Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2025 Entegra Coach Launch, 2022 Launch LE, 2021-2025 Jayco Terrain, and 2022 Terrain LE recreational vehicles. The grey water tank support brackets may contact and damage the fuel tank, causing a leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 9903619
Recall Date: Feb 7, 2025
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2024 Jayco Solstice LI, Swift, Terrain, Terrain LE, Entegra Coach Ethos LI, Expanse LI, Launch LE motorhomes. The battery relay contactors may become stuck in the closed position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 9903603
Recall Date: Feb 29, 2024
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: MB 22V-796
Recall Date: Feb 16, 2023
Consumer Complaints
2 ComplaintsJayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Entegra Launch RV built on a 2020 Mercedes-Benz Sprinter Chassis. The contact stated that the RV's high-voltage battery had failed to charge. The dealer was made aware of the failure but refused to diagnose or to repair the RV due to the fire risk. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V160000(Electrical System); however, the contact had not received a recall notification. The manufacturer scheduled the recall repair appointment for the year 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000. The VIN was invalid.
Corrective Action:
The contact owns a 2022 Entegra Launch RV built on a 2020 Mercedes-Benz Sprinter Chassis. The contact stated that the RV's high-voltage battery had failed to charge. The dealer was made aware of the failure but refused to diagnose or to repair the RV due to the fire risk. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V160000(Electrical System); however, the contact had not received a recall notification. The manufacturer scheduled the recall repair appointment for the year 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000. The VIN was invalid.
Additional Notes:
The contact owns a 2022 Entegra Launch RV built on a 2020 Mercedes-Benz Sprinter Chassis. The contact stated that the RV's high-voltage battery had failed to charge. The dealer was made aware of the failure but refused to diagnose or to repair the RV due to the fire risk. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V160000(Electrical System); however, the contact had not received a recall notification. The manufacturer scheduled the recall repair appointment for the year 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000. The VIN was invalid.
Mfg Campaign: 11623658
Recall Date: Nov 5, 2024
Jayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Entegra Launch. The contact received notification of NHTSA Campaign Number: 24V160000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Corrective Action:
The contact owns a 2022 Entegra Launch. The contact received notification of NHTSA Campaign Number: 24V160000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Additional Notes:
The contact owns a 2022 Entegra Launch. The contact received notification of NHTSA Campaign Number: 24V160000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Mfg Campaign: 11605120
Recall Date: Jul 29, 2024
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