Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 4, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2016-2018 XDiavel S and XDiavel STD motorcycles. The side stand bracket may fatigue under load, resulting in failure of the side stand assembly and a potential for the motorcycle to fall when stationary on the stand.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-21-001
Recall Date: Feb 17, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain model year 2016-2017 XDiavel motorcycles manufactured July 7, 2015, to June 22, 2016. The side stand plate lower fastening screw on the affected motorcycles may not be sufficiently tightened, causing the stand to fail and the bike to fall. Additionally, during normal use on the road, the loosening of the lower screw could cause damage to the side stand sensor switch, causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RCL-16-003(B)
Recall Date: Oct 12, 2016
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain model year 2016-2017 Ducati XDiavel motorcycles manufactured July 7, 2015, to June 22, 2016. The affected motorcycles may have an insufficiently tightened final drive pulley retaining nut which may result in a loss of power transmission to the rear wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RCL-16-003A
Recall Date: Sep 20, 2016
Consumer Complaints
5 ComplaintsDucati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Corrective Action:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Additional Notes:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Mfg Campaign: 11110059
Recall Date: Jul 7, 2018
Ducati North America
Defect Description:
SUSPENSION
Potential Consequences:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Corrective Action:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Additional Notes:
AFTER 6 MONTHS OF PURCHASE MY MOTORCYCLE REAR BRAKE WAS UNUSABLE. THIS HAPPENED 3 MORE TIMES. THE LAST TIME IT WAS SITTING IN MY GARAGE FOR A MONTH AND THE REAR BRAKE WENT COMPLETELY AWAY. FINALLY THEY REPLACED THE REAR BRAKE CYLINDER. WEBSITE HAS A MULTITUDE OF SIMILAR PROBLEMS. ALSO FRONT FORKS LEAKS PREMATURELY WHAT CAN CAUSE STEERING SAFETY HAZARD. ALSO A PREVAILING PROBLEM WITH DUCATI MOTORCYLES DESPITE THEIR CLAIM THEY USE PREMIER COMPONENTS. (MY BMW BIKES DON'T HAVE THESE PROBLEMS.) ALL RELEVANT INFORMATION IS AVAILABLE AT DUCATI UNDER THE VIN.
Mfg Campaign: 11110059
Recall Date: Jul 7, 2018
Ducati North America
Defect Description:
POWER TRAIN
Potential Consequences:
THE DRIVE BELT DEVELOPED A DEEP GROOVE TO THE POINT OF NEARLY TEARING THROUGH ALONG THE ENTIRE LENGTH OF THE BELT DUE TO A ROCK BECOMING WEDGED BETWEEN THE FRONT PULLEY AND THE ENGINE CASE. THIS PROBLEM IS BEING REPORTED IN VERY HIGH NUMBERS ON FORUMS DEVOTED TO THIS MODEL MOTORCYCLE. ON ONE PARTICULAR FORUM, A POLL SHOWED THAT 29% OF OWNERS HAVE HAD TO REPLACE THEIR DRIVE BELT BECAUSE OF ROCK DAMAGE. TYPICALLY, MOTORCYCLE BELTS SHOULD LAST 50,000-100,000 MILES, MY BELT HAD TO BE REPLACED AFTER 7500 MILES. AN EXAMINATION OF THE BELT GUARD WILL DEMONSTRATE THAT THE BELT IS INSUFFICIENTLY PROTECTED FROM ROAD DEBRIS DURING OPERATION.
Corrective Action:
THE DRIVE BELT DEVELOPED A DEEP GROOVE TO THE POINT OF NEARLY TEARING THROUGH ALONG THE ENTIRE LENGTH OF THE BELT DUE TO A ROCK BECOMING WEDGED BETWEEN THE FRONT PULLEY AND THE ENGINE CASE. THIS PROBLEM IS BEING REPORTED IN VERY HIGH NUMBERS ON FORUMS DEVOTED TO THIS MODEL MOTORCYCLE. ON ONE PARTICULAR FORUM, A POLL SHOWED THAT 29% OF OWNERS HAVE HAD TO REPLACE THEIR DRIVE BELT BECAUSE OF ROCK DAMAGE. TYPICALLY, MOTORCYCLE BELTS SHOULD LAST 50,000-100,000 MILES, MY BELT HAD TO BE REPLACED AFTER 7500 MILES. AN EXAMINATION OF THE BELT GUARD WILL DEMONSTRATE THAT THE BELT IS INSUFFICIENTLY PROTECTED FROM ROAD DEBRIS DURING OPERATION.
Additional Notes:
THE DRIVE BELT DEVELOPED A DEEP GROOVE TO THE POINT OF NEARLY TEARING THROUGH ALONG THE ENTIRE LENGTH OF THE BELT DUE TO A ROCK BECOMING WEDGED BETWEEN THE FRONT PULLEY AND THE ENGINE CASE. THIS PROBLEM IS BEING REPORTED IN VERY HIGH NUMBERS ON FORUMS DEVOTED TO THIS MODEL MOTORCYCLE. ON ONE PARTICULAR FORUM, A POLL SHOWED THAT 29% OF OWNERS HAVE HAD TO REPLACE THEIR DRIVE BELT BECAUSE OF ROCK DAMAGE. TYPICALLY, MOTORCYCLE BELTS SHOULD LAST 50,000-100,000 MILES, MY BELT HAD TO BE REPLACED AFTER 7500 MILES. AN EXAMINATION OF THE BELT GUARD WILL DEMONSTRATE THAT THE BELT IS INSUFFICIENTLY PROTECTED FROM ROAD DEBRIS DURING OPERATION.
Mfg Campaign: 11076017
Recall Date: Mar 2, 2018
Ducati North America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Mfg Campaign: 11075296
Recall Date: Feb 27, 2018
Ducati North America
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DUCATI XDIAVEL. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT NOTICED THAT THE BOLT THAT HELD THE SPRING TO THE SIDE STAND DETACHED AND CAUSED THE ENGINE TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V812000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Mfg Campaign: 11075296
Recall Date: Feb 27, 2018
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