Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 4, 2021
Consumer Complaints
4 ComplaintsDucati North America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel system part number 69926431A error popped up during a motorcycle system scan at a recent service.
Corrective Action:
Fuel system part number 69926431A error popped up during a motorcycle system scan at a recent service.
Additional Notes:
Fuel system part number 69926431A error popped up during a motorcycle system scan at a recent service.
Mfg Campaign: 11638697
Recall Date: Jan 27, 2025
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Corrective Action:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Additional Notes:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Mfg Campaign: 11526616
Recall Date: Jun 12, 2023
Ducati North America
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Corrective Action:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Additional Notes:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Mfg Campaign: 11526616
Recall Date: Jun 12, 2023
Ducati North America
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
Potential Consequences:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Corrective Action:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Additional Notes:
The contact owns a 2020 Ducati SuperSport Motorcycle. The contact stated that while operating the motorcycle, the rear wheel braking system malfunctioned and was inoperable causing the rider to fall over while attempting to stop. During the failure there was no injury sustained. The motorcycle was taken to the local dealer who diagnosed that the rear brake line had melted, and the rear brake caliber had overheated. The brake lines, rear brake caliper and rear brake disc where replaced; however, approximately one year later the failure reoccurred. The motorcycle was taken back to the dealer who diagnosed that the rear brake caliper, rear brake disc, and rear brake lever needed to be replaced. The motorcycle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 629.
Mfg Campaign: 11526616
Recall Date: Jun 12, 2023
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