Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 4, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Monster 1200, Monster 821, SuperSport and SuperSport S motorcycles. The shift lever may have been incorrectly assembled, possibly resulting in the shift knob detaching from the lever.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-18-007
Recall Date: Nov 27, 2018
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Supersport motorcycles. Vibrations may distort the images in the mirrors, reducing the driver's visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-18-005
Recall Date: Nov 9, 2018
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2018 Ducati Supersport, and Supersport S motorcycles. The Airbox blow-by and fuel tank overfill hoses may be routed too close to the exhaust manifold, which may cause the hoses to melt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: TBD
Recall Date: Jun 5, 2018
Consumer Complaints
4 ComplaintsDucati North America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THERE IS AN ON GOING AND VERY WIDELY KNOWN ISSUE WITH THE DUCATI SUPERSPORT 939 S & NON-S MODELS - VIBRATING MIRRORS. WHEN THROTTLING TO SPEEDS OF 30+MPH ON THE STREET AND FREEWAYS THE VIBRATING ISSUE STARTS TO HAPPEN. I HAVE ALREADY EXPRESSED CONCERN TO THE DEALERSHIP AND A REPLACEMENT FIX FOR IT WAS ISSUED BUT STILL NOT RESOLVED. THE FACT THAT THAT MIRRORS ARE NOT STABLE UNDER NORMAL OPERATING CONDITIONS MEANS THEY DO NOT COMPLY WITH USA, EU OR U.K. VEHICLE REGULATIONS. THE LOSS OF REARWARD VISION IS CLASSED AS A SERIOUS SAFETY ISSUE. THERE IS A WHOLE DISCUSSION REGARDING THIS ISSUE ON THE DUCATI SUPERSPORT 939 FORUMS. LINK: "HTTPS://WWW.DUCATISUPERSPORT939.NET/THREADS/MIRROR-VIBRATION-SATISFACTION.9730/PAGE-10."
Corrective Action:
THERE IS AN ON GOING AND VERY WIDELY KNOWN ISSUE WITH THE DUCATI SUPERSPORT 939 S & NON-S MODELS - VIBRATING MIRRORS. WHEN THROTTLING TO SPEEDS OF 30+MPH ON THE STREET AND FREEWAYS THE VIBRATING ISSUE STARTS TO HAPPEN. I HAVE ALREADY EXPRESSED CONCERN TO THE DEALERSHIP AND A REPLACEMENT FIX FOR IT WAS ISSUED BUT STILL NOT RESOLVED. THE FACT THAT THAT MIRRORS ARE NOT STABLE UNDER NORMAL OPERATING CONDITIONS MEANS THEY DO NOT COMPLY WITH USA, EU OR U.K. VEHICLE REGULATIONS. THE LOSS OF REARWARD VISION IS CLASSED AS A SERIOUS SAFETY ISSUE. THERE IS A WHOLE DISCUSSION REGARDING THIS ISSUE ON THE DUCATI SUPERSPORT 939 FORUMS. LINK: "HTTPS://WWW.DUCATISUPERSPORT939.NET/THREADS/MIRROR-VIBRATION-SATISFACTION.9730/PAGE-10."
Additional Notes:
THERE IS AN ON GOING AND VERY WIDELY KNOWN ISSUE WITH THE DUCATI SUPERSPORT 939 S & NON-S MODELS - VIBRATING MIRRORS. WHEN THROTTLING TO SPEEDS OF 30+MPH ON THE STREET AND FREEWAYS THE VIBRATING ISSUE STARTS TO HAPPEN. I HAVE ALREADY EXPRESSED CONCERN TO THE DEALERSHIP AND A REPLACEMENT FIX FOR IT WAS ISSUED BUT STILL NOT RESOLVED. THE FACT THAT THAT MIRRORS ARE NOT STABLE UNDER NORMAL OPERATING CONDITIONS MEANS THEY DO NOT COMPLY WITH USA, EU OR U.K. VEHICLE REGULATIONS. THE LOSS OF REARWARD VISION IS CLASSED AS A SERIOUS SAFETY ISSUE. THERE IS A WHOLE DISCUSSION REGARDING THIS ISSUE ON THE DUCATI SUPERSPORT 939 FORUMS. LINK: "HTTPS://WWW.DUCATISUPERSPORT939.NET/THREADS/MIRROR-VIBRATION-SATISFACTION.9730/PAGE-10."
Mfg Campaign: 11344001
Recall Date: Aug 8, 2020
Ducati North America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAN'T SEE OBJECTS IN THE MIRRORS WHEN RIDING. SHAKY AND BLURRY OBJECTS
Corrective Action:
CAN'T SEE OBJECTS IN THE MIRRORS WHEN RIDING. SHAKY AND BLURRY OBJECTS
Additional Notes:
CAN'T SEE OBJECTS IN THE MIRRORS WHEN RIDING. SHAKY AND BLURRY OBJECTS
Mfg Campaign: 11322861
Recall Date: Apr 30, 2020
Ducati North America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE REAR VIEW MIRRORS WERE REPLACED FOR NHTSA CAMPAIGN ID NO. 18V-793 RECALL. THE RECALL DID NOT FIX THE PROBLEM. THE MIRROR PROBLEMS STILL PERSIST AND THERE WAS NO CHANGE IN THE PROBLEM. THEY PERFORM THE SAME AS BEFORE THE RECALL REPLACEMENT.
Corrective Action:
THE REAR VIEW MIRRORS WERE REPLACED FOR NHTSA CAMPAIGN ID NO. 18V-793 RECALL. THE RECALL DID NOT FIX THE PROBLEM. THE MIRROR PROBLEMS STILL PERSIST AND THERE WAS NO CHANGE IN THE PROBLEM. THEY PERFORM THE SAME AS BEFORE THE RECALL REPLACEMENT.
Additional Notes:
THE REAR VIEW MIRRORS WERE REPLACED FOR NHTSA CAMPAIGN ID NO. 18V-793 RECALL. THE RECALL DID NOT FIX THE PROBLEM. THE MIRROR PROBLEMS STILL PERSIST AND THERE WAS NO CHANGE IN THE PROBLEM. THEY PERFORM THE SAME AS BEFORE THE RECALL REPLACEMENT.
Mfg Campaign: 11204395
Recall Date: Apr 29, 2019
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DUCATI SUPERSPORT. THE CONTACT STATED THAT HE HAD TO BLEED THE REAR BRAKES THREE TIMES WITHIN THE PAST YEAR. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THAT THE BRAKE LINE RAN TOO CLOSE TO THE CATALYTIC CONVERTER. THE CONTACT STATED THAT THE REAR BRAKE CABLE HAD HYDRAULIC FLUID IN IT, WHICH BECAME HOT AND CAUSED AIR TO ENTER. THE FAILURE CAUSED THE REAR BRAKES TO MALFUNCTION. AZ MOTORCYCLES (15500 NORTH HAYDEN ROAD, SCOTTSDALE, AZ 85260, (480) 609-1800) SERVICED THE BRAKES, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THERE WAS NO FAILURE AND SUGGESTED THAT THE CONTACT CONTINUE TO BRING THE VEHICLE IN FOR SERVICE. THE FAILURE MILEAGE WAS 1,386.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DUCATI SUPERSPORT. THE CONTACT STATED THAT HE HAD TO BLEED THE REAR BRAKES THREE TIMES WITHIN THE PAST YEAR. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THAT THE BRAKE LINE RAN TOO CLOSE TO THE CATALYTIC CONVERTER. THE CONTACT STATED THAT THE REAR BRAKE CABLE HAD HYDRAULIC FLUID IN IT, WHICH BECAME HOT AND CAUSED AIR TO ENTER. THE FAILURE CAUSED THE REAR BRAKES TO MALFUNCTION. AZ MOTORCYCLES (15500 NORTH HAYDEN ROAD, SCOTTSDALE, AZ 85260, (480) 609-1800) SERVICED THE BRAKES, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THERE WAS NO FAILURE AND SUGGESTED THAT THE CONTACT CONTINUE TO BRING THE VEHICLE IN FOR SERVICE. THE FAILURE MILEAGE WAS 1,386.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DUCATI SUPERSPORT. THE CONTACT STATED THAT HE HAD TO BLEED THE REAR BRAKES THREE TIMES WITHIN THE PAST YEAR. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THAT THE BRAKE LINE RAN TOO CLOSE TO THE CATALYTIC CONVERTER. THE CONTACT STATED THAT THE REAR BRAKE CABLE HAD HYDRAULIC FLUID IN IT, WHICH BECAME HOT AND CAUSED AIR TO ENTER. THE FAILURE CAUSED THE REAR BRAKES TO MALFUNCTION. AZ MOTORCYCLES (15500 NORTH HAYDEN ROAD, SCOTTSDALE, AZ 85260, (480) 609-1800) SERVICED THE BRAKES, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THERE WAS NO FAILURE AND SUGGESTED THAT THE CONTACT CONTINUE TO BRING THE VEHICLE IN FOR SERVICE. THE FAILURE MILEAGE WAS 1,386.
Mfg Campaign: 11192345
Recall Date: Mar 29, 2019
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