DYNAMAX ISATA 2018

Complete listing of complaints and recalls for this vehicle

6
Complaints
3
Recalls

Complaints & Recalls

6 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Forest River, Inc.
NHTSA Campaign: 19V902000 SAFETY RECALL
941 Vehicles Affected
Recall Date: Dec 18, 2019
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2018-2020 Dynamax Isata motorhomes. The slim-rack slide out mechanisms may activate unintentionally, extending or retracting the slide room unexpectedly.

Potential Risk:
If the slide-room extends or retracts unexpectedly, there is an increased risk of injury or a crash.
FREE Recall Solution:
Forest River will notify owners, and dealers will install a new controller and switch for the slideout mechanism, free of charge. The recall began January 24, 2020. Owners may contact Forest River at 1-574-206-7600. Forest River's number for this recall is 55-1030.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DYNAMAX dealer to schedule your FREE recall repair.
Manufacturer: DYNAMAX
Mfg Campaign: 55-1030
Notice Date: Jan 24, 2020
Recall Date: Dec 18, 2019
Forest River, Inc.
NHTSA Campaign: 19V295000 SAFETY RECALL
16 Vehicles Affected
Recall Date: Apr 11, 2019
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2018 Dynamax Isata vehicles built on a RAM chassis and equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

Potential Risk:
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
FREE Recall Solution:
Forest River will notify owners, and Chrysler dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began May 6, 2019. Owners may contact Chrysler customer service at 1-800-853-1403 or Forest River at 1-574-262-3474. Forest River's number for this recall is 55-0993.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DYNAMAX dealer to schedule your FREE recall repair.
Manufacturer: DYNAMAX
Mfg Campaign: 55-0993
Notice Date: May 6, 2019
Recall Date: Apr 11, 2019
Forest River, Inc.
NHTSA Campaign: 17V707000 SAFETY RECALL
22 Vehicles Affected
Recall Date: Nov 10, 2017
Safety Issue:

Forest River, Inc. (Forest River) is recalling certain 2017-2018 Dynamax Isata vehicles, models ISC36DSD, ISC35DBD, ISC36DSD4X4, built on RAM chassis equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

Potential Risk:
The leaking water pump can increase the risk of an engine compartment fire.
FREE Recall Solution:
Forest River will notify owners and Chrysler/RAM dealers will replace the water pumps, free of charge. The recall began on December 4, 2017. Owners may contact Forest River customer service at 1-574-262-3474 extension 212, or Chrysler customer service at 1-800-853-1403. Forest River's number for this recall is 55-0564.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DYNAMAX dealer to schedule your FREE recall repair.
Manufacturer: DYNAMAX
Mfg Campaign: 55-0564
Notice Date: Dec 4, 2017
Recall Date: Nov 10, 2017

Consumer Complaints

6 Complaints
Forest River, Inc.
Campaign: 11602359 Other
Jul 15, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

ABS light and warning bell on and sounding. Traction control light also on. Diagnostic shows error code c0020-01, ABS pump motor electrical failure. A canvass of every Dodge/Chrysler part supplier and all other possible parts suppliers including junk yards in the US and Canada revealed “no part (ABS Hydraulic Unit, 6834. 7099 AC) is available anywhere in the US or Canada. I was advised that it would be unsafe to drive the vehicle. I am stuck 2400 miles from my home with no solutions from anyone including Dynamax and Chrysler.

Corrective Action:

ABS light and warning bell on and sounding. Traction control light also on. Diagnostic shows error code c0020-01, ABS pump motor electrical failure. A canvass of every Dodge/Chrysler part supplier and all other possible parts suppliers including junk yards in the US and Canada revealed “no part (ABS Hydraulic Unit, 6834. 7099 AC) is available anywhere in the US or Canada. I was advised that it would be unsafe to drive the vehicle. I am stuck 2400 miles from my home with no solutions from anyone including Dynamax and Chrysler.

Additional Notes:

ABS light and warning bell on and sounding. Traction control light also on. Diagnostic shows error code c0020-01, ABS pump motor electrical failure. A canvass of every Dodge/Chrysler part supplier and all other possible parts suppliers including junk yards in the US and Canada revealed “no part (ABS Hydraulic Unit, 6834. 7099 AC) is available anywhere in the US or Canada. I was advised that it would be unsafe to drive the vehicle. I am stuck 2400 miles from my home with no solutions from anyone including Dynamax and Chrysler.

Manufacturer: DYNAMAX
Mfg Campaign: 11602359
Notice Date: Jul 15, 2024
Recall Date: Jul 15, 2024
Forest River, Inc.
Campaign: 11490862 Other
Oct 25, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Corrective Action:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Additional Notes:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Manufacturer: DYNAMAX
Mfg Campaign: 11490862
Notice Date: Oct 25, 2022
Recall Date: Oct 25, 2022
Forest River, Inc.
Campaign: 11490862 Other
Oct 25, 2022
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Corrective Action:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Additional Notes:

The ABS (anti lock braking system) module failed resulting in ongoing beeping with display warning to service the system, and intermittent failure of other electrical features. A local mechanic diagnosed the problem and recommended replacement of the module. The Dynamax RV is a coach built on a Ram 5500 chassis. I was able to obtain a new replacement ABS module, but then learned that it had to be installed and "flashed" (programmed) by a dealer. I contacted Dynamax (now owned by Forest River), but have not received a reply. I then contacted the five nearest Ram dealers in my area. All of them told me that they could not help me because my vehicle is too big for their shop. I don't know if this problem affects my braking , but it appears that I am stuck with no solution. I hope you can help me. Any help would be appreciated.

Manufacturer: DYNAMAX
Mfg Campaign: 11490862
Notice Date: Oct 25, 2022
Recall Date: Oct 25, 2022
Forest River, Inc.
Campaign: 11245359 Other
Aug 20, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

WE PURCHASED THIS MOTORHOME ON 8/12/19. THE LEVELING SYSTEM WAS NOT WORKING SO UPON CRAWLING UNDERNEATH TO FIND OUT WHAT WAS LEAKING WE DISCOVERED A COUPLING IN THE MODIFIED BRAKE LINE LEAKING. WE CHECKED THE BRAKE FLUID AND HALF WAS GONE. WE CONTACTED DYNAMAX WHO CLAIMED IT WAS CHRYSLERS RESPONSIBILITY. WE TOOK IT TO CHRYSLER AND THEY INFORMED US IT WAS MODIFIED AND NOT THEY'RE RESPONSIBILITY. WE THEN FOUND A STICKER THAT SAID IT HAD BEEN MODIFIED BY MOR/RYDE. WE CALLED THEM AND THEY DID NOT KNOW. WE AGAIN CALLED DYNAMAX AGAIN AFTER 3 DAYS OF RUN AROUND AND THEY FINALLY CALLED MOR/RYDE TO CONFIRM THAT THEY HAD MODIFIED THE BRAKE LINES. OUR BRAND NEW MOTORHOME IS SITTING AT THE CHRYSLER DEALER WHO AT THIS POINT IS REFUSING TO DO ANY FURTHER WORK ON IT DUE TO THE MODIFICATION. WHAT DO WE DO NOW? THE VEHICLE WAS PARKED WHEN WE FOUND THE LEAK BUT WE HAD JUST DRIVEN IT OVER 300 MILES TO GET HOME. THE LEAK WAS CAUSED BY MOR/RYDE EXTENDING THE BRAKE LINE USING A COUPLING WHICH IT WHERE THE VERY BAD LEAK IS.*DT*DT *AS

Corrective Action:

WE PURCHASED THIS MOTORHOME ON 8/12/19. THE LEVELING SYSTEM WAS NOT WORKING SO UPON CRAWLING UNDERNEATH TO FIND OUT WHAT WAS LEAKING WE DISCOVERED A COUPLING IN THE MODIFIED BRAKE LINE LEAKING. WE CHECKED THE BRAKE FLUID AND HALF WAS GONE. WE CONTACTED DYNAMAX WHO CLAIMED IT WAS CHRYSLERS RESPONSIBILITY. WE TOOK IT TO CHRYSLER AND THEY INFORMED US IT WAS MODIFIED AND NOT THEY'RE RESPONSIBILITY. WE THEN FOUND A STICKER THAT SAID IT HAD BEEN MODIFIED BY MOR/RYDE. WE CALLED THEM AND THEY DID NOT KNOW. WE AGAIN CALLED DYNAMAX AGAIN AFTER 3 DAYS OF RUN AROUND AND THEY FINALLY CALLED MOR/RYDE TO CONFIRM THAT THEY HAD MODIFIED THE BRAKE LINES. OUR BRAND NEW MOTORHOME IS SITTING AT THE CHRYSLER DEALER WHO AT THIS POINT IS REFUSING TO DO ANY FURTHER WORK ON IT DUE TO THE MODIFICATION. WHAT DO WE DO NOW? THE VEHICLE WAS PARKED WHEN WE FOUND THE LEAK BUT WE HAD JUST DRIVEN IT OVER 300 MILES TO GET HOME. THE LEAK WAS CAUSED BY MOR/RYDE EXTENDING THE BRAKE LINE USING A COUPLING WHICH IT WHERE THE VERY BAD LEAK IS.*DT*DT *AS

Additional Notes:

WE PURCHASED THIS MOTORHOME ON 8/12/19. THE LEVELING SYSTEM WAS NOT WORKING SO UPON CRAWLING UNDERNEATH TO FIND OUT WHAT WAS LEAKING WE DISCOVERED A COUPLING IN THE MODIFIED BRAKE LINE LEAKING. WE CHECKED THE BRAKE FLUID AND HALF WAS GONE. WE CONTACTED DYNAMAX WHO CLAIMED IT WAS CHRYSLERS RESPONSIBILITY. WE TOOK IT TO CHRYSLER AND THEY INFORMED US IT WAS MODIFIED AND NOT THEY'RE RESPONSIBILITY. WE THEN FOUND A STICKER THAT SAID IT HAD BEEN MODIFIED BY MOR/RYDE. WE CALLED THEM AND THEY DID NOT KNOW. WE AGAIN CALLED DYNAMAX AGAIN AFTER 3 DAYS OF RUN AROUND AND THEY FINALLY CALLED MOR/RYDE TO CONFIRM THAT THEY HAD MODIFIED THE BRAKE LINES. OUR BRAND NEW MOTORHOME IS SITTING AT THE CHRYSLER DEALER WHO AT THIS POINT IS REFUSING TO DO ANY FURTHER WORK ON IT DUE TO THE MODIFICATION. WHAT DO WE DO NOW? THE VEHICLE WAS PARKED WHEN WE FOUND THE LEAK BUT WE HAD JUST DRIVEN IT OVER 300 MILES TO GET HOME. THE LEAK WAS CAUSED BY MOR/RYDE EXTENDING THE BRAKE LINE USING A COUPLING WHICH IT WHERE THE VERY BAD LEAK IS.*DT*DT *AS

Manufacturer: DYNAMAX
Mfg Campaign: 11245359
Notice Date: Aug 20, 2019
Recall Date: Aug 20, 2019
Forest River, Inc.
Campaign: 11230260 Other
Jul 8, 2019
Defect Description:

AIR BAGS

Potential Consequences:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Corrective Action:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Additional Notes:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Manufacturer: DYNAMAX
Mfg Campaign: 11230260
Notice Date: Jul 8, 2019
Recall Date: Jul 8, 2019
Forest River, Inc.
Campaign: 11230260 Other
Jul 8, 2019
Defect Description:

SEAT BELTS

Potential Consequences:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Corrective Action:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Additional Notes:

VEHICLE IS A 2018 MERCEDES BENZ SPRINTER-BASED 24 FT MOTORHOME. IT WAS STATIONARY WITH ENGINE OFF. WHEN ROTATING THE DRIVER'S SWIVEL SEAT 180 DEGREES (WHICH IT IS DESIGNED TO DO), UNDERSEAT WIRING WAS SEVERED DUE TO IMPROPER WIRE ROUTING BY THE "UPFITTER" (DYNAMAX CORP), THUS CAUSING AN INSTRUMENT PANEL WARNING OF "SRS FAULT; PROCEED IMMEDIATELY TO REPAIR FACILITY". THIS ANALYSIS WAS MADE BY MERCEDES BENZ OF KANSAS CITY SERVICE DEPARTMENT WHERE A REPAIR WAS PERFORMED. MERCEDES BENZ REFUSED COVERAGE UNDER THE CHASSIS WARRANTY SO I PAID THE REPAIR COST OUT OF POCKET ($388.90). I SUBSEQUENTLY WROTE A LETTER TO DYNAMAX REQUESTING REIMBURSEMENT. SEE ATTACHED PDF INCLUDING MB SERVICE INVOICE AND PAYMENT RECEIPT. I RECEIVED NO RESPONSE FROM DYNAMAX FOR TWO MONTHS. UPON FOLLOWING UP WITH DYNAMAX BY PHONE ON 7/8/2019, I WAS TOLD THE REIMBURSEMENT REQUEST WAS DENIED BECAUSE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE AND THEREFORE NOT COVERED UNDER THEIR WARRANTY. REGARDLESS OF THEIR WARRANTY POLICY, I BELIEVE AN INOPERATIVE AIRBAG SYSTEM CAUSED BY A MANUFACTURING DEFECT CONSTITUTES A SERIOUS SAFETY HAZARD, THE REPAIR COST OF WHICH SHOULD BE BORNE BY THE MANUFACTURER, NOT THE CONSUMER.

Manufacturer: DYNAMAX
Mfg Campaign: 11230260
Notice Date: Jul 8, 2019
Recall Date: Jul 8, 2019

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