Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2015-2019 Aspire and Insignia motorhomes. The service and supply reservoirs have an insufficient volume of air for the brake system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 121, "Air Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 2, 2022
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: None
Recall Date: Sep 29, 2021
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: none
Recall Date: Jul 30, 2021
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 9903569
Recall Date: Jul 13, 2021
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901434
Recall Date: Aug 28, 2019
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019 Entegra Anthem, Aspire, Cornerstone and Insignia motorhomes. The affected vehicles have entry doors with latch rods that may be improperly adjusted, allowing the door to open during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903409
Recall Date: Oct 2, 2018
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2019 Entegra Aspire, Anthem and Insignia motorhomes built on a Spartan Motors chassis. The park brake systems may not prevent the vehicles from moving unintentionally if parked on a grade. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: na
Recall Date: Oct 2, 2018
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903405
Recall Date: Jul 5, 2018
Consumer Complaints
8 ComplaintsEntegra Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Corrective Action:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Additional Notes:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Mfg Campaign: 11425697
Recall Date: Jul 20, 2021
Entegra Coach
Defect Description:
ENGINE
Potential Consequences:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Corrective Action:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Additional Notes:
Motorhome engine went into derate mode because of faulty DEF sensor. Spartan is the chassis manufacturer and advises this is a common problem with the DEF sensors. We have since learned there is a protocol to follow to keep engine from going to 5 MPH derate mode but did not know about this at time and Spartan apparently did not know it either because they advised just getting off the road ASAP. Luckily we avoided shut down on I-95 but if it occurred on a busy interstate the safety ramifications are enormous. It seems to me a safety recall should be issued on all vehicles with this defective part and the design changed so that if a failure occurs, reasonable advance notice should be incorporated in the design as I understand some trucks have.
Mfg Campaign: 11425697
Recall Date: Jul 20, 2021
Entegra Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Corrective Action:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Additional Notes:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Mfg Campaign: 11425251
Recall Date: Jul 17, 2021
Entegra Coach
Defect Description:
ENGINE
Potential Consequences:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Corrective Action:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Additional Notes:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Mfg Campaign: 11425251
Recall Date: Jul 17, 2021
Entegra Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Corrective Action:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Additional Notes:
Diesel Exhaust Fluid (DEF) head failure. Diagnostics codes SPN 3364 / 1761 / 3031 The offending unit is not available from me, the mobile mechanic took it with him. My Motorcoach derated. I was able to get to a safe parking spot, where I waited one week to be repaired, (1000 miles from home) Could not move from that spot, as top speed was limited to 5 MPH. I was warned during travel by dashboard warning lights to check engine. It was good I was aware of potential DEF head issues, so I immediately checked the diagnostic codes, then immediately found a safe place to stop. I contacted Spartan, Entegra, and Coachnet, whom between them, acknowledged the problem and sent a replacement head. Once the head was replaced, fault codes were cleared and I was able to continue. So, other than the monitoring head itself being faulty, all the inputs the head monitored were fine.
Mfg Campaign: 11425251
Recall Date: Jul 17, 2021
Entegra Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DEF sensor/head made by Shaw Industries. Currently up to Generation 7. IT IS NOT AVAILBALE FOR INSPECTION TAKEN BY REPAIR COMPANY. Vehicle engine gives warning if you continue to drive will only allow 5 MPH and then shut down. Part was replaced and codes cleared. This is a common problem. Hard to get replacement parts. Codes can be found in SPartan manual.
Corrective Action:
DEF sensor/head made by Shaw Industries. Currently up to Generation 7. IT IS NOT AVAILBALE FOR INSPECTION TAKEN BY REPAIR COMPANY. Vehicle engine gives warning if you continue to drive will only allow 5 MPH and then shut down. Part was replaced and codes cleared. This is a common problem. Hard to get replacement parts. Codes can be found in SPartan manual.
Additional Notes:
DEF sensor/head made by Shaw Industries. Currently up to Generation 7. IT IS NOT AVAILBALE FOR INSPECTION TAKEN BY REPAIR COMPANY. Vehicle engine gives warning if you continue to drive will only allow 5 MPH and then shut down. Part was replaced and codes cleared. This is a common problem. Hard to get replacement parts. Codes can be found in SPartan manual.
Mfg Campaign: 11423271
Recall Date: Jul 2, 2021
Entegra Coach
Defect Description:
ENGINE
Potential Consequences:
DEF head failure
Corrective Action:
DEF head failure
Additional Notes:
DEF head failure
Mfg Campaign: 11423273
Recall Date: Jul 2, 2021
Entegra Coach
Defect Description:
ENGINE
Potential Consequences:
COMPUTER SHOWED CODES FOR DEFECTIVE DEF HEAD. WE HAD A GEN5. ENGINE WILL DE-RATE DUE TO THOSE CODES. THE CODES APPEARED AS SOON AS I STARTED THE ENGINE FROM A PARKED POSITION.
Corrective Action:
COMPUTER SHOWED CODES FOR DEFECTIVE DEF HEAD. WE HAD A GEN5. ENGINE WILL DE-RATE DUE TO THOSE CODES. THE CODES APPEARED AS SOON AS I STARTED THE ENGINE FROM A PARKED POSITION.
Additional Notes:
COMPUTER SHOWED CODES FOR DEFECTIVE DEF HEAD. WE HAD A GEN5. ENGINE WILL DE-RATE DUE TO THOSE CODES. THE CODES APPEARED AS SOON AS I STARTED THE ENGINE FROM A PARKED POSITION.
Mfg Campaign: 11412772
Recall Date: Apr 19, 2021
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