ford explorer Problems

ford explorer 2010 Complaints

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

tl*the contact owns a 2010 ford explorer. the headrest on the driver and passenger extends outward which forces the passenger and drivers head forward. the contact has experienced discomfort while driving even when he attempted to rest his shoulders against the back of the seat. the vehicle was purchased seven days ago without him test driving it. the dealer advised the contact that they were unable to make any repairs since all of 2010 ford explorers were designed with that type of headrest. the dealer recommended that the contact rotate the headrest; however, the driver stated that the headrest would not serve it?s purpose. the vin was unknown. the failure mileage was 100.

Reported in: NEWFOUNDLAND PA || Crash: N || VIN #:

SEATS

the head rest on my 2010 ford explorer leans so far forward that it forces my head down and forward. the dealer cannot adjust it so that you can sit normally. the only recourse is to remove the head rest. this is a safety issue because you can't drive with it and removing it removes any protection.

Reported in: NEWFOUNDLAND PA || Crash: N || VIN #: 1FMEU7E82AU

SEATS

just bought a new 2010 explorer, trading in our 2006. since this is our seventh explorer, we didn't bother with a test drive. what a mistake!!! when we were driving home, we were both very uncomfortable - the head restraints were angled so far forward that we could not get comfortable. we primarily use the vehicle for long trips, so that will be a major problem. i just spent a few hours researching the problem, and there doesn't seem to be a solution; and it's not just a ford problem. apparently they have to be that way to minimize whiplash in a rear-end collision. the ones on the 2006 weren't like these, so they must have been defective or deficient (note to all you 2006 owners - maybe you can sue ford if you get a whiplash injury) i've been driving for over 50 years, and never had a rear end collision, so i'm going to choose comfort over the unlikely chance that i'll need the head restraint and either reverse it (then it won't work) or take it out!!

Reported in: EUFAULA AL || Crash: N || VIN #:

UNKNOWN OR OTHER

2010 ford explorer rental from hertz. approx 3500 miles. after 10 miles dashboard red warning said "service rsc immediately" also audible alarm repeated every few minutes. took it to ford dealer who said it was a loose wire. after 10 more miles, warning repeated then stopped. then car began to pulsate braking pull to the left. had to drive that way 45 miles to airport to exchange the car with hertz.*dt

Reported in: WARREN MI || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

on march 29 at 9pm while driving at 30 mph and passing a vehicle, my transmission stopped working. if felt like it dropped out of the bottom of my ford explorer 2004 with 63,445 miles. o/d light started blinking and check transmission was on the dash display. i immediately brought it to the nearest ford dealership, unable to drive faster than 20 mph or shift gears. reverse was completely not working. i had reported that i suspected transmission problems a year prior, and dealership stated that nothing was wrong. in october 2009 at 59,492 miles i brought it in to the same dealership and stated that while going into reverse and out of reverse the car made a clunking sound. solenoid body was replaced under warranty. approximately 3,000 miles later transmission was found to have a broken drum and needed to be replaced - warranty had expired.

Reported in: ARLINGTON VA || Crash: N || VIN #: 1FMDU75W44Z

VEHICLE SPEED CONTROL

information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) stuck accelerator pedal. while driving at approx. 35 mph attempted to stop at red light. brakes were not holding much like you would experience after driving in wet weather. weather conditions were dry. pressing harder activated the anti-lock system and eventually stopped into the middle of intersection. near t-bone accident. engine continued to over rev until placed into neutral and turning key into off position. restarted fine, but had pulsing speed like a surging feeling. vin: [xxx] - avis rental

Reported in: CHESAPEAKE VA || Crash: N || VIN #: 1FMEU7EE0AU

SEATS

Reported in: CHARLOTTE NC || Crash: N || VIN #: 1FMEU7DE2AU

VEHICLE SPEED CONTROL

my 2010 ford explorer jump forward while sitting still with my foot on the brake. it had happen twice. may 15,2010 and may 17,2010.

Reported in: SIKESTON MO || Crash: N || VIN #: 1FMEU6DEXAU

SEATS

the headrest in my 2010 ford explorer forces your head and neck forward in a very uncomfortable postion. there is no adjustment for the position.

Reported in: HAMILTON NJ || Crash: N || VIN #: 1FMEU6EEXAU

AIR BAGS:FRONTAL

my 85 pound, 55 year old, 5 foot 3 inch, good health wife is not protected by air bags when sitting in the passenger front seat. air bags in my ford 2010 explorer are designed to go inactive when a person of my wife's stature is sitting in the passenger front seat the auto company tried several different explorers to determine if this was the same in all of their explorers, only one explorer worked properly and protected my wife. ford refuses to offer any remedies or repair this defect, and as indicated above exists in more than the vehicle i bought..

Reported in: LAWTELL LA || Crash: N || VIN #: 1FMEU6EE0AU

AIR BAGS:SIDE/WINDOW

Reported in: LAWTELL LA || Crash: N || VIN #: 1FMEU6EE0AU

POWER TRAIN

i have a 2002 ford explorer w/approx. 120m miles. my o/d light started blinking and i got a "ck transmission" message. after exploring the internet i found over 200 other owners complaining about the same problem. i terrified 2 take 2 my ford dealer after reading complaints from others. the light starts flashing after about 5 miles from starting the car.

Reported in: WILLIAMSBURG VA || Crash: N || VIN #: 1FMDU75W62U

SEATS

the ford 2010 explorer front seat headrests aggressively push the drivers head forward when seated in a normal upright position. no seat or headrest adjustment is available to change this condition.

Reported in: OAKLAND CA || Crash: N || VIN #: 1FMEU7F88AU

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

tl* the contact owns a 2010 ford explorer. the contact stated the front driver and passenger side headrests would protrude into the rear of the occupants' head at a steep angle. he was unable to adjust the headrests where they were not uncomfortable and protruding into the rear of his head. the dealer was unable to provide a repair to correct the design failure. the manufacturer was not contacted. the failure mileage was 154 and the current mileage was 3,232.

Reported in: OLYMPIA WA || Crash: N || VIN #: 1FMEU7DEXAU

SEATS

the headrests for the driver and front passenger seats in the ford explorer 2010 protrude into the back of the head at an extremely uncomfortable angle. i get headaches all the time if they are left in. the headrest angle is not adjustable. this is an agency fleet vehicle. i can't afford to risk a possible safety hazard by driving without the headrests in place.

Reported in: OLYMPIA WA || Crash: N || VIN #: 1FMEU7DEXAU

SEATS

the head rests on our 2010 ford explorer limited have such a severe forward pitch to them that they make it very uncomfortable to sit for any length of time. dealer says nothing can be done. prior to purchase we test drove numerous other competitive vehicles and did not experience this same issue. after 11 months of ownership and almost 14,000 miles it is becoming a safety issue for us. i am seriously considering removing the head rests and driving without them. i have tried other work arounds, reclining the seats to make the head rest angle more acceptable, but this defeats the safety of the seat belt system. i've also tried raising the head rest to it's maximum extension, but that defeats the value of the head rest. what ford needs to do is replace the 2010 head rests with one from an earlier model. nhtsa should force ford to recall these head rests as hazardous.

Reported in: COVINGTON WA || Crash: N || VIN #:

STRUCTURE

2010 ford explorer limited with adjustable pedals. the brake and gas pedals are too close together. when i stepped on the brake my foot contacted the accelerator pedal and the engine accelerated. when the brake is fully depressed it is below the level of the accelerator pedal. if the foot is not fully on the brake pedal, it contacts the accelerator and the car jumps forward.

Reported in: JEFFERSONTON VA || Crash: N || VIN #: 1FMEU7F83AU

SERVICE BRAKES, HYDRAULIC

Reported in: JEFFERSONTON VA || Crash: N || VIN #: 1FMEU7F83AU

VEHICLE SPEED CONTROL

Reported in: JEFFERSONTON VA || Crash: N || VIN #: 1FMEU7F83AU

VEHICLE SPEED CONTROL

tl*the contact owns a 2010 ford explorer. while driving at less than 5 mph the contact applied the brakes. yet, the vehicle surged forward. the vehicle crashed into a building causing front end damage. there were no injuries. the vehicle was not towed because it was still able to be driven. the dealer had not been contacted and there have been no repairs. a police report is available. the failure and the current mileages were 12000.

Reported in: MORRISON TN || Crash: Y || VIN #: 1FMEU6DE4AU

SEATS

head restraint forces head into downward tilting posture causing moderate to severe discomfort after any extended period of driving. only solution found was to remove or reverse head restraint, or to recline seat to severely reclined position. unsatisfactory design for those individuals with straight posture. very poor design.

Reported in: ALPHARETTA GA || Crash: N || VIN #:

SERVICE BRAKES, HYDRAULIC

tl*the contact owns a 2010 ford explorer. the contact was driving approximately 30 mph, approaching a traffic stop sign. the brakes were engaged and the vehicle would not slow down. the contact applied his full body force to the brake pedal repeatedly and the vehicle came to a stop. the vehicle was able to resume operation. the same failure occurred on a separate occasion. the contact stated the failures would occur after traveling on the highway for a period of two hours. the vehicle was taken to a dealer for diagnosis. the technician was unable to duplicate the problem. the vehicle remained at the dealer for further investigation. in addition, the front driver and passenger side headrest were not adjustable and very uncomfortable. the failure mileage was 8,000. the vin was unavailable. updated 1/19/2010 updated 01/27/11*jb

Reported in: RIPON WI || Crash: N || VIN #: 1FMEU7EE7AU

SEATS

i rented a 2010 ford explorer yesterday (1-sept-2010) while my car was being repaired--i immediately noticed that the front headrests are designed so they lean forward way too far, hitting the back of my head and preventing me from sitting in a comfortable driving position. totally ridiculous! glad i only will have it for a day or two; i would never buy such a vehicle, it hurts my back and neck.

Reported in: SAN ANTONIO TX || Crash: N || VIN #: 1FMEU7EE9AU

SEATS

the 2010 ford explorer headrest pitches your head uncomfortably forward. forget about wearing a pony tail, your chin will touch your chest! please get ford to replace the headrest! this is not a comfort complaint, this is a safety issue!

Reported in: SPARTA NJ || Crash: N || VIN #:

ELECTRONIC STABILITY CONTROL

we rented a 2011 4x4 explorer for a ski trip to tahoe. once we came off the pass, the rsc lights came on. the antilock and slip lights also came on. the car lost almost all braking ability on snowy roads. it was undrivable and scary. the rental car company responded immediately and sent a new vehicle out to us given the gravity of the situation. we had chains on the rear tires when this happened. we had 4 kids inthe car. had the problem happened on the pass, we could have gone off the cliff. we almost ran into people and a light pole.

Reported in: NEW CANAAN CT || Crash: N || VIN #:

TRACTION CONTROL SYSTEM

Reported in: NEW CANAAN CT || Crash: N || VIN #:

EXTERIOR LIGHTING

8 days after new vehicle was purchased, i was pulled over by the sheriff for no taillights. the vehicle was later taken into the dealer for repair and they said the fuse was blown and they replaced the 15amp fuse to the smart junction box. about 50 miles later, a highway patrol drove by and announced on the speaker system to turn on the headlights. i checked and my headlights were on, so i pulled over and noticed the taillights were out again. the next day, the car was serviced a second time and they said they replaced the burned out fuse again and did an extended road test and put 130 miles on the car and said the taillights are working fine. after 5 days of being with the dealer service, we picked up the vehicle, the taillights went out again after 100 miles. we will be in contact with the dealer...

Reported in: CITY OF INDUSTRY CA || Crash: N || VIN #: 1FMEU6FE2AU

SEATS

the headrests lean so far forward that i have to either lean the back of the seat way back or pull the headrest out as it is so uncomfortable i get a neck ache. i have never had this problem with any other vehicle i have owned.

Reported in: CHANDLER AZ || Crash: N || VIN #: 1FMEU6DE9AU

ENGINE AND ENGINE COOLING:ENGINE

the engine shut down at only 14,000 miles.there was no warning it just shut down. the dealership that replaced the engine told me there was a safety notice sent to dealerships but they did not have to tell consumers. ford knows specific engines that could be affected because they were manufactured at specific plants but have not contacted anyone. i was very lucky that day and did not take the highway but a side road instead. i had my 2 toddlers in the car with me and could have caused a major deadly accident.

Reported in: SUFFERN NY || Crash: N || VIN #: 1FMEU7DE3AU

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

tl*the contact owns a 2010 ford explorer. the contact stated that the head rest on the drivers side caused him extreme back pain and discomfort. he stated that it was a safety issue. the dealer was contacted and agreed with the concern and was trying to find a replacement for the head rest. the manufacturer was contacted and was also looking for a resolution. the vehicle was not repaired. the failure and current mileage was 4,400. updated 3/11/11 *cn updated 04/29/11

Reported in: GREEN VALLEY AZ || Crash: N || VIN #: 1FMEU6DE9AU

AIR BAGS:FRONTAL

air bag light stayed on after below zero temperatures but after shutting off engine and restarting, it went out after 3-4 seconds. 2 incidents: one day low was -7 2nd low was -12 temp at time of engine start and occurrence was 1st day + 7 2nd + 15 does this mean when below zero air bag pressure charge falls below a level that can operate the air bag?

Reported in: JOLIET IL || Crash: N || VIN #: 1FMEU7DE5AU

SEATS

i have a 2010 ford explorer. the front passenger seat headrests are pitched excessively forward causing extreme head and neck discomfort. the only way to alleviate this stress is to recline the seat to the point where your head doesn't contact the headrest. this puts stress on your neck muscles causing stiffness and headaches. this is a defective design that must be corrected. when i brought the vehicle in for servicing at 4000 miles i informed the service manager who told me he gets lots of complaints about the head restraint and there was nothing he could do about it. perhaps ford can proactively cite a replacement headrest from one of its other models. i am now taking muscle relaxants every night to relieve the stress on my neck.

Reported in: WEST CALDWELL NJ || Crash: N || VIN #:

SERVICE BRAKES, HYDRAULIC

we have a 2010 ford explorer that is having brake issues. the problem occurs when normally depressing the brakes. the brake pedal becomes soft and the truck will not stop. only after depressing the pedal at full force will the truck fully stop. it has happened 3 times now. there is no telling on when it could happen. it is totally random. i was almost in a violent accident today. we are bringing it back for service in the morning. if you own a 2010 explorer, please have it checked out.

Reported in: MARATHON FL || Crash: N || VIN #: 1FMEU6DE8AU

ENGINE AND ENGINE COOLING

pulling out of driveway applied brakes and car kept accelerating. applied more brake put car in neutral and rpm shot up over 7000. turned off engine, and re-started engine and called ford. car was tooled to ford, checked and no problems found. was given ford service bulliten about sticking linkage on new vehicles. 03/07/2011 12000 miles once again while driving thru parking lot at 3 to 5 mph applied brakes for pedestrian and once engine accelerated and had to apply heavy braking and put in neutral turn off but this time would not restart for about 5 min. called ford dealer and was to call ford customer service.

Reported in: AUBURN WA || Crash: N || VIN #: 1FMEU8F83AU

VEHICLE SPEED CONTROL

tl*the contact owns a 2010 ford explorer. the contact stated that the vehicle experienced an increased stopping distance while braking at low speeds. the contact also stated during one of the failures, the vehicle surged forward momentarily when the brakes were applied. the vehicle surged momentarily before experiencing an increased stopping distance. the vehicle was taken to an authorized dealer twice. an unknown repair was performed after the first visit to the authorized dealer but the failure continued. the failure mileage was 800 and the current mileage was 3,200.

Reported in: PASSAIC NJ || Crash: N || VIN #: 1FMEU7EEXAU

SERVICE BRAKES, HYDRAULIC

Reported in: PASSAIC NJ || Crash: N || VIN #: 1FMEU7EEXAU

SEATS

the active head restraint system in the 2010 ford explorer pushes my head forward when i sit straight in the seat. i cannot find a comfortable position where the "active restraint" is not actively pushing my head forward. i understand the necessity of minimizing space between the head and restraint when in a rear-end collision, but car manufacturers have overcompensated, causing severe neck pain for those who sit straight in their seats. this is a problem not only because it's uncomfortable and potentially causes neck pain but also because drivers have no other safe option. the options are: 1) remove the head restraint, 2) turn the head restraint backwards, or 3) bend the bars so the restraint is not angled forward as dramatically. please offer a solution to this problem. otherwise, the restraint guidelines will create more safety issues than they were meant to remedy.

Reported in: AUSTIN TX || Crash: N || VIN #: 1FMEU6EE5AU

ELECTRICAL SYSTEM

tl* the contact owns a 2010 ford explorer. the contact stated that the tire pressure monitoring system warning light illuminated and the brake warning light flashed intermittently. the turn signals were operable, however the sound indicator that advised the driver that the signal was activated did not engage. the sound indicator that advised the driver that the keys were not removed from the vehicle had also failed. the dealer was notified of the failure and the contact was awaiting a service appointment. the manufacturer was not made aware of the failure. the current mileage was 13,800 and the approximate failure mileage was 13,500.

Reported in: RONCEVERTE WV || Crash: N || VIN #: 1FMEU7E82AU

VEHICLE SPEED CONTROL

tl*the contact owns a 2010 ford explorer. the contact stated that the vehicle suddenly accelerated on its own. he had to quickly depress the brake pedal and shift into neutral gear in order to gain control of the vehicle. on one occasion, the wheels spun as the vehicle tried to move forward with the contacts foot on the brake pedal. the failure occurred approximately ten times. the vehicle was taken to an authorized dealer several times who could not duplicate the failure. the vehicle had not been repaired. the contact called the manufacturer who stated that they would send someone to inspect the vehicle. the current mileage was 16,694. the failure mileage was approximately 5,000. updated 06/24/11 *bf updated 06/30/11

Reported in: MOULTON AL || Crash: N || VIN #: 1FMEU6DE1AU

STEERING

when making a forward 90 degree turn either to the right or left, the steering wheel will not return so that the vehicle straightens out. the vehicle continues to turn until the steering wheel is straightened out manually. in reverse, the steering wheel will return and straighten out the vehicle.

Reported in: CHAPPELL HILL TX || Crash: N || VIN #: 1FMEU6DE2AU

SEATS

if ford ever decides to recall these forward leaning headrests please put me at the top of the list with all of these other complaints. for my safety??? they hurt! they are so uncomfortable no matter how i adjust the back of my seat. please ford send out more comfortable headrests or at least make them available for purchase at a reasonable cost. thank you!

Reported in: CHILLICOTHE OH || Crash: N || VIN #: 1FMEU7DE0AU

POWER TRAIN

2010 ford mountaineer stopping at a red light, putting the brake on and the car would not stop. the engine was revving and had to take it out of gear to stop the car.

Reported in: CRANSTON RI || Crash: N || VIN #:

VEHICLE SPEED CONTROL

2010 ford mountaineer stopping at a red light, putting the brake on and the car would not stop. the engine was revving and had to take it out of gear to stop the car.

Reported in: CRANSTON RI || Crash: N || VIN #:

WHEELS

tl* the contact owns a 2010 ford explorer. while driving approximately 55 mph, the front passenger side tire detached from the vehicle. the contact applied the brakes and was able to stop the vehicle on the shoulder of the road. the contact noticed the screws and lug nut covers were still attached to the tire. the screws were fractured and the steel had shaved off .the vehicle was towed to a dealer where the technician replaced the hub assembly and the ball joint assembly. the approximate failure mileage was 13,700.

Reported in: OAK GROVE MN || Crash: N || VIN #: 1FMEU7DE0AU

VEHICLE SPEED CONTROL

incident has happened 4 times. car is in drive and moving forward. when moving foot to apply brake and pushing down on brake pedal the gas pedal is also engaged causing the car to have the brake and gas applied at the same time. the harder i push on the brake the more gas is given to the engine. since the car is already moving forward, removing my foot from the brake will let the car move forward. the first time this happened i was approaching a red light. only by putting the car in neutral was i able to control the situation. i took the car to the dealership as i thought there was a mechanical problem. they could find nothing wrong. it was only after the 2nd time this happened i realized i was applying the brake and gas at the same time. even though i am aware this can happen, it happened again in my driveway and at the local post office. the real problem is getting your foot off the brake while the car is moving forward and then back on the brake before you ram into something. so far so good. others may not be as lucky.

Reported in: PRESCOTT AZ || Crash: N || VIN #: 1FMEU74E39U

SERVICE BRAKES, HYDRAULIC

Reported in: PRESCOTT AZ || Crash: N || VIN #: 1FMEU74E39U

ENGINE AND ENGINE COOLING

i was approaching a red light and pressed the brake. there was a truck infront of me, the harder i pushes the break the more the engine tried to accelerate. the tires were screeching but the engine was still trying to go. me and my kids could have been seriously injured and i would have been held responsible for hitting another vehicle in the rear end. i have an appointment to take it to the dealership tomorrow. hoping they can find a fix before it seriously injures my family or someone else's loved ones.

Reported in: EDNA TX || Crash: N || VIN #: 1FMEU6DE1AU

SERVICE BRAKES, HYDRAULIC

Reported in: EDNA TX || Crash: N || VIN #: 1FMEU6DE1AU

VEHICLE SPEED CONTROL

my wife and i were leaving our local walmart store and we were driving in the parking lot. we were going down a hill at approximately 10 mph and my foot was covering the brake and was not on the accelerator. suddenly the car accelerated rapidly with the motor racing. i immediately pressed the brake with both feet and stopped the vehicle but this sudden acceleration caused the car to travel approximately 50 feet. in another 30 feet the car would have gone off a high embankment. i am an experienced driver of 43 years without an accident and a trained and experienced driver education teacher, however, i was frightened by this sudden acceleration and my wife remarked that she would have not been able to stop the vehicle and would have been down the embankment. i took the car to the dealership and nothing was found. i am currently driving the car but are greatly concerned about the safety of the vehicle.

Reported in: LAURENS SC || Crash: N || VIN #: 1FMEU6FE6AU

POWER TRAIN

Reported in: LAURENS SC || Crash: N || VIN #: 1FMEU6FE6AU

SEATS

the headrest on my just purchased 2010 ford explorer tilt so far forward that it is uncomfortable to drive. after researching this it seems to be a common problem. sounds like to me there should be a safety recall to replace the headrests with adjustable ones. with so many complaints out there why hasn't something been done? *tt

Reported in: RED SPRINGS NC || Crash: N || VIN #:

VISIBILITY

tl* the contact owns a 2010 ford explorer. the contact stated that he activated the windshield wipers during snowy conditions and the wipers left snowy streaks across the windshield. the vehicle was parked during the failure. the vehicle was taken to the dealer for a diagnostic test and the technician stated that the windshield wiper blades would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 5,000.

Reported in: MECHANICVILLE NY || Crash: N || VIN #: 1FMEU7FE3AU

STEERING

tl* the contact owns a 2010 ford explorer. the contact stated that when making a right or left turn, the steering wheel would tighten and the contact would have to utilize extreme force to re-center the steering wheel until reaching 15 mph. the contact stated that the steering would then return to normal. the contact took the vehicle to a dealer and had the steering column replaced but the failure was not corrected. the contact spoke with the manufacturer and was told that the vehicle was functioning as normal. the failure mileage was 19,000 and the current mileage was 31,000.

Reported in: CROSSVILLE TN || Crash: N || VIN #: 1FMEU7EE4AU

VEHICLE SPEED CONTROL

tl* the contact owns a 2010 ford explorer. the contact stated that while attempting to stop, there was an increase in the engine rpms and the vehicle lunged forward. the vehicle was taken to a dealer, who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage was 26,000 and the current mileage was 35,700.

Reported in: DANVERS MA || Crash: N || VIN #:

SERVICE BRAKES

i was stuck in traffic and as i was at a full stop, i saw that the car in front of me had moved. so i began to accelerate. when i saw the car in front of me had stopped, i went to hit the brakes and nothing happened. i hit them again and still nothing, my car kept on going. by the third slam on the brakes it finally took however i ended up hitting the car in front of me and her the car in front of her. this is not okay!!! my vehicle is only 2 years old and i'm not the only one who has experienced this. why hasn't a recall occurred? does someone need to pass away for one to happen? my accident could have been worse. at the hour i was traveling there is normally no traffic but open highway. my saving grace was that there was traffic because i could have been killed and/or killed the person i accidentally hit.

Reported in: CHULA VISWTA CA || Crash: Y || VIN #: 1FMEU6DE8AU

VEHICLE SPEED CONTROL

the cruise control intermittently engages when it is turned off and the car speeds up, when the brake is pressed it shuts off momentarily then re-engages itself. it happens at any speed and there is no rhyme or reason for why it happens. ford has been unable to resolve the issue on 4 different occasions over the past month.

Reported in: VOORHEES NJ || Crash: N || VIN #: 1FMEU7FE8AU

ELECTRICAL SYSTEM

Reported in: VOORHEES NJ || Crash: N || VIN #: 1FMEU7FE8AU

SEATS

tl* the contact owns a 2010 ford explorer. the contact stated the design of the driver and front passenger seat head restraints pushed the occupants head forward in an uncomfortable position. she turned the head restraints around in order to assume a comfortable position while traveling. the manufacturer was notified of the failure. the vehicle was not repaired. the failure and current mileage was 45,000.

Reported in: WILMINGTON DE || Crash: N || VIN #: 1FMEU7DE1AU

POWER TRAIN

tl* the contact owns a 2010 ford explorer. the contact stated that he was unable to shift the vehicle out of park. the vehicle was towed to the dealer for diagnosis where the technician stated that the shifter assembly would need to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 60,000.

Reported in: ENTERPRISE AL || Crash: N || VIN #: 1FMEU6DE0AU

VEHICLE SPEED CONTROL

tl* the contact owns a 2010 ford explorer. the contact stated that the engine rpms increased when decelerating at low speeds or when reversing during cold weather. the vehicle was taken to the dealer where a diagnostic was performed but to no avail. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 52,000 and the current mileage was 62,000. the consumer has since traded the vehicle. updated 02/18/114

Reported in: FACTORYVILLE PA || Crash: N || VIN #: 1FMEU7E85AU

ELECTRICAL SYSTEM

while driving on interstate 295 just south of brunswick, maine my 2010 ford explorer lost all power and rapidly decelerated and the steering wheel became very difficult to turn. i did manage to pull over to the side of the highway just before losing all power, but i could not restart my vehicle. i then had my vehicle towed to a ford service center, and ford indicated that the problem was caused by friction which had worn away the electrical tape and wire casing of the electrical node and the wiring harness around the fuel tank. i am concerned about the safety of other drivers should a similar incident happen under heavier highway traffic conditions.

Reported in: TOPSHAM ME || Crash: N || VIN #: 1FMEU7EE8AU

FUEL SYSTEM, GASOLINE

Reported in: TOPSHAM ME || Crash: N || VIN #: 1FMEU7EE8AU

STEERING

Reported in: TOPSHAM ME || Crash: N || VIN #: 1FMEU7EE8AU

FUEL/PROPULSION SYSTEM

capless fuel filler adapter broken off when gas pump nozzle inserted due to poor ford design which causes it to break off very easily . there was a pseudo recall that requires the check engine light be on which is not the case with my car . many ford owners have the same issue . ford should provide complete replacement as this capless fuel fill assembly/system was not designed and built properly. this condition makes much more difficult to insert pump nozzle into car. not sure if this is a safety issue. thank you

Reported in: HILLSBOROUGH NJ || Crash: N || VIN #:

SUSPENSION

tl* the contact owns a 2010 ford explorer. the contact stated that while driving at various speeds, a clanking noise was exhibited from the front passenger's side wheel area. the vehicle was taken to an independent mechanic, who diagnosed that the inside bearings on the front passenger's side wheel was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the defect. the failure mileage was 35,000.

Reported in: SALT LAKE CITY UT || Crash: N || VIN #: 1FMEU7EE5AU

POWER TRAIN

tl* the contact owns a 2010 ford explorer. the contact stated that while driving at no particular speed, the vehicle shifted into 4-wheel drive while driving 70 mph on the interstate and at other speeds on different highways. . the failure recurred intermittently over a one year span. the vehicle was taken to the dealer, where the front wheel bearing was replaced, but it did not resolve the issue. the manufacturer was not notified. the approximate failure mileage was 60,000. updated 6/10/14*cn

Reported in: 606-273-1221 KY || Crash: N || VIN #: 1FMEU7EE5AU

VEHICLE SPEED CONTROL

bought car from bates ford in lebanon, tn new. within the first 1500 mile i experienced at least one incident where i tried to stop but the vehicle continued to accelerate. the car has about 36000 miles now and both my wife and i have had numerous incidents of this the last resulted in a traffic accident in plano, texas. there were 3 vehicles involved.the plano, texas police officer who drove the car to a safe location found no problem with the brakes. early in my career i was a police officer whose specialty was traffic investigation. i heard similar explainations for accident and in perhaps one fatal accident found that a brake line ruputured contributing to the accident cause. this acceleration when braking in a sudden stop has happened to both my wife and i numerouse times in 36,000 miles and i have checked the brakes more than once finding no problem with the brakes. i learned from a body shop employee at sam pack who related that he had heard this same complaint before includining from a family member. i believe that what is really happening is that drivers with this feature step on both the gas pedal and the brake . in a panic situation i believe that drivers are stepping on both pedals due to settings that allow the gas pedal to overide the brake or diminish the effectiveness of stopping distance. i can duplicate this effect and think that it is a design flaw that occurs thousands of times each day, has surely resulted in many accidents and possibly deaths.i do not believe this is a brake problem and service departments dismiss the complaints when they find no problems with the brakes. this is a design and safety issue that needs to be addressed by ford.

Reported in: LEWISVILLE TX || Crash: Y || VIN #: 1FMEU6EE2AU

WHEELS

the car was just under 3 years old and just past it's warranty mileage. we started the car to drive it, and it was making a grinding noise and felt like someone was pressing on the brakes while accelerating. we then put the car in park and got out, and it started to roll. our son was in the car at the time and luckily my husband still had one foot in the car to be able to pull the emergency brake. towed to the dealership and were told that it was a wheel bearing issue in the front wheel. we reported this to ford, at which time the service manager at the beechmont ford in cincinnati told us that "wheel bearing issues are synonymous with ford explorers." fast forward to july 2014, we are driving the car and alarm bells start going off. same symptoms, towed to a different dealership, the mike castrucci ford in milford, ohio. this time it's the other front wheel bearing. talked to ford customer care regional representative again, at first he tried to imply that it's the way we drive the car (even though we have kept other cars for 10 years and longer and never had this issue), then tried to imply that we go off-roading (also not true, just normal highway and city roads) and then he told me the only way a recall will be issued is if the government feels there is a safety issue. so this tells me that they are a) aware that it's an issue with the way a ford explorer is constructed and b) not going to recall this car or part until enough people are injured or killed. we are still in the process of trying to get financial assistance from ford to fix this wheel bearing issue on the front wheel, both times we have called them every day for over a week and no one will return our call. but we can basically count on the rear wheel bearing going bad next year and having to go through this again.

Reported in: MILFORD OH || Crash: N || VIN #: 1FMEU7DE1AU

UNKNOWN OR OTHER

Reported in: MILFORD OH || Crash: N || VIN #: 1FMEU7DE1AU

ENGINE

tl-the contact owns a 2010 ford explorer. the contact stated that while driving approximately 70 mph, the vehicle skipped and the alarm sounded. without warning, the engine stalled and did not restart. the vehicle was towed to and independent mechanic and it was diagnosed that the serpentine belt needed to be replaced and the two and six cylinder did not fire. the vehicle has not been repaired. the manufacturer has been notified. the approximate failure mileage was 130000. ss

Reported in: CONSTANTIA NY || Crash: N || VIN #: 1FMEU7DEXAU

ENGINE

tl-the contact owns a 2010 ford explorer. the contact stated that while driving at 50 mph and disengaging the accelerator pedal, there was an abnormal noise and the vehicle jerked. the vehicle was able to restart and the check engine warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 40,000. djr

Reported in: SUITLAND MD || Crash: N || VIN #: 1FMEU7EE4AU

SUSPENSION

Reported in: SUITLAND MD || Crash: N || VIN #: 1FMEU7EE4AU

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