Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2025 Entegra Ethos, Ethos LI, Jayco Swift and Swift LI vehicles. The Tire and Loading Information Label incorrectly lists the tire load range. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 9903614
Recall Date: Oct 14, 2024
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2024 Ethos, Expanse, Solstice, and Swift Class B recreational vehicles, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the inline fuel filter and the Injection Pump Module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Cummins 23E-030
Recall Date: May 4, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Jayco Swift and Entegra Ethos motorhomes. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 17, 2021
Consumer Complaints
2 ComplaintsEntegra Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11487657
Recall Date: Oct 3, 2022
Entegra Coach
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11487657
Recall Date: Oct 3, 2022
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