Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2022 Dutchmen Coleman 1855RB and 190BH travel trailers. The trailers may be equipped with axle springs rated at 4400 pounds instead of 5100 pounds.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23-447
Recall Date: Dec 7, 2023
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-434
Recall Date: Aug 9, 2022
Consumer Complaints
1 ComplaintKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
upon return trip home from camping seemed like trailer was riding lower than normal and swaying more. looked under trailer and leaf springs were flat. This could have resulted in broken spring which could lead to crash. The trailer was not overloaded. sticker on side of trailer shows dry weight is 4360lbs, GVWR is 5500, GAWR is 5100. inspection shows label on axle is 4400 lbs and each leaf spring is 2200 lbs. We do not travel with tanks filled. we did not have anywhere near 5500 in trailer total weight. Dealership says the axle is correct rating for trailer as it is calculated to be 80% of 5500 on axle and 20% on tongue. Why is the GAWR (axle rating) on the sticker listed at 5100? The axle/springs should be rated to 5100 if that is what is printed on sticker. I am forced to "upgrade" or replace springs out of pocket. Had I known the axle could only support 4400, I would have purchased something different. I feel mislead by the "official label" that they used to advertise the weights.
Corrective Action:
upon return trip home from camping seemed like trailer was riding lower than normal and swaying more. looked under trailer and leaf springs were flat. This could have resulted in broken spring which could lead to crash. The trailer was not overloaded. sticker on side of trailer shows dry weight is 4360lbs, GVWR is 5500, GAWR is 5100. inspection shows label on axle is 4400 lbs and each leaf spring is 2200 lbs. We do not travel with tanks filled. we did not have anywhere near 5500 in trailer total weight. Dealership says the axle is correct rating for trailer as it is calculated to be 80% of 5500 on axle and 20% on tongue. Why is the GAWR (axle rating) on the sticker listed at 5100? The axle/springs should be rated to 5100 if that is what is printed on sticker. I am forced to "upgrade" or replace springs out of pocket. Had I known the axle could only support 4400, I would have purchased something different. I feel mislead by the "official label" that they used to advertise the weights.
Additional Notes:
upon return trip home from camping seemed like trailer was riding lower than normal and swaying more. looked under trailer and leaf springs were flat. This could have resulted in broken spring which could lead to crash. The trailer was not overloaded. sticker on side of trailer shows dry weight is 4360lbs, GVWR is 5500, GAWR is 5100. inspection shows label on axle is 4400 lbs and each leaf spring is 2200 lbs. We do not travel with tanks filled. we did not have anywhere near 5500 in trailer total weight. Dealership says the axle is correct rating for trailer as it is calculated to be 80% of 5500 on axle and 20% on tongue. Why is the GAWR (axle rating) on the sticker listed at 5100? The axle/springs should be rated to 5100 if that is what is printed on sticker. I am forced to "upgrade" or replace springs out of pocket. Had I known the axle could only support 4400, I would have purchased something different. I feel mislead by the "official label" that they used to advertise the weights.
Mfg Campaign: 11534397
Recall Date: Jul 25, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
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