Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-414
Recall Date: Sep 13, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018-2019 Dutchmen Kodiak recreational trailers, models 255BHSL and 283BHSL, equipped with 15-inch tires. The tire clearance to the floor may be insufficient, allowing the tire to contact the underside of the floor, possibly resulting in tire failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-349
Recall Date: Mar 25, 2019
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Corrective Action:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Additional Notes:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Mfg Campaign: 11283151
Recall Date: Dec 1, 2019
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Corrective Action:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Additional Notes:
WHILE TOWING AT 60 MPH ON THE FREEWAY, THE DRIVER SIDE WHEEL ON THE KODIAK CUB SINGLE AXLE TRAILER SHEARED OFF OF THE AXLE. THE WHEEL IN ITS ENTIRETY FLEW, BOUNCED ACROSS TWO LANES OF TRAFFIC, THE MEDIAN THEN TWO MORE LANES OF TRAFFIC BOUNCED OVER A CULVERT AND LANDED ON THE SIDE OF A FRONTAGE ROAD. LUCKILY NO ONE ONE WAS HIT BY THE WHEEL, IT COULD EASILY OF BEEN DEADLY. THIS TRAILER WAS LESS THEN ONE YEAR OLD. THE TRAILER WAS FLATBED TOWED TO THE DEALERSHIP. THE DEALERSHIP CONTACTED KEYSTONE. KEYSTONE SAID THEY WOULD REPORT THIS INCIDENT TO THE NHTSA. THEY THEN GOT IN TOUCH WITH DEXTER THE MANUFACTURER OF THE AXLE. APPARENTLY PER SERVICE PERSONNEL AT THE DEALERSHIP, THE WHEEL PERHAPS DID NOT HAVE A CASTLE LOCK/PIN? IT COULD OF SHEARED OFF OR WASNT THERE? I STILL HAVE NOT HEARD FROM DEXTER VIA KEYSTONE WHAT THE FINAL WORD WAS. THEY DID NOT LOOK AT THE AXLE, INSTEAD JUST HAD THE NEW AXLE SHIPPED TO THE DEALERSHIP TO BE PLACED ON THE TRAILER TO BE RESOLD. KEYSTONE DID THE RIGHT THING AND REPLACED OUR TRAILER WITH A NEW ONE. MY CONCERN IS THAT THERE MAY HAVE BEEN MORE AXLES THAT DAY THAT WERE MADE IN THE SAME FASHION. I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE. WE WERE EXTREMELY FORTUNATE THAT WE WERE NOT INJURED NOR DID THE WHEEL INJURE OR WORSE, KILL ANYONE.*DT*DT*DT*JB*JB CARFAX CANNOT PROCESS VIN.*JB
Mfg Campaign: 11283151
Recall Date: Dec 1, 2019
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