Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Field Van, Inc
Safety Issue:
Field Van, Inc (Field Van) is recalling certain 2019-2022 Sprinter vehicles, equipped with a Warn Winch and a wireless handheld remote. Water may enter the handheld remote control for the winch and cause circuit board corrosion, which can allow the winch to operate unintentionally.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 13, 2023
Consumer Complaints
3 ComplaintsField Van, Inc
Defect Description:
SERVICE BRAKES
Potential Consequences:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Corrective Action:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Additional Notes:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Mfg Campaign: 11657519
Recall Date: Apr 29, 2025
Field Van, Inc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Corrective Action:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Additional Notes:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Mfg Campaign: 11657519
Recall Date: Apr 29, 2025
Field Van, Inc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Corrective Action:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Additional Notes:
•What component or system failed or malfunctioned, and is it available for inspection upon request? oActive Brake Assist •How was your safety or the safety of others put at risk? oNo assist to stop the vehicle safely •Has the problem been reproduced or confirmed by a dealer or independent service center? oProblem occurs under a certain condition. Others had the dealers tried to calibrate the sensors without any different in the result. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oYes •Here the scenarios that repeats. oAfter you drive the vehicle for an extended period with the Adaptive Cruise Control (ACC) on a road with light to no traffic the "Active Distance Assist" feature that automatically disables the cruise control if it doesn't detect other vehicles in front for a certain period. It is also disabling the Active Brake Assist which I believe one to the safety features and this is the reason I chose this manufacture versus others.
Mfg Campaign: 11657519
Recall Date: Apr 29, 2025
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