Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11533823
Recall Date: Jul 22, 2023
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a dealer for inspection nor gas the manufacturer inspected it. I reinstalled the tank myself and it is not going to fall out again. The tank was not secured correctly at time of manufacturer, It had 3 cross braces under it and they were installed with self drilling screws to the frame on both sides. These screws are about 1/4" in diameter a total of 12 screws in all. Of the 12 screws 8 had sheared off the heads and the braces fell out. I don't think that my trailer is the only one manufactured this way and there may be others that have had this problem. the braces should have been through which is what I have done to secure. I called the manufacturer and ask them if they had encountered this problem and they said they had not. I'm enclosing pictures for your review and if you have any questions please feel free to contact me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11533823
Recall Date: Jul 22, 2023
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