Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Endurance and 2017-2019 Dutchmen Voltage Travel Trailers. The tires may contact with the rear floor support, affecting the trailer's handling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-338
Recall Date: Jan 7, 2019
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2017-2018 Dutchmen Voltage trailers equipped with the Onan 5.5 generator option. The fuel line may have been clamped incorrectly to the generator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-285
Recall Date: May 23, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16-274
Recall Date: Dec 16, 2016
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2017 Dutchmen Voltage toy hauler fifth wheel trailers manufactured March 11, 2016, to June 14, 2016. The affected vehicles were incorrectly built with a 18,000 lb rated fifth wheel pin box hitch instead of a 21,000 lb rated hitch.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16-259
Recall Date: Jul 29, 2016
Consumer Complaints
2 ComplaintsDutchmen Manufacturing, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
LEAF SPRING HANGERS ARE BENDING FROM TURNS DUE TO POOR DESIGN AND NO REINFORCEMENT. AFTER SO MANY TIMES THAT THEY BEND BACK AND FORTH STRESS POINTS ARE CREATED AND THE METAL FATIGUES AND SNAPS, AND THE SUSPENSION AND AXLE BECOMES UNHINGED FROM THE TRAILER AT THE POINT OF FAILURE WITHOUT THE KNOWLEDGE OF THE PERSONS TOWING IT, CREATING ERRATIC HANDLING. IF ANY OF THE OTHER 3 SPRING HANGERS TO THAT AXLE HAS THE SAME FAILURE THE WHOLE AXLE CAN COME UNATTACHED TO THE TRAILER. THEIR ARE COMPANY'S THAT ARE MAKING AND SELLING AFTERMARKET PARTS TO FIX THE PROBLEM BUT THE MANUFACTURER IS DOING NOTHING ABOUT IT SO FAR. HTTP://WWW.MORRYDE.COM/PRODUCTS/108-PERFORMANCE-CROSSMEMBERS-BY-MORRYDE*DT*DT*JB*JS *TR
Corrective Action:
LEAF SPRING HANGERS ARE BENDING FROM TURNS DUE TO POOR DESIGN AND NO REINFORCEMENT. AFTER SO MANY TIMES THAT THEY BEND BACK AND FORTH STRESS POINTS ARE CREATED AND THE METAL FATIGUES AND SNAPS, AND THE SUSPENSION AND AXLE BECOMES UNHINGED FROM THE TRAILER AT THE POINT OF FAILURE WITHOUT THE KNOWLEDGE OF THE PERSONS TOWING IT, CREATING ERRATIC HANDLING. IF ANY OF THE OTHER 3 SPRING HANGERS TO THAT AXLE HAS THE SAME FAILURE THE WHOLE AXLE CAN COME UNATTACHED TO THE TRAILER. THEIR ARE COMPANY'S THAT ARE MAKING AND SELLING AFTERMARKET PARTS TO FIX THE PROBLEM BUT THE MANUFACTURER IS DOING NOTHING ABOUT IT SO FAR. HTTP://WWW.MORRYDE.COM/PRODUCTS/108-PERFORMANCE-CROSSMEMBERS-BY-MORRYDE*DT*DT*JB*JS *TR
Additional Notes:
LEAF SPRING HANGERS ARE BENDING FROM TURNS DUE TO POOR DESIGN AND NO REINFORCEMENT. AFTER SO MANY TIMES THAT THEY BEND BACK AND FORTH STRESS POINTS ARE CREATED AND THE METAL FATIGUES AND SNAPS, AND THE SUSPENSION AND AXLE BECOMES UNHINGED FROM THE TRAILER AT THE POINT OF FAILURE WITHOUT THE KNOWLEDGE OF THE PERSONS TOWING IT, CREATING ERRATIC HANDLING. IF ANY OF THE OTHER 3 SPRING HANGERS TO THAT AXLE HAS THE SAME FAILURE THE WHOLE AXLE CAN COME UNATTACHED TO THE TRAILER. THEIR ARE COMPANY'S THAT ARE MAKING AND SELLING AFTERMARKET PARTS TO FIX THE PROBLEM BUT THE MANUFACTURER IS DOING NOTHING ABOUT IT SO FAR. HTTP://WWW.MORRYDE.COM/PRODUCTS/108-PERFORMANCE-CROSSMEMBERS-BY-MORRYDE*DT*DT*JB*JS *TR
Mfg Campaign: 11324376
Recall Date: May 13, 2020
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
WESTLAKE TIRES FAILING ' OPERATING TIRE PRESSURE: 80PSI COLD ' AVG OPERATING SPEED: 55-60MPH ' TRAILER LOAD: LIGHT, NO TOY IN THE REAR ' EEZTIRE TIRE PRESSURE MONITORING SYSTEM - 4 SENSORS NOVEMBER 1, 2017 ' APPROX MILEAGE AT TIME OF INCIDENT: 1,300 MILES SINCE PURCHASE DATE LEFT ON NOV 1, 2017 FOR A TRIP FROM CA TO CO. BEING VERY WEARY OF THE TIRES FROM ALL THE REPORTS I HAD BEEN READING, I ALWAYS CHECK THE TIRE FOR WEAR AT EVERY STOP. UPON ARRIVING IN HEBER CITY, UTAH WE NOTICED THAT ONE OF THE TIRES (DRIVER-SIDE FRONT) WAS WEARING STRANGE. THE OUTER TREAD WAS WORN MORE THAN THE REST OF THE TIRE. WE MADE THE DECISION TO CONTINUE ON THE FINAL 200 MILES TO OUR DESTINATION. WE MADE SEVERAL STOPS PAYING CLOSE ATTENTION TO THE TIRE WEAR. ONCE ARRIVING, I HAD THE TIRE REPLACED AT BIG O TIRES IN CRAIG, COLORADO. JUNE 18, 2018 ' APPROX MILEAGE AT TIME OF INCIDENT: 2,500 MILES SINCE PURCHASE DATE ON OUR RETURN TRIP FROM CO TO CA ON JUNE 20, 2018, WE STOPPED IN HEBER CITY, UTAH FOR FUEL. UPON CHECKING THE TIRES, I FOUND THAT ONE OF THE WESTLAKE TIRES HAD LOST APPROX 40% OF A COMPLETE SECTION OF TREAD, ONLY THE STEEL CORDS WERE LEFT. THE TIRE HAD NOT LOST TIRE PRESSURE NOR HAD THE TEMP CLIMBED TO RAISE THE ALARM ON THE TPMS SYSTEM. LUCKY WE HAD CAUGHT THIS BEFORE THE TIRE BLEW APART AND CAUSED ANY DAMAGE OR INJURY. WE PROCEEDED TO A LES SCHWAB TIRE CENTER LESS THAN MILE AWAY WHERE I HAD ALL 4 TIRES REPLACED WITH SAILUN 14PLY TIRES. THESE TIRES HAD LESS THAN 3000 MILES ON THEM. THERE ARE HUNDREDS OF REPORTS OF THESE TIRES FAILING. THEY ARE SEVERELY OVER-RATED AND NEED TO BE PULLED OFF THE MARKET AND A NATION-WIDE RECALL ISSUED, HOPEFULLY BEFORE SOMEONE LOOSES THEIR LIFE.
Corrective Action:
WESTLAKE TIRES FAILING ' OPERATING TIRE PRESSURE: 80PSI COLD ' AVG OPERATING SPEED: 55-60MPH ' TRAILER LOAD: LIGHT, NO TOY IN THE REAR ' EEZTIRE TIRE PRESSURE MONITORING SYSTEM - 4 SENSORS NOVEMBER 1, 2017 ' APPROX MILEAGE AT TIME OF INCIDENT: 1,300 MILES SINCE PURCHASE DATE LEFT ON NOV 1, 2017 FOR A TRIP FROM CA TO CO. BEING VERY WEARY OF THE TIRES FROM ALL THE REPORTS I HAD BEEN READING, I ALWAYS CHECK THE TIRE FOR WEAR AT EVERY STOP. UPON ARRIVING IN HEBER CITY, UTAH WE NOTICED THAT ONE OF THE TIRES (DRIVER-SIDE FRONT) WAS WEARING STRANGE. THE OUTER TREAD WAS WORN MORE THAN THE REST OF THE TIRE. WE MADE THE DECISION TO CONTINUE ON THE FINAL 200 MILES TO OUR DESTINATION. WE MADE SEVERAL STOPS PAYING CLOSE ATTENTION TO THE TIRE WEAR. ONCE ARRIVING, I HAD THE TIRE REPLACED AT BIG O TIRES IN CRAIG, COLORADO. JUNE 18, 2018 ' APPROX MILEAGE AT TIME OF INCIDENT: 2,500 MILES SINCE PURCHASE DATE ON OUR RETURN TRIP FROM CO TO CA ON JUNE 20, 2018, WE STOPPED IN HEBER CITY, UTAH FOR FUEL. UPON CHECKING THE TIRES, I FOUND THAT ONE OF THE WESTLAKE TIRES HAD LOST APPROX 40% OF A COMPLETE SECTION OF TREAD, ONLY THE STEEL CORDS WERE LEFT. THE TIRE HAD NOT LOST TIRE PRESSURE NOR HAD THE TEMP CLIMBED TO RAISE THE ALARM ON THE TPMS SYSTEM. LUCKY WE HAD CAUGHT THIS BEFORE THE TIRE BLEW APART AND CAUSED ANY DAMAGE OR INJURY. WE PROCEEDED TO A LES SCHWAB TIRE CENTER LESS THAN MILE AWAY WHERE I HAD ALL 4 TIRES REPLACED WITH SAILUN 14PLY TIRES. THESE TIRES HAD LESS THAN 3000 MILES ON THEM. THERE ARE HUNDREDS OF REPORTS OF THESE TIRES FAILING. THEY ARE SEVERELY OVER-RATED AND NEED TO BE PULLED OFF THE MARKET AND A NATION-WIDE RECALL ISSUED, HOPEFULLY BEFORE SOMEONE LOOSES THEIR LIFE.
Additional Notes:
WESTLAKE TIRES FAILING ' OPERATING TIRE PRESSURE: 80PSI COLD ' AVG OPERATING SPEED: 55-60MPH ' TRAILER LOAD: LIGHT, NO TOY IN THE REAR ' EEZTIRE TIRE PRESSURE MONITORING SYSTEM - 4 SENSORS NOVEMBER 1, 2017 ' APPROX MILEAGE AT TIME OF INCIDENT: 1,300 MILES SINCE PURCHASE DATE LEFT ON NOV 1, 2017 FOR A TRIP FROM CA TO CO. BEING VERY WEARY OF THE TIRES FROM ALL THE REPORTS I HAD BEEN READING, I ALWAYS CHECK THE TIRE FOR WEAR AT EVERY STOP. UPON ARRIVING IN HEBER CITY, UTAH WE NOTICED THAT ONE OF THE TIRES (DRIVER-SIDE FRONT) WAS WEARING STRANGE. THE OUTER TREAD WAS WORN MORE THAN THE REST OF THE TIRE. WE MADE THE DECISION TO CONTINUE ON THE FINAL 200 MILES TO OUR DESTINATION. WE MADE SEVERAL STOPS PAYING CLOSE ATTENTION TO THE TIRE WEAR. ONCE ARRIVING, I HAD THE TIRE REPLACED AT BIG O TIRES IN CRAIG, COLORADO. JUNE 18, 2018 ' APPROX MILEAGE AT TIME OF INCIDENT: 2,500 MILES SINCE PURCHASE DATE ON OUR RETURN TRIP FROM CO TO CA ON JUNE 20, 2018, WE STOPPED IN HEBER CITY, UTAH FOR FUEL. UPON CHECKING THE TIRES, I FOUND THAT ONE OF THE WESTLAKE TIRES HAD LOST APPROX 40% OF A COMPLETE SECTION OF TREAD, ONLY THE STEEL CORDS WERE LEFT. THE TIRE HAD NOT LOST TIRE PRESSURE NOR HAD THE TEMP CLIMBED TO RAISE THE ALARM ON THE TPMS SYSTEM. LUCKY WE HAD CAUGHT THIS BEFORE THE TIRE BLEW APART AND CAUSED ANY DAMAGE OR INJURY. WE PROCEEDED TO A LES SCHWAB TIRE CENTER LESS THAN MILE AWAY WHERE I HAD ALL 4 TIRES REPLACED WITH SAILUN 14PLY TIRES. THESE TIRES HAD LESS THAN 3000 MILES ON THEM. THERE ARE HUNDREDS OF REPORTS OF THESE TIRES FAILING. THEY ARE SEVERELY OVER-RATED AND NEED TO BE PULLED OFF THE MARKET AND A NATION-WIDE RECALL ISSUED, HOPEFULLY BEFORE SOMEONE LOOSES THEIR LIFE.
Mfg Campaign: 11105346
Recall Date: Jul 3, 2018
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