Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Sprinter, Springdale, Bullet, Cougar, Hideout, and Passport trailers and 2015-2016 Dutchmen Aspen, Coleman, Denali, Razorback, Rubicon, and Voltage trailers. For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under Associated Documents. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15-230
Recall Date: Apr 7, 2015
Consumer Complaints
5 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DUTCHMEN DENALI 307RLS CAMPER. THE CONTACT STATED THAT THE REAR END THE FRACTURED DUE TO HOLES TO THE MARKER LIGHTS. THE CONTACT STATED THAT THE SCREWS HOLDING THE LIGHTS DETACHED, WHICH CAUSED THE REAR SUB FRAME TO FRACTURE. AS A RESULT, THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE, CAUSING WATER DAMAGE AND MOLD. THE VEHICLE WAS TAKEN TO THE NEXT LEVEL MECHANICAL & KUSTOMZ DEALER, LOCATED AT 5447 W 700 S, SALT LAKE CITY, UT 84104) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED BY KEYSTONE, THE MANUFACTURER, FACTORY IN OREGON. THE CONTACT STATED THAT THE REPAIR PROCESS WAS NOT RESOLVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DUTCHMEN DENALI 307RLS CAMPER. THE CONTACT STATED THAT THE REAR END THE FRACTURED DUE TO HOLES TO THE MARKER LIGHTS. THE CONTACT STATED THAT THE SCREWS HOLDING THE LIGHTS DETACHED, WHICH CAUSED THE REAR SUB FRAME TO FRACTURE. AS A RESULT, THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE, CAUSING WATER DAMAGE AND MOLD. THE VEHICLE WAS TAKEN TO THE NEXT LEVEL MECHANICAL & KUSTOMZ DEALER, LOCATED AT 5447 W 700 S, SALT LAKE CITY, UT 84104) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED BY KEYSTONE, THE MANUFACTURER, FACTORY IN OREGON. THE CONTACT STATED THAT THE REPAIR PROCESS WAS NOT RESOLVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DUTCHMEN DENALI 307RLS CAMPER. THE CONTACT STATED THAT THE REAR END THE FRACTURED DUE TO HOLES TO THE MARKER LIGHTS. THE CONTACT STATED THAT THE SCREWS HOLDING THE LIGHTS DETACHED, WHICH CAUSED THE REAR SUB FRAME TO FRACTURE. AS A RESULT, THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE, CAUSING WATER DAMAGE AND MOLD. THE VEHICLE WAS TAKEN TO THE NEXT LEVEL MECHANICAL & KUSTOMZ DEALER, LOCATED AT 5447 W 700 S, SALT LAKE CITY, UT 84104) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED BY KEYSTONE, THE MANUFACTURER, FACTORY IN OREGON. THE CONTACT STATED THAT THE REPAIR PROCESS WAS NOT RESOLVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Mfg Campaign: 11301456
Recall Date: Jan 23, 2020
Dutchmen Manufacturing, Inc.
Defect Description:
WHEELS
Potential Consequences:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Corrective Action:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Additional Notes:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Mfg Campaign: 11024164
Recall Date: Sep 19, 2017
Dutchmen Manufacturing, Inc.
Defect Description:
TIRES
Potential Consequences:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Corrective Action:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Additional Notes:
FAULTY TIRES: THIS IS MY SECOND COMPLAINT CONCERNING TIRES THAT CAME WITH THIS VEHICLE. TIRES ARE RIDGWAY SPORT XT. I WAS TRAVELING NORTH ON I75, 60 MPH, PAVEMENT DRY. HAD AN IMMEDIATE BLOW OUT (SECOND TIRE). TIRE WAS MOUNTED ON RIGHT SIDE, REAR. ST225/75-R15. I BELIEVE THESE TIRES ARE CONSTRUCTED WITH INFERIOR MATERIALS AND SHOULD BE INVESTIGATED. AS WITH THE PREVIOUS CLAIM FOR ANOTHER INCIDENT, THE VEHICLE'S TIRES WERE INFLATED TO THE RECOMMENDED PSI (65) BEFORE THE START OF THE TRIP AND THERE DID NOT APPEAR TO BE ANY DEBRIS ON THE ROAD AND THIS WAS A TRAILING TIRE (THERE ARE 4 TIRES ON THE VEHICLE). I HAVE TWO MORE TIRES THAT I HAVE TAKEN OFF THE VEHICLE THAT ARE NOT DAMAGED SHOULD YOU WANT TO HAVE THEM FOR INVESTIGATION. PLEASE CONTACT ME FOR ANY FURTHER INFORMATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 11/24/2017*JS
Mfg Campaign: 11024164
Recall Date: Sep 19, 2017
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Corrective Action:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Additional Notes:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Mfg Campaign: 11019291
Recall Date: Aug 24, 2017
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Corrective Action:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Additional Notes:
RECENTLY I HAD A TIRE EXPLODE ON THE HIGHWAY. THIS TIRE HAS LESS THAN 1000 MILES ON IT AND IS JUST A FEW MONTHS OVER 1 YEAR OLD (DELIVERY WAS MARCH OF 2016). THE TIRE IS A RIDGWAY SPORT ST ST225 75 R15 H173 LOAD RANGE D. I AM WORRIED THAT THERE MAY BE TIRES OUT THERE THAT ARE SUBSTANDARD AND MIGHT POSSIBLY CAUSE MAJOR INJURIES AND DAMAGE (HUMAN AND PROPERTY). MY SPEED ON THE ROADWAY WAS 60 MPH AT THE TIME OF THE INCIDENT AND I NEVER WENT OVER 65 MPH. I WAS ON INTERSTATE 77 JUST SOUTH OF ROCK HILL, NC, IN TRAFFIC. I HAVE MORE PICTURES THAN ALLOWED TO UPLOAD. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REQUESTED TO BE ADVISED ON WHETHER OR NOT TO KEEP POSSESSION OF THE FAILED TIRES. UPDATED 10/24/2017*JS
Mfg Campaign: 11019291
Recall Date: Aug 24, 2017
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