Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2023-2024 Entegra Emblem, Vision, Vision XL, Jayco Alante, Precept, and Precept Prestige motorhomes. Corrosion in the Smart Data Link Connector (SDLC) may interfere with the Controller Area Network (CAN) communication, resulting in an inoperative instrument panel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 105, "Hydraulic and Electric Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Ford 23V-510
Recall Date: Nov 16, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2023-2024 Entegra Emblem, Vision, Vision XL, Jayco Alante, Precept, and Precept Prestige motorhomes, built on Ford F-53 chassis. The rear brake caliper attachment bolts may not be tightened correctly, which can allow the caliper to loosen and possibly damage the wheel or brake lines.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 4, 2023
Consumer Complaints
2 ComplaintsJayco, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2023 Entegra Vision XL. The contact stated that while driving at an undisclosed speed, he heard an abnormal rhythmic bang emanating from the rear of the RV. No warning lights were illuminated. The RV was taken to the dealer, who diagnosed a failure with the parking brake, finding that the parking brake was dragging and required adjustment. The RV was repaired, but the failure reoccurred. The RV was taken to the dealer, who then replaced the parking brake assembly and diagnosed an additional failure with the pinion shaft seal. The RV was repaired, but the failure reoccurred. The RV was not repaired. After investigating the failure, the contact related the failure to SSM: 51050. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,500.
Corrective Action:
The contact owns a 2023 Entegra Vision XL. The contact stated that while driving at an undisclosed speed, he heard an abnormal rhythmic bang emanating from the rear of the RV. No warning lights were illuminated. The RV was taken to the dealer, who diagnosed a failure with the parking brake, finding that the parking brake was dragging and required adjustment. The RV was repaired, but the failure reoccurred. The RV was taken to the dealer, who then replaced the parking brake assembly and diagnosed an additional failure with the pinion shaft seal. The RV was repaired, but the failure reoccurred. The RV was not repaired. After investigating the failure, the contact related the failure to SSM: 51050. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,500.
Additional Notes:
The contact owns a 2023 Entegra Vision XL. The contact stated that while driving at an undisclosed speed, he heard an abnormal rhythmic bang emanating from the rear of the RV. No warning lights were illuminated. The RV was taken to the dealer, who diagnosed a failure with the parking brake, finding that the parking brake was dragging and required adjustment. The RV was repaired, but the failure reoccurred. The RV was taken to the dealer, who then replaced the parking brake assembly and diagnosed an additional failure with the pinion shaft seal. The RV was repaired, but the failure reoccurred. The RV was not repaired. After investigating the failure, the contact related the failure to SSM: 51050. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,500.
Mfg Campaign: 11612346
Recall Date: Sep 3, 2024
Jayco, Inc.
Defect Description:
EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
Potential Consequences:
The contact owns a 2023 Entegra Vision XL. The contact stated that once he arrived back home from an RV trip he noticed that the 10 gallon water heater had broke off its mount. The contact also mentioned he called the dealer and they advised him the sooner appointment they had available would not have been until June 2024. The contact ordered the parts and and fixed the RV himself. The manufacturer was made aware of the failure. The failure mileage was 52,009.
Corrective Action:
The contact owns a 2023 Entegra Vision XL. The contact stated that once he arrived back home from an RV trip he noticed that the 10 gallon water heater had broke off its mount. The contact also mentioned he called the dealer and they advised him the sooner appointment they had available would not have been until June 2024. The contact ordered the parts and and fixed the RV himself. The manufacturer was made aware of the failure. The failure mileage was 52,009.
Additional Notes:
The contact owns a 2023 Entegra Vision XL. The contact stated that once he arrived back home from an RV trip he noticed that the 10 gallon water heater had broke off its mount. The contact also mentioned he called the dealer and they advised him the sooner appointment they had available would not have been until June 2024. The contact ordered the parts and and fixed the RV himself. The manufacturer was made aware of the failure. The failure mileage was 52,009.
Mfg Campaign: 11587245
Recall Date: May 6, 2024
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