Array ( [0] => Array ( [CMPLID] => 959421 [ODINO] => 10493054 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130115 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => TOPEKA [STATE] => KS [VIN] => 1FADP5AU2DL [DATEA] => 20130115 [LDATE] => 20130115 [MILES] => 1300 [OCCURENCES] => 1 [CDESCR] => VEHICLE WAS PARKED FOR APPROXIMATELY 45 MINUTES. UPON RETURN TO THE KEY WAS INSERTED AND THEN TURNED TO START. THE GASOLINE ENGINE IMMEDIATELY STARTED AND WENT TO MAX ENGINE RPM THEN APPEARED TO SHUT DOWN VIA THE ENGINE OVERSPEED SENSOR. AS SOON AS THE ENGINE SPEED DROPPED TO ZERO, IT AGAIN REPEATED THE HIGH RPM OVERSPEED. THIS TIME THE KEY WAS TURNED TO THE OFF POSITION. IT WAS NOTED THAT NO WARNING LIGHTS OR MESSAGES WERE DISPLAYED. THE INTERIOR OF THE VEHICLE WAS EXAMINED AND NOTHING WAS NEAR THE ACCELERATOR PEDAL. THE KEY WAS RETURNED TO THE START POSITION WITH THE SAME OVERSPEED CONDITION HAPPENING AGAIN. THE KEY WAS IMMEDIATELY TURNED TO OFF. AGAIN NO WARNING LIGHTS OR MESSAGES APPEARED. THE VEHICLE WAS ALLOWED TO SET FOR ABOUT 5 MINUTES. THE KEY WAS TURNED TO START. THE ENGINE DID NOT OVERSPEED, BUT WAS NOTABLY SURGING AT IDLE. VEHICLE WAS PLACED IN GEAR AND DRIVEN FOUR BLOCKS, WITH THE ENGINE SURGING, TO THE OWNERS DRIVEWAY AND PARKED. THE FORD DEALER WAS CONTACTED. THEY ADVISED TO "DRIVE IT IN SO WE CAN LOOK AT IT". I ADVISED THAT I FELT IT WAS UNSAFE TO OPERATE TO THE POSSIBLE RAPID ENGINE ACCELERATION. A WRECKER WAS CALLED, UPON IT'S ARRIVAL, THE VEHICLE WAS STARTED BY THE WRECKER DRIVER, HE STATED THAT THE CAR SEEMED TO BE FINE. WHILE DRIVING THE VEHICLE ONTO THE WRECKER BED, HE EXPERIENCED THE SUDDEN ENGINE OVERSPEED. HE THEN STATED, "NOW I SEE WHY YOU DON'T WANT TO DRIVE THIS". THE VEHICLE WAS THEN DELIVERED TO THE FORD DEALERSHIP FOR EXAMINATION, AND HOPEFULLY, REPAIR. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [1] => Array ( [CMPLID] => 960542 [ODINO] => 10493822 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20121222 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => POWER TRAIN [CITY] => LAS VEGAS [STATE] => NV [VIN] => 1FADP5AU1DL [DATEA] => 20130122 [LDATE] => 20130122 [MILES] => 200 [OCCURENCES] => 1 [CDESCR] => I PUT THE CAR IN REVERSE TO BACK OUT OF THE DRIVE WAY AND WHEN I STOPPED, I COULDN'T GO BACKWARDS. I PULLED FORWARD AND PARKED. PULLED BACK AGAIN AND THE CAR DIDN'T DO IT AGAIN. THE ENGINE LIGHT DID COME ON AND I TOOK THE CAR TO THE DEALERSHIP. THEY HAD IT FOR TWO WEEKS. FORD SAID IT IS A "REVERSE DELAY PROBLEM" AND THEY KNOW ABOUT IT. FORD IS WORKING ON A FIX. FORD IS KNOWING SELLING THE C-MAX WITH A DRIVE TRAIN PROBLEM AND DOES NOT CONSIDER THE "REVERSE DELAY" A SAFETY PROBLEM. I DO CONSIDER IT AS A SAFETY ISSUE AND TRYING TO GET THE CAR RETURNED AND FORD WILL NOT TAKE IT BACK. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [2] => Array ( [CMPLID] => 961186 [ODINO] => 10494767 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130103 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => UNKNOWN OR OTHER [CITY] => INDIAN TRAIL [STATE] => NC [VIN] => 1FADP5AU8DL [DATEA] => 20130125 [LDATE] => 20130125 [MILES] => 2825 [OCCURENCES] => 2 [CDESCR] => WENT TO START CAR FIRST THING IN THE MORNING FOR WORK AND IT WAS COMPLETELY DEAD. HAD TO JUMP START. TOOK TO DEALER. THEY KEPT OVERNIGHT AND RAN TESTS BUT COULD NOT FIND ANYTHING WRONG. SECOND OCCURRENCE ON 1/25 - SAME THING - COMPLETELY DEAD - THIS TIME IT WAS MID AFTERNOON AFTER SITTING ALL DAY AT WORK. HAD TO JUMP START AGAIN. TAKING TO DEALER IN THE MORNING. THERE APPEARS TO BE NO APPARENT REASON IT JUST DOESN'T RECOGNIZE IT HAS POWER AND NOTHING WORKS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [3] => Array ( [CMPLID] => 961187 [ODINO] => 10494767 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130103 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => INDIAN TRAIL [STATE] => NC [VIN] => 1FADP5AU8DL [DATEA] => 20130125 [LDATE] => 20130125 [MILES] => 2825 [OCCURENCES] => 2 [CDESCR] => WENT TO START CAR FIRST THING IN THE MORNING FOR WORK AND IT WAS COMPLETELY DEAD. HAD TO JUMP START. TOOK TO DEALER. THEY KEPT OVERNIGHT AND RAN TESTS BUT COULD NOT FIND ANYTHING WRONG. SECOND OCCURRENCE ON 1/25 - SAME THING - COMPLETELY DEAD - THIS TIME IT WAS MID AFTERNOON AFTER SITTING ALL DAY AT WORK. HAD TO JUMP START AGAIN. TAKING TO DEALER IN THE MORNING. THERE APPEARS TO BE NO APPARENT REASON IT JUST DOESN'T RECOGNIZE IT HAS POWER AND NOTHING WORKS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [4] => Array ( [CMPLID] => 961803 [ODINO] => 10495191 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20121210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => FUEL/PROPULSION SYSTEM [CITY] => MANDAN [STATE] => ND [VIN] => 1FADP5BU9DL [DATEA] => 20130130 [LDATE] => 20130130 [MILES] => 800 [OCCURENCES] => 1 [CDESCR] => CPM TAKES OVER VEHICLE OPERATION AND ELIMINATES USE OF ACCELERATOR. VEHICLE SELF ACCELERATES TO MAXIMUM OF 35 MPH. ELECTRIC BRAKES BECOME VERY SENSITIVE, BECOMING JERKY AND STOP ITS MOVEMENT VERY FAST. THE VEHICLE HAS REPEATEDLY WENT INTO THIS MODE AT 800 MILES, 1800 MILES, 2200 MILES, 2300 MILES AND APPROXIMATELY 2350 MILES. FOR MOTOR COMPANY AND LOCAL FORD DEALERSHIP HAVE NOT BEEN ABLE TO REMEDY THE PROBLEM AFTER 4 ATTEMPTS TO DO SO. UNABLE TO GET SUFFICIENT INFORMATION FROM FMC TO DETERMINE IF ITS A FLEET WIDE PROBLEM OR A SINGLE VEHICLE PROBLEM. THE UNUSUAL PROBLEM MAKES THE VEHICLE VERY HAZARDOUS TO DRIVE AND UNRELIABLE TO USE ON PUBLIC HIGHWAYS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => GS [TRANS_TYPE] => [VEH_SPEED] => 5 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [5] => Array ( [CMPLID] => 961804 [ODINO] => 10495191 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20121210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => MANDAN [STATE] => ND [VIN] => 1FADP5BU9DL [DATEA] => 20130130 [LDATE] => 20130130 [MILES] => 800 [OCCURENCES] => 1 [CDESCR] => CPM TAKES OVER VEHICLE OPERATION AND ELIMINATES USE OF ACCELERATOR. VEHICLE SELF ACCELERATES TO MAXIMUM OF 35 MPH. ELECTRIC BRAKES BECOME VERY SENSITIVE, BECOMING JERKY AND STOP ITS MOVEMENT VERY FAST. THE VEHICLE HAS REPEATEDLY WENT INTO THIS MODE AT 800 MILES, 1800 MILES, 2200 MILES, 2300 MILES AND APPROXIMATELY 2350 MILES. FOR MOTOR COMPANY AND LOCAL FORD DEALERSHIP HAVE NOT BEEN ABLE TO REMEDY THE PROBLEM AFTER 4 ATTEMPTS TO DO SO. UNABLE TO GET SUFFICIENT INFORMATION FROM FMC TO DETERMINE IF ITS A FLEET WIDE PROBLEM OR A SINGLE VEHICLE PROBLEM. THE UNUSUAL PROBLEM MAKES THE VEHICLE VERY HAZARDOUS TO DRIVE AND UNRELIABLE TO USE ON PUBLIC HIGHWAYS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => GS [TRANS_TYPE] => [VEH_SPEED] => 5 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [6] => Array ( [CMPLID] => 961805 [ODINO] => 10495191 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20121210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => SERVICE BRAKES [CITY] => MANDAN [STATE] => ND [VIN] => 1FADP5BU9DL [DATEA] => 20130130 [LDATE] => 20130130 [MILES] => 800 [OCCURENCES] => 1 [CDESCR] => CPM TAKES OVER VEHICLE OPERATION AND ELIMINATES USE OF ACCELERATOR. VEHICLE SELF ACCELERATES TO MAXIMUM OF 35 MPH. ELECTRIC BRAKES BECOME VERY SENSITIVE, BECOMING JERKY AND STOP ITS MOVEMENT VERY FAST. THE VEHICLE HAS REPEATEDLY WENT INTO THIS MODE AT 800 MILES, 1800 MILES, 2200 MILES, 2300 MILES AND APPROXIMATELY 2350 MILES. FOR MOTOR COMPANY AND LOCAL FORD DEALERSHIP HAVE NOT BEEN ABLE TO REMEDY THE PROBLEM AFTER 4 ATTEMPTS TO DO SO. UNABLE TO GET SUFFICIENT INFORMATION FROM FMC TO DETERMINE IF ITS A FLEET WIDE PROBLEM OR A SINGLE VEHICLE PROBLEM. THE UNUSUAL PROBLEM MAKES THE VEHICLE VERY HAZARDOUS TO DRIVE AND UNRELIABLE TO USE ON PUBLIC HIGHWAYS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => GS [TRANS_TYPE] => [VEH_SPEED] => 5 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [7] => Array ( [CMPLID] => 965063 [ODINO] => 10498901 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130201 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => VISIBILITY:GLASS, SIDE/REAR [CITY] => BUCKLEY [STATE] => WA [VIN] => [DATEA] => 20130219 [LDATE] => 20130219 [MILES] => 0 [OCCURENCES] => 1 [CDESCR] => 2013 FORD C-MAX. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR WINDOW. CONSUMER REQUESTS REFUND FOR REPAIRS. *SMD THE CONSUMER STATED 15 DAYS AFTER PURCHASING THE VEHICLE, THE REAR WINDOW SHATTERED. THE CONSUMER STATED SHE PURCHASED AN EXTRA WINDOW COVERAGE WARRANTY. HOWEVER, THE DEALER STATED THE COVERAGE WAS ONLY FOR THE FRONT WINDSHIELD. [CMPL_TYPE] => LETR [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => RIVERSIDE FORD [DEALER_TEL] => 253-863-2211 [DEALER_CITY] => SUMNER [DEALER_STATE] => WA [DEALER_ZIP] => 98390 [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [8] => Array ( [CMPLID] => 965771 [ODINO] => 10500322 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130201 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => FUEL SYSTEM, GASOLINE [CITY] => BREWSTER [STATE] => NY [VIN] => 1FADP5BUXDL [DATEA] => 20130222 [LDATE] => 20130222 [MILES] => 0 [OCCURENCES] => 1 [CDESCR] => 2013 FORD C-MAX. CONSUMER WRITES IN REGARDS TO VEHICLE NOT GETTING ADVERTISED MPG AND SEEKS REIMBURSEMENT . *SMD THE CONSUMER STATED THE WINDOW STATED THE VEHICLE WOULD GET 47/47 MPG. THE CONSUMER STATED HE IS GETTING 32.4 MPG. [CMPL_TYPE] => LETR [POLICE_RPT_YN] => N [PURCH_DT] => 20121001 [ORIG_OWNER_YN] => Y [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => FI [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => BRESTER FORD [DEALER_TEL] => 845-279-2992 [DEALER_CITY] => BREWSTER [DEALER_STATE] => NY [DEALER_ZIP] => 10590 [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [9] => Array ( [CMPLID] => 966202 [ODINO] => 10499972 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130224 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => COMMUNICATIONS:BACK UP ALARM [CITY] => OAKLAND [STATE] => CA [VIN] => 1FADP5CU1DL [DATEA] => 20130225 [LDATE] => 20130225 [MILES] => 400 [OCCURENCES] => 1 [CDESCR] => I HAVE A NEW CMAX ENERGI WITH NAVIGATION. THE BACK UP CAMERA GOES ON WHEN I GO INTO REVERSE, BUT IT SOMETIMES DOES NOT SHUT OFF, SO I HAVE THIS DISTRACTING SCREEN SHOWING ME WHAT IS BEHIND ME WHILE I AM DRIVING FORWARD. *TR SOMETIMES IT CHANGES TO THE CORRECT SCREEN IMMEDIATELY, BUT OTHER TIMES IT CAN TAKE UP TO 2 MINUTES. I HAVE RESET THE SYSTEM, BUT IT DID NOT HELP. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 25 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [10] => Array ( [CMPLID] => 966203 [ODINO] => 10499972 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130224 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => OAKLAND [STATE] => CA [VIN] => 1FADP5CU1DL [DATEA] => 20130225 [LDATE] => 20130225 [MILES] => 400 [OCCURENCES] => 1 [CDESCR] => I HAVE A NEW CMAX ENERGI WITH NAVIGATION. THE BACK UP CAMERA GOES ON WHEN I GO INTO REVERSE, BUT IT SOMETIMES DOES NOT SHUT OFF, SO I HAVE THIS DISTRACTING SCREEN SHOWING ME WHAT IS BEHIND ME WHILE I AM DRIVING FORWARD. *TR SOMETIMES IT CHANGES TO THE CORRECT SCREEN IMMEDIATELY, BUT OTHER TIMES IT CAN TAKE UP TO 2 MINUTES. I HAVE RESET THE SYSTEM, BUT IT DID NOT HELP. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 25 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [11] => Array ( [CMPLID] => 973406 [ODINO] => 10507055 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130327 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => HADLEY [STATE] => NY [VIN] => 1FADP5AUXDL [DATEA] => 20130404 [LDATE] => 20130404 [MILES] => 3000 [OCCURENCES] => 1 [CDESCR] => TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING SERVICED. THE VEHICLE HAD TO BE JUMPED IN ORDER FOR IT TO START. THE CONTACT WAS TOLD THAT THE VEHICLE COULD HAVE PROBLEMS IF THE INCORRECT OIL FILTER IS PLACED ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THEY HAD NOT BEEN ABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE MANUFACTURER STATED THIS WAS A KNOWN ISSUE BUT THEY DO NOT HAVE A FIX. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 3,000. *TR [CMPL_TYPE] => EVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [12] => Array ( [CMPLID] => 975013 [ODINO] => 10508178 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130410 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => OCEAN SPRINGS [STATE] => MS [VIN] => [DATEA] => 20130414 [LDATE] => 20130414 [MILES] => 2960 [OCCURENCES] => 1 [CDESCR] => WHILE DRIVING AT 35 MPH ON HIGHWAY 90 IN BILOXI, MS, I RECEIVED A "STOP SAFELY NOW" RED TRIANGLE WARNING ON MY 3 WEEK OLD 2013 FORD CMAX HYBRID. THE CAR DIED AND I WAS STOPPED IN THE TURNING LANE OF HEAVY TRAFFIC. I CALLED THE BILOXI POLICE DEPARTMENT FOR ASSISTANCE IN GETTING OFF THE ROAD SAFELY DUE TO THE HIGH VOLUME OF TRAFFIC. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 35 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [13] => Array ( [CMPLID] => 979052 [ODINO] => 10511013 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130223 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => BELLEVUE [STATE] => WA [VIN] => [DATEA] => 20130507 [LDATE] => 20130507 [MILES] => 250 [OCCURENCES] => 3 [CDESCR] => VEHICLE COMPLETELY LOST POWER (NO LIGHTS, ACCESSORIES, ETC.) AND WOULD NOT START. EVEN A JUMP WOULD NOT ALLOW VEHICLE TO START. THIS HAS SINCE HAPPENED ON 2 ADDITIONAL OCCASIONS. IN EACH CASE IT WAS TOWED TO THE DEALER. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [14] => Array ( [CMPLID] => 982090 [ODINO] => 10513199 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130330 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => SAN JOSE [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20130522 [LDATE] => 20130521 [MILES] => 3800 [OCCURENCES] => 3 [CDESCR] => I COULD NOT START MY CAR AT A SCHOOL PARKING LOT ON 3/30/2013. IT SHOWED A RED TRIANGLE WARNING AND WRENCH LIGHT. I CALLED THE FORD DEALER. THEY SENT PEOPLE TO HELP ME. HOWEVER, THE CAR WOULD NOT START FOR A HALF HOUR. THERE WAS NO ISSUE UNTIL 5/9/2013. IT STOPPED THREE TIMES ON MY WAY HOME WHEN I WAS STOPPED AT TRAFFIC LIGHT OR AT TRAFFIC JAM. THE ONLY WAY TO START THE CAR WAS TO TURN THE POWER OFF AND RE-START THE ENGINE. IT MIGHT NOT BE ABLE TO START RIGHT AWAY. IT TOOK A FEW SECONDS TO A FEW MINUTES ON THAT DAY IN EACH CASE. THAT IS VERY DANGEROUS ON THE ROAD. I DROVE MY CAR DIRECTLY TO THE DEALER THAT DAY. DEALER HAD TAKEN ONE WEEK TO FIX THIS ISSUE. I PICKED UP MY CAR ON 5/16 AFTER THEY TOLD ME THAT IT WAS OK. MY WIFE DROVE TO SCHOOL TO PICK UP MY SON THE NEXT DAY. IT HAPPENED AGAIN AT THE SCHOOL PARKING LOT, WHERE SHE COULD NOT START THE CAR AGAIN. THERE WAS NO POWER FOR A WHILE BEFORE SHE COULD START THIS CAR. DEALER IS STILL TRYING TO FIX THIS CAR. IT IS NOT EASY FOR LOCAL DEALER TO FIND THE ROOT CAUSE. I THINK THE DESIGNER SHOULD TAKE OVER AND DEBUG THIS ISSUE. IT IS NOT SAFE FOR ANY DRIVER TO DRIVE A CAR THAT COULD STOP ANYTIME AND ANYWHERE. THERE IS NO WARNING SIGN UNTIL IT HAPPENS. DRIVER CAN'T PLAN A TRIP TO MEET THE SCHEDULE BECAUSE YOU DON'T KNOW WHEN THE CAR WILL STOP RUNNING OR WHETHER YOU CAN RE-START THE CAR IN SHORT PERIOD. I HOPE FORD CAN FIND THE ROOT CAUSE AND RECALL ALL THE CARS IF IT IS A DESIGN ISSUE. OTHERWISE, SOMEONE WILL HAVE AN ACCIDENT SOONER OR LATER FOR ANYONE WHO DRIVE THIS MODEL CAR. [CMPL_TYPE] => SVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => FI [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [15] => Array ( [CMPLID] => 987027 [ODINO] => 10519535 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130611 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => WHEELS [CITY] => BELLLEVUE [STATE] => NE [VIN] => 1FADP5AU7DL [DATEA] => 20130612 [LDATE] => 20130612 [MILES] => 9000 [OCCURENCES] => 0 [CDESCR] => TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE REAR PASSENGER'S SIDE TIRE EXPLODED. THE CONTACT NOTICED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE, WHICH WAS DESIGNED BY THE MANUFACTURER. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 9,000. [CMPL_TYPE] => EVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 25 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [16] => Array ( [CMPLID] => 992628 [ODINO] => 10523269 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130703 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => TOPEKA [STATE] => KS [VIN] => 1FADP5AU2DL [DATEA] => 20130705 [LDATE] => 20130705 [MILES] => 6028 [OCCURENCES] => 1 [CDESCR] => VEHICLE BATTERY DISCOVERED TO BE TOTALLY DISCHARGED AFTER SITTING IN GARAGE OVERNIGHT. TOLD BY FORD DEALER TO "JUMP START" IT AND BRING IN FOR SERVICE. THIS WAS DONE. WHEN I PICKED THE CAR UP AT DEALERSHIP, THE SERVICE WRITER, STATED THAT THE "COMPUTERS" INDICATED THAT FOR SOME UNKNOWN REASON, THE RADIO HAD TURNED ON (ON IT'S OWN, AND WITHOUT ANY KEY IN THE IGNITION) AND HAD DRAINED THE BATTERY OVERNIGHT. HE STATED THAT THE SERVICE DEPARTMENT HAD "REPROGRAMMED THE DCDC MODULE PER TSB 13-6-23", (THIS BULLETIN IS FOR COLD WEATHER CHARGING IMPROVEMENTS - TEMPERATURE FOR THE LAST 60 DAYS HAS BEEN OVER 75 DEGREES AND PER THE BULLETIN IT WOULD NOT APPLY) AND THIS WOULD CURE THE SITUATION. ON 7-5-2013, I ENTERED MY GARAGE AT 5AM, AND DISCOVERED THAT THE "FUEL PUMP" HAD TURNED ITSELF ON AND WAS RUNNING CONSTANTLY. THE VEHICLE HAD NOT BEEN OPERATED FOR OVER 12 HOURS AND THE KEYS WERE INSIDE THE HOUSE. I AM VERY CONCERNED THAT SOMETHING MAY "TURN ITSELF ON" AND A FIRE WILL START. VEHICLE IS SCHEDULED TO RETURN TO THE DEALERSHIP AGAIN. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [17] => Array ( [CMPLID] => 997701 [ODINO] => 10531660 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130517 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => ALEXANDRIA [STATE] => VA [VIN] => 1FADP5BU4DL [DATEA] => 20130724 [LDATE] => 20130724 [MILES] => 500 [OCCURENCES] => 4 [CDESCR] => ** EVENT 1, 17 MAY 2013: CAR FAILED TO START. SOME INDICATION OF ELECTRICAL FUNCTION. FORD SERVICE UNABLE TO LOCATE ANY PROBLEM ** EVENT 2, 5 JUNE 2013: CAR FAILED TO START. FORD SERVICE FOUND A BAD CELL IN BATTERY, THOUGHT THAT MIGHT BE THE PROBLEM. ** EVENT 3: 17 JULY 2013: CAR FAILED TO START. MY AMMETER VERIFIED 13+ VOLTS ACROSS BATTERY. FORD SERVICE (DIFFERENT FROM PREVIOUS) FOUND A PROBLEM BUT NOT ABLE TO DIAGNOSE. ** EVENT 4, 18 JULY 2013: CAR LOST ALL ELECTRICAL AND POWER WHILE MOVING AT 30 MPH. PROBLEM IDENTIFIED BY FORD SERVICE AS BEING CONNECTED TO FORD SPECIAL SERVICE MESSAGE 32167, DATED 2 APRIL. CONCERN #1: POWER LOST AT ANY SPEED IS A SERIOUS SAFETY HAZARD TO THE CAR'S OCCUPANTS AND TO OTHERS ON THE ROAD -- PARTICULARLY AT NIGHT! FORD SHOULD PURSUE A RECALL TO FIND THESE CARS AND FIX THEM BEFORE INJURY OCCURS.THE PROBLEM IS KNOWN AND IS STRAIGHTFORWARD TO DIAGNOSE AND REPAIR. CONCERN #2: FORD KNEW ABOUT THIS PROBLEM BUT FAILED TO LOCATE AND REPAIR CARS ON DEALER LOTS BEFORE SELLING THEM. IT SHOULD TAKE IMMEDIATE STEPS TO LOCATED UNSOLD INVENTORY AND CHECK IT. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => GS [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [18] => Array ( [CMPLID] => 997970 [ODINO] => 10531831 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130711 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) [CITY] => EL DERADO HILLS [STATE] => CA [VIN] => [DATEA] => 20130725 [LDATE] => 20130725 [MILES] => 5000 [OCCURENCES] => 0 [CDESCR] => TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE NAVIGATIONAL SYSTEM FAILED TO PROVIDE PROPER DIRECTIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. [CMPL_TYPE] => EVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [19] => Array ( [CMPLID] => 998607 [ODINO] => 10532258 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130719 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => LYNCHBURG [STATE] => VA [VIN] => 1FADP5BU6DL [DATEA] => 20130728 [LDATE] => 20130728 [MILES] => 1200 [OCCURENCES] => 1 [CDESCR] => I THOUGHT I HAD PLACED MY C MAX IN PARK. I TURNED CAR OFF WITH POWER BUTTON AND WENT INTO A STORE TO SHOP. THE CAR ROLLED OUT OF PARKING SPACE AND ALMOST HIT ANOTHER VEHICLE. I FORGOT TO PLACE MY C MAX IN PARK BUT THE CAR GAVE ME ZERO WARNING THAT THE CAR WAS NOT IN PARK AND TURNED OFF LIKE NORMAL. I USED TO DRIVE A PRIUS HYBRID AND THAT CAR WAS PUSH BUTTON START AS WELL BUT THE PRIUS WOULD TELL ME TO PLACE THE VEHICLE IN PARK IF I TRIED TO TURN IT OFF WHILE IT WAS IN GEAR. FORD NEEDS TO CORRECT THIS. THE C MAX SHOULD NOT TURN OFF WHILE THE VEHICLE IS IN GEAR. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS DESIGN FLAW. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [20] => Array ( [CMPLID] => 998608 [ODINO] => 10532258 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130719 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => POWER TRAIN [CITY] => LYNCHBURG [STATE] => VA [VIN] => 1FADP5BU6DL [DATEA] => 20130728 [LDATE] => 20130728 [MILES] => 1200 [OCCURENCES] => 1 [CDESCR] => I THOUGHT I HAD PLACED MY C MAX IN PARK. I TURNED CAR OFF WITH POWER BUTTON AND WENT INTO A STORE TO SHOP. THE CAR ROLLED OUT OF PARKING SPACE AND ALMOST HIT ANOTHER VEHICLE. I FORGOT TO PLACE MY C MAX IN PARK BUT THE CAR GAVE ME ZERO WARNING THAT THE CAR WAS NOT IN PARK AND TURNED OFF LIKE NORMAL. I USED TO DRIVE A PRIUS HYBRID AND THAT CAR WAS PUSH BUTTON START AS WELL BUT THE PRIUS WOULD TELL ME TO PLACE THE VEHICLE IN PARK IF I TRIED TO TURN IT OFF WHILE IT WAS IN GEAR. FORD NEEDS TO CORRECT THIS. THE C MAX SHOULD NOT TURN OFF WHILE THE VEHICLE IS IN GEAR. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS DESIGN FLAW. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [21] => Array ( [CMPLID] => 1003150 [ODINO] => 10535408 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130814 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STRUCTURE [CITY] => ARLINGTON [STATE] => TX [VIN] => 1FADP5CU6DL [DATEA] => 20130814 [LDATE] => 20130814 [MILES] => 1205 [OCCURENCES] => 1 [CDESCR] => DON DAVIS AUTO GROUP DIDN'T COMPLETE NHTSA RECALL 13V-303. DON DAVIS AUTO GROUP 633 N HIGHWAY 360 ARLINGTON TX 76011. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => DON DAVIS AUTO GROUP [DEALER_TEL] => [DEALER_CITY] => ARLINGTON [DEALER_STATE] => TX [DEALER_ZIP] => 76011 [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [22] => Array ( [CMPLID] => 1006968 [ODINO] => 10537988 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130827 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STEERING [CITY] => PORTLAND [STATE] => OR [VIN] => 1FADP5CU2DL [DATEA] => 20130829 [LDATE] => 20130829 [MILES] => 1200 [OCCURENCES] => 1 [CDESCR] => AFTER STARTING (PUSH BUTTON START) AND DRIVING OUT OF MY GARAGE, THE POWER STEERING FAILED AND A "SERVICE POWER STEERING SOON" WARNING WAS DISPLAYED. AFTER I STOPPED AND STARTED AGAIN, THE POWER STEERING WAS AGAIN ENABLED. I TOOK THE CAR TO THE DEALER BUT NO REPAIRS WERE PERFORMED AS THEY COULD NOT DUPLICATE THE PROBLEM. ERROR CODE U3000:49 WAS STORED. *TT [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 3 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [23] => Array ( [CMPLID] => 1007925 [ODINO] => 10541693 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130903 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => POWER TRAIN [CITY] => FLOWER MOUND [STATE] => TX [VIN] => 1FADP5CU7DL [DATEA] => 20130903 [LDATE] => 20130903 [MILES] => 3960 [OCCURENCES] => 1 [CDESCR] => 6 OF 21 AVAILABLE PLUG-IN MILES REMAINING, DRIVING IN NORMAL FREEWAY TRAFFIC. VEHICLE SUDDENLY LOST POWER AND WENT INTO "STOP SAFELY NOW" MODE WITH WRENCH ICON AND RED WARNING TRIANGLE. VEHICLE RETAINED MINIMAL POWER AVAILABILITY AND WAS EVENTUALLY ABLE TO LIMP VEHICLE OUT OF TRAFFIC AND ONTO SIDE ROAD. CALLED TWO DIFFERENT DEALERS AND WAS TOLD TO WAIT A FEW MINUTES AND RESTART. AFTER 10 TO 12 MINUTES AND THREE RESTART ATTEMPTS, FINALLY RESTARTED WITH FULL FUNCTIONALITY RESTORED. ERROR AGAIN APPEARED JUST AS I REACHED HOME. CALLED DEALER AGAIN AND WAS TOLD BATTERY MUST HAVE OVERHEATED; CHECK AGAIN IN THE MORNING AND IT SHOULD BE FINE. THIS IS THE THIRD TIME THE PROBLEM HAS OCCURRED SINCE PURCHASE IN MID-JUNE 2012. EACH TIME TAKEN TO DEALER THEY CAN FIND "NOTHING WRONG WITH THE VEHICLE - NO ERROR CODES SET." CONCERNED ABOUT THE SUDDEN LOSS OF PROPULSION POWER IN FREEWAY TRAFFIC, AND LIMITED KNOWLEDGE OF SERVICE PEOPLE / LIMITED RETENTION OF ERROR CONDITION CODES BY THE VEHICLE'S COMPUTERS. RUNNING A FORD SYNC VEHICLE HEALTH REPORT IMMEDIATELY AFTER THE EVENT OCCURS SHOWS ALL SYSTEMS "OKAY." *JB [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => FI [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 57 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [24] => Array ( [CMPLID] => 1007926 [ODINO] => 10541693 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130903 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => FLOWER MOUND [STATE] => TX [VIN] => 1FADP5CU7DL [DATEA] => 20130903 [LDATE] => 20130903 [MILES] => 3960 [OCCURENCES] => 1 [CDESCR] => 6 OF 21 AVAILABLE PLUG-IN MILES REMAINING, DRIVING IN NORMAL FREEWAY TRAFFIC. VEHICLE SUDDENLY LOST POWER AND WENT INTO "STOP SAFELY NOW" MODE WITH WRENCH ICON AND RED WARNING TRIANGLE. VEHICLE RETAINED MINIMAL POWER AVAILABILITY AND WAS EVENTUALLY ABLE TO LIMP VEHICLE OUT OF TRAFFIC AND ONTO SIDE ROAD. CALLED TWO DIFFERENT DEALERS AND WAS TOLD TO WAIT A FEW MINUTES AND RESTART. AFTER 10 TO 12 MINUTES AND THREE RESTART ATTEMPTS, FINALLY RESTARTED WITH FULL FUNCTIONALITY RESTORED. ERROR AGAIN APPEARED JUST AS I REACHED HOME. CALLED DEALER AGAIN AND WAS TOLD BATTERY MUST HAVE OVERHEATED; CHECK AGAIN IN THE MORNING AND IT SHOULD BE FINE. THIS IS THE THIRD TIME THE PROBLEM HAS OCCURRED SINCE PURCHASE IN MID-JUNE 2012. EACH TIME TAKEN TO DEALER THEY CAN FIND "NOTHING WRONG WITH THE VEHICLE - NO ERROR CODES SET." CONCERNED ABOUT THE SUDDEN LOSS OF PROPULSION POWER IN FREEWAY TRAFFIC, AND LIMITED KNOWLEDGE OF SERVICE PEOPLE / LIMITED RETENTION OF ERROR CONDITION CODES BY THE VEHICLE'S COMPUTERS. RUNNING A FORD SYNC VEHICLE HEALTH REPORT IMMEDIATELY AFTER THE EVENT OCCURS SHOWS ALL SYSTEMS "OKAY." *JB [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => FI [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 57 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [25] => Array ( [CMPLID] => 1007927 [ODINO] => 10541693 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130903 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => FLOWER MOUND [STATE] => TX [VIN] => 1FADP5CU7DL [DATEA] => 20130903 [LDATE] => 20130903 [MILES] => 3960 [OCCURENCES] => 1 [CDESCR] => 6 OF 21 AVAILABLE PLUG-IN MILES REMAINING, DRIVING IN NORMAL FREEWAY TRAFFIC. VEHICLE SUDDENLY LOST POWER AND WENT INTO "STOP SAFELY NOW" MODE WITH WRENCH ICON AND RED WARNING TRIANGLE. VEHICLE RETAINED MINIMAL POWER AVAILABILITY AND WAS EVENTUALLY ABLE TO LIMP VEHICLE OUT OF TRAFFIC AND ONTO SIDE ROAD. CALLED TWO DIFFERENT DEALERS AND WAS TOLD TO WAIT A FEW MINUTES AND RESTART. AFTER 10 TO 12 MINUTES AND THREE RESTART ATTEMPTS, FINALLY RESTARTED WITH FULL FUNCTIONALITY RESTORED. ERROR AGAIN APPEARED JUST AS I REACHED HOME. CALLED DEALER AGAIN AND WAS TOLD BATTERY MUST HAVE OVERHEATED; CHECK AGAIN IN THE MORNING AND IT SHOULD BE FINE. THIS IS THE THIRD TIME THE PROBLEM HAS OCCURRED SINCE PURCHASE IN MID-JUNE 2012. EACH TIME TAKEN TO DEALER THEY CAN FIND "NOTHING WRONG WITH THE VEHICLE - NO ERROR CODES SET." CONCERNED ABOUT THE SUDDEN LOSS OF PROPULSION POWER IN FREEWAY TRAFFIC, AND LIMITED KNOWLEDGE OF SERVICE PEOPLE / LIMITED RETENTION OF ERROR CONDITION CODES BY THE VEHICLE'S COMPUTERS. RUNNING A FORD SYNC VEHICLE HEALTH REPORT IMMEDIATELY AFTER THE EVENT OCCURS SHOWS ALL SYSTEMS "OKAY." *JB [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => FWD [FUEL_SYS] => FI [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 57 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [26] => Array ( [CMPLID] => 1018599 [ODINO] => 10549350 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131024 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => MURPHY [STATE] => NC [VIN] => 1FADP5AU6DL [DATEA] => 20131024 [LDATE] => 20131024 [MILES] => 6200 [OCCURENCES] => 1 [CDESCR] => CAR WILL NOT START. ELECTRICAL SYSTEM TOTALLY DEAD. ONLY VARIATION AMBIENT TEMPERATURE DROPPED TO 32 DEGREES LAST NIGHT. NO OTHER LOGICAL REASON FOR ELECTRICAL SYSTEM TO FAIL. CALLED SERVICE DEPARTMENT TO INFORM OF CAR TROUBLE, MECHANIC INFORMED ME HE HAS SEVERAL NEW CARS ON THE LOT WITH THE SAME ISSUE. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [27] => Array ( [CMPLID] => 1025759 [ODINO] => 10554417 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130602 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131202 [LDATE] => 20131202 [MILES] => 5749 [OCCURENCES] => 1 [CDESCR] => AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 35 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [28] => Array ( [CMPLID] => 1025760 [ODINO] => 10554417 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130602 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131202 [LDATE] => 20131202 [MILES] => 5749 [OCCURENCES] => 1 [CDESCR] => AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 35 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [29] => Array ( [CMPLID] => 1025761 [ODINO] => 10554417 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130602 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => POWER TRAIN [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131202 [LDATE] => 20131202 [MILES] => 5749 [OCCURENCES] => 1 [CDESCR] => AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 35 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [30] => Array ( [CMPLID] => 1026329 [ODINO] => 10554897 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130620 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. [CITY] => SPRINGFIELD [STATE] => VA [VIN] => 1FDAP5AU0DL [DATEA] => 20131205 [LDATE] => 20131205 [MILES] => 0 [OCCURENCES] => 1 [CDESCR] => THE OWNERS MANUAL, THIRD PRINTING DOES NOT MATCH THE AM/FM/CD WITH SYNC CONFIGURATION OF MY C-MAX. ON NUMEROUS OCCASIONS I HAVE CONTACTED FORD ABOUT THIS ISSUE BUT HAVE BEEN STONEWALLED. THEY HAVE SENT ME A FIRST PRINTING MANUAL WHICH DOES NOT MATCH THE CONFIGURATION OF MY CAR. I HAVE SPOKEN ON THE PHONE TO THE CONSUMERS DESK NUMEROUS TIMES AND ALWAYS RECEIVED THE STATEMENT, "WE ARE SORRY" I HAVE ASKED THIS CUSTOMER SERVICE DESK TO FILE A FORMAL COMPLAINT, I HAVE WRITTEN LETTERS TO FORD AND RECEIVED NO REPLY. I NEED HELP FROM YOUR OFFICE REQUIRING FORD TO PRODUCE AN OWNERS MANUAL THAT MATCHES THE CONFIGURATION OF MY C-MAX. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE LACK OF KNOWLEDGE OF HOW THE VOICE OPERATED SYSTEM WORKS. IT IS IMPOSSIBLE TO BE SAFE IF THEIR ARE NO OPERATOR INSTRUCTIONS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [31] => Array ( [CMPLID] => 1026488 [ODINO] => 10555010 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131110 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 10005 [OCCURENCES] => 1 [CDESCR] => OUR LEASED FORD CMAX WAS PARKED THURS NOV 8TH WITH ALL DOORS LOCKED WINDOWS ROLLED COMPLETELY UP AND REMAINED UN TOUCHED,UN DRIVEN,KEYS NOT TOUCHED AT ALL UNTIL SEVERAL DAYS LATER WE CAME HOME IN OTHER VEHICLE SUN LATE MORNING NOONISH TO FIND THAT OUR LEASED FORD CMAX HYBRID HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED WITHOUT BEING TOUCHED, DRIVEN,KEYS NOT TOUCHED EITHER FOR 3 DAYS PRIOR.THE 2 KEYS THAT CAME WITH IT WERE IN THEIR NORMAL STORAGE PLACE AT OUR HOME. WHEN WE LEFT THE LEASED FORD CMAX HAD ALL 4 WINDOWS UP.THIS HAPPENED AGAIN THE FOLLOWING SUNDAY NOV 17TH 2013 MID MORNING EARLY AFTERNOON UNDER THE EXACT PARKING PLACE WINDOWS COMPLETELY UP DOORS LOCKED WE CAME HOME AGAIN FORD CMAX HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED.NO BODY ELSE LIVES WITH US OR EVEN HAS ACCESS TO THE KEYS NOR DID WE TOUCH THE KEYS AND DID NOT DRIVE THE CMAX FOR DAYS PRIOR TO EACH INCIDENT.THE 3RD TIME A SUN NOV 24TH 2013 I DID FINALLY TAKE VIDEO SHOWING THE CMAX WITH WINDOWS DOWN DOORS UNLOCKED.THIS HAS NOT EVER BEEN MENTIONED THAT IT IS POSSIBLE OR THAT OUR LEASED FORD CMAX CAN ROLL ITS WINDOWS DOWN ALL BY ITSELF MULTIPLE TIMES. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [32] => Array ( [CMPLID] => 1026489 [ODINO] => 10555010 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131110 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => EXTERIOR LIGHTING [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 10005 [OCCURENCES] => 1 [CDESCR] => OUR LEASED FORD CMAX WAS PARKED THURS NOV 8TH WITH ALL DOORS LOCKED WINDOWS ROLLED COMPLETELY UP AND REMAINED UN TOUCHED,UN DRIVEN,KEYS NOT TOUCHED AT ALL UNTIL SEVERAL DAYS LATER WE CAME HOME IN OTHER VEHICLE SUN LATE MORNING NOONISH TO FIND THAT OUR LEASED FORD CMAX HYBRID HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED WITHOUT BEING TOUCHED, DRIVEN,KEYS NOT TOUCHED EITHER FOR 3 DAYS PRIOR.THE 2 KEYS THAT CAME WITH IT WERE IN THEIR NORMAL STORAGE PLACE AT OUR HOME. WHEN WE LEFT THE LEASED FORD CMAX HAD ALL 4 WINDOWS UP.THIS HAPPENED AGAIN THE FOLLOWING SUNDAY NOV 17TH 2013 MID MORNING EARLY AFTERNOON UNDER THE EXACT PARKING PLACE WINDOWS COMPLETELY UP DOORS LOCKED WE CAME HOME AGAIN FORD CMAX HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED.NO BODY ELSE LIVES WITH US OR EVEN HAS ACCESS TO THE KEYS NOR DID WE TOUCH THE KEYS AND DID NOT DRIVE THE CMAX FOR DAYS PRIOR TO EACH INCIDENT.THE 3RD TIME A SUN NOV 24TH 2013 I DID FINALLY TAKE VIDEO SHOWING THE CMAX WITH WINDOWS DOWN DOORS UNLOCKED.THIS HAS NOT EVER BEEN MENTIONED THAT IT IS POSSIBLE OR THAT OUR LEASED FORD CMAX CAN ROLL ITS WINDOWS DOWN ALL BY ITSELF MULTIPLE TIMES. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [33] => Array ( [CMPLID] => 1026490 [ODINO] => 10555010 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131110 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 10005 [OCCURENCES] => 1 [CDESCR] => OUR LEASED FORD CMAX WAS PARKED THURS NOV 8TH WITH ALL DOORS LOCKED WINDOWS ROLLED COMPLETELY UP AND REMAINED UN TOUCHED,UN DRIVEN,KEYS NOT TOUCHED AT ALL UNTIL SEVERAL DAYS LATER WE CAME HOME IN OTHER VEHICLE SUN LATE MORNING NOONISH TO FIND THAT OUR LEASED FORD CMAX HYBRID HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED WITHOUT BEING TOUCHED, DRIVEN,KEYS NOT TOUCHED EITHER FOR 3 DAYS PRIOR.THE 2 KEYS THAT CAME WITH IT WERE IN THEIR NORMAL STORAGE PLACE AT OUR HOME. WHEN WE LEFT THE LEASED FORD CMAX HAD ALL 4 WINDOWS UP.THIS HAPPENED AGAIN THE FOLLOWING SUNDAY NOV 17TH 2013 MID MORNING EARLY AFTERNOON UNDER THE EXACT PARKING PLACE WINDOWS COMPLETELY UP DOORS LOCKED WE CAME HOME AGAIN FORD CMAX HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED.NO BODY ELSE LIVES WITH US OR EVEN HAS ACCESS TO THE KEYS NOR DID WE TOUCH THE KEYS AND DID NOT DRIVE THE CMAX FOR DAYS PRIOR TO EACH INCIDENT.THE 3RD TIME A SUN NOV 24TH 2013 I DID FINALLY TAKE VIDEO SHOWING THE CMAX WITH WINDOWS DOWN DOORS UNLOCKED.THIS HAS NOT EVER BEEN MENTIONED THAT IT IS POSSIBLE OR THAT OUR LEASED FORD CMAX CAN ROLL ITS WINDOWS DOWN ALL BY ITSELF MULTIPLE TIMES. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [34] => Array ( [CMPLID] => 1026495 [ODINO] => 10555012 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130815 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STRUCTURE:BODY [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 8500 [OCCURENCES] => 1 [CDESCR] => THE LIFT GATE REPEATEDLY CONTINUES TO CRASH DOWN ON MY SHOULDER AND BACK AFTER HAVING TO PHYSICALLY LIFT OPEN THE LIFT GATE BECAUSE THE BUTTONS OR CONTROLS TO OPERA LIFT GATE WOULD NOT WORK WOULD NOT OPEN WITHOUT ME LIFTING IT WHEN I COMPLETELY OPENED IT AND WENT TO LEAN IN MY LEASED FORD CMAX THE LIFT GATE CAME DOWN CRASHING ONTO ON MY BACK SHOULDER NECK AS I WAS LEANING WELL INTO THE REAR HATCHBACK AREA.THIS CONTINUES REPEATEDLY HAVING TO PHYSICALLY OPEN LIFT GATE AND THEN IT CRASHES BACK DOWN ON ME WITHOUT TOUCHING ANY BUTTONS OR EVEN TRYING TO CLOSE IT.I REPORTED INCIDENT AT TIME I TOOK LEASED FORD IN AGAIN FOR RECALL SERVICE AND STILL FORD SAYS THE RECALL WORK IS COMPLETE AND THE LIFTGATE ACTUATOR HAS NEVER BEEN REPLACED AFTER MULTIPLE COMPLAINTS AND MULTIPLE ATTEMPTS TO BRING IT TO DEALERSHIP FOR SERVICE ON OUR LEASED CMAX .THIS HAS BEEN REPORTED TO FORD DEALERSHIP AND HAD TO GO INTO FORD FOR WARRANTY RECALL NOTICE OF LIFT GATE ACTUATOR WAS TO BE REPLACED AS WELL.THE LIFT GATE CONTINUES TO HAVE ISSUES AND WILL COME DOWN WHILE I AM UNDERNEATH AND IT HAS TO BE MANUALLY CLOSED AND OPENED BUTTONS WORK OCCASIONALLY NEVER FOR LONGER THAN A WEEK BESIDES IT COMES DOWN AND ACTUALLY BOUNCES BACK UP OFF MY BODY TO COME CRASH DOWN AGAIN BEFORE I CAN TRY TO GET AWAY. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [35] => Array ( [CMPLID] => 1026496 [ODINO] => 10555012 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130815 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 8500 [OCCURENCES] => 1 [CDESCR] => THE LIFT GATE REPEATEDLY CONTINUES TO CRASH DOWN ON MY SHOULDER AND BACK AFTER HAVING TO PHYSICALLY LIFT OPEN THE LIFT GATE BECAUSE THE BUTTONS OR CONTROLS TO OPERA LIFT GATE WOULD NOT WORK WOULD NOT OPEN WITHOUT ME LIFTING IT WHEN I COMPLETELY OPENED IT AND WENT TO LEAN IN MY LEASED FORD CMAX THE LIFT GATE CAME DOWN CRASHING ONTO ON MY BACK SHOULDER NECK AS I WAS LEANING WELL INTO THE REAR HATCHBACK AREA.THIS CONTINUES REPEATEDLY HAVING TO PHYSICALLY OPEN LIFT GATE AND THEN IT CRASHES BACK DOWN ON ME WITHOUT TOUCHING ANY BUTTONS OR EVEN TRYING TO CLOSE IT.I REPORTED INCIDENT AT TIME I TOOK LEASED FORD IN AGAIN FOR RECALL SERVICE AND STILL FORD SAYS THE RECALL WORK IS COMPLETE AND THE LIFTGATE ACTUATOR HAS NEVER BEEN REPLACED AFTER MULTIPLE COMPLAINTS AND MULTIPLE ATTEMPTS TO BRING IT TO DEALERSHIP FOR SERVICE ON OUR LEASED CMAX .THIS HAS BEEN REPORTED TO FORD DEALERSHIP AND HAD TO GO INTO FORD FOR WARRANTY RECALL NOTICE OF LIFT GATE ACTUATOR WAS TO BE REPLACED AS WELL.THE LIFT GATE CONTINUES TO HAVE ISSUES AND WILL COME DOWN WHILE I AM UNDERNEATH AND IT HAS TO BE MANUALLY CLOSED AND OPENED BUTTONS WORK OCCASIONALLY NEVER FOR LONGER THAN A WEEK BESIDES IT COMES DOWN AND ACTUALLY BOUNCES BACK UP OFF MY BODY TO COME CRASH DOWN AGAIN BEFORE I CAN TRY TO GET AWAY. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [36] => Array ( [CMPLID] => 1026497 [ODINO] => 10555012 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130815 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => EXTERIOR LIGHTING [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20131206 [LDATE] => 20131206 [MILES] => 8500 [OCCURENCES] => 1 [CDESCR] => THE LIFT GATE REPEATEDLY CONTINUES TO CRASH DOWN ON MY SHOULDER AND BACK AFTER HAVING TO PHYSICALLY LIFT OPEN THE LIFT GATE BECAUSE THE BUTTONS OR CONTROLS TO OPERA LIFT GATE WOULD NOT WORK WOULD NOT OPEN WITHOUT ME LIFTING IT WHEN I COMPLETELY OPENED IT AND WENT TO LEAN IN MY LEASED FORD CMAX THE LIFT GATE CAME DOWN CRASHING ONTO ON MY BACK SHOULDER NECK AS I WAS LEANING WELL INTO THE REAR HATCHBACK AREA.THIS CONTINUES REPEATEDLY HAVING TO PHYSICALLY OPEN LIFT GATE AND THEN IT CRASHES BACK DOWN ON ME WITHOUT TOUCHING ANY BUTTONS OR EVEN TRYING TO CLOSE IT.I REPORTED INCIDENT AT TIME I TOOK LEASED FORD IN AGAIN FOR RECALL SERVICE AND STILL FORD SAYS THE RECALL WORK IS COMPLETE AND THE LIFTGATE ACTUATOR HAS NEVER BEEN REPLACED AFTER MULTIPLE COMPLAINTS AND MULTIPLE ATTEMPTS TO BRING IT TO DEALERSHIP FOR SERVICE ON OUR LEASED CMAX .THIS HAS BEEN REPORTED TO FORD DEALERSHIP AND HAD TO GO INTO FORD FOR WARRANTY RECALL NOTICE OF LIFT GATE ACTUATOR WAS TO BE REPLACED AS WELL.THE LIFT GATE CONTINUES TO HAVE ISSUES AND WILL COME DOWN WHILE I AM UNDERNEATH AND IT HAS TO BE MANUALLY CLOSED AND OPENED BUTTONS WORK OCCASIONALLY NEVER FOR LONGER THAN A WEEK BESIDES IT COMES DOWN AND ACTUALLY BOUNCES BACK UP OFF MY BODY TO COME CRASH DOWN AGAIN BEFORE I CAN TRY TO GET AWAY. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [37] => Array ( [CMPLID] => 1033562 [ODINO] => 10560185 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131116 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => SAN DIEGO [STATE] => CA [VIN] => [DATEA] => 20140116 [LDATE] => 20140116 [MILES] => 15 [OCCURENCES] => 6 [CDESCR] => THE SECOND DAY WAS THE 1ST TIME MY CAR DIED. I TOOK TO THE DEALER AND SUPPOSEDLY THEY REPLACED BATTERY. MY CAR DIED 5 TIMES AGAIN AFTER. LAST FRIDAY 01/10/14 TOOK CAR FOR 3 RECALLS ONE WAS FOR THE BATTERY. TODAY 01/16/14 AT 04:10AM MY CAR DIED AGAIN. THIS IS VERY INCONVENIENT WHEN MY TIME IS VERY LIMITED. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [38] => Array ( [CMPLID] => 1036048 [ODINO] => 10561897 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20130228 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => GREENFIELD [STATE] => MO [VIN] => 1FADP5AU5DL [DATEA] => 20140128 [LDATE] => 20140128 [MILES] => 2000 [OCCURENCES] => 0 [CDESCR] => TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. [CMPL_TYPE] => EVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [39] => Array ( [CMPLID] => 1039844 [ODINO] => 10564556 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => FUEL/PROPULSION SYSTEM [CITY] => LIVONIA [STATE] => MI [VIN] => 1FADP5BU1DL [DATEA] => 20140216 [LDATE] => 20140216 [MILES] => 14000 [OCCURENCES] => 1 [CDESCR] => VEHICLE CONTINUES TO ACCELERATE AT SLOW SPEEDS WHEN ACCELERATOR PEDAL IS LIFTED ON SLIPPERY SURFACES CAUSING VEHICLE TO SLIDE AND SPIN. COMPLETELY UNSAFE TO DRIVE UNDER THESE CONDITIONS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 10 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [40] => Array ( [CMPLID] => 1039845 [ODINO] => 10564556 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => VEHICLE SPEED CONTROL [CITY] => LIVONIA [STATE] => MI [VIN] => 1FADP5BU1DL [DATEA] => 20140216 [LDATE] => 20140216 [MILES] => 14000 [OCCURENCES] => 1 [CDESCR] => VEHICLE CONTINUES TO ACCELERATE AT SLOW SPEEDS WHEN ACCELERATOR PEDAL IS LIFTED ON SLIPPERY SURFACES CAUSING VEHICLE TO SLIDE AND SPIN. COMPLETELY UNSAFE TO DRIVE UNDER THESE CONDITIONS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 10 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [41] => Array ( [CMPLID] => 1039846 [ODINO] => 10564556 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140210 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => LIVONIA [STATE] => MI [VIN] => 1FADP5BU1DL [DATEA] => 20140216 [LDATE] => 20140216 [MILES] => 14000 [OCCURENCES] => 1 [CDESCR] => VEHICLE CONTINUES TO ACCELERATE AT SLOW SPEEDS WHEN ACCELERATOR PEDAL IS LIFTED ON SLIPPERY SURFACES CAUSING VEHICLE TO SLIDE AND SPIN. COMPLETELY UNSAFE TO DRIVE UNDER THESE CONDITIONS. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 4 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => HE [TRANS_TYPE] => [VEH_SPEED] => 10 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [42] => Array ( [CMPLID] => 1056954 [ODINO] => 10579342 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => Y [FAILDATE] => 20140409 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => UNKNOWN OR OTHER [CITY] => CRYSTAL RIVER [STATE] => FL [VIN] => 1FADP5AU6DL [DATEA] => 20140412 [LDATE] => 20140412 [MILES] => 11000 [OCCURENCES] => 0 [CDESCR] => THE WIFE JUMPED A CURB WHILE PARKING AND THE CMAX RAN INTO A BRICK PILLAR CAUSING DAMAGE TO THE FRONT END, THE AIRBAGS DID NOT DEPLOY. WIFE SAID HER FOOT WAS ON THE BRAKE AND THE ACCELERATION FROM A STOP WAS VIOLENT. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [43] => Array ( [CMPLID] => 1064364 [ODINO] => 10587644 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140503 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STEERING [CITY] => WILTON [STATE] => NH [VIN] => [DATEA] => 20140511 [LDATE] => 20140511 [MILES] => 1500 [OCCURENCES] => 0 [CDESCR] => STOPPED TO GET GAS. AFTER FILL-UP CAR STARTED BUT STEERING WAS GONE, LIGHTS ON DASHBOARD "CHECK POWER STEERING NOW". WAS 75 MILES FROM HOME. HAD TO BE TOWED, CAR IN SHOP FOR WEEKEND UNTIL TUESDAY WAITING FOR ELECTRONIC STEERING MODULE. TOWING, CAR RENTAL AND PART REPLACED AT FORD'S EXPENSE. THERE ARE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON NEW FORD SMALL CARS ON VARIOUS INTERNET FORD CMAX FORUMS. ACCORDING TO REPORTS ON INTERNET, THIS CAN REOCCUR AND HAS HAPPENED AT SPEED AFTER THE MODULE IS REPLACED. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [44] => Array ( [CMPLID] => 1073125 [ODINO] => 10596805 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140602 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRONIC STABILITY CONTROL [CITY] => WILTON [STATE] => NH [VIN] => 1FADP5AU0DL [DATEA] => 20140607 [LDATE] => 20140607 [MILES] => 10000 [OCCURENCES] => 0 [CDESCR] => ONE MONTH AFTER THE ELECTRONIC STEERING MODULE FAILED (AS PREVIOUSLY REPORTED HERE) & HAD TO BE REPLACED, THE RCM MODULE FAILED. ADVANCED TRACTION CONTROL, AND AIRBAG LIGHTS WERE/ARE LIT ON DASHBOARD. I DROVE WITHOUT A FUNCTIONING AIRBAG FOR 10 DAYS WHILE BEST FORD NASHUA TRIED TO REPLACE THE MODULE WHICH IS OUT OF STOCK. YESTERDAY 6/6/14 FORD NASHUA PROVIDED A RENTAL CAR UNTIL THEY CAN GET THE PART. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [45] => Array ( [CMPLID] => 1075270 [ODINO] => 10598279 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20131231 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => FUEL/PROPULSION SYSTEM [CITY] => SPRINGFIELD [STATE] => VA [VIN] => 1FADP5AU0DL [DATEA] => 20140614 [LDATE] => 20140614 [MILES] => 0 [OCCURENCES] => 0 [CDESCR] => ON OR ABOUT12/21/2013C-MAX FAILED TO START, LATE ON RAINY NIGHT ON FEDERAL RESERVATION. HYBRID BATTERY FAILED. SHEEHY MARLOWE HEIGHTS RECHARGED HYBRID BATTERY CHANGED SOFTWARE RETURNED CAR. WITH MILEAGE REDUCTION TO 38 MPG CAR WAS DEFINED AS A MIXTURE BETWEEN 2013 AND 2014 PART BUILD. ON 31 MAY 2014 CAR AGAIN FAILED TO START. HYBRID BATTERY FAILED. SERVICED BY SHEEHY FORD SPRINGFIELD RETURNED 2 DAYS LATER WITH MILEAGE REDUCTION TO 38 MPG. REQUESTED FORD ENGINEERING REVIEW OF TWO FAILURES. NO REPORT FROM FORD AS OF THIS DATE [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [46] => Array ( [CMPLID] => 1076814 [ODINO] => 10604351 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140611 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS [CITY] => MABLETON [STATE] => GA [VIN] => 1FADP5BU5DL [DATEA] => 20140618 [LDATE] => 20140618 [MILES] => 17950 [OCCURENCES] => 0 [CDESCR] => THE LOW PRESSURE LIGHT CAME ON AS I WAS TAKING A TRIP OF ABOUT 65 MILES TO MY MOTHERS HOME. I STOPPED AND CHECKED THE TIRES AND HAD TO PUT AIR IN THE TWO TIRES ON THE PASSENGER SIDE OF THE CAR. THE LIGHT DID NOT GO OUT; BUT I THOUGHT THAT MIGHT BE BECAUSE I DID NOT TURN THE CAR OFF SO I CONTINUED THE LAST 3 MILES OF MY TRIP. I PARKED THE CAR AT MY MOTHERS AND VISITED FOR ABOUT 4 HOURS. WHEN I GOT READY TO LEAVE, I WALKED AROUND THE CAR AND CHECKED THE TIRES AGAIN. I DID NOT NOTE ANY PROBLEMS WITH THE TIRES OR THEM BEING LOW; BUT THE LIGHT CAME BACK ON WHEN I STARTED THE CAR. I CONTINUED ON HOME WITH THE INTENTION OF TAKING THE CAR BACK TO MY DEALERSHIP. ABOUT A THIRD OF WAY HOME I HAD THE PASSENGER SIDE REAR TIRE BLOW OUT. THERE IS A WHOLE IN THE OUTSIDE TIRE WALL, AND THE INSIDE TIRE WALL SEPARATED FROM THE TIRE. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 65 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [47] => Array ( [CMPLID] => 1076950 [ODINO] => 10604441 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140531 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => SPRINGFIELD [STATE] => VA [VIN] => 1FADP5AU0DL [DATEA] => 20140619 [LDATE] => 20140619 [MILES] => 5000 [OCCURENCES] => 0 [CDESCR] => ADDITIONAL DATA: FORD CUSTOMER SERVICE ADMITTED THE FIRST RECHARGE OF THE HYBRID WAS DONE WITH AND INADEQUATE SOFTWARE SYSTEM. ON MAY 31 THE CAR AGAIN FAILED TO START. FORD ADMITTED THAT THE SOFTWARE HAD BEEN CHANGED TO ACCOMPLISH THE LOGIC SYSTEM TO BETTER CONTROL THE CAR. IT IS NOTE HERE FORD ALSO ADMITTED THIS C MAC WAS MADE FOR PARTS FORM BOTH 2013 AND 2014 INVENTORY. MY ISSUE IS FORD HAS ACKNOWLEDGE REFUND TO BE PAID FOR LOSS IN MPG. HOWEVER FORD FAILS TO RECOGNIZE THE SCIENTIFIC FACT RECHARGING OF A DEPLETED BATTERY MARKEDLY REDUCES LIFE. I BELIEVE SAFECAR.GOV MUST FORCE FORD TO ACKNOWLEDGE THIS FAILURE: THIS MESSAGE SENT TO FORD " MY VIN NUMBER FOR MY C-MAX IS 1FADP5AU0DL533584. CAS 4498142. IT IS A SCIENTIFIC FACT TOTAL DISCHARGE OF A BATTERY FOLLOWED BY A RECHARGE LOWERS THE LIFE EXPEDIENCY OF THE BATTERY. THIS HAS HAPPENED TWICE. THE FIRST RECHARGE WAS DONE WITH A INEFFECTIVE SOFTWARE CHANGE. THE SECOND RECHARGE WAS DONE WITH AN IMPROVED SOFTWARE CHANGE. QUESTION TO BE ANSWERED BY FORD. BECAUSE OF INEFFECTIVE SOFTWARE MY BATTERY LIFE HAS BEEN REDUCED. AS A RESULT FORD IS OBLIGATED TO COMPENSATE ME FOR THESE FAILURES. MY QUESTION TO FORD IS:"WHAT WILL FORD DO TO COMPENSATE?" [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [48] => Array ( [CMPLID] => 1076951 [ODINO] => 10604441 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140531 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => SPRINGFIELD [STATE] => VA [VIN] => 1FADP5AU0DL [DATEA] => 20140619 [LDATE] => 20140619 [MILES] => 5000 [OCCURENCES] => 0 [CDESCR] => ADDITIONAL DATA: FORD CUSTOMER SERVICE ADMITTED THE FIRST RECHARGE OF THE HYBRID WAS DONE WITH AND INADEQUATE SOFTWARE SYSTEM. ON MAY 31 THE CAR AGAIN FAILED TO START. FORD ADMITTED THAT THE SOFTWARE HAD BEEN CHANGED TO ACCOMPLISH THE LOGIC SYSTEM TO BETTER CONTROL THE CAR. IT IS NOTE HERE FORD ALSO ADMITTED THIS C MAC WAS MADE FOR PARTS FORM BOTH 2013 AND 2014 INVENTORY. MY ISSUE IS FORD HAS ACKNOWLEDGE REFUND TO BE PAID FOR LOSS IN MPG. HOWEVER FORD FAILS TO RECOGNIZE THE SCIENTIFIC FACT RECHARGING OF A DEPLETED BATTERY MARKEDLY REDUCES LIFE. I BELIEVE SAFECAR.GOV MUST FORCE FORD TO ACKNOWLEDGE THIS FAILURE: THIS MESSAGE SENT TO FORD " MY VIN NUMBER FOR MY C-MAX IS 1FADP5AU0DL533584. CAS 4498142. IT IS A SCIENTIFIC FACT TOTAL DISCHARGE OF A BATTERY FOLLOWED BY A RECHARGE LOWERS THE LIFE EXPEDIENCY OF THE BATTERY. THIS HAS HAPPENED TWICE. THE FIRST RECHARGE WAS DONE WITH A INEFFECTIVE SOFTWARE CHANGE. THE SECOND RECHARGE WAS DONE WITH AN IMPROVED SOFTWARE CHANGE. QUESTION TO BE ANSWERED BY FORD. BECAUSE OF INEFFECTIVE SOFTWARE MY BATTERY LIFE HAS BEEN REDUCED. AS A RESULT FORD IS OBLIGATED TO COMPENSATE ME FOR THESE FAILURES. MY QUESTION TO FORD IS:"WHAT WILL FORD DO TO COMPENSATE?" [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [49] => Array ( [CMPLID] => 1076952 [ODINO] => 10604441 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140531 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => UNKNOWN OR OTHER [CITY] => SPRINGFIELD [STATE] => VA [VIN] => 1FADP5AU0DL [DATEA] => 20140619 [LDATE] => 20140619 [MILES] => 5000 [OCCURENCES] => 0 [CDESCR] => ADDITIONAL DATA: FORD CUSTOMER SERVICE ADMITTED THE FIRST RECHARGE OF THE HYBRID WAS DONE WITH AND INADEQUATE SOFTWARE SYSTEM. ON MAY 31 THE CAR AGAIN FAILED TO START. FORD ADMITTED THAT THE SOFTWARE HAD BEEN CHANGED TO ACCOMPLISH THE LOGIC SYSTEM TO BETTER CONTROL THE CAR. IT IS NOTE HERE FORD ALSO ADMITTED THIS C MAC WAS MADE FOR PARTS FORM BOTH 2013 AND 2014 INVENTORY. MY ISSUE IS FORD HAS ACKNOWLEDGE REFUND TO BE PAID FOR LOSS IN MPG. HOWEVER FORD FAILS TO RECOGNIZE THE SCIENTIFIC FACT RECHARGING OF A DEPLETED BATTERY MARKEDLY REDUCES LIFE. I BELIEVE SAFECAR.GOV MUST FORCE FORD TO ACKNOWLEDGE THIS FAILURE: THIS MESSAGE SENT TO FORD " MY VIN NUMBER FOR MY C-MAX IS 1FADP5AU0DL533584. CAS 4498142. IT IS A SCIENTIFIC FACT TOTAL DISCHARGE OF A BATTERY FOLLOWED BY A RECHARGE LOWERS THE LIFE EXPEDIENCY OF THE BATTERY. THIS HAS HAPPENED TWICE. THE FIRST RECHARGE WAS DONE WITH A INEFFECTIVE SOFTWARE CHANGE. THE SECOND RECHARGE WAS DONE WITH AN IMPROVED SOFTWARE CHANGE. QUESTION TO BE ANSWERED BY FORD. BECAUSE OF INEFFECTIVE SOFTWARE MY BATTERY LIFE HAS BEEN REDUCED. AS A RESULT FORD IS OBLIGATED TO COMPENSATE ME FOR THESE FAILURES. MY QUESTION TO FORD IS:"WHAT WILL FORD DO TO COMPENSATE?" [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [50] => Array ( [CMPLID] => 1085720 [ODINO] => 10610580 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140709 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STEERING [CITY] => MISSION VIEJO [STATE] => CA [VIN] => 1FADP5BU2DL [DATEA] => 20140715 [LDATE] => 20140715 [MILES] => 18760 [OCCURENCES] => 0 [CDESCR] => DURING A TWO-LEG ROAD TRIP FROM ORANGE COUNTY, CA TO PARK CITY, UT VIA LAS VEGAS, ON THE FIRST LEG JUST OUTSIDE LAS VEGAS I GOT A WARNING MESSAGE "STEERING ASSIST FAULT:SERVICE REQUIRED". CAR DID NOT LOSE STEERING ASSIST HOWEVER AFTER THE NEXT KEY CYCLE (OFF/ON) A STEERING ASSIST FAILED MESSAGE APPEARED AND VEHICLE LOST STEERING ASSIST. THE VEHICLE WAS DRIVEN CAREFULLY TO THE NEAREST FORD DEALER . THEY TOLD ME THE FAULT WAS CAUSED BY EXCESSIVE TIRE PRESSURES (REALLY?) AND THEY HAD SET THE TIRE PRESSURES AND RESET THE FAULT CODE (C102D - EXCESSIVE FRICTION IN STEERING RACK). ON THE SECOND LEG AROUND 40 MILES FROM DESTINATION THE SAME THING HAPPENED AGAIN - SAME FAULT CODE, SAME RESULT. CAR WAS TAKEN EARLY NEXT MORNING TO NEAREST FORD DEALER IN PARK CITY. AFTER A SHORT TIME THEY DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. THEY ISSUED A LOANER CAR WHILE STEERING RACK ASSEMBLY WAS REPLACED UNDER WARRANTY. IT'S MY OPINION THAT THIS WAS A POTENTIALLY SERIOUS SAFETY ISSUE AND AFTER READING OF SIMILAR OCCURRENCES ON OTHER FORD VEHICLES, I BELIEVE FURTHER INVESTIGATION IS WARRANTED. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 78 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [51] => Array ( [CMPLID] => 1092294 [ODINO] => 10618204 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140731 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ELECTRICAL SYSTEM [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20140801 [LDATE] => 20140801 [MILES] => 1 [OCCURENCES] => 0 [CDESCR] => I WAS ON WAY TO WORK @ 15:30 AND I CAN NOT GET INTO MY LEASED CAR BECAUSE THERE ISCATASTROPHIC ELECTRICAL FAILURE.I CAN NOT GIVE YOU MILEAGE BECAUSE THERE IS NO WAY TO ACCESS OR READ ELECTRIC DIGITAL ODOMETER DISPLAY.FORD ROADSIDE SENT TOW TRUCK TO TOW MY FORD LEASE IN FOR CATASTROPHIC ELECTRICAL FAILURE THE TOW DRIVER ATTEMPTED TO JUMP START THAT FAILED ALSO.WAS TOWED TO SERVICING DEALERSHIP FUTURE FORD BECAUSE ORIGINAL PURCHASE/LEASE DEALER LITHIA FRESNO IS NOT AUTHORIZED TO SERVICE THEIR OWN FORD C MAX HYBRID LEASE. I AM BEGGING WHOEVER READS THIS COMPLAINT PLEASE DO SO WITH INTEGRITY AND SHARE IT WITH SOMEBODY,ANYBODY OR AGENCY WITH AUTHORITY/JURISDICTION TO OPEN CASE AND INVESTIGATE, OR DOING ANYTHING TO TO STOP THESE SERIOUS, POTENTIALLY DEADLY FORD CMAX FAILURES. CATASTROPHIC MECHANICAL, ELECTRICAL, SYNC SYSTEM FAILURES.THIS IS THE 3RD SEPERATE, COMPLETE, CATASTROPHIC FAILURE W THIS CMAX HYBRID IN 18 MONTHS OF MY LEASE.I WANT OTHERS TO AT LEAST HAVE THE KNOWLEDGE OF WHAT HAS HAPPENED TO US ALREADY SO THAT OTHERS MAY NOT GET HURT.FOR THE SAKE OF SAFETY OF MILLIONS AND THE INTEGRITY OF DOING THE RIGHT THING THANK YOU. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [52] => Array ( [CMPLID] => 1092295 [ODINO] => 10618204 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140731 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => ENGINE [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20140801 [LDATE] => 20140801 [MILES] => 1 [OCCURENCES] => 0 [CDESCR] => I WAS ON WAY TO WORK @ 15:30 AND I CAN NOT GET INTO MY LEASED CAR BECAUSE THERE ISCATASTROPHIC ELECTRICAL FAILURE.I CAN NOT GIVE YOU MILEAGE BECAUSE THERE IS NO WAY TO ACCESS OR READ ELECTRIC DIGITAL ODOMETER DISPLAY.FORD ROADSIDE SENT TOW TRUCK TO TOW MY FORD LEASE IN FOR CATASTROPHIC ELECTRICAL FAILURE THE TOW DRIVER ATTEMPTED TO JUMP START THAT FAILED ALSO.WAS TOWED TO SERVICING DEALERSHIP FUTURE FORD BECAUSE ORIGINAL PURCHASE/LEASE DEALER LITHIA FRESNO IS NOT AUTHORIZED TO SERVICE THEIR OWN FORD C MAX HYBRID LEASE. I AM BEGGING WHOEVER READS THIS COMPLAINT PLEASE DO SO WITH INTEGRITY AND SHARE IT WITH SOMEBODY,ANYBODY OR AGENCY WITH AUTHORITY/JURISDICTION TO OPEN CASE AND INVESTIGATE, OR DOING ANYTHING TO TO STOP THESE SERIOUS, POTENTIALLY DEADLY FORD CMAX FAILURES. CATASTROPHIC MECHANICAL, ELECTRICAL, SYNC SYSTEM FAILURES.THIS IS THE 3RD SEPERATE, COMPLETE, CATASTROPHIC FAILURE W THIS CMAX HYBRID IN 18 MONTHS OF MY LEASE.I WANT OTHERS TO AT LEAST HAVE THE KNOWLEDGE OF WHAT HAS HAPPENED TO US ALREADY SO THAT OTHERS MAY NOT GET HURT.FOR THE SAKE OF SAFETY OF MILLIONS AND THE INTEGRITY OF DOING THE RIGHT THING THANK YOU. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [53] => Array ( [CMPLID] => 1092296 [ODINO] => 10618204 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140731 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => UNKNOWN OR OTHER [CITY] => FRESNO [STATE] => CA [VIN] => 1FADP5AU4DL [DATEA] => 20140801 [LDATE] => 20140801 [MILES] => 1 [OCCURENCES] => 0 [CDESCR] => I WAS ON WAY TO WORK @ 15:30 AND I CAN NOT GET INTO MY LEASED CAR BECAUSE THERE ISCATASTROPHIC ELECTRICAL FAILURE.I CAN NOT GIVE YOU MILEAGE BECAUSE THERE IS NO WAY TO ACCESS OR READ ELECTRIC DIGITAL ODOMETER DISPLAY.FORD ROADSIDE SENT TOW TRUCK TO TOW MY FORD LEASE IN FOR CATASTROPHIC ELECTRICAL FAILURE THE TOW DRIVER ATTEMPTED TO JUMP START THAT FAILED ALSO.WAS TOWED TO SERVICING DEALERSHIP FUTURE FORD BECAUSE ORIGINAL PURCHASE/LEASE DEALER LITHIA FRESNO IS NOT AUTHORIZED TO SERVICE THEIR OWN FORD C MAX HYBRID LEASE. I AM BEGGING WHOEVER READS THIS COMPLAINT PLEASE DO SO WITH INTEGRITY AND SHARE IT WITH SOMEBODY,ANYBODY OR AGENCY WITH AUTHORITY/JURISDICTION TO OPEN CASE AND INVESTIGATE, OR DOING ANYTHING TO TO STOP THESE SERIOUS, POTENTIALLY DEADLY FORD CMAX FAILURES. CATASTROPHIC MECHANICAL, ELECTRICAL, SYNC SYSTEM FAILURES.THIS IS THE 3RD SEPERATE, COMPLETE, CATASTROPHIC FAILURE W THIS CMAX HYBRID IN 18 MONTHS OF MY LEASE.I WANT OTHERS TO AT LEAST HAVE THE KNOWLEDGE OF WHAT HAS HAPPENED TO US ALREADY SO THAT OTHERS MAY NOT GET HURT.FOR THE SAKE OF SAFETY OF MILLIONS AND THE INTEGRITY OF DOING THE RIGHT THING THANK YOU. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [54] => Array ( [CMPLID] => 1093134 [ODINO] => 10618814 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140729 [FIRE] => N [INJURED] => 1 [DEATHS] => 0 [COMPDESC] => SEATS [CITY] => GLEN ELLYN [STATE] => IL [VIN] => 1FADP5BU0DL [DATEA] => 20140804 [LDATE] => 20140804 [MILES] => 10000 [OCCURENCES] => 0 [CDESCR] => TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO OBTAIN AN OBJECT THAT WAS UNDER THE FRONT PASSENGER'S SIDE SEAT, THE SEAT TRACK CUT THE PASSENGER ON THE HAND. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PASSENGER'S SIDE SEAT WAS REMOVED AND THE SEAT TRACK WAS FILED DOWN SMOOTHLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [55] => Array ( [CMPLID] => 1095050 [ODINO] => 10621219 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140807 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => STRUCTURE:BODY [CITY] => QUINCY [STATE] => IL [VIN] => [DATEA] => 20140810 [LDATE] => 20140810 [MILES] => 13500 [OCCURENCES] => 0 [CDESCR] => HEARD LOUD SCRAPING SOUND FROM FRONT UNDERSIDE OF VEHICLE. PULLED OVER RIGHT AWAY AND SAW THAT ENTIRE FRONT EDGE OF FASCIA AT UNDERSIDE OF FRONT OF VEHICLE HAD COME LOOSE AND WAS DRAGGING ON ROAD. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 25 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [56] => Array ( [CMPLID] => 1102058 [ODINO] => 10629155 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => Y [FAILDATE] => 20140826 [FIRE] => N [INJURED] => 1 [DEATHS] => 0 [COMPDESC] => SERVICE BRAKES [CITY] => CHANDLER [STATE] => AZ [VIN] => 1FADP5BU0DL [DATEA] => 20140828 [LDATE] => 20140828 [MILES] => 30000 [OCCURENCES] => 0 [CDESCR] => FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [57] => Array ( [CMPLID] => 1102059 [ODINO] => 10629155 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => Y [FAILDATE] => 20140826 [FIRE] => N [INJURED] => 1 [DEATHS] => 0 [COMPDESC] => VEHICLE SPEED CONTROL [CITY] => CHANDLER [STATE] => AZ [VIN] => 1FADP5BU0DL [DATEA] => 20140828 [LDATE] => 20140828 [MILES] => 30000 [OCCURENCES] => 0 [CDESCR] => FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [58] => Array ( [CMPLID] => 1102060 [ODINO] => 10629155 [MFR_NAME] => Ford Motor Company [MAKETXT] => FORD [MODELTXT] => C-MAX HYBRID [YEARTXT] => 2013 [CRASH] => Y [FAILDATE] => 20140826 [FIRE] => N [INJURED] => 1 [DEATHS] => 0 [COMPDESC] => SEAT BELTS [CITY] => CHANDLER [STATE] => AZ [VIN] => 1FADP5BU0DL [DATEA] => 20140828 [LDATE] => 20140828 [MILES] => 30000 [OCCURENCES] => 0 [CDESCR] => FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) ) ford c-max hybrid Problems

ford c-max hybrid Problems

ford c-max hybrid 2013 Complaints

ENGINE

vehicle was parked for approximately 45 minutes. upon return to the key was inserted and then turned to start. the gasoline engine immediately started and went to max engine rpm then appeared to shut down via the engine overspeed sensor. as soon as the engine speed dropped to zero, it again repeated the high rpm overspeed. this time the key was turned to the off position. it was noted that no warning lights or messages were displayed. the interior of the vehicle was examined and nothing was near the accelerator pedal. the key was returned to the start position with the same overspeed condition happening again. the key was immediately turned to off. again no warning lights or messages appeared. the vehicle was allowed to set for about 5 minutes. the key was turned to start. the engine did not overspeed, but was notably surging at idle. vehicle was placed in gear and driven four blocks, with the engine surging, to the owners driveway and parked. the ford dealer was contacted. they advised to "drive it in so we can look at it". i advised that i felt it was unsafe to operate to the possible rapid engine acceleration. a wrecker was called, upon it's arrival, the vehicle was started by the wrecker driver, he stated that the car seemed to be fine. while driving the vehicle onto the wrecker bed, he experienced the sudden engine overspeed. he then stated, "now i see why you don't want to drive this". the vehicle was then delivered to the ford dealership for examination, and hopefully, repair.

Reported in: TOPEKA KS || Crash: N || VIN #: 1FADP5AU2DL

POWER TRAIN

i put the car in reverse to back out of the drive way and when i stopped, i couldn't go backwards. i pulled forward and parked. pulled back again and the car didn't do it again. the engine light did come on and i took the car to the dealership. they had it for two weeks. ford said it is a "reverse delay problem" and they know about it. ford is working on a fix. ford is knowing selling the c-max with a drive train problem and does not consider the "reverse delay" a safety problem. i do consider it as a safety issue and trying to get the car returned and ford will not take it back.

Reported in: LAS VEGAS NV || Crash: N || VIN #: 1FADP5AU1DL

UNKNOWN OR OTHER

went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works.

Reported in: INDIAN TRAIL NC || Crash: N || VIN #: 1FADP5AU8DL

ELECTRICAL SYSTEM

went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works.

Reported in: INDIAN TRAIL NC || Crash: N || VIN #: 1FADP5AU8DL

FUEL/PROPULSION SYSTEM

cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.

Reported in: MANDAN ND || Crash: N || VIN #: 1FADP5BU9DL

ELECTRICAL SYSTEM

cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.

Reported in: MANDAN ND || Crash: N || VIN #: 1FADP5BU9DL

SERVICE BRAKES

cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.

Reported in: MANDAN ND || Crash: N || VIN #: 1FADP5BU9DL

VISIBILITY:GLASS, SIDE/REAR

2013 ford c-max. consumer writes in regards to defective rear window. consumer requests refund for repairs. *smd the consumer stated 15 days after purchasing the vehicle, the rear window shattered. the consumer stated she purchased an extra window coverage warranty. however, the dealer stated the coverage was only for the front windshield.

Reported in: BUCKLEY WA || Crash: N || VIN #:

FUEL SYSTEM, GASOLINE

2013 ford c-max. consumer writes in regards to vehicle not getting advertised mpg and seeks reimbursement . *smd the consumer stated the window stated the vehicle would get 47/47 mpg. the consumer stated he is getting 32.4 mpg.

Reported in: BREWSTER NY || Crash: N || VIN #: 1FADP5BUXDL

COMMUNICATIONS:BACK UP ALARM

i have a new cmax energi with navigation. the back up camera goes on when i go into reverse, but it sometimes does not shut off, so i have this distracting screen showing me what is behind me while i am driving forward. sometimes it changes to the correct screen immediately, but other times it can take up to 2 minutes. i have reset the system, but it did not help.

Reported in: OAKLAND CA || Crash: N || VIN #: 1FADP5CU1DL

ELECTRICAL SYSTEM

i have a new cmax energi with navigation. the back up camera goes on when i go into reverse, but it sometimes does not shut off, so i have this distracting screen showing me what is behind me while i am driving forward. sometimes it changes to the correct screen immediately, but other times it can take up to 2 minutes. i have reset the system, but it did not help.

Reported in: OAKLAND CA || Crash: N || VIN #: 1FADP5CU1DL

ENGINE

tl* the contact owns a 2013 ford c-max hybrid. the contact stated that the vehicle failed to start after being serviced. the vehicle had to be jumped in order for it to start. the contact was told that the vehicle could have problems if the incorrect oil filter is placed on the vehicle. the contact took the vehicle to the dealer but they had not been able to determine what caused the failure. the manufacturer stated this was a known issue but they do not have a fix. the failure mileage and current mileages was 3,000.

Reported in: HADLEY NY || Crash: N || VIN #: 1FADP5AUXDL

ENGINE

while driving at 35 mph on highway 90 in biloxi, ms, i received a "stop safely now" red triangle warning on my 3 week old 2013 ford cmax hybrid. the car died and i was stopped in the turning lane of heavy traffic. i called the biloxi police department for assistance in getting off the road safely due to the high volume of traffic.

Reported in: OCEAN SPRINGS MS || Crash: N || VIN #:

ELECTRICAL SYSTEM

vehicle completely lost power (no lights, accessories, etc.) and would not start. even a jump would not allow vehicle to start. this has since happened on 2 additional occasions. in each case it was towed to the dealer.

Reported in: BELLEVUE WA || Crash: N || VIN #:

ELECTRICAL SYSTEM

i could not start my car at a school parking lot on 3/30/2013. it showed a red triangle warning and wrench light. i called the ford dealer. they sent people to help me. however, the car would not start for a half hour. there was no issue until 5/9/2013. it stopped three times on my way home when i was stopped at traffic light or at traffic jam. the only way to start the car was to turn the power off and re-start the engine. it might not be able to start right away. it took a few seconds to a few minutes on that day in each case. that is very dangerous on the road. i drove my car directly to the dealer that day. dealer had taken one week to fix this issue. i picked up my car on 5/16 after they told me that it was ok. my wife drove to school to pick up my son the next day. it happened again at the school parking lot, where she could not start the car again. there was no power for a while before she could start this car. dealer is still trying to fix this car. it is not easy for local dealer to find the root cause. i think the designer should take over and debug this issue. it is not safe for any driver to drive a car that could stop anytime and anywhere. there is no warning sign until it happens. driver can't plan a trip to meet the schedule because you don't know when the car will stop running or whether you can re-start the car in short period. i hope ford can find the root cause and recall all the cars if it is a design issue. otherwise, someone will have an accident sooner or later for anyone who drive this model car.

Reported in: SAN JOSE CA || Crash: N || VIN #: 1FADP5AU4DL

WHEELS

tl* the contact owns a 2013 ford c-max hybrid. the contact stated that while driving approximately 25 mph, the rear passenger's side tire exploded. the contact noticed that the vehicle was not equipped with a spare tire, which was designed by the manufacturer. the manufacturer had not been made aware of the problem. the failure mileage was 9,000.

Reported in: BELLLEVUE NE || Crash: N || VIN #: 1FADP5AU7DL

ELECTRICAL SYSTEM

vehicle battery discovered to be totally discharged after sitting in garage overnight. told by ford dealer to "jump start" it and bring in for service. this was done. when i picked the car up at dealership, the service writer, stated that the "computers" indicated that for some unknown reason, the radio had turned on (on it's own, and without any key in the ignition) and had drained the battery overnight. he stated that the service department had "reprogrammed the dcdc module per tsb 13-6-23", (this bulletin is for cold weather charging improvements - temperature for the last 60 days has been over 75 degrees and per the bulletin it would not apply) and this would cure the situation. on 7-5-2013, i entered my garage at 5am, and discovered that the "fuel pump" had turned itself on and was running constantly. the vehicle had not been operated for over 12 hours and the keys were inside the house. i am very concerned that something may "turn itself on" and a fire will start. vehicle is scheduled to return to the dealership again.

Reported in: TOPEKA KS || Crash: N || VIN #: 1FADP5AU2DL

ELECTRICAL SYSTEM

** event 1, 17 may 2013: car failed to start. some indication of electrical function. ford service unable to locate any problem ** event 2, 5 june 2013: car failed to start. ford service found a bad cell in battery, thought that might be the problem. ** event 3: 17 july 2013: car failed to start. my ammeter verified 13+ volts across battery. ford service (different from previous) found a problem but not able to diagnose. ** event 4, 18 july 2013: car lost all electrical and power while moving at 30 mph. problem identified by ford service as being connected to ford special service message 32167, dated 2 april. concern #1: power lost at any speed is a serious safety hazard to the car's occupants and to others on the road -- particularly at night! ford should pursue a recall to find these cars and fix them before injury occurs.the problem is known and is straightforward to diagnose and repair. concern #2: ford knew about this problem but failed to locate and repair cars on dealer lots before selling them. it should take immediate steps to located unsold inventory and check it.

Reported in: ALEXANDRIA VA || Crash: N || VIN #: 1FADP5BU4DL

EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

tl* the contact owns a 2013 ford c-max hybrid. the contact stated that while driving 70 mph, the navigational system failed to provide proper directions. the vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. the manufacturer was notified. the vin was not available. the approximate failure mileage was 5,000.

Reported in: EL DERADO HILLS CA || Crash: N || VIN #:

ELECTRICAL SYSTEM

i thought i had placed my c max in park. i turned car off with power button and went into a store to shop. the car rolled out of parking space and almost hit another vehicle. i forgot to place my c max in park but the car gave me zero warning that the car was not in park and turned off like normal. i used to drive a prius hybrid and that car was push button start as well but the prius would tell me to place the vehicle in park if i tried to turn it off while it was in gear. ford needs to correct this. the c max should not turn off while the vehicle is in gear. someone is going to get seriously injured because of this design flaw.

Reported in: LYNCHBURG VA || Crash: N || VIN #: 1FADP5BU6DL

POWER TRAIN

i thought i had placed my c max in park. i turned car off with power button and went into a store to shop. the car rolled out of parking space and almost hit another vehicle. i forgot to place my c max in park but the car gave me zero warning that the car was not in park and turned off like normal. i used to drive a prius hybrid and that car was push button start as well but the prius would tell me to place the vehicle in park if i tried to turn it off while it was in gear. ford needs to correct this. the c max should not turn off while the vehicle is in gear. someone is going to get seriously injured because of this design flaw.

Reported in: LYNCHBURG VA || Crash: N || VIN #: 1FADP5BU6DL

STRUCTURE

don davis auto group didn't complete nhtsa recall 13v-303. don davis auto group 633 n highway 360 arlington tx 76011.

Reported in: ARLINGTON TX || Crash: N || VIN #: 1FADP5CU6DL

STEERING

after starting (push button start) and driving out of my garage, the power steering failed and a "service power steering soon" warning was displayed. after i stopped and started again, the power steering was again enabled. i took the car to the dealer but no repairs were performed as they could not duplicate the problem. error code u3000:49 was stored. *tt

Reported in: PORTLAND OR || Crash: N || VIN #: 1FADP5CU2DL

POWER TRAIN

6 of 21 available plug-in miles remaining, driving in normal freeway traffic. vehicle suddenly lost power and went into "stop safely now" mode with wrench icon and red warning triangle. vehicle retained minimal power availability and was eventually able to limp vehicle out of traffic and onto side road. called two different dealers and was told to wait a few minutes and restart. after 10 to 12 minutes and three restart attempts, finally restarted with full functionality restored. error again appeared just as i reached home. called dealer again and was told battery must have overheated; check again in the morning and it should be fine. this is the third time the problem has occurred since purchase in mid-june 2012. each time taken to dealer they can find "nothing wrong with the vehicle - no error codes set." concerned about the sudden loss of propulsion power in freeway traffic, and limited knowledge of service people / limited retention of error condition codes by the vehicle's computers. running a ford sync vehicle health report immediately after the event occurs shows all systems "okay." *jb

Reported in: FLOWER MOUND TX || Crash: N || VIN #: 1FADP5CU7DL

ENGINE

6 of 21 available plug-in miles remaining, driving in normal freeway traffic. vehicle suddenly lost power and went into "stop safely now" mode with wrench icon and red warning triangle. vehicle retained minimal power availability and was eventually able to limp vehicle out of traffic and onto side road. called two different dealers and was told to wait a few minutes and restart. after 10 to 12 minutes and three restart attempts, finally restarted with full functionality restored. error again appeared just as i reached home. called dealer again and was told battery must have overheated; check again in the morning and it should be fine. this is the third time the problem has occurred since purchase in mid-june 2012. each time taken to dealer they can find "nothing wrong with the vehicle - no error codes set." concerned about the sudden loss of propulsion power in freeway traffic, and limited knowledge of service people / limited retention of error condition codes by the vehicle's computers. running a ford sync vehicle health report immediately after the event occurs shows all systems "okay." *jb

Reported in: FLOWER MOUND TX || Crash: N || VIN #: 1FADP5CU7DL

ELECTRICAL SYSTEM

6 of 21 available plug-in miles remaining, driving in normal freeway traffic. vehicle suddenly lost power and went into "stop safely now" mode with wrench icon and red warning triangle. vehicle retained minimal power availability and was eventually able to limp vehicle out of traffic and onto side road. called two different dealers and was told to wait a few minutes and restart. after 10 to 12 minutes and three restart attempts, finally restarted with full functionality restored. error again appeared just as i reached home. called dealer again and was told battery must have overheated; check again in the morning and it should be fine. this is the third time the problem has occurred since purchase in mid-june 2012. each time taken to dealer they can find "nothing wrong with the vehicle - no error codes set." concerned about the sudden loss of propulsion power in freeway traffic, and limited knowledge of service people / limited retention of error condition codes by the vehicle's computers. running a ford sync vehicle health report immediately after the event occurs shows all systems "okay." *jb

Reported in: FLOWER MOUND TX || Crash: N || VIN #: 1FADP5CU7DL

ELECTRICAL SYSTEM

car will not start. electrical system totally dead. only variation ambient temperature dropped to 32 degrees last night. no other logical reason for electrical system to fail. called service department to inform of car trouble, mechanic informed me he has several new cars on the lot with the same issue.

Reported in: MURPHY NC || Crash: N || VIN #: 1FADP5AU6DL

ELECTRICAL SYSTEM

at 35 mph entire display and operating system catastrophic failure completely shut down all but motor to get us .75 mile back home windows locked ac shut off in 109 degree outside temp with our service dog for search and rescue in car with us no sync system or driver info display no ability to open doors or unlock doors or windows could not turn ac back on in 109 degree outside temperature we got home called dealer where we leased it from and we were told "just jumpstart it that's what i did for a prius".

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

ENGINE

at 35 mph entire display and operating system catastrophic failure completely shut down all but motor to get us .75 mile back home windows locked ac shut off in 109 degree outside temp with our service dog for search and rescue in car with us no sync system or driver info display no ability to open doors or unlock doors or windows could not turn ac back on in 109 degree outside temperature we got home called dealer where we leased it from and we were told "just jumpstart it that's what i did for a prius".

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

POWER TRAIN

at 35 mph entire display and operating system catastrophic failure completely shut down all but motor to get us .75 mile back home windows locked ac shut off in 109 degree outside temp with our service dog for search and rescue in car with us no sync system or driver info display no ability to open doors or unlock doors or windows could not turn ac back on in 109 degree outside temperature we got home called dealer where we leased it from and we were told "just jumpstart it that's what i did for a prius".

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

the owners manual, third printing does not match the am/fm/cd with sync configuration of my c-max. on numerous occasions i have contacted ford about this issue but have been stonewalled. they have sent me a first printing manual which does not match the configuration of my car. i have spoken on the phone to the consumers desk numerous times and always received the statement, "we are sorry" i have asked this customer service desk to file a formal complaint, i have written letters to ford and received no reply. i need help from your office requiring ford to produce an owners manual that matches the configuration of my c-max. this is a safety hazard because while driving the lack of knowledge of how the voice operated system works. it is impossible to be safe if their are no operator instructions.

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 1FDAP5AU0DL

ELECTRICAL SYSTEM

our leased ford cmax was parked thurs nov 8th with all doors locked windows rolled completely up and remained un touched,un driven,keys not touched at all until several days later we came home in other vehicle sun late morning noonish to find that our leased ford cmax hybrid had all 4 windows rolled completely down doors unlocked without being touched, driven,keys not touched either for 3 days prior.the 2 keys that came with it were in their normal storage place at our home. when we left the leased ford cmax had all 4 windows up.this happened again the following sunday nov 17th 2013 mid morning early afternoon under the exact parking place windows completely up doors locked we came home again ford cmax had all 4 windows rolled completely down doors unlocked.no body else lives with us or even has access to the keys nor did we touch the keys and did not drive the cmax for days prior to each incident.the 3rd time a sun nov 24th 2013 i did finally take video showing the cmax with windows down doors unlocked.this has not ever been mentioned that it is possible or that our leased ford cmax can roll its windows down all by itself multiple times.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

EXTERIOR LIGHTING

our leased ford cmax was parked thurs nov 8th with all doors locked windows rolled completely up and remained un touched,un driven,keys not touched at all until several days later we came home in other vehicle sun late morning noonish to find that our leased ford cmax hybrid had all 4 windows rolled completely down doors unlocked without being touched, driven,keys not touched either for 3 days prior.the 2 keys that came with it were in their normal storage place at our home. when we left the leased ford cmax had all 4 windows up.this happened again the following sunday nov 17th 2013 mid morning early afternoon under the exact parking place windows completely up doors locked we came home again ford cmax had all 4 windows rolled completely down doors unlocked.no body else lives with us or even has access to the keys nor did we touch the keys and did not drive the cmax for days prior to each incident.the 3rd time a sun nov 24th 2013 i did finally take video showing the cmax with windows down doors unlocked.this has not ever been mentioned that it is possible or that our leased ford cmax can roll its windows down all by itself multiple times.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

ENGINE

our leased ford cmax was parked thurs nov 8th with all doors locked windows rolled completely up and remained un touched,un driven,keys not touched at all until several days later we came home in other vehicle sun late morning noonish to find that our leased ford cmax hybrid had all 4 windows rolled completely down doors unlocked without being touched, driven,keys not touched either for 3 days prior.the 2 keys that came with it were in their normal storage place at our home. when we left the leased ford cmax had all 4 windows up.this happened again the following sunday nov 17th 2013 mid morning early afternoon under the exact parking place windows completely up doors locked we came home again ford cmax had all 4 windows rolled completely down doors unlocked.no body else lives with us or even has access to the keys nor did we touch the keys and did not drive the cmax for days prior to each incident.the 3rd time a sun nov 24th 2013 i did finally take video showing the cmax with windows down doors unlocked.this has not ever been mentioned that it is possible or that our leased ford cmax can roll its windows down all by itself multiple times.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

STRUCTURE:BODY

the lift gate repeatedly continues to crash down on my shoulder and back after having to physically lift open the lift gate because the buttons or controls to opera lift gate would not work would not open without me lifting it when i completely opened it and went to lean in my leased ford cmax the lift gate came down crashing onto on my back shoulder neck as i was leaning well into the rear hatchback area.this continues repeatedly having to physically open lift gate and then it crashes back down on me without touching any buttons or even trying to close it.i reported incident at time i took leased ford in again for recall service and still ford says the recall work is complete and the liftgate actuator has never been replaced after multiple complaints and multiple attempts to bring it to dealership for service on our leased cmax .this has been reported to ford dealership and had to go into ford for warranty recall notice of lift gate actuator was to be replaced as well.the lift gate continues to have issues and will come down while i am underneath and it has to be manually closed and opened buttons work occasionally never for longer than a week besides it comes down and actually bounces back up off my body to come crash down again before i can try to get away.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

ELECTRICAL SYSTEM

the lift gate repeatedly continues to crash down on my shoulder and back after having to physically lift open the lift gate because the buttons or controls to opera lift gate would not work would not open without me lifting it when i completely opened it and went to lean in my leased ford cmax the lift gate came down crashing onto on my back shoulder neck as i was leaning well into the rear hatchback area.this continues repeatedly having to physically open lift gate and then it crashes back down on me without touching any buttons or even trying to close it.i reported incident at time i took leased ford in again for recall service and still ford says the recall work is complete and the liftgate actuator has never been replaced after multiple complaints and multiple attempts to bring it to dealership for service on our leased cmax .this has been reported to ford dealership and had to go into ford for warranty recall notice of lift gate actuator was to be replaced as well.the lift gate continues to have issues and will come down while i am underneath and it has to be manually closed and opened buttons work occasionally never for longer than a week besides it comes down and actually bounces back up off my body to come crash down again before i can try to get away.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

EXTERIOR LIGHTING

the lift gate repeatedly continues to crash down on my shoulder and back after having to physically lift open the lift gate because the buttons or controls to opera lift gate would not work would not open without me lifting it when i completely opened it and went to lean in my leased ford cmax the lift gate came down crashing onto on my back shoulder neck as i was leaning well into the rear hatchback area.this continues repeatedly having to physically open lift gate and then it crashes back down on me without touching any buttons or even trying to close it.i reported incident at time i took leased ford in again for recall service and still ford says the recall work is complete and the liftgate actuator has never been replaced after multiple complaints and multiple attempts to bring it to dealership for service on our leased cmax .this has been reported to ford dealership and had to go into ford for warranty recall notice of lift gate actuator was to be replaced as well.the lift gate continues to have issues and will come down while i am underneath and it has to be manually closed and opened buttons work occasionally never for longer than a week besides it comes down and actually bounces back up off my body to come crash down again before i can try to get away.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

ELECTRICAL SYSTEM

the second day was the 1st time my car died. i took to the dealer and supposedly they replaced battery. my car died 5 times again after. last friday 01/10/14 took car for 3 recalls one was for the battery. today 01/16/14 at 04:10am my car died again. this is very inconvenient when my time is very limited.

Reported in: SAN DIEGO CA || Crash: N || VIN #:

ELECTRICAL SYSTEM

tl* the contact owns a 2013 ford c-max hybrid. the contact stated that the vehicle failed to start. the vehicle was taken to the dealer where it was found that the battery needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was contacted about the failure. the failure mileage was approximately 2,000.

Reported in: GREENFIELD MO || Crash: N || VIN #: 1FADP5AU5DL

FUEL/PROPULSION SYSTEM

vehicle continues to accelerate at slow speeds when accelerator pedal is lifted on slippery surfaces causing vehicle to slide and spin. completely unsafe to drive under these conditions.

Reported in: LIVONIA MI || Crash: N || VIN #: 1FADP5BU1DL

VEHICLE SPEED CONTROL

vehicle continues to accelerate at slow speeds when accelerator pedal is lifted on slippery surfaces causing vehicle to slide and spin. completely unsafe to drive under these conditions.

Reported in: LIVONIA MI || Crash: N || VIN #: 1FADP5BU1DL

ENGINE

vehicle continues to accelerate at slow speeds when accelerator pedal is lifted on slippery surfaces causing vehicle to slide and spin. completely unsafe to drive under these conditions.

Reported in: LIVONIA MI || Crash: N || VIN #: 1FADP5BU1DL

UNKNOWN OR OTHER

the wife jumped a curb while parking and the cmax ran into a brick pillar causing damage to the front end, the airbags did not deploy. wife said her foot was on the brake and the acceleration from a stop was violent.

Reported in: CRYSTAL RIVER FL || Crash: Y || VIN #: 1FADP5AU6DL

STEERING

stopped to get gas. after fill-up car started but steering was gone, lights on dashboard "check power steering now". was 75 miles from home. had to be towed, car in shop for weekend until tuesday waiting for electronic steering module. towing, car rental and part replaced at ford's expense. there are multiple reports of similar problems on new ford small cars on various internet ford cmax forums. according to reports on internet, this can reoccur and has happened at speed after the module is replaced.

Reported in: WILTON NH || Crash: N || VIN #:

ELECTRONIC STABILITY CONTROL

one month after the electronic steering module failed (as previously reported here) & had to be replaced, the rcm module failed. advanced traction control, and airbag lights were/are lit on dashboard. i drove without a functioning airbag for 10 days while best ford nashua tried to replace the module which is out of stock. yesterday 6/6/14 ford nashua provided a rental car until they can get the part.

Reported in: WILTON NH || Crash: N || VIN #: 1FADP5AU0DL

FUEL/PROPULSION SYSTEM

on or about12/21/2013c-max failed to start, late on rainy night on federal reservation. hybrid battery failed. sheehy marlowe heights recharged hybrid battery changed software returned car. with mileage reduction to 38 mpg car was defined as a mixture between 2013 and 2014 part build. on 31 may 2014 car again failed to start. hybrid battery failed. serviced by sheehy ford springfield returned 2 days later with mileage reduction to 38 mpg. requested ford engineering review of two failures. no report from ford as of this date

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 1FADP5AU0DL

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

the low pressure light came on as i was taking a trip of about 65 miles to my mothers home. i stopped and checked the tires and had to put air in the two tires on the passenger side of the car. the light did not go out; but i thought that might be because i did not turn the car off so i continued the last 3 miles of my trip. i parked the car at my mothers and visited for about 4 hours. when i got ready to leave, i walked around the car and checked the tires again. i did not note any problems with the tires or them being low; but the light came back on when i started the car. i continued on home with the intention of taking the car back to my dealership. about a third of way home i had the passenger side rear tire blow out. there is a whole in the outside tire wall, and the inside tire wall separated from the tire.

Reported in: MABLETON GA || Crash: N || VIN #: 1FADP5BU5DL

ENGINE

additional data: ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. on may 31 the car again failed to start. ford admitted that the software had been changed to accomplish the logic system to better control the car. it is note here ford also admitted this c mac was made for parts form both 2013 and 2014 inventory. my issue is ford has acknowledge refund to be paid for loss in mpg. however ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. i believe safecar.gov must force ford to acknowledge this failure: this message sent to ford " my vin number for my c-max is 1fadp5au0dl533584. cas 4498142. it is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. this has happened twice. the first recharge was done with a ineffective software change. the second recharge was done with an improved software change. question to be answered by ford. because of ineffective software my battery life has been reduced. as a result ford is obligated to compensate me for these failures. my question to ford is:"what will ford do to compensate?"

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 1FADP5AU0DL

ELECTRICAL SYSTEM

additional data: ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. on may 31 the car again failed to start. ford admitted that the software had been changed to accomplish the logic system to better control the car. it is note here ford also admitted this c mac was made for parts form both 2013 and 2014 inventory. my issue is ford has acknowledge refund to be paid for loss in mpg. however ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. i believe safecar.gov must force ford to acknowledge this failure: this message sent to ford " my vin number for my c-max is 1fadp5au0dl533584. cas 4498142. it is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. this has happened twice. the first recharge was done with a ineffective software change. the second recharge was done with an improved software change. question to be answered by ford. because of ineffective software my battery life has been reduced. as a result ford is obligated to compensate me for these failures. my question to ford is:"what will ford do to compensate?"

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 1FADP5AU0DL

UNKNOWN OR OTHER

additional data: ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. on may 31 the car again failed to start. ford admitted that the software had been changed to accomplish the logic system to better control the car. it is note here ford also admitted this c mac was made for parts form both 2013 and 2014 inventory. my issue is ford has acknowledge refund to be paid for loss in mpg. however ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. i believe safecar.gov must force ford to acknowledge this failure: this message sent to ford " my vin number for my c-max is 1fadp5au0dl533584. cas 4498142. it is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. this has happened twice. the first recharge was done with a ineffective software change. the second recharge was done with an improved software change. question to be answered by ford. because of ineffective software my battery life has been reduced. as a result ford is obligated to compensate me for these failures. my question to ford is:"what will ford do to compensate?"

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 1FADP5AU0DL

STEERING

during a two-leg road trip from orange county, ca to park city, ut via las vegas, on the first leg just outside las vegas i got a warning message "steering assist fault:service required". car did not lose steering assist however after the next key cycle (off/on) a steering assist failed message appeared and vehicle lost steering assist. the vehicle was driven carefully to the nearest ford dealer . they told me the fault was caused by excessive tire pressures (really?) and they had set the tire pressures and reset the fault code (c102d - excessive friction in steering rack). on the second leg around 40 miles from destination the same thing happened again - same fault code, same result. car was taken early next morning to nearest ford dealer in park city. after a short time they diagnosed the problem as a faulty steering rack. they issued a loaner car while steering rack assembly was replaced under warranty. it's my opinion that this was a potentially serious safety issue and after reading of similar occurrences on other ford vehicles, i believe further investigation is warranted.

Reported in: MISSION VIEJO CA || Crash: N || VIN #: 1FADP5BU2DL

ELECTRICAL SYSTEM

i was on way to work @ 15:30 and i can not get into my leased car because there iscatastrophic electrical failure.i can not give you mileage because there is no way to access or read electric digital odometer display.ford roadside sent tow truck to tow my ford lease in for catastrophic electrical failure the tow driver attempted to jump start that failed also.was towed to servicing dealership future ford because original purchase/lease dealer lithia fresno is not authorized to service their own ford c max hybrid lease. i am begging whoever reads this complaint please do so with integrity and share it with somebody,anybody or agency with authority/jurisdiction to open case and investigate, or doing anything to to stop these serious, potentially deadly ford cmax failures. catastrophic mechanical, electrical, sync system failures.this is the 3rd seperate, complete, catastrophic failure w this cmax hybrid in 18 months of my lease.i want others to at least have the knowledge of what has happened to us already so that others may not get hurt.for the sake of safety of millions and the integrity of doing the right thing thank you.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

ENGINE

i was on way to work @ 15:30 and i can not get into my leased car because there iscatastrophic electrical failure.i can not give you mileage because there is no way to access or read electric digital odometer display.ford roadside sent tow truck to tow my ford lease in for catastrophic electrical failure the tow driver attempted to jump start that failed also.was towed to servicing dealership future ford because original purchase/lease dealer lithia fresno is not authorized to service their own ford c max hybrid lease. i am begging whoever reads this complaint please do so with integrity and share it with somebody,anybody or agency with authority/jurisdiction to open case and investigate, or doing anything to to stop these serious, potentially deadly ford cmax failures. catastrophic mechanical, electrical, sync system failures.this is the 3rd seperate, complete, catastrophic failure w this cmax hybrid in 18 months of my lease.i want others to at least have the knowledge of what has happened to us already so that others may not get hurt.for the sake of safety of millions and the integrity of doing the right thing thank you.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

UNKNOWN OR OTHER

i was on way to work @ 15:30 and i can not get into my leased car because there iscatastrophic electrical failure.i can not give you mileage because there is no way to access or read electric digital odometer display.ford roadside sent tow truck to tow my ford lease in for catastrophic electrical failure the tow driver attempted to jump start that failed also.was towed to servicing dealership future ford because original purchase/lease dealer lithia fresno is not authorized to service their own ford c max hybrid lease. i am begging whoever reads this complaint please do so with integrity and share it with somebody,anybody or agency with authority/jurisdiction to open case and investigate, or doing anything to to stop these serious, potentially deadly ford cmax failures. catastrophic mechanical, electrical, sync system failures.this is the 3rd seperate, complete, catastrophic failure w this cmax hybrid in 18 months of my lease.i want others to at least have the knowledge of what has happened to us already so that others may not get hurt.for the sake of safety of millions and the integrity of doing the right thing thank you.

Reported in: FRESNO CA || Crash: N || VIN #: 1FADP5AU4DL

SEATS

tl* the contact owns a 2013 ford c-max hybrid. the contact stated that while attempting to obtain an object that was under the front passenger's side seat, the seat track cut the passenger on the hand. the vehicle was taken to a dealer where the passenger's side seat was removed and the seat track was filed down smoothly. the manufacturer was not notified of the failure. the approximate failure mileage was 10,000.

Reported in: GLEN ELLYN IL || Crash: N || VIN #: 1FADP5BU0DL

STRUCTURE:BODY

heard loud scraping sound from front underside of vehicle. pulled over right away and saw that entire front edge of fascia at underside of front of vehicle had come loose and was dragging on road.

Reported in: QUINCY IL || Crash: N || VIN #:

SERVICE BRAKES

from park, sudden forward acceleration and hit wall, i hit the steering column, no braking, car reversed from impact, still could not change gears, pulled emergency brake and car stopped, engine still revving up, pushed button and it stopped.

Reported in: CHANDLER AZ || Crash: Y || VIN #: 1FADP5BU0DL

VEHICLE SPEED CONTROL

from park, sudden forward acceleration and hit wall, i hit the steering column, no braking, car reversed from impact, still could not change gears, pulled emergency brake and car stopped, engine still revving up, pushed button and it stopped.

Reported in: CHANDLER AZ || Crash: Y || VIN #: 1FADP5BU0DL

SEAT BELTS

from park, sudden forward acceleration and hit wall, i hit the steering column, no braking, car reversed from impact, still could not change gears, pulled emergency brake and car stopped, engine still revving up, pushed button and it stopped.

Reported in: CHANDLER AZ || Crash: Y || VIN #: 1FADP5BU0DL