Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 4, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Monster 1200, Monster 821, SuperSport and SuperSport S motorcycles. The shift lever may have been incorrectly assembled, possibly resulting in the shift knob detaching from the lever.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-18-007
Recall Date: Nov 27, 2018
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Supersport motorcycles. Vibrations may distort the images in the mirrors, reducing the driver's visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-18-005
Recall Date: Nov 9, 2018
Consumer Complaints
6 ComplaintsDucati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased the vehicle in May 2024, with 699 miles. Currently the motorcycle has only 720 miles on it. After buying the vehicle and before riding the bike, I called the local Ducati Dealership to inquire about any open recalls, and I was informed by the Mountain Motorsports Dealership that the last service was performed around 628 miles in 2021 and at that time a safety recall was performed, and the rear brake hose was replaced while under prior ownership and that no active recalls were in place. I took it into a local repair shop to have the oil changed and the bike serviced. After service, when the tech was test driving the vehicle the rear brake line failed and the brake fluid spilled while the technician was test driving the vehicle. It was a near miss, and it could have resulted in a fatal accident with oil spewing on the hot exhaust and possibly the road. I have sent an email to Ducati today and I am awaiting their response but felt it appropriate to report this incident as their was a safety recall, the repairs under the recall were performed and still I had the failure with a potentially very severe accident. Although there was no fire or injury, there was melted plastic and smoke. The repair shop is AOK Walker and the person driving the vehicle was Mr. Miles - 770-376-6078 (owner of the repair shop).
Corrective Action:
I purchased the vehicle in May 2024, with 699 miles. Currently the motorcycle has only 720 miles on it. After buying the vehicle and before riding the bike, I called the local Ducati Dealership to inquire about any open recalls, and I was informed by the Mountain Motorsports Dealership that the last service was performed around 628 miles in 2021 and at that time a safety recall was performed, and the rear brake hose was replaced while under prior ownership and that no active recalls were in place. I took it into a local repair shop to have the oil changed and the bike serviced. After service, when the tech was test driving the vehicle the rear brake line failed and the brake fluid spilled while the technician was test driving the vehicle. It was a near miss, and it could have resulted in a fatal accident with oil spewing on the hot exhaust and possibly the road. I have sent an email to Ducati today and I am awaiting their response but felt it appropriate to report this incident as their was a safety recall, the repairs under the recall were performed and still I had the failure with a potentially very severe accident. Although there was no fire or injury, there was melted plastic and smoke. The repair shop is AOK Walker and the person driving the vehicle was Mr. Miles - 770-376-6078 (owner of the repair shop).
Additional Notes:
I purchased the vehicle in May 2024, with 699 miles. Currently the motorcycle has only 720 miles on it. After buying the vehicle and before riding the bike, I called the local Ducati Dealership to inquire about any open recalls, and I was informed by the Mountain Motorsports Dealership that the last service was performed around 628 miles in 2021 and at that time a safety recall was performed, and the rear brake hose was replaced while under prior ownership and that no active recalls were in place. I took it into a local repair shop to have the oil changed and the bike serviced. After service, when the tech was test driving the vehicle the rear brake line failed and the brake fluid spilled while the technician was test driving the vehicle. It was a near miss, and it could have resulted in a fatal accident with oil spewing on the hot exhaust and possibly the road. I have sent an email to Ducati today and I am awaiting their response but felt it appropriate to report this incident as their was a safety recall, the repairs under the recall were performed and still I had the failure with a potentially very severe accident. Although there was no fire or injury, there was melted plastic and smoke. The repair shop is AOK Walker and the person driving the vehicle was Mr. Miles - 770-376-6078 (owner of the repair shop).
Mfg Campaign: 11593559
Recall Date: Jun 10, 2024
Ducati North America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Corrective Action:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Additional Notes:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Mfg Campaign: 11518141
Recall Date: Apr 20, 2023
Ducati North America
Defect Description:
ENGINE
Potential Consequences:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Corrective Action:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Additional Notes:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Mfg Campaign: 11518141
Recall Date: Apr 20, 2023
Ducati North America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Corrective Action:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Additional Notes:
1. Several issues regarding fuel sensor. No one is sure why light comes on, i have taken it for computer reading several times. 2. On a ride apx 30 minutes later, entire bike shut down to overheating, with fluids spilling out of bike for undetermined reasons
Mfg Campaign: 11518141
Recall Date: Apr 20, 2023
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Urgent, this Ducati purchase posed a great danger to my safety and life due to the loss of rear braking ability and a fire that was a result of brake fluid spilling on to the exhaust system, this failure posed a great danger to my life, should I had loss this ability to brake due to a sudden slow down in traffic. I did suffer what seems to be a sprain to my left hand as I desperately pulled both left and right hand levers extremely tight in order to stop the Ducati from hitting a wall after loosing completely the rear brakes. This 2019 Ducati is currently unsafe to be driven in Arizona streets and or Highways, and is out of service due to multiple melted break lines, missing Harness cover, brake line heat shield damage and damage associated with the fire. Ducati was purchased on September 4th 2021. Motorcycle miles at the time of purchase were at 108 miles stated on Sales Deal Deposit Receipt and time of Receipt is documented at 3:19pm. I left the dealer ship in Chandler at 4:32pm on September 4th 2021. The loss of rear brakes and fire was captured by my home security surveillance cameras at 6:43 pm in Tucson AZ. The mileage on the Ducati are at 235 miles, the purchase was at 108 miles for a total use of 127 miles and is unusable on the same day of purchase.
Corrective Action:
Urgent, this Ducati purchase posed a great danger to my safety and life due to the loss of rear braking ability and a fire that was a result of brake fluid spilling on to the exhaust system, this failure posed a great danger to my life, should I had loss this ability to brake due to a sudden slow down in traffic. I did suffer what seems to be a sprain to my left hand as I desperately pulled both left and right hand levers extremely tight in order to stop the Ducati from hitting a wall after loosing completely the rear brakes. This 2019 Ducati is currently unsafe to be driven in Arizona streets and or Highways, and is out of service due to multiple melted break lines, missing Harness cover, brake line heat shield damage and damage associated with the fire. Ducati was purchased on September 4th 2021. Motorcycle miles at the time of purchase were at 108 miles stated on Sales Deal Deposit Receipt and time of Receipt is documented at 3:19pm. I left the dealer ship in Chandler at 4:32pm on September 4th 2021. The loss of rear brakes and fire was captured by my home security surveillance cameras at 6:43 pm in Tucson AZ. The mileage on the Ducati are at 235 miles, the purchase was at 108 miles for a total use of 127 miles and is unusable on the same day of purchase.
Additional Notes:
Urgent, this Ducati purchase posed a great danger to my safety and life due to the loss of rear braking ability and a fire that was a result of brake fluid spilling on to the exhaust system, this failure posed a great danger to my life, should I had loss this ability to brake due to a sudden slow down in traffic. I did suffer what seems to be a sprain to my left hand as I desperately pulled both left and right hand levers extremely tight in order to stop the Ducati from hitting a wall after loosing completely the rear brakes. This 2019 Ducati is currently unsafe to be driven in Arizona streets and or Highways, and is out of service due to multiple melted break lines, missing Harness cover, brake line heat shield damage and damage associated with the fire. Ducati was purchased on September 4th 2021. Motorcycle miles at the time of purchase were at 108 miles stated on Sales Deal Deposit Receipt and time of Receipt is documented at 3:19pm. I left the dealer ship in Chandler at 4:32pm on September 4th 2021. The loss of rear brakes and fire was captured by my home security surveillance cameras at 6:43 pm in Tucson AZ. The mileage on the Ducati are at 235 miles, the purchase was at 108 miles for a total use of 127 miles and is unusable on the same day of purchase.
Mfg Campaign: 11432729
Recall Date: Sep 13, 2021
Ducati North America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BRAND NEW MOTORCYCLE AND AS SOON AS HIT 40 MPH AND ABOVE THE MIRRORS START TO VIBRATE SO MUCH THAT THEY BECOME USELESS. I'VE SEEN THAT THERE WAS RECALL ON SOME SUPERSPORTS. MY BIKE IS A 2019 THAT WAS PURCHASED NEW IN SEPTEMBER 2020. I AM UNABLE TO VIDEO THE ISSUE AS IT'S A MOTORCYCLE AND IT OCCURS WHILE IN MOTION. I HAVE INFORMED THE DEALERSHIP WHERE I PURCHASED THE MOTORCYCLE AND WAS TOLD IT'S A KNOWN ISSUE AND THERE IS NO FIX AND BASICALLY I HAVE TO LIVE WITH IT. AT NIGHT BECOMES EXTREMELY DANGEROUS AS ALL YOU CAN SEE IS HEADLIGHTS BOUNCING UP AND DOWN OR SOLID CIRCLE OF LIGHTS.
Corrective Action:
BRAND NEW MOTORCYCLE AND AS SOON AS HIT 40 MPH AND ABOVE THE MIRRORS START TO VIBRATE SO MUCH THAT THEY BECOME USELESS. I'VE SEEN THAT THERE WAS RECALL ON SOME SUPERSPORTS. MY BIKE IS A 2019 THAT WAS PURCHASED NEW IN SEPTEMBER 2020. I AM UNABLE TO VIDEO THE ISSUE AS IT'S A MOTORCYCLE AND IT OCCURS WHILE IN MOTION. I HAVE INFORMED THE DEALERSHIP WHERE I PURCHASED THE MOTORCYCLE AND WAS TOLD IT'S A KNOWN ISSUE AND THERE IS NO FIX AND BASICALLY I HAVE TO LIVE WITH IT. AT NIGHT BECOMES EXTREMELY DANGEROUS AS ALL YOU CAN SEE IS HEADLIGHTS BOUNCING UP AND DOWN OR SOLID CIRCLE OF LIGHTS.
Additional Notes:
BRAND NEW MOTORCYCLE AND AS SOON AS HIT 40 MPH AND ABOVE THE MIRRORS START TO VIBRATE SO MUCH THAT THEY BECOME USELESS. I'VE SEEN THAT THERE WAS RECALL ON SOME SUPERSPORTS. MY BIKE IS A 2019 THAT WAS PURCHASED NEW IN SEPTEMBER 2020. I AM UNABLE TO VIDEO THE ISSUE AS IT'S A MOTORCYCLE AND IT OCCURS WHILE IN MOTION. I HAVE INFORMED THE DEALERSHIP WHERE I PURCHASED THE MOTORCYCLE AND WAS TOLD IT'S A KNOWN ISSUE AND THERE IS NO FIX AND BASICALLY I HAVE TO LIVE WITH IT. AT NIGHT BECOMES EXTREMELY DANGEROUS AS ALL YOU CAN SEE IS HEADLIGHTS BOUNCING UP AND DOWN OR SOLID CIRCLE OF LIGHTS.
Mfg Campaign: 11362485
Recall Date: Oct 2, 2020
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