ford explorer Problems
ford explorer 2013 Complaints
AIR BAGS:FRONTAL
air bag failed to deploy in a front end crash.
Reported in: FRANKLINTON NC || Crash: Y || VIN #: 1FM5K8D80DG
ENGINE
when accelerating the vehicle quickly with the air conditioner on (does not matter if it's on fresh air intake or recirculating), there is a definite odor of gasoline exhaust in the cabin of the vehicle. the problem can be duplicated at any speed, from a dead stop or accelerating during a passing maneuver. the vehicle was taken to the local dealership and two technical bulletins were addressed (one for a vibration sound coming from under the hood which was repaired and the other for the exhaust odor in the cabin). upon completion of the factory warrantied technical bulletins, the odor remained. upon further review of the documentation, the wrong odor was addressed (radiator fluid, not gasoline exhaust). the odor is present regardless of burning 87 octane or e-85 fuel.
Reported in: COLUMBUS GA || Crash: N || VIN #: 1FM5K7B8XDG
STRUCTURE:BODY
tl* the contact owns a 2013 ford escape. the contact stated both the front driver and passenger lower door seals were not equipped with a slip resistant safety tread. the passenger slipped and fell when entering the door as her foot was placed on the door seal. the passenger slightly bumped her head and sustained an abrasion to the leg. the vehicle was taken to an authorized dealer who stated the door seal was a manufacturers design. the manufacturer was not notified of the problem. the approximate failure mileage was 250.
Reported in: WYANDOTTE MI || Crash: N || VIN #: 1FMCU0HX7DU
STRUCTURE:BODY
recently traded a 2011 ford explorer for a 2013. the 2011 developed a corrosion problem with the seam on the front underside edge of the hood. we did not want our 12k mile car painted on so we traded it for a 2013 ford explorer we thoroughly inspected. 3 weeks and 300 miles later i opened the hood while cleaning the vehicle and the corrosion has already started causing paint to pop off the underside along the seam sealer. so far ford has failed to take any action. ford has a corrosion / paint issue with this model and other's with aluminum hoods.
Reported in: NAPLES FL || Crash: N || VIN #: 1FM5K7D99DG
SEAT BELTS
tl* the contact owns a 2013 ford explorer. the contact stated that the rear second row passenger side seat belt failed to un-latch when occupied. the contact mentioned that the failure occurred whenever the other two rear seats were not in a fully reclined position. the downward positioning of the two seats covered the seat belt release button. the vehicle was taken to a dealer who was unable to provide assistance. the manufacturer was notified of the problem. the approximate failure mileage was 1,200. updated 10/26/12 *cn
Reported in: WHITE PLAINS NY || Crash: N || VIN #: 1FM5K8F88DG
STEERING
power steering failure while backing up and driving. turning vehicle off and on causes power steering to work. very hard to steer, not safe to drive... dealer is putting a hole new power steering unit in...
Reported in: BRENTWOOD CA || Crash: N || VIN #: 1FM5K7B88DG
EXTERIOR LIGHTING
headlights do not provide sufficient lighting of the road. it feels like someone has painted black paint on 1/2 of the windshield. on a two lane unlit road the car is unsafe. the lights light up only half way up a street or stop sign and less than that if going downhill. the car has been in the dealership 4 times and the lights have been adjusted as much as possible. in the report from the dealership to ford it is stated as a safety issue. the dealership switched the headlight assembly from one explorer to another with the same result. ford motor company says it is a "character of the car" this car is not safe to drive at night on a two lane unlit road.
Reported in: FIFE LAKE MI || Crash: N || VIN #: 1FM5K8B83DG
EXTERIOR LIGHTING
headlights do not provide sufficient lighting of the road. it feels like someone has painted black paint on 1/2 of the windshield. on a two lane unlit road the car is unsafe. the lights light up only half way up a street or stop sign and less than that if going downhill. the car has been in the dealership 1 time and the lights have been adjusted as much as possible. the service manager said he drove one and had to stop overnight because it was so bad. this car is not safe to drive at night on a two lane unlit road.
Reported in: MAD RIVER CA || Crash: N || VIN #: 1FM5K8D86DG
VEHICLE SPEED CONTROL
as i was turning left at a light, my power steering went out completely in the car. i looked down at the instrument panel and it was bright yellow and said advance trac failure. it was very difficult for me to control the suv and it took every ounce of upper body strength in me to pull into a parking lot. i barely avoided a head on collision with another suv as i turned into the lot. i pulled into the back of the lot and put the suv in park and turned it off. upon turning it back on the power steering was working again. i was very shook up since i had my 6 year old daughter with me as well. i hope someone looks into what is causing this to happen. my brand new car is at the local ford dealership and when i dropped it off this morning i was told that they have never heard of such a thing happening to anyone.
Reported in: RENO NV || Crash: N || VIN #: 1FM5K8GT8DG
ELECTRICAL SYSTEM
as i was turning left at a light, my power steering went out completely in the car. i looked down at the instrument panel and it was bright yellow and said advance trac failure. it was very difficult for me to control the suv and it took every ounce of upper body strength in me to pull into a parking lot. i barely avoided a head on collision with another suv as i turned into the lot. i pulled into the back of the lot and put the suv in park and turned it off. upon turning it back on the power steering was working again. i was very shook up since i had my 6 year old daughter with me as well. i hope someone looks into what is causing this to happen. my brand new car is at the local ford dealership and when i dropped it off this morning i was told that they have never heard of such a thing happening to anyone.
Reported in: RENO NV || Crash: N || VIN #: 1FM5K8GT8DG
STEERING
as i was turning left at a light, my power steering went out completely in the car. i looked down at the instrument panel and it was bright yellow and said advance trac failure. it was very difficult for me to control the suv and it took every ounce of upper body strength in me to pull into a parking lot. i barely avoided a head on collision with another suv as i turned into the lot. i pulled into the back of the lot and put the suv in park and turned it off. upon turning it back on the power steering was working again. i was very shook up since i had my 6 year old daughter with me as well. i hope someone looks into what is causing this to happen. my brand new car is at the local ford dealership and when i dropped it off this morning i was told that they have never heard of such a thing happening to anyone.
Reported in: RENO NV || Crash: N || VIN #: 1FM5K8GT8DG
POWER TRAIN
the shifter clicks as soon as i put the gear in park. took it to dealership and was told that it is normal. i have quite a few bad experiences with my previous cars that i know when something is not normal. taking the car again tomorrow since it keeps on happening. it's only been 4 days so the car should not have any problems.
Reported in: CORONA CA || Crash: N || VIN #:
ENGINE AND ENGINE COOLING
at any speed exhaust fumes get into passenger compartment. with vehicle idling and climate control to off position, i let it idle 5 min. then turned climate control to on position and nothing but fumes come out thru air vents. i bought this explorer 10/23/12 and it has been in the shop since 12/12/12. ford sent a fix for this explorer and it didn't work. fmc needs to call me asap. this is looking more and more like a buy back.
Reported in: MIDLAND TX || Crash: N || VIN #: 1FM5K7F95DG
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
at any speed exhaust fumes get into passenger compartment. with vehicle idling and climate control to off position, i let it idle 5 min. then turned climate control to on position and nothing but fumes come out thru air vents. i bought this explorer 10/23/12 and it has been in the shop since 12/12/12. ford sent a fix for this explorer and it didn't work. fmc needs to call me asap. this is looking more and more like a buy back.
Reported in: MIDLAND TX || Crash: N || VIN #: 1FM5K7F95DG
ENGINE
i just bought a 2013 ford explorer last week and i am having an issue with burnt oil smell getting inside the cabin even with a/c in recirculation mode. it is such a disappointment to pay over 40k for a brand new suv and been dealing with such an issue. i have a newborn and i am afraid to take it with me in the explorer because i guess it is harmful for anybody. first time i bought a ford and i am not happy about my decision to switch brands. i took to the dealership and need to go back on monday to do a system update but i don't think updating the software it's going to solve the problem. i hope someone from ford can read this and pay attention to us because it's not healthy to be driving inhaling harmful fumes.
Reported in: MIRAMAR FL || Crash: N || VIN #: 1FM5K7D84DG
UNKNOWN OR OTHER
i just bought a 2013 ford explorer last week and i am having an issue with burnt oil smell getting inside the cabin even with a/c in recirculation mode. it is such a disappointment to pay over 40k for a brand new suv and been dealing with such an issue. i have a newborn and i am afraid to take it with me in the explorer because i guess it is harmful for anybody. first time i bought a ford and i am not happy about my decision to switch brands. i took to the dealership and need to go back on monday to do a system update but i don't think updating the software it's going to solve the problem. i hope someone from ford can read this and pay attention to us because it's not healthy to be driving inhaling harmful fumes.
Reported in: MIRAMAR FL || Crash: N || VIN #: 1FM5K7D84DG
SEATS
ford explorer limited with 2nd row captain's chairs. there is a button to push that lowers the seatback. the seatback comes forward with an excessive force that could possibly cause injury, especially to a child. this motion should be dampered to provide a safe lowering of the seatback. my adult daughter was in the process of lowering the seatback when she was struck in the head. she suffered a headache that lasted two days. i have contacted ford motor company, but they have ignored my contact.
Reported in: ALABASTER AL || Crash: N || VIN #: 1FM5K7F80DG
POWER TRAIN
within a week of purchasing my new vehicle, i started to encounter a stalling issue when backing vehicle. when i put the vehicle in reverse and shift into drive while still rolling, the vehicle stalls. i have several other ford vehicles and this does not happen with any of them. i even have a 2012 ford focus that this does not occur with. this happens almost everytime. when i go from park to reverse and back out of a parking spot. if vehicle does not come to a complete stop, when i shift into drive, the vehicle stalls. after spending two days at the dealership, i was told there is nothing wrong with this vehicle. the dealership also took out a few new vehicles on their lot and they were able to reproduce this on the vehicles on their lot. i feel this is a huge danger to anyone who has a vehicle that does this. the dealership stated that they had been in contact with the engineers at ford and that this is a normal reaction on this vehicle. i asked for this in writing, they have yet to provide me with a written explanation.
Reported in: FANCY FARM KY || Crash: N || VIN #: 1FM5K8B89DG
EXTERIOR LIGHTING
vehicle purchased late november 2012,late december 2012 auto highbeams started working erratically or not at all, outside air temp when this issue started was about 50degrees, ford claims that adverse weather conditions will decrease this operation, such as fog, dirty windshield, snow or other obstructions to the camera that operates the system. understandable, but windshield clear no obstructions, you can see on coming traffic 3/4 to a mile away or further, lites fail to dim or go back to highbeam mode automatically. ford now claims after installing a new camera that the outside air temp is to cold for the system to work, yet when a ford mechanic test drove the vehicle at fords request he found the system, didn't operate, would work for 2 or 3 times as supposed to, that then quit working this was at 20 degree outside temp. in driving the car 20 to 30 miles the system would operate and the stop working at will. ford cannot furnish or claims they don't know what the operating temp range of the system is. at no time during these failures was there any obstructions to the camera, weather was clear and visibility was excellent. the vehicle has been into the dealership 3-4 times and still not fixed, the suggestion from ford is that i wait for the weather to warm up and see what happens. nothing in the literature states anything about temperature, only adverse conditions or camera obstruction . i can not believe i am the only person in north america that has this problem. this is an expensive option, i have spoken to other owners with vehicles equipped with this option, and they had not had any problems. to this date i do not believe temp is the problem as it has worked in temperatures below zero at will. any information or assistance would be appreciated.
Reported in: FENNIMORE WI || Crash: N || VIN #: 1PM5KBF89DG
ENGINE
this 2013 explorer xlt 4wd with 345 miles on it and less than two weeks old experienced complete engine failure while being driven in a residential area at mid-day.
Reported in: WICHITA KS || Crash: N || VIN #: 1FM5K8D8XDG
ENGINE
i drove my recently acquired and new ford explorer sport for first time on the highway on march 4, 2013. when accelerating to pass a truck, i lost control of front end to point of swirling and near collision with the truck. i don't consider this a fluke as same happened a while later during same highway trip. i'm very familiar with high horsepower passenger vehicles and sports cars for that matter. i am also very familiar with higher and allowable speeds having driven and handled sport cars and passenger vehicles on german autobahns while living in europe. it is my experience and belief that the combination of characteristics (weight balancing in combination with significant horsepower, possibly large tire size, traction and four wheel/front wheel drive aspects, thrust etc.) make this vehicle, the ford explorer sport, extremely dangerous on highway while accelerating at allowable speeds. a local dealerships' expert (read: dealer is an independent contractor) in indiana confirmed my observations and beliefs and used term "squirlyness" to describe vehicles' handling when accelerating at highway speeds. ford indicates that vehicle operates as designed, i content the design is bad, causing this ford explorer sport version to be very dangerous. in my mind it is entirely foreseeable that accidents will happen to unsuspecting drivers of this vehicle based on the vehicle characteristics. obviously this is something that will not be admitted to by ford due to pre-emptive liability assumption in case of accidents. i offered ford to take this new vehicle back. once again i understand that they would not as this would imply admittance of safety concerns regarding the ford explorer sport version.
Reported in: GRAND RAPIDS MI || Crash: N || VIN #: 1FM5K8GT1DG
POWER TRAIN
i drove my recently acquired and new ford explorer sport for first time on the highway on march 4, 2013. when accelerating to pass a truck, i lost control of front end to point of swirling and near collision with the truck. i don't consider this a fluke as same happened a while later during same highway trip. i'm very familiar with high horsepower passenger vehicles and sports cars for that matter. i am also very familiar with higher and allowable speeds having driven and handled sport cars and passenger vehicles on german autobahns while living in europe. it is my experience and belief that the combination of characteristics (weight balancing in combination with significant horsepower, possibly large tire size, traction and four wheel/front wheel drive aspects, thrust etc.) make this vehicle, the ford explorer sport, extremely dangerous on highway while accelerating at allowable speeds. a local dealerships' expert (read: dealer is an independent contractor) in indiana confirmed my observations and beliefs and used term "squirlyness" to describe vehicles' handling when accelerating at highway speeds. ford indicates that vehicle operates as designed, i content the design is bad, causing this ford explorer sport version to be very dangerous. in my mind it is entirely foreseeable that accidents will happen to unsuspecting drivers of this vehicle based on the vehicle characteristics. obviously this is something that will not be admitted to by ford due to pre-emptive liability assumption in case of accidents. i offered ford to take this new vehicle back. once again i understand that they would not as this would imply admittance of safety concerns regarding the ford explorer sport version.
Reported in: GRAND RAPIDS MI || Crash: N || VIN #: 1FM5K8GT1DG
STEERING
i drove my recently acquired and new ford explorer sport for first time on the highway on march 4, 2013. when accelerating to pass a truck, i lost control of front end to point of swirling and near collision with the truck. i don't consider this a fluke as same happened a while later during same highway trip. i'm very familiar with high horsepower passenger vehicles and sports cars for that matter. i am also very familiar with higher and allowable speeds having driven and handled sport cars and passenger vehicles on german autobahns while living in europe. it is my experience and belief that the combination of characteristics (weight balancing in combination with significant horsepower, possibly large tire size, traction and four wheel/front wheel drive aspects, thrust etc.) make this vehicle, the ford explorer sport, extremely dangerous on highway while accelerating at allowable speeds. a local dealerships' expert (read: dealer is an independent contractor) in indiana confirmed my observations and beliefs and used term "squirlyness" to describe vehicles' handling when accelerating at highway speeds. ford indicates that vehicle operates as designed, i content the design is bad, causing this ford explorer sport version to be very dangerous. in my mind it is entirely foreseeable that accidents will happen to unsuspecting drivers of this vehicle based on the vehicle characteristics. obviously this is something that will not be admitted to by ford due to pre-emptive liability assumption in case of accidents. i offered ford to take this new vehicle back. once again i understand that they would not as this would imply admittance of safety concerns regarding the ford explorer sport version.
Reported in: GRAND RAPIDS MI || Crash: N || VIN #: 1FM5K8GT1DG
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
i am reporting an emission issue with this vehicle and the previous one i had with same issue. something needs to be done to make this not happen to anyone else. i am breathing exhaust fumes in the cabin at hard acceleration through the ac system all the time even after they so called fixed this vehicle. even with moderate acceleration passing someone. i am going through the lemon law at this time. the smell is so bad it is giving me headaches all day and night and effecting my health. if it is in two vehicles then it is in all of them ford needs to fix this problem period not part fix it. i was told by florida attorney generals attorney to report this to you.
Reported in: BRADENTON FL || Crash: N || VIN #: 1FM5K7D82DG
FUEL/PROPULSION SYSTEM
i am reporting an emission issue with this vehicle and the previous one i had with same issue. something needs to be done to make this not happen to anyone else. i am breathing exhaust fumes in the cabin at hard acceleration through the ac system all the time even after they so called fixed this vehicle. even with moderate acceleration passing someone. i am going through the lemon law at this time. the smell is so bad it is giving me headaches all day and night and effecting my health. if it is in two vehicles then it is in all of them ford needs to fix this problem period not part fix it. i was told by florida attorney generals attorney to report this to you.
Reported in: BRADENTON FL || Crash: N || VIN #: 1FM5K7D82DG
STEERING
while accelerating under full throttle the vehicle steering becomes erratic and the vehicle wants to weave side to side with no input from the steering wheel. i am extremely concerned that this will eventually cause me to have motor vehicle collision when trying to pass another vehicle, get up to speed on from a highway on ramp, or while trying to avoid another situation. i would like the nhtsa and ford to evaluate their 2013 ford explorer limited 4wd for unintentional steering sway under full acceleration.
Reported in: NOTTINGHAM MD || Crash: N || VIN #: 1FM5K8F80DG
VEHICLE SPEED CONTROL
while accelerating under full throttle the vehicle steering becomes erratic and the vehicle wants to weave side to side with no input from the steering wheel. i am extremely concerned that this will eventually cause me to have motor vehicle collision when trying to pass another vehicle, get up to speed on from a highway on ramp, or while trying to avoid another situation. i would like the nhtsa and ford to evaluate their 2013 ford explorer limited 4wd for unintentional steering sway under full acceleration.
Reported in: NOTTINGHAM MD || Crash: N || VIN #: 1FM5K8F80DG
FUEL/PROPULSION SYSTEM
the fuel pump started to come apart under normal driving condition releasing raw gas fumes into the passenger cabin. this defect made the car unsafe to drive.
Reported in: FORT WORTH TX || Crash: N || VIN #:
STEERING
tl* the contact owns a 2013 ford explorer. the contact stated that the power steering failed while the engine was started and also, while driving at low speed. the power steering warning light illuminated while the failure occurred. the failure was experienced several times. the contact was able to coast to the shoulder to restart the engine. the vehicle then functioned normally. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 4,000 and the approximate mileage was 8,000. updated 5/24/13 *cn
Reported in: AMARILLO TX || Crash: N || VIN #: 1FM5K7D84DG
ELECTRICAL SYSTEM
on multiple occasions the navigation system has gone "off route" while driving to a destination. off route means the gps is still displayed but the marker is moved off to the side of the route on the map. this indicates to the system that it is "off route" and starts displaying messages and additional directions. this is a serious distraction and has almost caused accidents between trying to watch for the traffic signs and follow or correct the re-route. when contacting corporate ford, they are aware of the issue; however, we are told there is nothing they will do to correct it. this is a serious issue that is affecting a number of their vehicles and they do not believe that it is serious enough to warrant a fix at this time.
Reported in: GAHANNA OH || Crash: N || VIN #: 1FM5K7D87DG
ELECTRONIC STABILITY CONTROL
i experienced a loss of power steering while driving, as well as stability control, traction control, and terrain management systems errors. i was stopped at an intersection waiting to make a left turn. once i started moving to make the turn (@ 5 mph), a number of beeps went off, warnings were displayed on the vehicle information screen, and i lost power steering. after pulling over to the side of the road with no power steering, i turned off the car and then restarted. at this point the power steering was working, but the traction control and terrain management errors were still happening. after a minute, the traction control light went off. there was still an error with the terrain management. after getting home safely 90 minutes later, i restarted it again, and all systems seemed to be working, with no errors reported.
Reported in: WEST CHESTER PA || Crash: N || VIN #: 1FM5K8GT9DG
STEERING
i experienced a loss of power steering while driving, as well as stability control, traction control, and terrain management systems errors. i was stopped at an intersection waiting to make a left turn. once i started moving to make the turn (@ 5 mph), a number of beeps went off, warnings were displayed on the vehicle information screen, and i lost power steering. after pulling over to the side of the road with no power steering, i turned off the car and then restarted. at this point the power steering was working, but the traction control and terrain management errors were still happening. after a minute, the traction control light went off. there was still an error with the terrain management. after getting home safely 90 minutes later, i restarted it again, and all systems seemed to be working, with no errors reported.
Reported in: WEST CHESTER PA || Crash: N || VIN #: 1FM5K8GT9DG
POWER TRAIN
tl* the contact owns a 2013 ford explorer. the contact stated that while traveling 65 mph, the steering wheel seized. the contact was able to maneuver the vehicle to the side of the highway. the contact took the vehicle to the dealer and was told that the problem could have been with the steering, axle or the transmission. the dealer did not have specifics pertaining to the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileages were 2,000.
Reported in: HOLLY SPRINGS NC || Crash: N || VIN #:
SUSPENSION
tl* the contact owns a 2013 ford explorer. the contact stated that while traveling 65 mph, the steering wheel seized. the contact was able to maneuver the vehicle to the side of the highway. the contact took the vehicle to the dealer and was told that the problem could have been with the steering, axle or the transmission. the dealer did not have specifics pertaining to the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileages were 2,000.
Reported in: HOLLY SPRINGS NC || Crash: N || VIN #:
STEERING
tl* the contact owns a 2013 ford explorer. the contact stated that while traveling 65 mph, the steering wheel seized. the contact was able to maneuver the vehicle to the side of the highway. the contact took the vehicle to the dealer and was told that the problem could have been with the steering, axle or the transmission. the dealer did not have specifics pertaining to the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileages were 2,000.
Reported in: HOLLY SPRINGS NC || Crash: N || VIN #:
ENGINE AND ENGINE COOLING
a foul exhaust like smell enters the cabin upon acceleration. the dealer attempted to identify and correct the problem, however, the condition continues.
Reported in: NORTH KINGSTOWN RI || Crash: N || VIN #: 1FM5K8F88DG
STEERING
i was making a u-turn not even going more than 15 mph and my 2013 ford explorer sport's, which only has 6050 miles on it, power steering suddenly stop working and all across the dash, warning lights lit up, stability control fault, power steering assist fault, terrain management fault, traction control fault. i lost power steering and slowly steered into the nearest gas station. i turned off my engine and then restarted it, the power steering worked again and some of the warning lights went off, except the terrain management and stability control lights, i turned off the vehicle a second time and all the warnings lights went off, i went straight the dealership and it is there now. the service advisor had said he has seen this happen once and they replaced the power steering gears and system. i am very concerned that this will happen again and i will lose control of the vehicle and cause an accident and hurt myself and my family and other persons. luckily i was in slow traffic and a gas station was nearby, and i did not have my family in the vehicle. ford needs to address this issue with the explorers and fix these safety issues asap!
Reported in: SPRING TX || Crash: N || VIN #: 1FM5K8GT0DG
ELECTRONIC STABILITY CONTROL
i was making a u-turn not even going more than 15 mph and my 2013 ford explorer sport's, which only has 6050 miles on it, power steering suddenly stop working and all across the dash, warning lights lit up, stability control fault, power steering assist fault, terrain management fault, traction control fault. i lost power steering and slowly steered into the nearest gas station. i turned off my engine and then restarted it, the power steering worked again and some of the warning lights went off, except the terrain management and stability control lights, i turned off the vehicle a second time and all the warnings lights went off, i went straight the dealership and it is there now. the service advisor had said he has seen this happen once and they replaced the power steering gears and system. i am very concerned that this will happen again and i will lose control of the vehicle and cause an accident and hurt myself and my family and other persons. luckily i was in slow traffic and a gas station was nearby, and i did not have my family in the vehicle. ford needs to address this issue with the explorers and fix these safety issues asap!
Reported in: SPRING TX || Crash: N || VIN #: 1FM5K8GT0DG
ENGINE
tl* the contact owns a 2013 ford explorer. the contact stated that while driving 20 mph, the vehicle failed to accelerate. the vehicle was taken to a dealer for diagnosis and the contact was informed that the intake hose from the turbo charger had become disconnected. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure and current mileage was 399.
Reported in: WANTAGH NY || Crash: N || VIN #: 1FM5K8GT9DG
ELECTRICAL SYSTEM
after entering a highway my horn honked and the message "no key detected" appeared. the vehicle never died but this has happened over a dozen times. i have had it in the shop, where the same concern was duplicated, and was told that it is some sort of interference with the radio frequency of the keys, they said that anything from phones to charges could cause this and that it is normal and i would have to live with it. on 1/17/13 and again on 2/11/13 after pushing the button to turn the car off the auxiliary power came on. i was told this is okay and that the power would eventually turn itself off. 5/16/2013 this was the second time i noticed that my radio had shut itself off. i turned the car on and the radio was off, i know i did not turn this off when i turned the car off.
Reported in: MOUNT VERNON MO || Crash: N || VIN #: 1FM5K8F88DG
STEERING
tl* the contact owns a 2013 ford explorer. the contact stated that the vehicle would sporadically over-steer. the vehicle was taken to the dealer and the technician stated that the vehicle was performing to standards. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 1,700.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1FM5K8D85DG
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford explorer. the contact stated that the vehicle emitted a strong gasoline fuel odor. the vehicle was taken to the dealer and inspected. the failure was located at the fuel tank, which was leaking fuel. the vehicle was not repaired. the manufacturer advised the contact that the vehicle was not included in nhtsa campaign number 13v109000 (fuel system, gasoline). the failure and current mileage was 10,500.
Reported in: ASHVILLE NC || Crash: N || VIN #: 1FM5K8F8XDG
ELECTRICAL SYSTEM
tl* the contact owns a 2013 ford explorer. the contact stated that while driving 10 mph, the vehicle stalled as the back-up camera failed with the illumination of the low oil pressure warning light. the vehicle was taken to the dealer for diagnosis where it was stated that the back-up camera wiring needed to be replace but the dealer was unable to duplicate the stalling problem. the vehicle was repaired. the manufacturer was not notified. the vin was not available. the approximate failure mileage was 5,000.
Reported in: WINNSBORO TX || Crash: N || VIN #:
FUEL SYSTEM, GASOLINE
from my ford explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. odor did not diminish. i brought the vehicle to ma dealership, (5-17-13), where mechanics determined that gas tank was leaking. parts not easily available. gas tank and fuel pump had to be replaced. i spoke with ford ne regional mgr, [xxx], and requested an upgrade to my warranty from 5yr to 7yr. she said, "ford does not pay for pain and suffering," after i said that this was a serious fire safety hazard. she told me that nothing happened so it can't be considered. no upgrade allowed! and she also told me that "parts break, and have to be fixed.!" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. the myfordsync system has been a nightmare. it has been serviced 10+ times since purchase in 9-2013. complete failure to work has happened. blank screen, no backup cameras. very expensive vehicle. i spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem." this car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. the current gas mileage is well under the sticker mpg of 26 highway. it is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. towing it is 14 mpg to 15.4mpg. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: SOUTHBOROUGH MA || Crash: N || VIN #: 1FM5K8F84DG
FUEL/PROPULSION SYSTEM
there was gasoline leaking out of the fuel module into my garage when i went to get into the explorer to go to work. i also have a gas hot water heater in the garage beside where i park the explorer. i was not aware there was a recall on this until i got it to the dealership. the fumes were extremely strong. i opened the garage door and let the fumes dissipate and drove it to the dealership for repair where i found out no parts are available and won't be until possibly september. i was told that my vehicle is not drivable in its current condition. i am handicapped and have an electric chair carrier on the back of the explorer which i have to use to take my electric chair to work. now, i have no vehicle and have been home for over a week with no vehicle i can drive. i asked ford to swap my explorer for an identical one which was denied. they offered me a 15 passenger van to drive until my vehicle is repaired but i would have to pay the taxes on the rental cost daily until mine is repaired. i can't get a 15 passenger van in my driveway much less my garage! i need my vehicle repaired now or a new vehicle. i can't just drive anything due to my disabilities. in addition, it should not be my responsibility to pay taxes on a rental vehicle until mine is repaired as it is not my fault that ford's fuel modules are defective. i can't afford that cost in addition to my monthly car payment and gas costs.
Reported in: NORTH LAS VEGAS NV || Crash: N || VIN #: 1FM5K8F82DG
ENGINE
taking a trip in my 2013 ford explorer sport (texas to florida) with the 3.5 turbocharged engine in raining conditions and vehicle began to shake violently, shudder and stall when i attempted to accelerate. would not drive properly, check engine light came on and vehicle had to coast off highway and stay in hotel until dealership opened next day. loss of time and very dangerous.
Reported in: CROSBY TX || Crash: N || VIN #: 1FM5K8GT1DG
FUEL SYSTEM, GASOLINE
taking a trip in my 2013 ford explorer sport (texas to florida) with the 3.5 turbocharged engine in raining conditions and vehicle began to shake violently, shudder and stall when i attempted to accelerate. would not drive properly, check engine light came on and vehicle had to coast off highway and stay in hotel until dealership opened next day. loss of time and very dangerous.
Reported in: CROSBY TX || Crash: N || VIN #: 1FM5K8GT1DG
FUEL SYSTEM, GASOLINE
my 2013 ford explorer has been at the dealership for 3 weeks now and still no replacement parts for the fuel pump. i have contacted ford directly 3 times and they can't give me an answer and have been in constant contact with the dealership and no one can tell me when this part will be ready. i have been given a rental but it is a chevy impala, not anywhere near the size of my explorer, and had to fight to get that as they only pay for a compact car. i have two young children and this is summer time and we are doing a lot of traveling that is very difficult without my explorer. it would be nice if someone could give me an answer about how much longer this is going to take. i am beyond frustrated and ready to ask ford for my money back so that i can buy a different vehicle but i assure you they won't do that. what is even more irritating is i am paying a monthly payment and insurance on a car i have been without for almost a month. someone needs to step up and get these parts out to the dealerships. i also did not know about this recall until reading an article about it. nice to know that i was never notified by ford!!
Reported in: RICHMOND TX || Crash: N || VIN #: 1FM5K7D87DG
STRUCTURE:BODY
my panoramic sunroof exploded!! i was sitting in my vehicle, parked in the driveway and heard a loud noise. i got out and checked the tires and around my vehicle. i saw nothing unusual so i got back in, turned the air off and that's when i discovered it was the sunroof. i heard crackling of glass. got back out and stepped in the back passenger door and looked on top - it had cracked in the shape of an x with a small pop up right in the center. it was obvious that nothing had hit the glass because i was parked in my driveway and the glass was pushed upward instead of inward. i took numerous pictures of the vehicle sitting in my driveway right after this happened. drove it to the nearest dealership, within a half hour, as per the service mgr. for pre approval of warranty coverage. it was denied twice. ford's response for denial of warranty coverage : " as per section 3 of the warranty and policy manual, damaged glass (stone chips, scratches, etc.) is not considered a warrantable condition unless as related to another defective component. the loud noise as described by the customer has generally been found to be the time in which the glass is impacted in other similar cases. the point of impact to the glass is the place in which the glass is broken and bowed upward (bow upward due to interior cabin pressure is slightly greater than ambient pressure when windows are up and the hvac system is running.) unfortunately, this broken glass is considered to be damage that can not be covered under the new vehicle warranty at this time." 23 days later...my $40k vehicle is still damaged and sitting in my garage b/c this is an ongoing issue with these panoramic sunroofs exploding. ford can not keep up with the demand for replacement glass. i pray someone, especially a child is not injured or even worse killed by this defect.
Reported in: SAINT LEONARD MD || Crash: N || VIN #: 1FM5K7D87DG
VISIBILITY:SUN ROOF ASSEMBLY
my panoramic sunroof exploded!! i was sitting in my vehicle, parked in the driveway and heard a loud noise. i got out and checked the tires and around my vehicle. i saw nothing unusual so i got back in, turned the air off and that's when i discovered it was the sunroof. i heard crackling of glass. got back out and stepped in the back passenger door and looked on top - it had cracked in the shape of an x with a small pop up right in the center. it was obvious that nothing had hit the glass because i was parked in my driveway and the glass was pushed upward instead of inward. i took numerous pictures of the vehicle sitting in my driveway right after this happened. drove it to the nearest dealership, within a half hour, as per the service mgr. for pre approval of warranty coverage. it was denied twice. ford's response for denial of warranty coverage : " as per section 3 of the warranty and policy manual, damaged glass (stone chips, scratches, etc.) is not considered a warrantable condition unless as related to another defective component. the loud noise as described by the customer has generally been found to be the time in which the glass is impacted in other similar cases. the point of impact to the glass is the place in which the glass is broken and bowed upward (bow upward due to interior cabin pressure is slightly greater than ambient pressure when windows are up and the hvac system is running.) unfortunately, this broken glass is considered to be damage that can not be covered under the new vehicle warranty at this time." 23 days later...my $40k vehicle is still damaged and sitting in my garage b/c this is an ongoing issue with these panoramic sunroofs exploding. ford can not keep up with the demand for replacement glass. i pray someone, especially a child is not injured or even worse killed by this defect.
Reported in: SAINT LEONARD MD || Crash: N || VIN #: 1FM5K7D87DG
ENGINE
tl* the contact owns a 2013 ford explorer. the contact stated that when driving at various speeds, contact in the vehicle would become dizzy and nauseous for unknown reasons. one passenger became violently ill and was transported to the emergency room for treatment. the vehicle was taken to a dealer for diagnosis and the contact was informed that the seals would need to be replaced because the exhaust fumes were leaking into the air conditioning unit. the manufacturer was notified of the failure. the vehicle was not repaired. the failure and current mileage was 7,500.
Reported in: SAN ANTONIO TX || Crash: N || VIN #: 1FM5K8GT1DG
STEERING
vehicle begins to vibrate and can not be driven over 35 mph during or after snow storms with wet heavy snow on road (sometimes caused by salting roadway). wheel well opening around all four tires are so small and enclosed, snow accumulates into solid ice around all four tires and both axles begin to vibrate violently. driver either stops every 8-10 miles along side busy highway to chop ice out (takes me 40 minutes for all four tire openings), slows highway traffic down to 30 mph, or goes to ford dealer. local dealer sees 6-10 of these vehicles a day and chops ice out at no charge and makes no work order history. traveling at only 35 mph when traffic is going 55 or 70 mph is dangerous. stopping every 8-15 minutes along busy highway to chop ice with back to passing traffic is dangerous. dealers do not inform potential buyers of the ice problem. ford has this design defect problem with more than one make of vehicle, knows about the complaints, but will not sponsor a solution. personally, along with clearing the ice on m-115 as i go to a doctor's appointment in traverse city, chopping ice hurts my bone on bone shoulders and the lower three vertebrae of my back that no longer have a disc between them. the slippery side of road is dangerous for my two artificial hips and is simply not safe to my person and slows down some passing vehicles that may slip and slide into me or oncoming traffic of the only 2 lane highway. northern michigan is getting unnecessarily more dangerous in the winter time. there have been multiple incidents and the incident date above is only approximate.
Reported in: CADILLAC MI || Crash: N || VIN #: 1FM5K8D80DG
WHEELS
vehicle begins to vibrate and can not be driven over 35 mph during or after snow storms with wet heavy snow on road (sometimes caused by salting roadway). wheel well opening around all four tires are so small and enclosed, snow accumulates into solid ice around all four tires and both axles begin to vibrate violently. driver either stops every 8-10 miles along side busy highway to chop ice out (takes me 40 minutes for all four tire openings), slows highway traffic down to 30 mph, or goes to ford dealer. local dealer sees 6-10 of these vehicles a day and chops ice out at no charge and makes no work order history. traveling at only 35 mph when traffic is going 55 or 70 mph is dangerous. stopping every 8-15 minutes along busy highway to chop ice with back to passing traffic is dangerous. dealers do not inform potential buyers of the ice problem. ford has this design defect problem with more than one make of vehicle, knows about the complaints, but will not sponsor a solution. personally, along with clearing the ice on m-115 as i go to a doctor's appointment in traverse city, chopping ice hurts my bone on bone shoulders and the lower three vertebrae of my back that no longer have a disc between them. the slippery side of road is dangerous for my two artificial hips and is simply not safe to my person and slows down some passing vehicles that may slip and slide into me or oncoming traffic of the only 2 lane highway. northern michigan is getting unnecessarily more dangerous in the winter time. there have been multiple incidents and the incident date above is only approximate.
Reported in: CADILLAC MI || Crash: N || VIN #: 1FM5K8D80DG
POWER TRAIN
vehicle begins to vibrate and can not be driven over 35 mph during or after snow storms with wet heavy snow on road (sometimes caused by salting roadway). wheel well opening around all four tires are so small and enclosed, snow accumulates into solid ice around all four tires and both axles begin to vibrate violently. driver either stops every 8-10 miles along side busy highway to chop ice out (takes me 40 minutes for all four tire openings), slows highway traffic down to 30 mph, or goes to ford dealer. local dealer sees 6-10 of these vehicles a day and chops ice out at no charge and makes no work order history. traveling at only 35 mph when traffic is going 55 or 70 mph is dangerous. stopping every 8-15 minutes along busy highway to chop ice with back to passing traffic is dangerous. dealers do not inform potential buyers of the ice problem. ford has this design defect problem with more than one make of vehicle, knows about the complaints, but will not sponsor a solution. personally, along with clearing the ice on m-115 as i go to a doctor's appointment in traverse city, chopping ice hurts my bone on bone shoulders and the lower three vertebrae of my back that no longer have a disc between them. the slippery side of road is dangerous for my two artificial hips and is simply not safe to my person and slows down some passing vehicles that may slip and slide into me or oncoming traffic of the only 2 lane highway. northern michigan is getting unnecessarily more dangerous in the winter time. there have been multiple incidents and the incident date above is only approximate.
Reported in: CADILLAC MI || Crash: N || VIN #: 1FM5K8D80DG
ELECTRICAL SYSTEM
driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. vehicle begins to decelerate and transmission goes from an illuminated "d" to blank. very hard to maneuver vehicle. vehicle struggles to gain speed afterwards. the only resolution i have found is to pull over if possible and turn on vehicle and restart. this has happened 4 times in the past two weeks.
Reported in: WESLACO TX || Crash: N || VIN #: 1FM5K7D81DG
ELECTRONIC STABILITY CONTROL
driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. vehicle begins to decelerate and transmission goes from an illuminated "d" to blank. very hard to maneuver vehicle. vehicle struggles to gain speed afterwards. the only resolution i have found is to pull over if possible and turn on vehicle and restart. this has happened 4 times in the past two weeks.
Reported in: WESLACO TX || Crash: N || VIN #: 1FM5K7D81DG
POWER TRAIN
driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. vehicle begins to decelerate and transmission goes from an illuminated "d" to blank. very hard to maneuver vehicle. vehicle struggles to gain speed afterwards. the only resolution i have found is to pull over if possible and turn on vehicle and restart. this has happened 4 times in the past two weeks.
Reported in: WESLACO TX || Crash: N || VIN #: 1FM5K7D81DG
STEERING
driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. vehicle begins to decelerate and transmission goes from an illuminated "d" to blank. very hard to maneuver vehicle. vehicle struggles to gain speed afterwards. the only resolution i have found is to pull over if possible and turn on vehicle and restart. this has happened 4 times in the past two weeks.
Reported in: WESLACO TX || Crash: N || VIN #: 1FM5K7D81DG
FUEL SYSTEM, GASOLINE
i bought my explorer january 3, 2013. a few weeks later i began to smell gas fumes coming from the airconditioner vents when starting the ignition. it only lasted a few minutes before the fumes were no longer smelt. this continued to go on for months, randomly, whether the gas tank was full or empty, whether it was driven for miles or if it was starting for the first time that day. multiple passengers, including my daughter, have smelt the fumes and questioned whether it was safe. my mother and cousin both purchased an explorer as well & both immediately had the same problems. i called the salesman that i purchased it from and he advised that i have it looked at. shortly after, i learned about the mass recall that ford had placed on the explorers. i immediately took it to the service department (june 6, 2013) & was told that they couldn't find anything wrong with it according to the computer. i insisted that they take another look at it because this was happening too often & by this time my garage had started to smell like gas. the dealership decided to place me in a rental car & take a longer look it. i was told that next monday that ford would honor my complaints & have the parts replaced. this has yet to happen. i am currently still in a rental due to ford not wanting to replace my parts until they mass produce the faulty part. i was told that it will be this october before they consider replacing my part now. this explorer is dangerous due to the fumes and chance of explosion. it is also a fire/explosion hazard for me to have it parked at my house. my explorer remains useless at the dealership. my mom was told she shouldn't bring in her vehicle until october some time due to not having the part. this is 3 new explorers that are not covered under the recall and that are dangerous to my family and other families on the highways. i can only wonder if there are more.
Reported in: BISMARCK AR || Crash: N || VIN #: 1FM5K7D94DG
FUEL SYSTEM, GASOLINE
my wife brought our 2013 ford explorer into our dealership, early may 2013, in regards to smelling gas fumes outside the car and the service advisor at the time mentioned technical terms that made my wife believe that this was normal. later, i dropped off our 2013 ford explorer on june 13, 2013 (8am on thurs) at our dealership in regards to personally smelling gas fumes outside my wife's primary car. they took the vehicle in during our 2nd visit to investigate this gas odor and they confirmed it. the service advisor also mentioned a recall was issued for a fuel related issue (during 2nd visit) and we were not sure if this was related at the time. my concern are the following; why was this not taken care of during an earlier visit and i'm frustrated with the protocol our dealership followed for this potential safety hazard.
Reported in: SUISUN CITY CA || Crash: N || VIN #: 1FM5K8F82DG
POWER TRAIN
i took a 10-month rental on this vehicle in july/2012 thru enterprise/santa barbara, ca, where this incident took place. i: left the car curbside believing it was in park; crossed the sidewalk to greet a friend, left the driver door open; noticed the car rolling backward toward a car parked further down the curb; ran after the car; got into the 'v' between the driver seat and door; kept my left foot on the street - my right foot in the car to hit the brake; was unable as the momentum and door pushed me backward; "rode" the car backward with 2 hands in the interior door handle, holding myself off the road. the bottom of the door raked up the length of my left shin (scrapes and hematomas) and forced me to let go. landed on the street, left arm stuck under my back. i was pinned between the edge of the door and the asphalt as the car dragged me down the street. implored my friend to help. he gave chase as the door edge cut across my torso as it dragged me (tremendous pressure on chest and left shoulder?long bruise from right hip to left shoulder. he succeeded with difficulty as there was no power to the brakes. extreme pain for days, covered with external and internal bruises. mri revealed a rotator cuff tear in left shoulder. endured months of pain/loss of mobility while finishing project in california. returned home to connecticut, endured a difficult rotator cuff + labrum repair surgery. facing months of physical therapy and a long, hopefully successful recovery. this was the 2nd such incident with this vehicle, the first without trauma. lucky to come out of this as well as i did, i'm told the next in sequence would have been the tire running over my leg. i know others have been disabled + killed in such scenarios. please don't neglect this glaring problem. i urge the nhtsa to do everything in its power to remediate this giant leap backward in vehicular safety.
Reported in: FAIRFIELD CT || Crash: Y || VIN #: 1FM5K7F86DG
ELECTRICAL SYSTEM
dear nhtsa, i have recently purchased a ford explorer limited 2013 model about 3 months ago. since i have purchased this vehicle i have noticed that the mytouch system has constant glitches and causing distractions while driving. yesterday i started the vehicle and the entire screen was out including the backup sensors and camera. i have contacted ford and the dealership but they do not seem to be very responsive. i will be taking this vehicle to the dealership tomorrow however i find this to be a safety issue as my wife relies on the camera and sensors when parking a vehicle.
Reported in: RANCHO PALOS VERDES CA || Crash: N || VIN #:
POWER TRAIN
i started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 rpm in slow speed. change transmission to "n" and vehicle continued at 3,000 rpm. changed back to "d" and did not changed, once again change to "n" and back to drive and rpm came down.
Reported in: CAROLINA PR || Crash: N || VIN #:
ENGINE
i started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 rpm in slow speed. change transmission to "n" and vehicle continued at 3,000 rpm. changed back to "d" and did not changed, once again change to "n" and back to drive and rpm came down.
Reported in: CAROLINA PR || Crash: N || VIN #:
ELECTRICAL SYSTEM
i started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 rpm in slow speed. change transmission to "n" and vehicle continued at 3,000 rpm. changed back to "d" and did not changed, once again change to "n" and back to drive and rpm came down.
Reported in: CAROLINA PR || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
i started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 rpm in slow speed. change transmission to "n" and vehicle continued at 3,000 rpm. changed back to "d" and did not changed, once again change to "n" and back to drive and rpm came down.
Reported in: CAROLINA PR || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
i have noticed that my fuel tank is emitting strong hydrocarbon vapors due to the tank being pressurized without a fuel cap. it does not come with a fuel cap. i can see the possibility of these vapors in a closed space possibly causing a fire. i am a retired firefighter and i have seen this numerous times with gas cans left in garages with gas hot water heaters.
Reported in: MIDWEST CITY OK || Crash: N || VIN #:
VEHICLE SPEED CONTROL
tl* the contact owns a 2013 ford explorer. the contact stated that while traveling 65 mph, the vehicle suddenly lost acceleration power. the vehicle was taken to the dealer where the contact was awaiting diagnosis of the failure. the contact also mentioned that the vehicle failed to start intermittently. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 800.
Reported in: LOWELL MA || Crash: N || VIN #: 1FM5K8F85DG
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford explorer. the contact stated that after receiving notification of nhtsa campaign i.d. number 13v227000 (fuel system, gasoline) the contact took the vehicle to the dealer. the dealer stated that they did not have the parts needed to remedy the vehicle. the contact called the manufacturer and the manufacturer did not provide any assistance. the failure mileage was 12,000.
Reported in: BALITMORE MD || Crash: N || VIN #: 1FM5K8D8XDG
FUEL SYSTEM, GASOLINE
purchased vehicle in early 2013. while driving at various speeds noticed exhaust fumes coming from air vents. called my local ford dealership and they advised that it was normal to smell fumes because it was a new engine. now six months later, i continue to smell exhaust fumes through air vents while driving but it seems to be while at high rpm's over 3000. i researched the nhtsa website just to make sure i wasn't the only one and noticed that the following nhtsa id complaint numbers are also associated with exhaust fumes coming through air vents. they are #10522939, 10521718, 10511749, 10503135, 10472937, 10497684 and 10493493. it seems that there definitely is a problem with exhaust fumes entering the cabin while driving. i just received safety recall notice 13s04 for a possible fuel leak but i don't think that will stop smell from coming through the air vents. seems to be that some kind of seal or gasket is not operating as required to keep fumes from entering the cabin. i hope that ford gets serious about conducting some testing for a possible fix or recall. as others have complained, i try not to use my vehicle when transporting my family as they could be exposed to harmful exhaust fumes. this vehicle is not safe.
Reported in: CHULA VISTA CA || Crash: N || VIN #: 1FM5K7D83DG
ENGINE AND ENGINE COOLING
purchased vehicle in early 2013. while driving at various speeds noticed exhaust fumes coming from air vents. called my local ford dealership and they advised that it was normal to smell fumes because it was a new engine. now six months later, i continue to smell exhaust fumes through air vents while driving but it seems to be while at high rpm's over 3000. i researched the nhtsa website just to make sure i wasn't the only one and noticed that the following nhtsa id complaint numbers are also associated with exhaust fumes coming through air vents. they are #10522939, 10521718, 10511749, 10503135, 10472937, 10497684 and 10493493. it seems that there definitely is a problem with exhaust fumes entering the cabin while driving. i just received safety recall notice 13s04 for a possible fuel leak but i don't think that will stop smell from coming through the air vents. seems to be that some kind of seal or gasket is not operating as required to keep fumes from entering the cabin. i hope that ford gets serious about conducting some testing for a possible fix or recall. as others have complained, i try not to use my vehicle when transporting my family as they could be exposed to harmful exhaust fumes. this vehicle is not safe.
Reported in: CHULA VISTA CA || Crash: N || VIN #: 1FM5K7D83DG
ENGINE
on a night with light rain, after traveling 1.5 hrs with cruise control on, i pulled off interstate exit to make a phone call. i did not turn engine off. after call i proceeded to get back on interstate, while merging back onto interstate i accelerated hard to attain merging speed, when i merged safely in front of semi the engine shook violently and lost power. to avoid being hit, i jerked vehicle into emergency lane. the check engine light was flashing and the car placed in limp mode. i turned the vehicle completely of and restarted the engine and every thing appeared to have returned to normal. i later read that night that the f150 with same engine was having similar problems. i took the vehicle to ford the following monday. the service advisor informed me that ford has been having the same problem with my engine that is in the ford f150 in humid areas. he stated that large amounts of condensation forms in the intercooler when driving for long periods without utilizing turbo, then next time you accelerate hard the turbos suck all the condensation into the engine causing a misfire and puts engine into limp mode. after a week of them contacting ford engineers and running test, they told me they cannot repeat problem and the engine did not store any codes in the ecm from the problem. ford also told the dealer that i'm the only person with a 2013 explorer with the 3.5 ecoboost engine that has ever reported problem. since then i have read about two lawsuits which have been filed against ford involving the ecoboost engine and included the 2013 ford explorer sport. apparently this statement is not true. this is a very serious safety issue for me and my family. the ford company is apparently denying the issue exist, leaving me to drive a vehicle that can potentially put my family others with the same vehicle in harms way. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: ST. JOHNS FL || Crash: N || VIN #: 1FM5K8GT6DG
POWER TRAIN
on a night with light rain, after traveling 1.5 hrs with cruise control on, i pulled off interstate exit to make a phone call. i did not turn engine off. after call i proceeded to get back on interstate, while merging back onto interstate i accelerated hard to attain merging speed, when i merged safely in front of semi the engine shook violently and lost power. to avoid being hit, i jerked vehicle into emergency lane. the check engine light was flashing and the car placed in limp mode. i turned the vehicle completely of and restarted the engine and every thing appeared to have returned to normal. i later read that night that the f150 with same engine was having similar problems. i took the vehicle to ford the following monday. the service advisor informed me that ford has been having the same problem with my engine that is in the ford f150 in humid areas. he stated that large amounts of condensation forms in the intercooler when driving for long periods without utilizing turbo, then next time you accelerate hard the turbos suck all the condensation into the engine causing a misfire and puts engine into limp mode. after a week of them contacting ford engineers and running test, they told me they cannot repeat problem and the engine did not store any codes in the ecm from the problem. ford also told the dealer that i'm the only person with a 2013 explorer with the 3.5 ecoboost engine that has ever reported problem. since then i have read about two lawsuits which have been filed against ford involving the ecoboost engine and included the 2013 ford explorer sport. apparently this statement is not true. this is a very serious safety issue for me and my family. the ford company is apparently denying the issue exist, leaving me to drive a vehicle that can potentially put my family others with the same vehicle in harms way. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: ST. JOHNS FL || Crash: N || VIN #: 1FM5K8GT6DG
LATCHES/LOCKS/LINKAGES
tl* the contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 13v270000 (locks/latches and stated that the dealer informed her it would take a week to receive the parts. the manufacturer was not notified. the contact had not experienced a failure.
Reported in: BLOOMFIELD NJ || Crash: N || VIN #: 1FM5K8D88DG
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford explorer. the contact stated that the gasoline would disappear when refueling to capacity. she also began to smell gasoline in the vehicle. the contact received notification of nhtsa campaign number: 13v227000 (fuel system, gasoline) and the vehicle was taken for repair however, the contact continued to smelled fuel after the repair. the manufacturer was notified and informed her that all of the recalls procedures had been performed accordingly on the vehicle. the approximate failure mileage was 5,200 and the current mileage was 5,800.
Reported in: MOUNT EPHRAIM NJ || Crash: N || VIN #: 1FM5K8F8XDG
ENGINE
tl* the contact owns a 2013 ford explorer. the contact stated that after starting the vehicle, there was a burning smell emerging from the vehicle on several occasions. the vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. the manufacturer was not notified. the approximate failure mileage was 10. updted 09/30/13*lj
Reported in: LAKE CLACID FL || Crash: N || VIN #: 1FM5K7F85DG
ENGINE
i was driving on a two lane road with a speed limit of 55mph. i was behind a slow moving vehicle and wanted to pass it. there was another vehicle approaching in the oncoming lane and i thought i had enough distance to pass. as i turned into the oncoming lane and began to accelerate to pass this vehicle, i heard a strange noise like a "poof" and my vehicle lost power and slowed. fortunately, there was enough distance between me and the oncoming vehicle and the oncoming vehicle had a wide shoulder . after that, i noticed the vehicle seemed to have less power on acceleration. about two months later it started leaking oil on the left front side. it is a sport model.
Reported in: FOREST KNOLLS CA || Crash: N || VIN #: 1FM5K8GT6DG
VEHICLE SPEED CONTROL
i was driving on a two lane road with a speed limit of 55mph. i was behind a slow moving vehicle and wanted to pass it. there was another vehicle approaching in the oncoming lane and i thought i had enough distance to pass. as i turned into the oncoming lane and began to accelerate to pass this vehicle, i heard a strange noise like a "poof" and my vehicle lost power and slowed. fortunately, there was enough distance between me and the oncoming vehicle and the oncoming vehicle had a wide shoulder . after that, i noticed the vehicle seemed to have less power on acceleration. about two months later it started leaking oil on the left front side. it is a sport model.
Reported in: FOREST KNOLLS CA || Crash: N || VIN #: 1FM5K8GT6DG
FUEL/PROPULSION SYSTEM
tl- the contact owns a 2013 ford explorer. the contact stated when she called to make an appointment she was advised that part needed to remedy the recall was unavailable. there was no time frame available for the part. the manufacturer was made aware of the issue. the contact has not experienced any failures. the current mileage was 4,200.- ll
Reported in: HOUSTON TX || Crash: N || VIN #: 1FM5K7D88DG
STRUCTURE
water coming in the vehicle through the third row passenger seatbelt..it then drips on the seat ..had it at the dealer three times already..they do not have a clue how to fix it.
Reported in: MAHOPAC NY || Crash: N || VIN #: 1FM5K8B86DG
FUEL SYSTEM, GASOLINE
as i was driving i-10 westbound in houston there was a very loud definitive explosion in the area of the gas tank on my 2013 ford explorer. i immediately lost power and coasted to the hazard lane. the fire trucks arrived and the firemen applied putty to all of the leaks around the fuel tank. it was confirmed that all of my fuel had dumped out immediately during the explosion preventing further damage and fire. just having filled my gas tank, i feel lucky to be alive right now. i am really at a loss of words as to why ford motor company and the dealer mac haik ford did not notify me of the fuel tank leak recall, especially since the vehicle was just in the service department at mak haik less than a week ago. i had clearly requested that all recalls that may be applicable to this vehicle be ascertained prior to releasing it to me.
Reported in: HOUSTON TX || Crash: N || VIN #: 1FM5K7F8XDG
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford explorer. the contact received recall notice nhtsa campaign number: 13v227000 (fuel system) in the mail several months ago and stated the dealer informed her the parts were not available for the repair. the manufacturer was not notified. the contact had not experienced a failure.
Reported in: HOSCHTON GA || Crash: N || VIN #: 1FM5K8GT0DG
ELECTRONIC STABILITY CONTROL
i have a 2013 explorer sport which i purchased new from the dealer 2 months ago. on the morning of 8/15/2013 i was turning left into a parking lot after coming to a complete stop on a road, going less than 10mph. as i accelerated and turned my wheel left the power steering failed completely making it almost impossible to turn the wheel and the warning lights on the dash came on for the advancetrac and the stability control. i was able to steer the vehicle into a parking spot and put it in park. i turned the vehicle off, waited a minute or two and turned it back on without resolution of the symptoms. i looked up the warning lights in the owners manual and it said to have it serviced immediately. i had my explorer towed to the closest ford dealer. the dealership states that they have driven the vehicle over 100 miles in the past week and a half without those problems occurring again. i've read several articles about faulty epas systems, none from 2013 explorers yet. the ford engineers have told the dealership to return the vehicle to me and 'see if it happens again'. i asked the dealership to put another 200 miles or so on the vehicle to see if the problem occurs again while i seek information from ford. *js
Reported in: KAILUA HI || Crash: N || VIN #: 1FM5K8GT5DG
STEERING
i have a 2013 explorer sport which i purchased new from the dealer 2 months ago. on the morning of 8/15/2013 i was turning left into a parking lot after coming to a complete stop on a road, going less than 10mph. as i accelerated and turned my wheel left the power steering failed completely making it almost impossible to turn the wheel and the warning lights on the dash came on for the advancetrac and the stability control. i was able to steer the vehicle into a parking spot and put it in park. i turned the vehicle off, waited a minute or two and turned it back on without resolution of the symptoms. i looked up the warning lights in the owners manual and it said to have it serviced immediately. i had my explorer towed to the closest ford dealer. the dealership states that they have driven the vehicle over 100 miles in the past week and a half without those problems occurring again. i've read several articles about faulty epas systems, none from 2013 explorers yet. the ford engineers have told the dealership to return the vehicle to me and 'see if it happens again'. i asked the dealership to put another 200 miles or so on the vehicle to see if the problem occurs again while i seek information from ford. *js
Reported in: KAILUA HI || Crash: N || VIN #: 1FM5K8GT5DG
SERVICE BRAKES, HYDRAULIC
i was parked on a driveway which was elevated and had a steep slope down to the road. i put the car in reverse and when i tried to brake the brakes did not function. i could not stop the car and hit a tree.
Reported in: SWANZEY NH || Crash: Y || VIN #: 1FM58D87DGB
ENGINE
when accelerating, with engine rpms rising above ~3500 rpm, a noxious sulfur-like odor is admitted into the passenger cabin through the climate control vents. the odor occurs during acceleration or whenever engine speed exceeds 3500 rpm, as when on a steep incline. odor is present regardless of ventilation mode (recirculation or fresh-air), and type of fuel used (octane ratings from 85 up to 91), or where fuel was purchased (including seven different states in multiple cities). all attempts at repair, including official tsb bulletin published by the ford motor company (tsb 12-12-4), by ford dealership service center personnel have failed. *js
Reported in: FRISCO TX || Crash: N || VIN #: 1FM5K7F86DG
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 13v227000 (fuel system) in the mail and stated the dealer informed her the parts were not available for the repairs. the manufacturer was notified. the contact had not experienced a failure.
Reported in: CIDERGROVE NJ || Crash: N || VIN #: 1FM5K8F87DG
STRUCTURE:BODY
after all the new car smells began to wear off we began to notice what seemed to be exhaust fumes when we were driving up hills. we soon noticed that it happened anytime upon hard acceleration. the smell is enough to make your eyes burn and water from up in the driver seat. we thought maybe it was coming from the rear but tried in all positions and off and still have it. the ford fix with the new vent, sealant, etc. was done and had no effect on it. it was brought back into the dealership a second time and the opposite vent was replaced, still no change. we brought it back into the dealership a third time and it was checked for improper body seals and weather strips with nothing found. we are now told we have to just wait and see if ford comes up with a fix.
Reported in: FROSTBURG MD || Crash: N || VIN #: 1FM5K8B83DG
ENGINE AND ENGINE COOLING
after all the new car smells began to wear off we began to notice what seemed to be exhaust fumes when we were driving up hills. we soon noticed that it happened anytime upon hard acceleration. the smell is enough to make your eyes burn and water from up in the driver seat. we thought maybe it was coming from the rear but tried in all positions and off and still have it. the ford fix with the new vent, sealant, etc. was done and had no effect on it. it was brought back into the dealership a second time and the opposite vent was replaced, still no change. we brought it back into the dealership a third time and it was checked for improper body seals and weather strips with nothing found. we are now told we have to just wait and see if ford comes up with a fix.
Reported in: FROSTBURG MD || Crash: N || VIN #: 1FM5K8B83DG
POWER TRAIN
under heavy acceleration exhaust fumes enter the cabin. this is well documented on the ford explorer forums. http://www.explorerforum.com/forums/showthread.php?t=323597. a recall is needed or they need to buy these back!
Reported in: BLAINE MN || Crash: N || VIN #: 1FM5K7B89DG
ENGINE
under heavy acceleration exhaust fumes enter the cabin. this is well documented on the ford explorer forums. http://www.explorerforum.com/forums/showthread.php?t=323597. a recall is needed or they need to buy these back!
Reported in: BLAINE MN || Crash: N || VIN #: 1FM5K7B89DG
FUEL/PROPULSION SYSTEM
when accelerating, with engine rpms rising above 3500 rpm exhaust fumes begin to enter the cabin through the ac ducts. odor is present regardless of ventilation mode (recirculation or fresh-air). all attempts at repair, including official tsb bulletin published by the ford motor company (tsb 12-12-4) and inspection by field service engineer, by ford dealership service center personnel have failed. here is a part of a response from ford to my service technician on 10/10/2013 this concern is currently under investigation. when a resolution is available, the dealer will be notified with a tsb, ssm, fsa, or broadcast message." i think this problem exists in every ford explorer manufactured since 2011 to present but consumers either don¿t know it is happening or they don¿t know to take it to ford. others with the same complaint on this website: 2011-10545178, 10537052, 10485394, 2012- 10466807, 10458341, 2013 - 10548667, 10547404, 10545106, 10534074, 10531802, 10522939, 10511749, 10503135, 10497684, 10493493, 10472937, 2014 ¿ 10536610 (so far). one case (10521718) even had to be taken to the hospital because of the carbon monoxide. page 206 of my owners manual states ¿warning: if you smell exhaust fumes inside your vehicle, have this checked immediately. do not drive your vehicle if you smell exhaust fumes. carbon monoxide is present in exhaust fumes. take precautions to avoid its dangerous effects.¿ ford won¿t do the right thing and buy this vehicle back from me and because i bought the car certified preowned from ford, when it was only 6 months old and 16000 miles, i can¿t lemon law the vehicle in fl. i have a dead vehicle that i can't drive because i won't risk mine or my family's health, so i'm at my wits end.
Reported in: TALLAHASSEE FL || Crash: N || VIN #: 1FM5K7F88DG
ENGINE
when accelerating, with engine rpms rising above 3500 rpm exhaust fumes begin to enter the cabin through the ac ducts. odor is present regardless of ventilation mode (recirculation or fresh-air). all attempts at repair, including official tsb bulletin published by the ford motor company (tsb 12-12-4) and inspection by field service engineer, by ford dealership service center personnel have failed. here is a part of a response from ford to my service technician on 10/10/2013 this concern is currently under investigation. when a resolution is available, the dealer will be notified with a tsb, ssm, fsa, or broadcast message." i think this problem exists in every ford explorer manufactured since 2011 to present but consumers either don¿t know it is happening or they don¿t know to take it to ford. others with the same complaint on this website: 2011-10545178, 10537052, 10485394, 2012- 10466807, 10458341, 2013 - 10548667, 10547404, 10545106, 10534074, 10531802, 10522939, 10511749, 10503135, 10497684, 10493493, 10472937, 2014 ¿ 10536610 (so far). one case (10521718) even had to be taken to the hospital because of the carbon monoxide. page 206 of my owners manual states ¿warning: if you smell exhaust fumes inside your vehicle, have this checked immediately. do not drive your vehicle if you smell exhaust fumes. carbon monoxide is present in exhaust fumes. take precautions to avoid its dangerous effects.¿ ford won¿t do the right thing and buy this vehicle back from me and because i bought the car certified preowned from ford, when it was only 6 months old and 16000 miles, i can¿t lemon law the vehicle in fl. i have a dead vehicle that i can't drive because i won't risk mine or my family's health, so i'm at my wits end.
Reported in: TALLAHASSEE FL || Crash: N || VIN #: 1FM5K7F88DG
WHEELS
bought 2013 explorer with p255/50r20 104h tires went to have all terrain tires with studs put on car for winter. wheels are 18 inch rims (245/60r18 104t), recommended by ford when i bought vehicle. i need studs due to extreme conditions in montana with ice. the p255/50r20 104h tires cannot be fitted with studs. ford recommended the r18 tires. now ford refused to recalibrate my speedometer with the smaller tires even though this is the standard tire r245/60r18 put on explorers. the dealer is locked out of this option. my choice is drive without studs (cannot get in my driveway without them)and speedometer is correct or use the safer tire with studs and risk tickets as the speedometer is off..
Reported in: BUTTE MT || Crash: N || VIN #:
STRUCTURE
2013 ford explorer. consumer writes in regards to vehicle keypad entry system issues. *smd the consumer stated the keypad is enclosed in a plastic casing and opens maybe one out of three tries, which makes it virtually useless as an entry into the vehicle. the dealer admitted there was a problem, but there was no fix.
Reported in: NICHOLSON PA || Crash: N || VIN #:
STEERING
i was changing lanes from the left to the right. when i went to straighten out in the lane the electronic power steering failed, while the wheel was cut to the right. luckily, i was able to use both my hands to force the wheel back. i found it difficult to steer the wheel and i am a 34 year old construction worker. if my wife was driving the car, she would of crashed into the person who was walking on the sidewalk.
Reported in: MIDDLE VILLAGE NY || Crash: N || VIN #: 1FM5K8F89DG
SUSPENSION
tl* the contact rented a 2013 ford explorer. the contact stated that while driving 50 mph, a loud explosive noise was emitted as the front passenger's side of the vehicle collapsed. the contact inspected the vehicle and discovered that the front axle had become separated from the transfer case. the shaft had also rotated and caused damage to the passengers side upper control arm. the vehicle was towed to the rental company for further inspection. the vehicle was not repaired. the vin was not available. the approximate failure and current mileage was 13,000.
Reported in: VANCOUVER WA || Crash: N || VIN #:
STEERING
i went to subway to get something to eat and got back in car to leave and the steering assist fault service required light came on and steering wheel is very tight. i turned the car off and back on and it's not resetting. i have a tow truck on there way right not. i live in north dakota and had this happened on a highway going a high rate of speed would have been very scary. this car is not even 3 months old and has under 5,000 miles on it. this is very disturbing and needs to be addressed.
Reported in: WILLISTON ND || Crash: N || VIN #:
STEERING
tl- the contact owns 2013 ford explorer. while driving 20 mph, the contact stated that the steering wheel began to malfunction while driving 20 mph. the vehicle was taken to the dealer for inspection, but had not been diagnosed. the vehicle was not repaired. the manufacturer was notified of the defect. the approximate failure mileage was 400. rk
Reported in: MENOMONEE FALLS WI || Crash: N || VIN #: 1FM5K8GT5DG
STEERING
police vehicle - attempting to catch up to a vehicle, power steering went out.. was unable to steer and warning light stated power steering assist failure. dealer said they show no fault codes and gave it back to us. see hundreds of complains of this same nature on ford forums.
Reported in: OSCODA MI || Crash: N || VIN #: 1FM5K8AR3DG
ELECTRICAL SYSTEM
tl* the contact a owns a 2013 ford explorer. the contact stated that rodents were destroying the wires under the hood. the vehicle was taken to a dealer who stated that the wire installation was made from soy beans, which was attracting the rodents. the vehicle was repaired. the manufacturer was not made aware of the problem. the approximate failure mileage was 10,000.
Reported in: NEWBURY MA || Crash: N || VIN #: 1FM5K8D87DG
ENGINE
when i accelerate fast, the exhaust enters the vehicle from the ac unit. my car was in 3 times before the prescribed technical service bulletin (12-12-4) was performed, which by the way does not fix the issue. cant even imagine hooking up our boat to this vehicle as it will probably kill us with carbon monoxide poisoning. my 10 year old son has had bronchitis 4 times since we have had this vehicle.. hmmm possibly related!! it is only a matter of time before a child that is strapped into his seat dies of c.m. poisoning! the smell is extremely worse in the back seat, nevermind sitting in the 3rd row! you would probably die a silent death rather quickly!! and the worst part of all... ford's ceo [xxx] and ford as a whole is very aware of this issue. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: GARDEN GROVE CA || Crash: N || VIN #: 1FM5K7D87DG
FUEL SYSTEM, GASOLINE
when i accelerate fast, the exhaust enters the vehicle from the ac unit. my car was in 3 times before the prescribed technical service bulletin (12-12-4) was performed, which by the way does not fix the issue. cant even imagine hooking up our boat to this vehicle as it will probably kill us with carbon monoxide poisoning. my 10 year old son has had bronchitis 4 times since we have had this vehicle.. hmmm possibly related!! it is only a matter of time before a child that is strapped into his seat dies of c.m. poisoning! the smell is extremely worse in the back seat, nevermind sitting in the 3rd row! you would probably die a silent death rather quickly!! and the worst part of all... ford's ceo [xxx] and ford as a whole is very aware of this issue. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: GARDEN GROVE CA || Crash: N || VIN #: 1FM5K7D87DG
FUEL SYSTEM, GASOLINE
i received a safety recall notice # 13s04 from ford on a fuel delivery module that needs to be replaced. the recall notice was dated july of 2013. my ford dealer tells me they cannot get the part--don't know why. i called ford customer service and was told--computer has my part on order--but they cannot or would not tell me when i could expect the part and if i should happen to smell gas take the car to a ford dealer. what's going on????????
Reported in: CADILLAC MI || Crash: N || VIN #: 1FM5K8F83DG
ENGINE
while waiting in line at the local car wash the engine in my 2013 ford explorer sport began to rev up, then lost power and began to shake violently before the engine stalled completely. no warning lights were illuminated and no visible indications or warnings were displayed to give any indication as to what the problem might be. several attempts to restart the engine failed and i had to push the vehicle out of line and into an adjacent parking lot. when i tried to restart the vehicle once tow truck arrived to tow the vehicle back to the ford dealership where i purchased the truck it started up as if nothing had happened.
Reported in: BOLINGBROOK IL || Crash: N || VIN #: 1FM5K8GT6DG
EXTERIOR LIGHTING
tl* the contact owns a 2013 ford explorer. the contact stated that the head lights were not adequately designed. when driving with the headlights illuminated, the contact was not able to see any objects through the top portion of the windshield. the contact was concerned about the possible safety hazard of the failure. the manufacturer was made aware of the failure. the failure mileage was 12,300.
Reported in: ESSESX NJ || Crash: N || VIN #: 1FM5K8D87DG
STRUCTURE:BODY
exhaust enters the vehicle cabin any time the engine is operated at higher rpms, such as climbing a long hill or traveling at highway speeds and passing other traffic. the problem appears to have been present since purchasing the vehicle (new), but we initially thought the odor was coming from surrounding vehicles. we shortly discovered that the exhaust odor occurred without the presence of any other traffic. the vehicle was taken to the ford dealer who contacted ford engineering for a fix. the "fix" didn't help. i contacted ford customer service and established a "case" in august, 2013, and was promised the problem would be taken care of. ford told us to operate the ventilation system in the recirculation mode until the problem was solved. this only amplified the odor because the exhaust still entered but was then trapped in the cabin. at ford's direction the car was taken back to the dealer where it sat for 3 weeks but was not touched. the dealer then called and asked us to come get the car because they didn't know how to fix it. since then, despite my continuing efforts, i have been repeatedly stalled and told "we're working on it". the odor is present year round but seems to be stronger in warmer weather.
Reported in: LESLIE AR || Crash: N || VIN #: 1FM5K8F83DG
ENGINE
exhaust enters the vehicle cabin any time the engine is operated at higher rpms, such as climbing a long hill or traveling at highway speeds and passing other traffic. the problem appears to have been present since purchasing the vehicle (new), but we initially thought the odor was coming from surrounding vehicles. we shortly discovered that the exhaust odor occurred without the presence of any other traffic. the vehicle was taken to the ford dealer who contacted ford engineering for a fix. the "fix" didn't help. i contacted ford customer service and established a "case" in august, 2013, and was promised the problem would be taken care of. ford told us to operate the ventilation system in the recirculation mode until the problem was solved. this only amplified the odor because the exhaust still entered but was then trapped in the cabin. at ford's direction the car was taken back to the dealer where it sat for 3 weeks but was not touched. the dealer then called and asked us to come get the car because they didn't know how to fix it. since then, despite my continuing efforts, i have been repeatedly stalled and told "we're working on it". the odor is present year round but seems to be stronger in warmer weather.
Reported in: LESLIE AR || Crash: N || VIN #: 1FM5K8F83DG
EXTERIOR LIGHTING
2013 ford explorer. consumer writes in regards to headlights do not illuminate far enough in front of the vehicle and aim down into the road. *smd the dealer informed the consumer, it was a design feature, and there was nothing to fix. *jb
Reported in: WANTAGE NJ || Crash: N || VIN #: 1FM5K8D7DGC
ELECTRICAL SYSTEM
my 2013 ford explorer (limited) spontaneously locked while my 9 month old daughter was in the car with the keys. my wife had just put my daugther in the car with her purse, which had the vehicle keys inside. after she closed the door to walk to the driver's side, the vehicle locked, and would not open. all published vehicle owner's manuals/documentation clearly state that this should never happen. further, the vehicle has built in mechanisms to safeguard against this scenario which also failed. with the keys in the vicinity of the car, you should be able to touch the door handle to unlock the vehicle. nothing we tried would unlock the car. we live in a hot climate, so the car was well over 120 degrees. we called the fire department to break in (broken window, and door). after bringing this up with ford, they've done nothing to fix the problem. they claim it's not their fault, or responsiblity to investigate further, and there is nothing they can do. i was lucky help was close by, however, under different circumstances, this could have been far more tragic.
Reported in: RIVERSIDE CA || Crash: N || VIN #: 1FM5K7F88DG
UNKNOWN OR OTHER
my 2013 ford explorer (limited) spontaneously locked while my 9 month old daughter was in the car with the keys. my wife had just put my daugther in the car with her purse, which had the vehicle keys inside. after she closed the door to walk to the driver's side, the vehicle locked, and would not open. all published vehicle owner's manuals/documentation clearly state that this should never happen. further, the vehicle has built in mechanisms to safeguard against this scenario which also failed. with the keys in the vicinity of the car, you should be able to touch the door handle to unlock the vehicle. nothing we tried would unlock the car. we live in a hot climate, so the car was well over 120 degrees. we called the fire department to break in (broken window, and door). after bringing this up with ford, they've done nothing to fix the problem. they claim it's not their fault, or responsiblity to investigate further, and there is nothing they can do. i was lucky help was close by, however, under different circumstances, this could have been far more tragic.
Reported in: RIVERSIDE CA || Crash: N || VIN #: 1FM5K7F88DG
ENGINE
i have a 2013 ford explorer ecoboost. today (april 19, 2014), i was on highway 280 south heading towards san jose and my car decelerated twice. 1. the first time i noticed the deceleration, i pulled over to the shoulder and turned the ignition off. i did not see any warning lights on the dashboard and the fuel indicator was normal, meaning it was above the reserve line. i started the ignition, left the gear lever in neutral and pressed the accelerator pedal for a few seconds, it seemed normal. i moved onto the highway and resumed driving. 2. after about 2 miles, the car decelerated again, this time, i was afraid it might stall and pulled over to the shoulder. again, i did not see any warning lights on the dashboard and the fuel indicator was normal, meaning it was above the reserve line. i started the ignition, left the gear lever in neutral and pressed the accelerator pedal for a few seconds, it seemed normal. i moved onto the highway and resumed driving. after about 1 mile, the fuel indicator popped up the message that the car reached reserve stage. then the car worked fine for the next 4 miles. this is a serious technical issue. if the car decelerates suddenly without warning, it can cause issues for drivers.
Reported in: CAMPBELL CA || Crash: N || VIN #: 1FM5K7D9XDG
EXTERIOR LIGHTING
headlight bulb and plastic connector have melted at the connection.
Reported in: SOUTH PORTLAND ME || Crash: N || VIN #: 1FM5K8AR3DG
ELECTRICAL SYSTEM
vehicle displays door ajar when drivers door is shut. happens randomly and has now become a regular occurance.
Reported in: REDFORD MI || Crash: N || VIN #: 1FM5K8B82DG
ELECTRICAL SYSTEM
the first thing i noticed was that the car felt like it was sputtering and running roughly. when i came to a stop light, it ran really rough and just died. it started back up and i was able to drive it home. not knowing if the problem was just a fluke or not, i drove it the next day. after having gone about 8 miles, it did the same thing again. the engine runs rough and then just dies. it also happened to my husband as he left our neighborhood. it started to die on him but he put it in neutral and gave it gas. he took it to the local lincoln mercury (bayway) on gulf freeway in houston, tx. they kept it for almost 3 days, could not find anything wrong and one of the service managers drove it the last day and it never happened to him so problem was not found. today as i was traveling down the gulf freeway (i-45) service road i slowed down for a light, the car sputtered and died while sitting at the light. the car was hard to start up and i was able to get it going and trying to drive it to mcree ford where i bought it last summer. it stalled and i had to have it towed to dealership. last week when i was driving around in it, the whole a/c system turned off and it started blowing hot air. all the a/c lights had gone out. don't know if that was part of a problem or not.
Reported in: PEARLAND TX || Crash: N || VIN #: 1FM5K7F85DG
FUEL/PROPULSION SYSTEM
the first thing i noticed was that the car felt like it was sputtering and running roughly. when i came to a stop light, it ran really rough and just died. it started back up and i was able to drive it home. not knowing if the problem was just a fluke or not, i drove it the next day. after having gone about 8 miles, it did the same thing again. the engine runs rough and then just dies. it also happened to my husband as he left our neighborhood. it started to die on him but he put it in neutral and gave it gas. he took it to the local lincoln mercury (bayway) on gulf freeway in houston, tx. they kept it for almost 3 days, could not find anything wrong and one of the service managers drove it the last day and it never happened to him so problem was not found. today as i was traveling down the gulf freeway (i-45) service road i slowed down for a light, the car sputtered and died while sitting at the light. the car was hard to start up and i was able to get it going and trying to drive it to mcree ford where i bought it last summer. it stalled and i had to have it towed to dealership. last week when i was driving around in it, the whole a/c system turned off and it started blowing hot air. all the a/c lights had gone out. don't know if that was part of a problem or not.
Reported in: PEARLAND TX || Crash: N || VIN #: 1FM5K7F85DG
ENGINE
the first thing i noticed was that the car felt like it was sputtering and running roughly. when i came to a stop light, it ran really rough and just died. it started back up and i was able to drive it home. not knowing if the problem was just a fluke or not, i drove it the next day. after having gone about 8 miles, it did the same thing again. the engine runs rough and then just dies. it also happened to my husband as he left our neighborhood. it started to die on him but he put it in neutral and gave it gas. he took it to the local lincoln mercury (bayway) on gulf freeway in houston, tx. they kept it for almost 3 days, could not find anything wrong and one of the service managers drove it the last day and it never happened to him so problem was not found. today as i was traveling down the gulf freeway (i-45) service road i slowed down for a light, the car sputtered and died while sitting at the light. the car was hard to start up and i was able to get it going and trying to drive it to mcree ford where i bought it last summer. it stalled and i had to have it towed to dealership. last week when i was driving around in it, the whole a/c system turned off and it started blowing hot air. all the a/c lights had gone out. don't know if that was part of a problem or not.
Reported in: PEARLAND TX || Crash: N || VIN #: 1FM5K7F85DG
SEAT BELTS
the buckle for both inflatable seatbelts in the second row seat have broken a total of 4 times. once the buckle crumbled into many pieces in my daughter's hand, on both belts a protective plastic cover has fallen off, and now one of the belts gets stuck occasionally in the buckle. also the middle belt locked up and would not unroll. so a total of 5 issues with one row of belts and buckles. this is the row my children sit in. i requested ford to take this vehicle back under the california lemon law and they denied it!
Reported in: LINCOLN CA || Crash: N || VIN #: 1FM5K8D8XDG
STEERING
steering power support stopped without warning during a turn at lower speed. car became almost impossible to control. fault lights included stability, traction, and environmental control errors came on as the steering power support ended. fuse and mechanism appear undamaged. turning the car on and off did not remove the fault.
Reported in: IQALUIT AK || Crash: N || VIN #: 1FM5K8B88DG
STEERING
steering power support stopped without warning during a turn at lower speed. car became almost impossible to control (turn or steer). fault lights included stability, traction, and environmental control errors came on as the steering power support terminated. fuse and mechanism were undamaged. turning the car on and off did not remove the fault. vehicle did this another 3 times, including one at high speed of 70 mph on highway in fat left lane. had to allow for vehicle to meerge across 4 lanes of interstate traffic to shoulder and eventually slow down. all components of vehicle then turn off and multiple attempts to turn off andon vehicle are required with prolonged terms of vehicle being left off.
Reported in: DANBURY CT || Crash: N || VIN #: 1FM5K8GT2DG
ELECTRICAL SYSTEM
steering power support stopped without warning during a turn at lower speed. car became almost impossible to control (turn or steer). fault lights included stability, traction, and environmental control errors came on as the steering power support terminated. fuse and mechanism were undamaged. turning the car on and off did not remove the fault. vehicle did this another 3 times, including one at high speed of 70 mph on highway in fat left lane. had to allow for vehicle to meerge across 4 lanes of interstate traffic to shoulder and eventually slow down. all components of vehicle then turn off and multiple attempts to turn off andon vehicle are required with prolonged terms of vehicle being left off.
Reported in: DANBURY CT || Crash: N || VIN #: 1FM5K8GT2DG
POWER TRAIN
steering power support stopped without warning during a turn at lower speed. car became almost impossible to control (turn or steer). fault lights included stability, traction, and environmental control errors came on as the steering power support terminated. fuse and mechanism were undamaged. turning the car on and off did not remove the fault. vehicle did this another 3 times, including one at high speed of 70 mph on highway in fat left lane. had to allow for vehicle to meerge across 4 lanes of interstate traffic to shoulder and eventually slow down. all components of vehicle then turn off and multiple attempts to turn off andon vehicle are required with prolonged terms of vehicle being left off.
Reported in: DANBURY CT || Crash: N || VIN #: 1FM5K8GT2DG
AIR BAGS
tl* the contact owns a 2013 ford explorer. the contact stated while driving approximately 30 mph, another vehicle crashed into the rear driver's side door. the contact sustained injuries to the neck, shoulder and left knee. the contact also suffered from heart complications. a police report was filed. the air bags failed to deploy. the vehicle was towed to an authorized dealer. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was unavailable. the approximate failure mileage was 40,000.
Reported in: TRAVERSE MI || Crash: Y || VIN #:
STEERING
tl* the contact owns a 2013 ford explorer. the contact stated that while driving approximately 20 mph, the power steering failed intermittently without warning. the vehicle became increasingly difficult to control. the vehicle was taken to a dealer. the technician diagnosed that the power steering needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 9,000 and current mileage was 9,500.
Reported in: FULLERTON CA || Crash: N || VIN #: 1FM5K7D85DG
FUEL/PROPULSION SYSTEM
there is a foul smell in the vehicle, maybe burning plastic on the vehicle or exhaust. the fumes gets inside the vehicle that can make it unbearable when you have the ac on. you can not stay in the car. the ac has to be turn off and all windows open in order to continue driving. i brought the vehicle back to the dealership for service, last year. the service representative informed me that it was a plastic bag that got stuck in the exhaust. once its burned off the smell will be gone. however. it does not seem to be the case. the foul smell is getting worse that its unbearable to stay in the vehicle with the ac on.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1FM5K8F81DG
ENGINE
there is a foul smell in the vehicle, maybe burning plastic on the vehicle or exhaust. the fumes gets inside the vehicle that can make it unbearable when you have the ac on. you can not stay in the car. the ac has to be turn off and all windows open in order to continue driving. i brought the vehicle back to the dealership for service, last year. the service representative informed me that it was a plastic bag that got stuck in the exhaust. once its burned off the smell will be gone. however. it does not seem to be the case. the foul smell is getting worse that its unbearable to stay in the vehicle with the ac on.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1FM5K8F81DG
EQUIPMENT ADAPTIVE
there is a foul smell in the vehicle, maybe burning plastic on the vehicle or exhaust. the fumes gets inside the vehicle that can make it unbearable when you have the ac on. you can not stay in the car. the ac has to be turn off and all windows open in order to continue driving. i brought the vehicle back to the dealership for service, last year. the service representative informed me that it was a plastic bag that got stuck in the exhaust. once its burned off the smell will be gone. however. it does not seem to be the case. the foul smell is getting worse that its unbearable to stay in the vehicle with the ac on.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1FM5K8F81DG
ENGINE
i have a 2013 ford explorer sport with approximately 8500 miles. the interior cabin often fills with exhaust fumes. many occurrence over several months whether ac running with fresh or recirculating air. i called the dealer and they were unaware of any issues with this problem. of course i will take the vehicle to dealer but based on other complaints, i have reviewed i don't expect much will be done unless ford motor co takes a deeper look to resolve the problem.
Reported in: GARLAND TX || Crash: N || VIN #: 1FM5K8GT8DG
UNKNOWN OR OTHER
i have a 2013 ford explorer sport with approximately 8500 miles. the interior cabin often fills with exhaust fumes. many occurrence over several months whether ac running with fresh or recirculating air. i called the dealer and they were unaware of any issues with this problem. of course i will take the vehicle to dealer but based on other complaints, i have reviewed i don't expect much will be done unless ford motor co takes a deeper look to resolve the problem.
Reported in: GARLAND TX || Crash: N || VIN #: 1FM5K8GT8DG
FUEL/PROPULSION SYSTEM
i have a 2013 ford explorer sport with approximately 8500 miles. the interior cabin often fills with exhaust fumes. many occurrence over several months whether ac running with fresh or recirculating air. i called the dealer and they were unaware of any issues with this problem. of course i will take the vehicle to dealer but based on other complaints, i have reviewed i don't expect much will be done unless ford motor co takes a deeper look to resolve the problem.
Reported in: GARLAND TX || Crash: N || VIN #: 1FM5K8GT8DG
UNKNOWN OR OTHER
this happens virtually every time i enter a highway. exhaust smell leaks into the cabin from what seems to be the rear exhaust. i have taken my truck in many times but ford dealers cannot seem to resolve the issue. the only way for me to clear the smell and fumes is roll the windows down and air out the truck. please see the ford forums for other owners with the same issue: http://www.explorerforum.com/forums/showthread.php?t=323597
Reported in: RICHMOND TX || Crash: N || VIN #: 1FM5K8GT6DG
UNKNOWN OR OTHER
every time i give an 'open throttle', or hard acceleration on my vehicle there is a foul smell that enters the cabin via the air condition vents. i had the issue looked into by my ford dealer after the problem started. the dealer acted like they have never heard of the complaint but after reading various threads on the internet it appears a lot of other people have had the same issue. after some research i've learned that the smell is actually exhaust fumes entering the cabin. ford acknowledges the issue but states the amount of exhaust fumes are not enough to become toxic. i am very concerned of this issue and ford needs to fix the problem.
Reported in: CANTON MS || Crash: N || VIN #: 1FM5K7D87DG
EQUIPMENT:AIR CONDITIONER
tl* the contact owns a 2013 ford explorer. the contact stated that while driving at an unknown speed, the contact noticed smoke seeping through the air vents inside the vehicle. the dealer stated that a rock fractured the air conditioner condenser. the vehicle was not repaired and the manufacturer was notified. the vin was unavailable. the approximate failure mileage was 19,000.
Reported in: PLAINVIEW MN || Crash: N || VIN #:
UNKNOWN OR OTHER
my husband joe maxwellwent toholman ford dealership in mt laurel nj.to return vehicle for a deal with holman lincoln ford and the manager told our sales representative evelyn koepeka that there is a recall on it and parts will not be in until september. #1 what is the safety recall? #2 why tell us to bring vehicle in if no intentions were to buy back vehicle ? that is what the deal was since i had breast cancer surgery and unable to drive vehicle for 9 months or longer they offered to buy it back, my husband joe maxwell had appointment with evelyn koepeka and manager @2;30;06/23/2014. manager would not even talk to my husband just told evelyn to bring car back in september when parts are in for recall? we received no notice of any type of recall other than what we saw on nbc news this morning6-24-2014 for recalls on air bags deploying causing injuryon ford vehicles, without notice. a safety issue for our family to drive car unknown what is wrong with it, i had promlems before with gasoline leakage 2 x's and fire department came to my home to empty tank out before vehicle was palced on flat bed for the driver of flatbed's towing service to dealership, this occured two times last year. i fear the manager on 06/23/2014 said there is a recall on it and part's won't be in till september but refused to state the recall ! unprofessionall and lack of safety concern to repeated customer for years, that is not how you care about the well being of a client. #3 what are the reasons for recall, sales rep. said manager won't even come out and talk to you about it. parts are not in for unknown recall!!!! he wouldn't tell sales rep. the manager, i called dealership this morning at8:30 am spoke to carol in appts on recall and dave the manager not the one from yesterday and he had no recalls he see that he was aware of.
Reported in: MOUNT EPHRAIM NJ || Crash: N || VIN #: 1FM5K8F8XDG
UNKNOWN OR OTHER
during stop and go conditions the vehicle exhaust fumes with enter the cabin of the vehicle and being to make the occupants feel ill. brought this issue to a ford service dealer, which confirmed this was exhaust fumes entering the vehicle. there has not been a solution from the manufacturer yet.
Reported in: EUGENE OR || Crash: N || VIN #: 1FM5K8F80DG
ENGINE
during stop and go conditions the vehicle exhaust fumes with enter the cabin of the vehicle and being to make the occupants feel ill. brought this issue to a ford service dealer, which confirmed this was exhaust fumes entering the vehicle. there has not been a solution from the manufacturer yet.
Reported in: EUGENE OR || Crash: N || VIN #: 1FM5K8F80DG
FUEL/PROPULSION SYSTEM
during stop and go conditions the vehicle exhaust fumes with enter the cabin of the vehicle and being to make the occupants feel ill. brought this issue to a ford service dealer, which confirmed this was exhaust fumes entering the vehicle. there has not been a solution from the manufacturer yet.
Reported in: EUGENE OR || Crash: N || VIN #: 1FM5K8F80DG
UNKNOWN OR OTHER
upon moderate or hard acceleration, a strong burnt or exhaust smell enters the cabin.
Reported in: HOOVER AL || Crash: N || VIN #: 1FM5K8F87DG
ENGINE
the vehicle has always had a issue with the cabin filling with exhaust fumes when under heavy acceleration. merging onto a highway etc with the engine above 3500 rpm's will fill the cabin with a burning exhaust smell. this has been highly exposed on the explorer forums online. many users are experiencing it, the tsb for has for the smell does not work. if i ride in the car too long in heavy highway traffic where i am accelerating and decelerating a lot it makes me and my family sick from the smell.
Reported in: BLAINE MN || Crash: N || VIN #: 1FM5K7B89DG
UNKNOWN OR OTHER
under medium to hard acceleration a strong sulfur smell enters the cabin through the air conditioning vents and it smells very bad. family of four and concerned about what we are all breathing in. contacted ford and they have confirmed it and they don't understand where it is coming from and refused to fix it. this is the only car i have ever driven where there is this type of smell coming from ac under acceleration. smell comes through for about 30 seconds and then stops. stinks up the car until we roll down the windows to get the bad air out. embarrassing when we have other people in the car. i know i am not the only person experiencing this problem. it is well documented in numerous chat forums and websites all over the www. this happens every time the vehicle is accelerated hard since we have owned it.(hundreds of times)
Reported in: SPRING HILL FL || Crash: N || VIN #: 1FM5K7F86DG
FUEL/PROPULSION SYSTEM
under medium to hard acceleration a strong sulfur smell enters the cabin through the air conditioning vents and it smells very bad. family of four and concerned about what we are all breathing in. contacted ford and they have confirmed it and they don't understand where it is coming from and refused to fix it. this is the only car i have ever driven where there is this type of smell coming from ac under acceleration. smell comes through for about 30 seconds and then stops. stinks up the car until we roll down the windows to get the bad air out. embarrassing when we have other people in the car. i know i am not the only person experiencing this problem. it is well documented in numerous chat forums and websites all over the www. this happens every time the vehicle is accelerated hard since we have owned it.(hundreds of times)
Reported in: SPRING HILL FL || Crash: N || VIN #: 1FM5K7F86DG
ENGINE
under medium to hard acceleration a strong sulfur smell enters the cabin through the air conditioning vents and it smells very bad. family of four and concerned about what we are all breathing in. contacted ford and they have confirmed it and they don't understand where it is coming from and refused to fix it. this is the only car i have ever driven where there is this type of smell coming from ac under acceleration. smell comes through for about 30 seconds and then stops. stinks up the car until we roll down the windows to get the bad air out. embarrassing when we have other people in the car. i know i am not the only person experiencing this problem. it is well documented in numerous chat forums and websites all over the www. this happens every time the vehicle is accelerated hard since we have owned it.(hundreds of times)
Reported in: SPRING HILL FL || Crash: N || VIN #: 1FM5K7F86DG
UNKNOWN OR OTHER
horrible exhaust fumes smell inside cabin of vehicle after moderate acceleration that lingers until windows are rolled down.
Reported in: PALOS HILLS IL || Crash: N || VIN #: 1FM5K8D82DG
ENGINE
horrible exhaust fumes smell inside cabin of vehicle after moderate acceleration that lingers until windows are rolled down.
Reported in: PALOS HILLS IL || Crash: N || VIN #: 1FM5K8D82DG
FUEL/PROPULSION SYSTEM
horrible exhaust fumes smell inside cabin of vehicle after moderate acceleration that lingers until windows are rolled down.
Reported in: PALOS HILLS IL || Crash: N || VIN #: 1FM5K8D82DG
UNKNOWN OR OTHER
exhaust smell, or acrid burning smell in cabin off and on since new, and especially during higher speed acceleration... suspect exhaust fumes entering cabin...
Reported in: WATERLOO IA || Crash: N || VIN #: 1FM5K7D91DG
UNKNOWN OR OTHER
when accelerating a stong exhaust smell is present in the vehicle cabin. this is most pronounced during a long acceleration i.e. when entering a highway. following a period of acceleration we need to open the windows to purge the exhaust from the cabin. this is regardless of the heating/cooling system being on or off, or if the recirculation feature is enabled. the dealership implemented a technical service bulletin for this condition and it had no improvement.
Reported in: BALLSTON SPA NY || Crash: N || VIN #: 1FM5K8F84DG
UNKNOWN OR OTHER
when hard accelaration up to 4k rpm exhaust smell or bad odor (something like burnt) comes in from cabin..i brought my car twice at ford service and they do tsb but still no improvement.
Reported in: WASHINGTON DC || Crash: N || VIN #: 1FM5K8F81DG
FUEL/PROPULSION SYSTEM
i bought a 2013 ford explorer in march of 2012. i almost immediately began smelling exhaust inside the car. the smell was worst when i hit the accelerator getting onto the highway or other times when i quickly increased the acceleration of the vehicle. i brought my explorer into the ford dealership on numerous occasions. the dealership verified my complaint and performed ford's technical service bulletin 12-12-4. that did not fix the problem. i continued to smell exhaust inside the car. the dealer assured me there was no safety concern, and that there was no carbon monoxide getting into the vehicle. we later tested the vehicle and found harmful levels of carbon monoxide getting inside the vehicle, both while being driven and when idle. the levels were higher when the car was being driven. after long drives, my children have been ill and suffered headache, which was probably caused by exposure to carbon monoxide.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 1FM5K7F92DG
ENGINE
i bought a 2013 ford explorer in march of 2012. i almost immediately began smelling exhaust inside the car. the smell was worst when i hit the accelerator getting onto the highway or other times when i quickly increased the acceleration of the vehicle. i brought my explorer into the ford dealership on numerous occasions. the dealership verified my complaint and performed ford's technical service bulletin 12-12-4. that did not fix the problem. i continued to smell exhaust inside the car. the dealer assured me there was no safety concern, and that there was no carbon monoxide getting into the vehicle. we later tested the vehicle and found harmful levels of carbon monoxide getting inside the vehicle, both while being driven and when idle. the levels were higher when the car was being driven. after long drives, my children have been ill and suffered headache, which was probably caused by exposure to carbon monoxide.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 1FM5K7F92DG
UNKNOWN OR OTHER
i bought a 2013 ford explorer in march of 2012. i almost immediately began smelling exhaust inside the car. the smell was worst when i hit the accelerator getting onto the highway or other times when i quickly increased the acceleration of the vehicle. i brought my explorer into the ford dealership on numerous occasions. the dealership verified my complaint and performed ford's technical service bulletin 12-12-4. that did not fix the problem. i continued to smell exhaust inside the car. the dealer assured me there was no safety concern, and that there was no carbon monoxide getting into the vehicle. we later tested the vehicle and found harmful levels of carbon monoxide getting inside the vehicle, both while being driven and when idle. the levels were higher when the car was being driven. after long drives, my children have been ill and suffered headache, which was probably caused by exposure to carbon monoxide.
Reported in: CORAL SPRINGS FL || Crash: N || VIN #: 1FM5K7F92DG
UNKNOWN OR OTHER
i purchased a new 2013 ford explorer. i often drive with my dog in the rear seats. prior to my explorer, my dog never got sick when being driven. since buying my explorer, my dog has often gotten sick, including vomiting, while being driven the car. i had may car tested, and carbon monoxide was found inside my car with the engine on but the car idle. there was a higher level of carbon monoxide in the back of the car than in the front.
Reported in: HOLLYWOOD FL || Crash: N || VIN #: 1FM5K7D8XDG
FUEL/PROPULSION SYSTEM
i purchased a new 2013 ford explorer. i often drive with my dog in the rear seats. prior to my explorer, my dog never got sick when being driven. since buying my explorer, my dog has often gotten sick, including vomiting, while being driven the car. i had may car tested, and carbon monoxide was found inside my car with the engine on but the car idle. there was a higher level of carbon monoxide in the back of the car than in the front.
Reported in: HOLLYWOOD FL || Crash: N || VIN #: 1FM5K7D8XDG
ENGINE
i purchased a new 2013 ford explorer. i often drive with my dog in the rear seats. prior to my explorer, my dog never got sick when being driven. since buying my explorer, my dog has often gotten sick, including vomiting, while being driven the car. i had may car tested, and carbon monoxide was found inside my car with the engine on but the car idle. there was a higher level of carbon monoxide in the back of the car than in the front.
Reported in: HOLLYWOOD FL || Crash: N || VIN #: 1FM5K7D8XDG
FUEL/PROPULSION SYSTEM
tl* the contact rented a 2013 ford explorer. the contact stated that while refueling, the fuel leaked to the ground. the vehicle was taken to the dealer. the technician stated that the fuel tank needed to be replaced. the vehicle was repaired. the failure and current mileage was 34,600.
Reported in: WES SACRAMENTO CA || Crash: N || VIN #: 1FM5K8F87DG
UNKNOWN OR OTHER
under moderate to hard acceleration or climbing longer hills a foul odor of sulphur exhaust fills the cabin. issue is very repeatable and happens very frequently. smell dissipates after a minute or so after rpms are back to lower range.
Reported in: CHATTANOOGA TN || Crash: N || VIN #: 1FM5K8F86DG
UNKNOWN OR OTHER
the vehicles ac system floods the interior cabin with an overwhelming exhaust smell during hard acceleration or anytime the engine exceeds 3500 rpm as in climbing a mountain road etc. dealer has performed ford technical bulletin however the problem was not fixed. ford told me they are aware of the problem and to "check back" in a couple of months to see if the engineers have found a fix.
Reported in: OVIEDO FL || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
the vehicles ac system floods the interior cabin with an overwhelming exhaust smell during hard acceleration or anytime the engine exceeds 3500 rpm as in climbing a mountain road etc. dealer has performed ford technical bulletin however the problem was not fixed. ford told me they are aware of the problem and to "check back" in a couple of months to see if the engineers have found a fix.
Reported in: OVIEDO FL || Crash: N || VIN #:
ENGINE
the vehicles ac system floods the interior cabin with an overwhelming exhaust smell during hard acceleration or anytime the engine exceeds 3500 rpm as in climbing a mountain road etc. dealer has performed ford technical bulletin however the problem was not fixed. ford told me they are aware of the problem and to "check back" in a couple of months to see if the engineers have found a fix.
Reported in: OVIEDO FL || Crash: N || VIN #:
POWER TRAIN
on 16 july 2014, i was driving and my vehicle just stopped while i was driving it, ford claims that this is a safety device to protect the transmission, but this is a serious health and safety issue for people and their lives. i could have easily gotten hurt or caused a serious traffic accident if i was on a different road or on the interstate. ford claims that because of the grille design that they have ont he vehicle it causes major issues to the air condensor and transmission cooler, because any and everything...debris, rocks, insects, birds... can cause the condensor/cooler to be damaged which will cause the customer to have to constantly pay out of pocket expenses. this is a major safety concern.
Reported in: COLUMBUS GA || Crash: N || VIN #:
UNKNOWN OR OTHER
on 16 july 2014, i was driving and my vehicle just stopped while i was driving it, ford claims that this is a safety device to protect the transmission, but this is a serious health and safety issue for people and their lives. i could have easily gotten hurt or caused a serious traffic accident if i was on a different road or on the interstate. ford claims that because of the grille design that they have ont he vehicle it causes major issues to the air condensor and transmission cooler, because any and everything...debris, rocks, insects, birds... can cause the condensor/cooler to be damaged which will cause the customer to have to constantly pay out of pocket expenses. this is a major safety concern.
Reported in: COLUMBUS GA || Crash: N || VIN #:
STRUCTURE:BODY
on 16 july 2014, i was driving and my vehicle just stopped while i was driving it, ford claims that this is a safety device to protect the transmission, but this is a serious health and safety issue for people and their lives. i could have easily gotten hurt or caused a serious traffic accident if i was on a different road or on the interstate. ford claims that because of the grille design that they have ont he vehicle it causes major issues to the air condensor and transmission cooler, because any and everything...debris, rocks, insects, birds... can cause the condensor/cooler to be damaged which will cause the customer to have to constantly pay out of pocket expenses. this is a major safety concern.
Reported in: COLUMBUS GA || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2013 ford explorer. the contact stated that while driving at approximately 45 mph, there was a odor of exhaust fumes coming from the vehicle. the failure recurred on multiple occasions. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 41,000.
Reported in: RICHMOND WA || Crash: N || VIN #: 1FM5K8D89DG
ENGINE
while engaging passing gear at road speeds, cabin filled with exhaust fumes. this has continued from that time until present. vehicle how has 33000 miles. vehicle has been taken to local dealer - marshall - on numerous occasions with no results in stopping the problem. the last visit after keeping our vehicle for 1.5 weeks , we were told that ford could not repair the problem and that the factory would take the vehicle under advisement - whatever that means. meanwhile the problem continues to worsen while exhaust fumes now enter the vehicle at all stages of operation. we have been advised by several mechanics and other dealers no to drive the vehicle with our grand babies. this has become a serious health concern for our family as this is my wifes only mode of transportation. she frequently suffers headaches after trips in the vehicle to neighboring cities to shop!!
Reported in: UNION MS || Crash: N || VIN #: 1FM5K7F81DG
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
tl* the contact owns a 2013 ford explorer. the contact stated that while reversing at 4 mph, his foot slipped and depressed the accelerator pedal causing him to loose control of the vehicle. the contact crashed into another vehicle. the failure occurred on multiple occasions. the contact stated that the brake pedal was too small and too close to the fuel pedal. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 30,000.
Reported in: MADAWASKA ME || Crash: Y || VIN #:
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
tl* the contact owns a 2013 ford explorer. the contact stated that while reversing at 4 mph, his foot slipped and depressed the accelerator pedal causing him to loose control of the vehicle. the contact crashed into another vehicle. the failure occurred on multiple occasions. the contact stated that the brake pedal was too small and too close to the fuel pedal. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 30,000.
Reported in: MADAWASKA ME || Crash: Y || VIN #:
ENGINE
shortly after purchasing the vehicle (4/13) we noticed a burning odor inside the cabin during hard acceleration. this occurs when passing, towing and driving up steeper grades. we took the car to our local dealer and were told they could not reproduce the issue. today the car is back at the dealer for the same issue and i am being told again that they cannot reproduce the issue, this after i took a technician for a ride and showed him how to reproduce it. a different technician called and asked a lot of questions about wether or not i run the a/c and what the smell was. after reading about many similar issue my next step will be to contact ford directly.
Reported in: BRENTWOOD CA || Crash: N || VIN #:
ENGINE
vehicle is showing 75 to 100 ppm of carbon monoxide in the cabin. fire dept co2 meter showed this in the vehicle. was told not to operate vehicle due to high levels of co2
Reported in: KANE PA || Crash: N || VIN #: 1FM5K8087EG
STRUCTURE:BODY
driving down the freeway and the molding around my windshield just flew off.
Reported in: CLARKSTON MI || Crash: N || VIN #: 1FM5K7D86DG
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
13 front jounce brake hose failures in 11 vehicles were reported by a police fleet. the fleet includes a total of 45 model year 2013 explorer police interceptors that were purchased and placed into service in 2013. list of additional failures (vin, failure date, failure mileage): 1fm5k8ar5dga27053, 12/17/2013, 26,147 1fm5k8ar0dga27056,12/24/2013,16,511 1fm5k8ar0dga31575, 2/15/2014, 39,369 1fm5k8ar1dga31570, 2/24/2014, 30,872 1fm5k8ar3dga27049, 4/9/2014, 33,302 1fm5k8ar7dga27068, 4/23/2014, 34,194 1fm5k8arxdga27064, 4/28/2014, 45,430, left side 1fm5k8ar6dga31564, 5/9/2014, 41,504 1fm5k8arxdga27064, 5/14/2014, 46,525, right side 1fm5k8ar3dga27052, 6/14/2014, 29,789 1fm5k8ar7dga31556, 7/1/2014, 42,802, left side 1fm5k8ar6dga27059, 7/7/2014, 39,075 1fm5k8ar7dga31556, 7/17/2014, 43,891, right side
Reported in: WASHINGTON DC || Crash: N || VIN #: 1FM5K8AR5DG
AIR BAGS
i was in a front end collision and the air bags did not deploy. ford stated the sensors where not effected by the accident, however the windshild crashed all over and $18,000 worth of front end damage.
Reported in: JACKSONVILLE FL || Crash: Y || VIN #: 1FM5K7D81DG
UNKNOWN OR OTHER
my air conditioner just stops working will driving. i have taked to the ford delership over 5 times. they say it works fine each time i go. finally one day when it was out i drove up to ford and made the service manager go for a ride with me. he agreed the ac was not working. it is currently at the service department and being fixed, hopefully!
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1FM5K7D81DG
AIR BAGS
tl* the contact owned a 2013 ford explorer. while driving 35 mph and making a sharp left turn, the steering wheel seized. the contact lost control of the vehicle and crashed into a tree. the air bags failed to deploy. a police report was filed. the contact sustained a concussion and required medical attention. the vehicle was destroyed and the manufacturer was not notified. the approximate failure mileage was 24,000.
Reported in: WINSLOW AR || Crash: Y || VIN #: 1FM5K8F83DG
STEERING
tl* the contact owned a 2013 ford explorer. while driving 35 mph and making a sharp left turn, the steering wheel seized. the contact lost control of the vehicle and crashed into a tree. the air bags failed to deploy. a police report was filed. the contact sustained a concussion and required medical attention. the vehicle was destroyed and the manufacturer was not notified. the approximate failure mileage was 24,000.
Reported in: WINSLOW AR || Crash: Y || VIN #: 1FM5K8F83DG
UNKNOWN OR OTHER
my vehicle is now at aprox 38,000 miles and this happens frequently upon hard accelerations and steep inclines, the smell of sulfer, rotten egg smell, or hard boiled egg smell (exhaust) this happens even when the a/c is running on recirculate. i purchased this vehicle new and am the original owner
Reported in: EAST DUBLIN GA || Crash: N || VIN #: 1FM5K8GT5DG
ENGINE
my vehicle is now at aprox 38,000 miles and this happens frequently upon hard accelerations and steep inclines, the smell of sulfer, rotten egg smell, or hard boiled egg smell (exhaust) this happens even when the a/c is running on recirculate. i purchased this vehicle new and am the original owner
Reported in: EAST DUBLIN GA || Crash: N || VIN #: 1FM5K8GT5DG
FUEL/PROPULSION SYSTEM
my vehicle is now at aprox 38,000 miles and this happens frequently upon hard accelerations and steep inclines, the smell of sulfer, rotten egg smell, or hard boiled egg smell (exhaust) this happens even when the a/c is running on recirculate. i purchased this vehicle new and am the original owner
Reported in: EAST DUBLIN GA || Crash: N || VIN #: 1FM5K8GT5DG
VEHICLE SPEED CONTROL
tl* the contact owns a 2013 ford explorer. the contact stated that while driving approximately 20 mph, the vehicle would decelerate when the accelerator pedal was depressed. also, the contact mentioned that there was a sudden increase of engine rpm. the failure occurred on numerous occasions. the dealer was unable to diagnose the failure. the manufacturer was notified of the failure. the approximate failure mileage was 10,000.
Reported in: CHANDLER AZ || Crash: N || VIN #: 1FM5K8F87DG
ENGINE
i purchased a used 2013 ford explorer one week ago. when pulling out of my driveway, the vehicle began to shake really bad and would not accelerate. i had to coast into my neighbors driveway and through my yard. i turned off the vehicle. mind you, my husband experienced the same thing when he picked up the vehicle from the dealership but when he restarted the vehicle, everything seemed ok. thinking it was related to my husband's experience, i restarted the vehicle. everything seemed to be ok until i tried leaving out of my drive way. again, the vehicle shook really bad and would not accelerate. i again coasted into my neighbors driveway and this time the engine light came on. i immediately called the dealership and they had to tow it in to service. it is going on day 3 of the work week and they still have not looked at it. really not a good sign seeing as though we literally just bought the vehicle. i'm glad it happened leaving my driveway and not on the highway.
Reported in: NEEDVILLE TX || Crash: N || VIN #: 1FM5K7D81DG