Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019 Entegra Vision and Emblem motorhomes built on a Ford F53 chassis. The blower motor electrical circuit may be missing the 25amp fuse, possibly resulting in overheating of the wiring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903432
Recall Date: Apr 2, 2019
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019 Entegra Emblem and Vision motorhomes. When traveling at highway speeds, the windshield wiper arms may lift away from the windshield when the wiper speed setting is on high, decreasing the wiper's ability to clear the windshield. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903403
Recall Date: Jul 5, 2018
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019 Vision and Emblem motorhomes. The windshield wiper system motor on these vehicles may fail when being operated in heavy snow or ice situations, thereby reducing driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903378
Recall Date: May 4, 2018
Consumer Complaints
4 ComplaintsEntegra Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MOTORHOME HAS A WINDSHIELD THAT WON'T STAY IN THE GASKET. DEALER HAD THIS UNIT IN THE SHOP AND HAD TO REINSTALL THE WINDSHIELD 4 DIFFERNT TIMES IN THE 1ST 8 MONTHS OF BEING PURCHASED BRAND NEW IN 2019. ON THE 4TH VISIT THE DEALER GO TIRED OF DEALING WITH US AND GLUED THE GASKET AND WINDSHIELD INTO THE FIBERGLASS HOLE. THESE WINDSHIELDS ARE NOT SUPPOSDED TO BE GLUED IN. WE DID DISCOVER THIS UNTIL APRIL OF 2024 WHEN THE WINDSHIELD HAD ROCK DAMAGE AND INSURANCE COMPANY HAD IT REPLACED. THE GLASS COMPANY SHOWED US HOW THE DEALER HAD INSTALLED THE GLASS WITH BLACK GLUE ALL AROUND THE GASKET. THEY DID THAT BECAUSE THERE IS A DEFINITE DEFAULT OF THE WINDOW OPENING VS THE SIZE OF THE GASKET THAT THE MANUFACTURER DESIGNED THIS UNIT WITH. SINCE THE ROCK DAMAGED REPLACED GLASS, THE GLASS COMPANY HAS HAD TO REINSTALL THE WINDSHIELD 2 MORE TIMES BECAUSE THE GASKET WON'T HOLD THE WINDSHIELDS WEIGHT AND THE WINDSHIELD KEEPS POPPING OUT IN THE TOP CORNER WHEN WE ARE DRIVING. THE GLASS COMPANY HAS NOW DEEMED IT UNSAFE TO DRIVE. WE CONTACTED THE MANUFACTURERS CUSTOMER SERVICE DEPT AND FILED A CASE WHICH THEY HAVE DENIED TO HELP US IN ANY WAY. WE AREN'T SAFE TO DRIVE IT AND SIMPLY CAN'T AFFORD TO FIX IT. THERE CUSTOMER SERVICE REP STATED THAT IT SHOULD NEVER HAD TO HAVE BEEN PUT IN AND OUT 4 TIMES BY THE SELLING DEALERSHIP, THEY SHOULD HAVE STOPPED WHEN IT CAME BACK IN FOR THE 2ND TIME AND SHOULD HAVE FILED A CASE WITH THE WARRANTY DEPT AT THE MANUFACTURER AND THEY SHOULD HAVE HANDLED IT BACK THEN. HOWEVER THE DEALERSHIP WAS ENJOYING GETTING PAID UNDER THE WARRANTY CLAIMS MONEY FROM THE MANUFACTURER AND THEN GLUED IT TO GET US OUT OF THEIR HAIR. THE GLUING OF THE WINDSHIELD AND GASKET ELIMINATES THE ABILITY FOR THE WINDSHIELD TO FLOAT AND WHEN GLUED CREATES STRESS ON THE FIBERGLASS AND IT FRACTURES, WHICH HAS HAPPENED. AND THE MANUFACTURE WON'T STAND BEHIND THEIR DEALERSHIP SCREWING UP THE INITIAL REPAIRS AND THE DAMAGE IT HAS CAUSED.
Corrective Action:
MOTORHOME HAS A WINDSHIELD THAT WON'T STAY IN THE GASKET. DEALER HAD THIS UNIT IN THE SHOP AND HAD TO REINSTALL THE WINDSHIELD 4 DIFFERNT TIMES IN THE 1ST 8 MONTHS OF BEING PURCHASED BRAND NEW IN 2019. ON THE 4TH VISIT THE DEALER GO TIRED OF DEALING WITH US AND GLUED THE GASKET AND WINDSHIELD INTO THE FIBERGLASS HOLE. THESE WINDSHIELDS ARE NOT SUPPOSDED TO BE GLUED IN. WE DID DISCOVER THIS UNTIL APRIL OF 2024 WHEN THE WINDSHIELD HAD ROCK DAMAGE AND INSURANCE COMPANY HAD IT REPLACED. THE GLASS COMPANY SHOWED US HOW THE DEALER HAD INSTALLED THE GLASS WITH BLACK GLUE ALL AROUND THE GASKET. THEY DID THAT BECAUSE THERE IS A DEFINITE DEFAULT OF THE WINDOW OPENING VS THE SIZE OF THE GASKET THAT THE MANUFACTURER DESIGNED THIS UNIT WITH. SINCE THE ROCK DAMAGED REPLACED GLASS, THE GLASS COMPANY HAS HAD TO REINSTALL THE WINDSHIELD 2 MORE TIMES BECAUSE THE GASKET WON'T HOLD THE WINDSHIELDS WEIGHT AND THE WINDSHIELD KEEPS POPPING OUT IN THE TOP CORNER WHEN WE ARE DRIVING. THE GLASS COMPANY HAS NOW DEEMED IT UNSAFE TO DRIVE. WE CONTACTED THE MANUFACTURERS CUSTOMER SERVICE DEPT AND FILED A CASE WHICH THEY HAVE DENIED TO HELP US IN ANY WAY. WE AREN'T SAFE TO DRIVE IT AND SIMPLY CAN'T AFFORD TO FIX IT. THERE CUSTOMER SERVICE REP STATED THAT IT SHOULD NEVER HAD TO HAVE BEEN PUT IN AND OUT 4 TIMES BY THE SELLING DEALERSHIP, THEY SHOULD HAVE STOPPED WHEN IT CAME BACK IN FOR THE 2ND TIME AND SHOULD HAVE FILED A CASE WITH THE WARRANTY DEPT AT THE MANUFACTURER AND THEY SHOULD HAVE HANDLED IT BACK THEN. HOWEVER THE DEALERSHIP WAS ENJOYING GETTING PAID UNDER THE WARRANTY CLAIMS MONEY FROM THE MANUFACTURER AND THEN GLUED IT TO GET US OUT OF THEIR HAIR. THE GLUING OF THE WINDSHIELD AND GASKET ELIMINATES THE ABILITY FOR THE WINDSHIELD TO FLOAT AND WHEN GLUED CREATES STRESS ON THE FIBERGLASS AND IT FRACTURES, WHICH HAS HAPPENED. AND THE MANUFACTURE WON'T STAND BEHIND THEIR DEALERSHIP SCREWING UP THE INITIAL REPAIRS AND THE DAMAGE IT HAS CAUSED.
Additional Notes:
MOTORHOME HAS A WINDSHIELD THAT WON'T STAY IN THE GASKET. DEALER HAD THIS UNIT IN THE SHOP AND HAD TO REINSTALL THE WINDSHIELD 4 DIFFERNT TIMES IN THE 1ST 8 MONTHS OF BEING PURCHASED BRAND NEW IN 2019. ON THE 4TH VISIT THE DEALER GO TIRED OF DEALING WITH US AND GLUED THE GASKET AND WINDSHIELD INTO THE FIBERGLASS HOLE. THESE WINDSHIELDS ARE NOT SUPPOSDED TO BE GLUED IN. WE DID DISCOVER THIS UNTIL APRIL OF 2024 WHEN THE WINDSHIELD HAD ROCK DAMAGE AND INSURANCE COMPANY HAD IT REPLACED. THE GLASS COMPANY SHOWED US HOW THE DEALER HAD INSTALLED THE GLASS WITH BLACK GLUE ALL AROUND THE GASKET. THEY DID THAT BECAUSE THERE IS A DEFINITE DEFAULT OF THE WINDOW OPENING VS THE SIZE OF THE GASKET THAT THE MANUFACTURER DESIGNED THIS UNIT WITH. SINCE THE ROCK DAMAGED REPLACED GLASS, THE GLASS COMPANY HAS HAD TO REINSTALL THE WINDSHIELD 2 MORE TIMES BECAUSE THE GASKET WON'T HOLD THE WINDSHIELDS WEIGHT AND THE WINDSHIELD KEEPS POPPING OUT IN THE TOP CORNER WHEN WE ARE DRIVING. THE GLASS COMPANY HAS NOW DEEMED IT UNSAFE TO DRIVE. WE CONTACTED THE MANUFACTURERS CUSTOMER SERVICE DEPT AND FILED A CASE WHICH THEY HAVE DENIED TO HELP US IN ANY WAY. WE AREN'T SAFE TO DRIVE IT AND SIMPLY CAN'T AFFORD TO FIX IT. THERE CUSTOMER SERVICE REP STATED THAT IT SHOULD NEVER HAD TO HAVE BEEN PUT IN AND OUT 4 TIMES BY THE SELLING DEALERSHIP, THEY SHOULD HAVE STOPPED WHEN IT CAME BACK IN FOR THE 2ND TIME AND SHOULD HAVE FILED A CASE WITH THE WARRANTY DEPT AT THE MANUFACTURER AND THEY SHOULD HAVE HANDLED IT BACK THEN. HOWEVER THE DEALERSHIP WAS ENJOYING GETTING PAID UNDER THE WARRANTY CLAIMS MONEY FROM THE MANUFACTURER AND THEN GLUED IT TO GET US OUT OF THEIR HAIR. THE GLUING OF THE WINDSHIELD AND GASKET ELIMINATES THE ABILITY FOR THE WINDSHIELD TO FLOAT AND WHEN GLUED CREATES STRESS ON THE FIBERGLASS AND IT FRACTURES, WHICH HAS HAPPENED. AND THE MANUFACTURE WON'T STAND BEHIND THEIR DEALERSHIP SCREWING UP THE INITIAL REPAIRS AND THE DAMAGE IT HAS CAUSED.
Mfg Campaign: 11594067
Recall Date: Jun 12, 2024
Entegra Coach
Defect Description:
SUSPENSION
Potential Consequences:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Corrective Action:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Additional Notes:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Mfg Campaign: 11508595
Recall Date: Feb 22, 2023
Entegra Coach
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Corrective Action:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Additional Notes:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Mfg Campaign: 11508595
Recall Date: Feb 22, 2023
Entegra Coach
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Corrective Action:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Additional Notes:
My vehicle is a bit low in the back so I wanted to install Timbren FRF53A Suspension Enhancement System (SES). This issue applies to F53 chassis 16K and 18K. Higher GVWR are fully compatible. The problem occurs on the driver's side because the rubber flexes on the metal brake line. That will weaken it over time and it will break. I do not know if there has been an accident but it is waiting to happen. Please find a picture showing the issue where the rubber is stuck between the sway bar bracket and the break line. The picture is a grab from an Installer video.
Mfg Campaign: 11508595
Recall Date: Feb 22, 2023
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