Complaints & Recalls
Official Safety Recalls - Important!
84 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Daimler Trucks North America, Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2018 Freightliner Custom Chassis XBP, 2017-2020 XBR, 2017-2022 XBS, 2016-2019 XCL, 2016-2023 XCM, 2017-2021 XCP, 2016-2023 XCR, and 2017-2023 XCS recreational vehicle chassis. The rear mounted Power Distribution Module (PDM) may have internal damage, which could result in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FL917
Recall Date: Dec 23, 2021
Daimler Trucks North America, Llc
Safety Issue:
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2019 Freightliner Custom Chass XCL, 2017-2022 XCM, XCS, 2017-2023 MC, XCR, 2018-2019 XBR, 2018-2020 XBS, 2018-2022 MBC, MT55, S2C, S2G, S2RV vehicles. The tire valve stem extension for the inner wheel may come into contact with the outer wheel rim opening and become damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL912
Recall Date: Nov 23, 2021
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recall certain 2018-2019 Freightliner Custom Chass XCL, 2018-2021 Freightliner XCM chassis, XCS Chassis and MC Chassis and 2017-2021 XCR Chassis. The tire valve stem extension for the inner wheel may come in contact with the outer wheel rim opening and become damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-861
Recall Date: Sep 1, 2020
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2018 Freightliner Custom Chassis Corporation (FCCC) XBP, 2016-2019 XCM, 2017-2020 XCS, 2018-2019 XBR, 2017-2019 XBS, 2016-2019 XCL, 2017-2020 XCP and 2016-2020 XCR recreation vehicle chassis that received the 'inspection-only' remedy from recall 18V-582. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-856
Recall Date: Jul 14, 2020
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-845
Recall Date: Mar 3, 2020
Consumer Complaints
1 ComplaintDaimler Trucks North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My RV is 2022 Thor Aria 4000, a 40 foot diesel motorhome. On 11-16-22, I picked up my motorhome from my storage lot in Highland (CA) and drove (20 miles) for general service to Trans-West Truck Center 10150 Cherry Avenue, in Fontana, CA. When I left my storage facility, the RV was fully intact. When I arrived at the Trans-West Truck Center, I discovered the 91-gallon water tank (located in front of the right rear dual tires), had fallen through the wooden floor and dragged on the pavement. Note: My wife who was following me said she saw pieces of what she thought was cardboard flying out from under the RV while I was driving it. If my water tank (which was 2/3 full) would have come loose, it would have fallen under the RV, likely being run over by the tires and careening into traffic behind me or even crashing into my wife. After the RV was serviced at Trans-West Truck Center, they were able to reasonably secure the tank (which had been significantly bent) so I could take it to an RV repair facility. On 11-21-22, I took it for repair to J&L RV Repair (located at 8364 Sultana Ave, Fontana, CA 92335, 909-429-2194). While speaking to the owner, Joe Lozoya, he said he was currently working on another Thor Aria that had the exact same problem in which the water tank leaked and damaged the wooden floor. He said it appeared a factory installed overflow drain line was draining water on the wooden floor weakening it. Upon examining my RV, he said water drained on the wooden (plywood) floor, weakening it. It appeared to be an improper design when manufactured that caused water to drain on the wood and not the ground. I have owned this RV for three years and I know of only ONE time when I overfilled my water tank and saw water drain from the overflow line from under the tank. I could never see where the water drained due to the way the compartment was designed. The factory designed problem is that NO ONE can actually view the water tank as the compartment is cove
Corrective Action:
My RV is 2022 Thor Aria 4000, a 40 foot diesel motorhome. On 11-16-22, I picked up my motorhome from my storage lot in Highland (CA) and drove (20 miles) for general service to Trans-West Truck Center 10150 Cherry Avenue, in Fontana, CA. When I left my storage facility, the RV was fully intact. When I arrived at the Trans-West Truck Center, I discovered the 91-gallon water tank (located in front of the right rear dual tires), had fallen through the wooden floor and dragged on the pavement. Note: My wife who was following me said she saw pieces of what she thought was cardboard flying out from under the RV while I was driving it. If my water tank (which was 2/3 full) would have come loose, it would have fallen under the RV, likely being run over by the tires and careening into traffic behind me or even crashing into my wife. After the RV was serviced at Trans-West Truck Center, they were able to reasonably secure the tank (which had been significantly bent) so I could take it to an RV repair facility. On 11-21-22, I took it for repair to J&L RV Repair (located at 8364 Sultana Ave, Fontana, CA 92335, 909-429-2194). While speaking to the owner, Joe Lozoya, he said he was currently working on another Thor Aria that had the exact same problem in which the water tank leaked and damaged the wooden floor. He said it appeared a factory installed overflow drain line was draining water on the wooden floor weakening it. Upon examining my RV, he said water drained on the wooden (plywood) floor, weakening it. It appeared to be an improper design when manufactured that caused water to drain on the wood and not the ground. I have owned this RV for three years and I know of only ONE time when I overfilled my water tank and saw water drain from the overflow line from under the tank. I could never see where the water drained due to the way the compartment was designed. The factory designed problem is that NO ONE can actually view the water tank as the compartment is cove
Additional Notes:
My RV is 2022 Thor Aria 4000, a 40 foot diesel motorhome. On 11-16-22, I picked up my motorhome from my storage lot in Highland (CA) and drove (20 miles) for general service to Trans-West Truck Center 10150 Cherry Avenue, in Fontana, CA. When I left my storage facility, the RV was fully intact. When I arrived at the Trans-West Truck Center, I discovered the 91-gallon water tank (located in front of the right rear dual tires), had fallen through the wooden floor and dragged on the pavement. Note: My wife who was following me said she saw pieces of what she thought was cardboard flying out from under the RV while I was driving it. If my water tank (which was 2/3 full) would have come loose, it would have fallen under the RV, likely being run over by the tires and careening into traffic behind me or even crashing into my wife. After the RV was serviced at Trans-West Truck Center, they were able to reasonably secure the tank (which had been significantly bent) so I could take it to an RV repair facility. On 11-21-22, I took it for repair to J&L RV Repair (located at 8364 Sultana Ave, Fontana, CA 92335, 909-429-2194). While speaking to the owner, Joe Lozoya, he said he was currently working on another Thor Aria that had the exact same problem in which the water tank leaked and damaged the wooden floor. He said it appeared a factory installed overflow drain line was draining water on the wooden floor weakening it. Upon examining my RV, he said water drained on the wooden (plywood) floor, weakening it. It appeared to be an improper design when manufactured that caused water to drain on the wood and not the ground. I have owned this RV for three years and I know of only ONE time when I overfilled my water tank and saw water drain from the overflow line from under the tank. I could never see where the water drained due to the way the compartment was designed. The factory designed problem is that NO ONE can actually view the water tank as the compartment is cove
Mfg Campaign: 11494801
Recall Date: Nov 24, 2022
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