Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018-2019 Dutchmen Kodiak recreational trailers, models 255BHSL and 283BHSL, equipped with 15-inch tires. The tire clearance to the floor may be insufficient, allowing the tire to contact the underside of the floor, possibly resulting in tire failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-349
Recall Date: Mar 25, 2019
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
1 ComplaintKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2001 DODGE RAM 1500 TOWING A 2018 DUTCHMEN KD2711BS18 CAMPER (NA). WHILE DRIVING 35 MPH, THE REAR DRIVER'S SIDE LEAF SPRING DETACHED AND THE CAMPER FRAME DROPPED ONTO THE WHEELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CAMPER WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2001 DODGE RAM 1500 TOWING A 2018 DUTCHMEN KD2711BS18 CAMPER (NA). WHILE DRIVING 35 MPH, THE REAR DRIVER'S SIDE LEAF SPRING DETACHED AND THE CAMPER FRAME DROPPED ONTO THE WHEELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CAMPER WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2001 DODGE RAM 1500 TOWING A 2018 DUTCHMEN KD2711BS18 CAMPER (NA). WHILE DRIVING 35 MPH, THE REAR DRIVER'S SIDE LEAF SPRING DETACHED AND THE CAMPER FRAME DROPPED ONTO THE WHEELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CAMPER WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11277265
Recall Date: Oct 31, 2019
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