowing that a tow at 8pm on christmas eve would be expensive and timely. the power train light and airbag light remained on for the 8 mile trip home. the next day, vehicle operated "normally" with no power train light or airbag light. second occurrence.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
POWER TRAIN
on roundabout, vehicle lurched and immediately lost acceleration. power train light and air bag light illuminated. vehicle stopped, blocking entire roundabout and stopping traffic. vehicle pushed by do-gooders to berm. third occurrence with this vehicle, dealership repair attempts have not corrected.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
AIR BAGS
on roundabout, vehicle lurched and immediately lost acceleration. power train light and air bag light illuminated. vehicle stopped, blocking entire roundabout and stopping traffic. vehicle pushed by do-gooders to berm. third occurrence with this vehicle, dealership repair attempts have not corrected.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
while reaching over to my right to push a preselected radio selection button, i swerved to the right. no damage. but the placement of the radio tuner to the right of the console may cause other drivers to reach over and swerve.
Reported in: SS MD || Crash: N || VIN #:
STRUCTURE
while reaching over to my right to push a preselected radio selection button, i swerved to the right. no damage. but the placement of the radio tuner to the right of the console may cause other drivers to reach over and swerve.
Reported in: SS MD || Crash: N || VIN #:
ELECTRICAL SYSTEM
on multiple, random occasions, the left and right turn signals have malfunctioned, i.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. the function is not being confused with the 3 flash lane change feature ? this feature works 100% of the time. premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. when the signal is actuated, it flashes for 10 ? 30 seconds while sitting at a stop light (wheels are positioned straight ahead). when the traffic light changes and i just begin to turn the wheel, the signal shuts off. the immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, i cannot get the turn signal to function for more than one flash at a time. both described issues have occurred since the vehicle was about 3 months old. this issue will be reported for the first time when the vehicle goes in for its next service.
Reported in: BEVERLY HILLS MI || Crash: N || VIN #: 3FA6P0H90DR
EXTERIOR LIGHTING
on multiple, random occasions, the left and right turn signals have malfunctioned, i.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. the function is not being confused with the 3 flash lane change feature ? this feature works 100% of the time. premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. when the signal is actuated, it flashes for 10 ? 30 seconds while sitting at a stop light (wheels are positioned straight ahead). when the traffic light changes and i just begin to turn the wheel, the signal shuts off. the immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, i cannot get the turn signal to function for more than one flash at a time. both described issues have occurred since the vehicle was about 3 months old. this issue will be reported for the first time when the vehicle goes in for its next service.
Reported in: BEVERLY HILLS MI || Crash: N || VIN #: 3FA6P0H90DR
STEERING
tl* the contact owns a 2013 ford fusion. the contact stated that the while driving approximately 70 mph, the power steering failure message illuminated. the contact indicated that after turning the vehicle off and back on, the failure message continued to display and the steering wheel had become extremely difficult to turn. the vehicle was towed to the dealer but was not diagnosed or repaired. the manufacturer was notified and no solution was offered. the failure mileage was 19,200.
Reported in: ALPINE CA || Crash: N || VIN #: 3FA6P0HR1DR
EXTERIOR LIGHTING
the left and right turn signals have malfunctioned, i.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. the function is not being confused with the 3 flash lane change feature Û this feature works 100% of the time. premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. when the signal is actuated, it flashes for 10 Û 30 seconds while sitting at a stop light (wheels are positioned straight ahead). when the traffic light changes and i just begin to turn the wheel, the signal shuts off. the immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, i cannot get the turn signal to function for more than one flash at a time. both described issues have occurred since the vehicle was about 3 months old. this issue will be reported for the first time when the vehicle goes in for its next service.
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 3FA6P0H70DR
ELECTRICAL SYSTEM
the left and right turn signals have malfunctioned, i.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. the function is not being confused with the 3 flash lane change feature Û this feature works 100% of the time. premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. when the signal is actuated, it flashes for 10 Û 30 seconds while sitting at a stop light (wheels are positioned straight ahead). when the traffic light changes and i just begin to turn the wheel, the signal shuts off. the immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, i cannot get the turn signal to function for more than one flash at a time. both described issues have occurred since the vehicle was about 3 months old. this issue will be reported for the first time when the vehicle goes in for its next service.
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 3FA6P0H70DR
VEHICLE SPEED CONTROL
fourth occurrence with this vehicle! driving home from work, approaching roundabout, decelerating from 40mph, vehicle lurched and lost power and began rapidly decelerating. wrench/powertrain light, airbag light, and engine light all came on. vehicle towed to dealership. this is their fifth attempt at repair.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
POWER TRAIN
fourth occurrence with this vehicle! driving home from work, approaching roundabout, decelerating from 40mph, vehicle lurched and lost power and began rapidly decelerating. wrench/powertrain light, airbag light, and engine light all came on. vehicle towed to dealership. this is their fifth attempt at repair.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 3FA6P0HR3DR
FUEL SYSTEM, GASOLINE
this problem can happen at any time while driving . you could be going thru an intersection or getting on the high way .the problem is when you step on the gas pedal nothing happens no acceleration. the engine is still running. the car then goes into a limp home mode of sorts, with an top speed of 25 mph then 5 mph then back to 25 mph , it's kind of the feeling you get when there's water in your gas. going up any hills can be a problem as the engine does not have the power for this task. this creates a serious safety issue that could lead to injury or someone being killed.
Reported in: METHUEN MA || Crash: N || VIN #: 3FA6P0HR0DR
VEHICLE SPEED CONTROL
this problem can happen at any time while driving . you could be going thru an intersection or getting on the high way .the problem is when you step on the gas pedal nothing happens no acceleration. the engine is still running. the car then goes into a limp home mode of sorts, with an top speed of 25 mph then 5 mph then back to 25 mph , it's kind of the feeling you get when there's water in your gas. going up any hills can be a problem as the engine does not have the power for this task. this creates a serious safety issue that could lead to injury or someone being killed.
Reported in: METHUEN MA || Crash: N || VIN #: 3FA6P0HR0DR
TRACTION CONTROL SYSTEM
tl - the contact owns a 2013 ford fusion. the contact stated that while driving 10 mph, the traction control warning light illuminated and the vehicle entered limp mode. the contact stated that the vehicle failed to accelerate. the vehicle was towed to a dealer where it was scheduled for a diagnostic. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 23,000 and the current mileage was 26,000. dr
Reported in: LAKE ARIEL PA || Crash: N || VIN #: 3FA6P0H76DR
ELECTRONIC STABILITY CONTROL
tl - the contact owns a 2013 ford fusion. the contact stated that while driving 10 mph, the traction control warning light illuminated and the vehicle entered limp mode. the contact stated that the vehicle failed to accelerate. the vehicle was towed to a dealer where it was scheduled for a diagnostic. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 23,000 and the current mileage was 26,000. dr
Reported in: LAKE ARIEL PA || Crash: N || VIN #: 3FA6P0H76DR
VEHICLE SPEED CONTROL
while driving at slow speeds (0-10 mph) the vehicle accelerates on its own. sometimes when pressing the accelerator the vehicle doesn't respond, causing me to have to further press the accelerator, and when the vehicle suddenly responds, it rapidly accelerates.
Reported in: IRVINE CA || Crash: N || VIN #: 3FA6P0HR5DR
ENGINE
while driving at slow speeds (0-10 mph) the vehicle accelerates on its own. sometimes when pressing the accelerator the vehicle doesn't respond, causing me to have to further press the accelerator, and when the vehicle suddenly responds, it rapidly accelerates.
Reported in: IRVINE CA || Crash: N || VIN #: 3FA6P0HR5DR
FUEL SYSTEM, GASOLINE
while driving at slow speeds (0-10 mph) the vehicle accelerates on its own. sometimes when pressing the accelerator the vehicle doesn't respond, causing me to have to further press the accelerator, and when the vehicle suddenly responds, it rapidly accelerates.
Reported in: IRVINE CA || Crash: N || VIN #: 3FA6P0HR5DR
VEHICLE SPEED CONTROL
while driving north on i-25 with cruise control set at 75mph, suddenly the vehicle stop forward acceleration and instantly began decreasing speed. immediately, i stepped on the accelerator to no available power. the engine refused to communication with the accelerator as the rpm would just increase but no actual power was given to the vehicle. i tried multiple times to get the vehicle to respond but eventually had to pull over because no power was available. even after somehow avoid 3 lanes of constant traffic, i attempted to start driving again without shutting the vehicle down. during this point all that would still happen was the vehicle would rev the rpm's, but not propulsion was available. i had to shutdown the car completely on the highway shoulder in order to get the car to respond to any time of gas demands. i have heard about the throttle body issue many customers have been experiencing and believe i have the same issue. this is a huge safety concern because losing power while in cruise control at 75mph can lead to catastrophic results. i believe that this needs to be looked into because it causes immediate panic from the driver as they attempt to drive safely out of the traffic. this is the second time this has happened to me in this vehicle. the first time, ford mechanics blamed the problem on the recalled fuel pump and replaced it. since clearly that was not the remedy to this problem, i believe that more investigation should be done to understand the full scope of the immediate loss of power that myself and many other have experienced.
Reported in: WESTMINSTER CO || Crash: N || VIN #: 3FA6P0K98DR
FUEL SYSTEM, GASOLINE
while driving north on i-25 with cruise control set at 75mph, suddenly the vehicle stop forward acceleration and instantly began decreasing speed. immediately, i stepped on the accelerator to no available power. the engine refused to communication with the accelerator as the rpm would just increase but no actual power was given to the vehicle. i tried multiple times to get the vehicle to respond but eventually had to pull over because no power was available. even after somehow avoid 3 lanes of constant traffic, i attempted to start driving again without shutting the vehicle down. during this point all that would still happen was the vehicle would rev the rpm's, but not propulsion was available. i had to shutdown the car completely on the highway shoulder in order to get the car to respond to any time of gas demands. i have heard about the throttle body issue many customers have been experiencing and believe i have the same issue. this is a huge safety concern because losing power while in cruise control at 75mph can lead to catastrophic results. i believe that this needs to be looked into because it causes immediate panic from the driver as they attempt to drive safely out of the traffic. this is the second time this has happened to me in this vehicle. the first time, ford mechanics blamed the problem on the recalled fuel pump and replaced it. since clearly that was not the remedy to this problem, i believe that more investigation should be done to understand the full scope of the immediate loss of power that myself and many other have experienced.
Reported in: WESTMINSTER CO || Crash: N || VIN #: 3FA6P0K98DR
ENGINE
while driving north on i-25 with cruise control set at 75mph, suddenly the vehicle stop forward acceleration and instantly began decreasing speed. immediately, i stepped on the accelerator to no available power. the engine refused to communication with the accelerator as the rpm would just increase but no actual power was given to the vehicle. i tried multiple times to get the vehicle to respond but eventually had to pull over because no power was available. even after somehow avoid 3 lanes of constant traffic, i attempted to start driving again without shutting the vehicle down. during this point all that would still happen was the vehicle would rev the rpm's, but not propulsion was available. i had to shutdown the car completely on the highway shoulder in order to get the car to respond to any time of gas demands. i have heard about the throttle body issue many customers have been experiencing and believe i have the same issue. this is a huge safety concern because losing power while in cruise control at 75mph can lead to catastrophic results. i believe that this needs to be looked into because it causes immediate panic from the driver as they attempt to drive safely out of the traffic. this is the second time this has happened to me in this vehicle. the first time, ford mechanics blamed the problem on the recalled fuel pump and replaced it. since clearly that was not the remedy to this problem, i believe that more investigation should be done to understand the full scope of the immediate loss of power that myself and many other have experienced.
Reported in: WESTMINSTER CO || Crash: N || VIN #: 3FA6P0K98DR
AIR BAGS
return home airbag light came on solid. next morning to to dealership to report trouble. waited two hours to have car look at. i was told needed a #1003 module which was not a stock item. told to drive car and that none of my airbags will work in a crash. i was upset to drive car,then was told airbags not a first line safety item and seat belt was satisfactory. i am 66 years old, just wondering is this a normal who care none safety matter.
Reported in: BALTIMORE CITY MD || Crash: N || VIN #: 3FA6P0H9XDR
AIR BAGS
i own a 2013 ford fusion, i have had a very serious mechanical malfunction over the past 3 weeks. the vehicle will completely shut down while operating the vehicle causing the steering wheel to lock, brakes not to work, emergency brake not work and finally the air bags do not deploy. i have taken the vehicle back to the dealership where i purchased it from on 2 occasions. the first time was march 28th and after having the car for 7 hours i was told that they didn’t have time to look at it and that i should bring it back next week. i asked them what i was supposed to do if it happened again and i was told “keep trying to restart the car” and bring it back next week. the week of the 31st thru the 4th i had two more occasions where the car shut down. i took the car in on april 4th and was told that there was nothing wrong with the vehicle. i asked for a rental or a loaner car and was told that they didn’t have any. i didn’t drive the car that weekend because i didn’t feel safe putting my family in it. on april 7th i was driving home from work when the car shut down and as a result i went through a 6 foot tall stone wall that was reinforced by rebar. i was luckily not injured, i hit the wall between 20-25 mph and had no airbag deployment. i have talked to the dealership where i purchased the car and was told that this is something that ford motor company takes care off. i have contacted ford and spoke with divana in the legal department and was told that this is a product liability with the car. this was on april 8th . on april 11th i was contacted by ford and told that there is nothing that they can do and that i should call them back if it happens again. i posed the question if i were driving at 75 mph a hit a 18 wheeler what was i supposed to do. i guess they wouldn’t have to worry about a complaint.
Reported in: ALEDO TX || Crash: Y || VIN #: 3FA6P0HR9DR
SERVICE BRAKES
i own a 2013 ford fusion, i have had a very serious mechanical malfunction over the past 3 weeks. the vehicle will completely shut down while operating the vehicle causing the steering wheel to lock, brakes not to work, emergency brake not work and finally the air bags do not deploy. i have taken the vehicle back to the dealership where i purchased it from on 2 occasions. the first time was march 28th and after having the car for 7 hours i was told that they didn’t have time to look at it and that i should bring it back next week. i asked them what i was supposed to do if it happened again and i was told “keep trying to restart the car” and bring it back next week. the week of the 31st thru the 4th i had two more occasions where the car shut down. i took the car in on april 4th and was told that there was nothing wrong with the vehicle. i asked for a rental or a loaner car and was told that they didn’t have any. i didn’t drive the car that weekend because i didn’t feel safe putting my family in it. on april 7th i was driving home from work when the car shut down and as a result i went through a 6 foot tall stone wall that was reinforced by rebar. i was luckily not injured, i hit the wall between 20-25 mph and had no airbag deployment. i have talked to the dealership where i purchased the car and was told that this is something that ford motor company takes care off. i have contacted ford and spoke with divana in the legal department and was told that this is a product liability with the car. this was on april 8th . on april 11th i was contacted by ford and told that there is nothing that they can do and that i should call them back if it happens again. i posed the question if i were driving at 75 mph a hit a 18 wheeler what was i supposed to do. i guess they wouldn’t have to worry about a complaint.
Reported in: ALEDO TX || Crash: Y || VIN #: 3FA6P0HR9DR
STEERING
i own a 2013 ford fusion, i have had a very serious mechanical malfunction over the past 3 weeks. the vehicle will completely shut down while operating the vehicle causing the steering wheel to lock, brakes not to work, emergency brake not work and finally the air bags do not deploy. i have taken the vehicle back to the dealership where i purchased it from on 2 occasions. the first time was march 28th and after having the car for 7 hours i was told that they didn’t have time to look at it and that i should bring it back next week. i asked them what i was supposed to do if it happened again and i was told “keep trying to restart the car” and bring it back next week. the week of the 31st thru the 4th i had two more occasions where the car shut down. i took the car in on april 4th and was told that there was nothing wrong with the vehicle. i asked for a rental or a loaner car and was told that they didn’t have any. i didn’t drive the car that weekend because i didn’t feel safe putting my family in it. on april 7th i was driving home from work when the car shut down and as a result i went through a 6 foot tall stone wall that was reinforced by rebar. i was luckily not injured, i hit the wall between 20-25 mph and had no airbag deployment. i have talked to the dealership where i purchased the car and was told that this is something that ford motor company takes care off. i have contacted ford and spoke with divana in the legal department and was told that this is a product liability with the car. this was on april 8th . on april 11th i was contacted by ford and told that there is nothing that they can do and that i should call them back if it happens again. i posed the question if i were driving at 75 mph a hit a 18 wheeler what was i supposed to do. i guess they wouldn’t have to worry about a complaint.
Reported in: ALEDO TX || Crash: Y || VIN #: 3FA6P0HR9DR
EQUIPMENT ADAPTIVE
this is a complaint about your commercial. we try to teach or children to be tolerant of others and your commercial showing adults talking at the play ground shows just the opposite. the woman sitting with her son is definitely being made to feel like an outsider. i filled in the above blank with vehicle info only so it would be sent.
Reported in: LINCOLN MI || Crash: N || VIN #:
ELECTRONIC STABILITY CONTROL
while driving on pennsylvania toll road to massachusetts, the "service advance traction" and "hill start assist not available" warning and "air bag" symbol came on. next day i went to the dealer maguire's ford of hershey, 100 n.thistledown dr, palmyra, pa 17078. the dealer reported that rcm module must be replaced, however part is on national back-order and not available ( 300 cases). i had to sign that i was informed that in a case of an accident the air bag system will not work . the dealer informed my home dealer kerry ford in cincinnati oh and sent a fax with information to order a part. i called my dealer when i returned back to ohio from my vacation and as of today 05/27/2014 part is still not available, no date of part delivery is known.
Reported in: HAMILTON OH || Crash: N || VIN #: 3FA6P0H72DR
AIR BAGS
while driving on pennsylvania toll road to massachusetts, the "service advance traction" and "hill start assist not available" warning and "air bag" symbol came on. next day i went to the dealer maguire's ford of hershey, 100 n.thistledown dr, palmyra, pa 17078. the dealer reported that rcm module must be replaced, however part is on national back-order and not available ( 300 cases). i had to sign that i was informed that in a case of an accident the air bag system will not work . the dealer informed my home dealer kerry ford in cincinnati oh and sent a fax with information to order a part. i called my dealer when i returned back to ohio from my vacation and as of today 05/27/2014 part is still not available, no date of part delivery is known.
Reported in: HAMILTON OH || Crash: N || VIN #: 3FA6P0H72DR
STEERING
on 4/18/14 driving down ca 140 a two lane mountain road downhill lots of curves power steering warning light came on, with a press okay. didn't press ok kept driving until i got to merced, ca. about twenty minutes. when safely in a cvs parking lot pressed ok . completely loss steering. had to be towed to razzari ford 1300 auto center dr. merced, ca 95340. they found a faulty steering gear, and replaced gear assembly. with my family in the car, i can only imagine what could of happened if i had pressed ok thirty minutes earlier.
Reported in: MARTINEZ CA || Crash: N || VIN #: 3FA6P0HR7DR
EXTERIOR LIGHTING
i have been complaining about the headlamps on my vehicle since i first purchased it. i have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. i avoid driving this vehicle at night because i will not be able to avoid a road hazard, they are that dim. i have to use the high beams when driving at night to feel safe. i also have a 2013 honda accord that my wife drives, and the low beams on the honda light up the road like a runway. there is a recall for the headlamps on the 1.6l eco boost, but they tell me it doesn't apply to my vehicle because i have a 2.5l. i have compared vehicles and i see no difference in application. if the issue cannot be resolved through my dealer, i will have to sell the car, because it is not safe to drive at night. thank you.
Reported in: SAN RAMON CA || Crash: N || VIN #: 3FA6P0H73DR
ELECTRICAL SYSTEM
i have been complaining about the headlamps on my vehicle since i first purchased it. i have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. i avoid driving this vehicle at night because i will not be able to avoid a road hazard, they are that dim. i have to use the high beams when driving at night to feel safe. i also have a 2013 honda accord that my wife drives, and the low beams on the honda light up the road like a runway. there is a recall for the headlamps on the 1.6l eco boost, but they tell me it doesn't apply to my vehicle because i have a 2.5l. i have compared vehicles and i see no difference in application. if the issue cannot be resolved through my dealer, i will have to sell the car, because it is not safe to drive at night. thank you.
Reported in: SAN RAMON CA || Crash: N || VIN #: 3FA6P0H73DR
STRUCTURE:BODY
tl* the contact owns a 2013 ford fusion. the contact stated the shield deflector was lose from the bottom of the vehicle. the manufacturer was made aware of the failure. the vehicle was taken to the dealer. the technician stated that the chimp monks were eating the shield deflector and as a result, it needed to be replaced. the failure and current mileage was 9,647.
Reported in: 14 STERLING COURT NJ || Crash: N || VIN #: 3FA6P0HR1DR
SEATS
the airbag warning light will not turn off indicating there is a malfunction (per the manual). therefore i need to take it back to dealer to get it checked. one of the 3 memory buttons for the electronic seat adjustments is not working properly.
Reported in: KENNESAW GA || Crash: N || VIN #:
AIR BAGS
the airbag warning light will not turn off indicating there is a malfunction (per the manual). therefore i need to take it back to dealer to get it checked. one of the 3 memory buttons for the electronic seat adjustments is not working properly.
Reported in: KENNESAW GA || Crash: N || VIN #:
UNKNOWN OR OTHER
passenger side door will not latch. does not stay closed.
Reported in: GILBERT AZ || Crash: N || VIN #:
ELECTRICAL SYSTEM
rear passenger side door would not lock. car was towed to dealership. service advisor said it was the 4th fusion with the same problem and was waiting on parts. door latch on rear pass. door was replaced.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
STRUCTURE:BODY
rear passenger side door would not lock. car was towed to dealership. service advisor said it was the 4th fusion with the same problem and was waiting on parts. door latch on rear pass. door was replaced.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
UNKNOWN OR OTHER
told i will need new tires on my new car!
Reported in: MISSOULA MT || Crash: N || VIN #: 3FA6P0HR9DR
ELECTRICAL SYSTEM
i was exiting from the highway, and all of a sudden, all of the warning lights came on (abs, traction control, airbags, hill assist, etc.). all systems became unoperational while i was driving, which caused me great concern. i brought it into the dealership the next morning (the issue was still happening), and they kept it for two weeks because the affected part, a restraint control module (rcm), was on national backorder. they said the car was unsafe to drive, and, if i had gotten in an accident, the airbags wouldn't have deployed. i have read about a number of other people with 2013 fusions with the same exact defective part, so this issue should probably be investigated.
Reported in: NORWALK CT || Crash: N || VIN #: 3FA6P0D95DR
AIR BAGS
i was exiting from the highway, and all of a sudden, all of the warning lights came on (abs, traction control, airbags, hill assist, etc.). all systems became unoperational while i was driving, which caused me great concern. i brought it into the dealership the next morning (the issue was still happening), and they kept it for two weeks because the affected part, a restraint control module (rcm), was on national backorder. they said the car was unsafe to drive, and, if i had gotten in an accident, the airbags wouldn't have deployed. i have read about a number of other people with 2013 fusions with the same exact defective part, so this issue should probably be investigated.
Reported in: NORWALK CT || Crash: N || VIN #: 3FA6P0D95DR
STEERING
i was driving home from work and briefly heard a warning light chime. i glanced down and saw what i thought was a steering warning light then it went away within seconds.
Reported in: WESTLAND MI || Crash: N || VIN #: 3FA6P0HR3DR
FUEL/PROPULSION SYSTEM
this car has a 16.5 gallon gas tank but it only fills u to 13.00 gallons. there is a tsb for this car but ford refuses to admit the problem is the gas tank and help me. i have talked to a lot of people of the forums and they say when the gas tank is replaced it fixes the problem http://www.fordfusionforum.com/topic/8957-2013-fusion-fuel-tank-filling-issues/ tsb 13-6-3
Reported in: RIVER EDGE NJ || Crash: N || VIN #: 3FA6P0HR5DR
UNKNOWN OR OTHER
2013 ford fusion se 2.0lt ecoboost engine - bought march 2014 about 33,000 miles. my issues started around the end of may 2014. 1. when coming to an idle my car always acts like it is going to stall. it idles really hard and the rpms always jump real low. there are never any warning lights/messages that appear. 2. extremely poor gas mileage - this is a 4 cylinder and an ecoboost that should be getting a hell of a lot better gas mileage - city and highway! my 2012 fusion v6 had wayyyy better mpg. i have read in forums about both of these 2 issues and found related problems. ford wanted $180.00 just to 'look' at my driveability. just to plug my car computer into their scanner. there are no recalls on this for my specific car even though i am finding a lot of the same issues as some recalls on other model fusions. i should not have to pay for this to be fixed, this is fault of ford. 3. my a/c system stopped blowing cold air at 36,816 miles!!! still no warnings active and ford wants $120.00 just to 'look' at it - and charge me more to fix any issues it has. while reading some forums i have noticed several recalls/same issues for this and some say that the a/c pipe is faulty and leaks. but my specific car does not have those recalls so ford will not fix issue. and again, i should not have to pay for faulty parts! disgusted!!!!! please correct the recalls so i can drive safely.
Reported in: TUCSON AZ || Crash: N || VIN #: 3FA6P0H92DR
FUEL/PROPULSION SYSTEM
2013 ford fusion se 2.0lt ecoboost engine - bought march 2014 about 33,000 miles. my issues started around the end of may 2014. 1. when coming to an idle my car always acts like it is going to stall. it idles really hard and the rpms always jump real low. there are never any warning lights/messages that appear. 2. extremely poor gas mileage - this is a 4 cylinder and an ecoboost that should be getting a hell of a lot better gas mileage - city and highway! my 2012 fusion v6 had wayyyy better mpg. i have read in forums about both of these 2 issues and found related problems. ford wanted $180.00 just to 'look' at my driveability. just to plug my car computer into their scanner. there are no recalls on this for my specific car even though i am finding a lot of the same issues as some recalls on other model fusions. i should not have to pay for this to be fixed, this is fault of ford. 3. my a/c system stopped blowing cold air at 36,816 miles!!! still no warnings active and ford wants $120.00 just to 'look' at it - and charge me more to fix any issues it has. while reading some forums i have noticed several recalls/same issues for this and some say that the a/c pipe is faulty and leaks. but my specific car does not have those recalls so ford will not fix issue. and again, i should not have to pay for faulty parts! disgusted!!!!! please correct the recalls so i can drive safely.
Reported in: TUCSON AZ || Crash: N || VIN #: 3FA6P0H92DR
ENGINE
2013 ford fusion se 2.0lt ecoboost engine - bought march 2014 about 33,000 miles. my issues started around the end of may 2014. 1. when coming to an idle my car always acts like it is going to stall. it idles really hard and the rpms always jump real low. there are never any warning lights/messages that appear. 2. extremely poor gas mileage - this is a 4 cylinder and an ecoboost that should be getting a hell of a lot better gas mileage - city and highway! my 2012 fusion v6 had wayyyy better mpg. i have read in forums about both of these 2 issues and found related problems. ford wanted $180.00 just to 'look' at my driveability. just to plug my car computer into their scanner. there are no recalls on this for my specific car even though i am finding a lot of the same issues as some recalls on other model fusions. i should not have to pay for this to be fixed, this is fault of ford. 3. my a/c system stopped blowing cold air at 36,816 miles!!! still no warnings active and ford wants $120.00 just to 'look' at it - and charge me more to fix any issues it has. while reading some forums i have noticed several recalls/same issues for this and some say that the a/c pipe is faulty and leaks. but my specific car does not have those recalls so ford will not fix issue. and again, i should not have to pay for faulty parts! disgusted!!!!! please correct the recalls so i can drive safely.
Reported in: TUCSON AZ || Crash: N || VIN #: 3FA6P0H92DR
SERVICE BRAKES
i was involved in a motor vehicle accident, in which i was first hit by another car and then collided with a lamp post. the initial blow rendered my vehicle without brake power and the airbags did not deploy. i was wearing a seatbelt. my car headed toward the street lamp. i tried to press my brake, but it would not work. i turned my steering wheel to the left to avoid a head-on with the light post. unfortunately, i hit the post and it broke (later a policeman pushed it over and it fell to the ground). the car finally stopped at about 200 feet away from the site of the accident, as i drove it onto the median strip. my car was damaged on the left and right front lower area and the right tire was pushed way back. the sway bar and knuckle broke, among other things. the right front door was unable to open. after all these repairs were done, they couldn't start the car because the crankshaft sensor also had to be replaced. in total, these repairs took more than two months to complete. i spoke to the regional manager of ford motor company to see if they wanted to investigate this particular car, as it operated poorly during the accident. they were not interested, and said to allow geico to handle things and have geico call them if they found anything amiss. my back was injured and i cannot safely lift more than 5 lbs at a time. my neurosurgeon advised that i have surgery soon, otherwise i risk becoming paralyzed from the waist down. i have a thumb injury and the accident also re-activated an old concussion. my nose must have hit the steering wheel, as it was sore for a week. i can walk around and function right now, i just can't lift anything. my car is ready in the shop, but i am afraid to drive it, and i have five years of payments left on it. i never would have hit the lamp post if my brakes had worked, and my airbags did not deploy for either impact.
Reported in: ALEXANDRIA VA || Crash: Y || VIN #: 3FA6P0H79DR
AIR BAGS
i was involved in a motor vehicle accident, in which i was first hit by another car and then collided with a lamp post. the initial blow rendered my vehicle without brake power and the airbags did not deploy. i was wearing a seatbelt. my car headed toward the street lamp. i tried to press my brake, but it would not work. i turned my steering wheel to the left to avoid a head-on with the light post. unfortunately, i hit the post and it broke (later a policeman pushed it over and it fell to the ground). the car finally stopped at about 200 feet away from the site of the accident, as i drove it onto the median strip. my car was damaged on the left and right front lower area and the right tire was pushed way back. the sway bar and knuckle broke, among other things. the right front door was unable to open. after all these repairs were done, they couldn't start the car because the crankshaft sensor also had to be replaced. in total, these repairs took more than two months to complete. i spoke to the regional manager of ford motor company to see if they wanted to investigate this particular car, as it operated poorly during the accident. they were not interested, and said to allow geico to handle things and have geico call them if they found anything amiss. my back was injured and i cannot safely lift more than 5 lbs at a time. my neurosurgeon advised that i have surgery soon, otherwise i risk becoming paralyzed from the waist down. i have a thumb injury and the accident also re-activated an old concussion. my nose must have hit the steering wheel, as it was sore for a week. i can walk around and function right now, i just can't lift anything. my car is ready in the shop, but i am afraid to drive it, and i have five years of payments left on it. i never would have hit the lamp post if my brakes had worked, and my airbags did not deploy for either impact.
Reported in: ALEXANDRIA VA || Crash: Y || VIN #: 3FA6P0H79DR
ELECTRICAL SYSTEM
tl* the contact owns a 2013 ford fusion eco boost. while driving approximately 55 mph, the entire electrical system failed and there were no warning lights illuminated. the contact shifted the vehicle into neutral gear and restarted it. the vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the failure occurred because the battery needed to be replaced. the vehicle was repaired; however, the contact did es not think the battery caused the failure to occur since the vehicle restarted without being jump started. the manufacturer was notified of the failure. the approximate failure mileage was 9,100.
Reported in: RIVERVIEW MI || Crash: N || VIN #: 3FA6P0HR2DR
UNKNOWN OR OTHER
in october 2012 i purchased a 2013 ford fusion se 1.6l engine with eco boost, which now has approximately 26,000 miles on it. the left side hood latch is not functioning properly preventing the hood from latching securely on that side. it is a significant concern for me that the hood may release in full while the vehicle is in motion. the overall safety of this vehicle becomes of greater concern to me given this recent issue in light of the three prior safety recalls on this specific fusion model.
Reported in: ALTAMONT NY || Crash: N || VIN #: 3FA6P0HR5DR
AIR BAGS
my 2013 fusion with approximately 12,000 miles was already scheduled for repair to replace both rear shocks because they were leaking. before it went in the airbag light came on. the dealership said "no problem we will take care of it". when i went to pick it up they told me that they could not get the light to go out and that they tried downloading software to the restraint control module (rcm) and needed to order one. then they went on to say they are on back order and should only take a few days. then i get home to hear the message they left saying that the part was on back order and that my airbags will not work without the module. i called and was told that it will take weeks to get this part and that i'm not the only one with this problem. from what they told me, the magnitude of the back order and what i have read it seems this is a major problem. how many fusion drivers are driving around without airbags? who knows if your airbags will work even if your airbag light is not showing a problem?
Reported in: PITTSBURGH PA || Crash: N || VIN #:
POWER TRAIN
2013 ford fusion. consumer writes in regards to vehicle parking brake malfunction. *smd the consumer stated she put the vehicle in park, opened the door, and exited the vehicle. however, when she turned around, she noticed the vehicle was moving. she attempted to enter the vehicle, but it was moving too fast. the door flipped her half way around and she landed on her right hip on the road and the tire went over her left foot. the vehicle rolled down the driveway, into a parked vehicle. the consumer read where the parking brake should be set, when the vehicle was in park. *jb
Reported in: BRASELTON GA || Crash: Y || VIN #:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
tl* the contact owns a 2013 ford fusion. the contact stated while driving approximately 20 mph, the front passenger's side door opened independently. the contact stated that the passenger had to hold the door shut. the vehicle was taken to a dealer where the technician diagnosed that the front passenger's side door latch and mechanism needed to be replaced. the failure recurred on the rear passenger's side door. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 11,000.
Reported in: RANCHO CUCAMONGA CA || Crash: N || VIN #: 3FA6P0G70DR
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
tl* the contact owns a 2013 ford fusion. the contact stated that while traveling approximately 30 mph, the front passenger side door handle fractured. the vehicle was merged to the side of the road, where the contact made a temporary adjustment to the door handle. the vehicle was taken to an authorized dealer. the technician diagnosed that the door handle needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 6,500.
Reported in: SAN TAN VALLEY AZ || Crash: N || VIN #: 3FA6P0H79DR
UNKNOWN OR OTHER
the front passenger door opened and would not close. the plastic latch assembly failed to secure the front passenger door. the dealership service department was contacted immediately. advised by service manager to wrap seat belt around handle of door and fasten to secure door in order to drive the vehicle to the dealership to address issue. the dealership service department note describes the issue as an "insufficient latch". the cause noted in the service departments review was that the latch assembly "does not operate properly". the corrective action documented and completed by the dealership service department was to remove and replace the front passenger door latch assembly (part # fmc be8z 5421812 b / note: insf description: latch).
Reported in: LAS VEGAS NV || Crash: N || VIN #: 3FA6P0HR9DR
SEATS
tl* the contact owns a 2013 ford fusion. the contact received a notification for recall nhtsa campaign id number: 14v164000 (seats). however, the parts were not available. the dealer did not provide a specific date when the parts would become available. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. the contact was not experiencing a failure.
Reported in: MARRERO LA || Crash: N || VIN #: 3FA6P0HR2DR
UNKNOWN OR OTHER
2013 ford fusion. attorney representing consumer writes in regards to dealership refusal to repair safety recall, because of where the vehicle was purchased from. *smd
Reported in: DEERFIELD BEACH FL || Crash: N || VIN #:
SEATS
rear seat was folded down, rear center seat belt locked itself in the retracted position. rear seat, driver side, would not go back up do to center belt being locked. took car to dealership, rear center seat belt was replaced.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
SEAT BELTS
rear seat was folded down, rear center seat belt locked itself in the retracted position. rear seat, driver side, would not go back up do to center belt being locked. took car to dealership, rear center seat belt was replaced.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
STRUCTURE:BODY
rear seat was folded down, rear center seat belt locked itself in the retracted position. rear seat, driver side, would not go back up do to center belt being locked. took car to dealership, rear center seat belt was replaced.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
ELECTRICAL SYSTEM
front passenger door latch failed. door would not lock. drove car to dealership. currently still there, door latch was ordered, waiting on repair to be completed. this is our second door latch failure in less than two months. first failure was the rear passenger door latch. complaint was filed for that as well.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
STRUCTURE:BODY
front passenger door latch failed. door would not lock. drove car to dealership. currently still there, door latch was ordered, waiting on repair to be completed. this is our second door latch failure in less than two months. first failure was the rear passenger door latch. complaint was filed for that as well.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
UNKNOWN OR OTHER
front passenger door latch failed. door would not lock. drove car to dealership. currently still there, door latch was ordered, waiting on repair to be completed. this is our second door latch failure in less than two months. first failure was the rear passenger door latch. complaint was filed for that as well.
Reported in: WESTMORLAND CA || Crash: N || VIN #: 3FA6P0H9XDR
ELECTRICAL SYSTEM
i am leasing my car brand new. i went to get in it to go to work and i had a few of the sensor/warning lights come up (als, airbag, oil, and more). it eventually went off throughout the day. the following day i went to start it and it hesitated and then went crazy with almost every sensor/warning light, ding, noise, flashing lights everything going off. i called and told the local dealership that and that i needed an oil change. i dropped the car off on friday and they said it'd probably take the weekend. they called and said they fixed it but when they went to drive it, it did the same thing. they have determined that the rcm need replaced. now, nearly 6 weeks later, i still don't have my car, the part is apparently on back order, they can't find one, etc. i have heard many excuses and at least they put me in a rental. but at this point, i am paying for a brand new car i can't drive and ford doesn't want to do anything about it. this is extremely irritating.
Reported in: ENGLEWOOD FL || Crash: N || VIN #:
UNKNOWN OR OTHER
i am leasing my car brand new. i went to get in it to go to work and i had a few of the sensor/warning lights come up (als, airbag, oil, and more). it eventually went off throughout the day. the following day i went to start it and it hesitated and then went crazy with almost every sensor/warning light, ding, noise, flashing lights everything going off. i called and told the local dealership that and that i needed an oil change. i dropped the car off on friday and they said it'd probably take the weekend. they called and said they fixed it but when they went to drive it, it did the same thing. they have determined that the rcm need replaced. now, nearly 6 weeks later, i still don't have my car, the part is apparently on back order, they can't find one, etc. i have heard many excuses and at least they put me in a rental. but at this point, i am paying for a brand new car i can't drive and ford doesn't want to do anything about it. this is extremely irritating.
Reported in: ENGLEWOOD FL || Crash: N || VIN #:
POWER TRAIN
i rented a 2013 fusion to take my son back to college. on the way home i heard a noise under the car , i pulled into a parking lot placed the car in park but left it running . as i was bent down looking beneath the car it went into reverse and started accelerating backward. my daughter who was with me had the passenger door open talking to me and when the car started to back up the door knocked me over and dragged me beneath it for approximately 4-6 feet before she could get the car to stop. i had several bruises on my right side along with bruised ribs where the door got stuck on them when it dragged me. i also injured my left elbow when i fell to the ground which hurt for several months and i could not put any kind of pressure on it for that time. i reported the incident to the rental company and ford. the diagnostics report from the rental company came back indicating there were no issues with the car. ford responded with an e-mail to continue talking to the rental company as only they could help me.
Reported in: SPARTA MI || Crash: N || VIN #: 3FA6POH79DR
AIR BAGS
the airbag light stays on. the service department at ford, said the airbags would not work in the event of an accident. ford's service department replaced the safety module but that didn't fix the problem. they've ordered a second part, but it's been on back order since about august 20th. it's now september 6th and the part hasn't been shipped. my car has been sitting for nearly three weeks because i refuse to drive it with faulty airbags.
Reported in: OLATHE KS || Crash: N || VIN #: