Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2015-2019 Aspire and Insignia motorhomes. The service and supply reservoirs have an insufficient volume of air for the brake system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 121, "Air Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 2, 2022
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: none
Recall Date: Jul 30, 2021
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903405
Recall Date: Jul 5, 2018
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2016-2018 Aspire, Anthem, Cornerstone, and Insignia motorhomes. The vehicles have lights that do not include reflectors and the vehicle does not have separate reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903363
Recall Date: Nov 3, 2017
Entegra Coach
Safety Issue:
Entegra Coach (Entegra) is recalling certain 2012-2013 and 2015-2018 Anthem; 2013 and 2017-2018 Aspire; and 2012-2018 Cornerstone motorhomes built on a Spartan Motors chassis. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 17, 2017
Consumer Complaints
3 ComplaintsEntegra Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEF tank head failure. 3 codes on dash, engine light and check engine light. NO warning of when a derate would start, or when an engine shutdown may occur. New part supplied by manufacturer had crystilized DEF on it when recieved at service facility. Suspect supplier may be refurbushing older units, and trying to pass them off as new next generation. Unless and until the manufacturers of these DEF systems can come up with a system that works for 100,000 miles and up, the EPA needs to start to relax the rules on the diesel engine emissions.
Corrective Action:
DEF tank head failure. 3 codes on dash, engine light and check engine light. NO warning of when a derate would start, or when an engine shutdown may occur. New part supplied by manufacturer had crystilized DEF on it when recieved at service facility. Suspect supplier may be refurbushing older units, and trying to pass them off as new next generation. Unless and until the manufacturers of these DEF systems can come up with a system that works for 100,000 miles and up, the EPA needs to start to relax the rules on the diesel engine emissions.
Additional Notes:
DEF tank head failure. 3 codes on dash, engine light and check engine light. NO warning of when a derate would start, or when an engine shutdown may occur. New part supplied by manufacturer had crystilized DEF on it when recieved at service facility. Suspect supplier may be refurbushing older units, and trying to pass them off as new next generation. Unless and until the manufacturers of these DEF systems can come up with a system that works for 100,000 miles and up, the EPA needs to start to relax the rules on the diesel engine emissions.
Mfg Campaign: 11418412
Recall Date: May 24, 2021
Entegra Coach
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11131144
Recall Date: Sep 25, 2018
Entegra Coach
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 ENTEGRA ASPIRE. WHILE DRIVING ON UN-LEVELED LAND, THE SUSPENSION WAS UNSTABLE AT ANY RATE OF SPEED. THE FAILURE WAS NOT FELT WHILE DRIVING ON LEVELED LAND. THE VEHICLE WAS TAKEN TO THE DEALER (TRANSWEST TRUCK TRAILER RV, 7550 E I25 FRONTAGE RD, FREDERICK, CO 80516) WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOBILE HOME WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11131144
Recall Date: Sep 25, 2018
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