DUCATI SUPERSPORT 2017

Complete listing of complaints and recalls for this vehicle

8
Complaints
5
Recalls

Complaints & Recalls

8 Complaints 5 Recalls

Official Safety Recalls - Important!

5 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ducati North America
NHTSA Campaign: 21V315000 SAFETY RECALL
5.9K Vehicles Affected
Recall Date: May 4, 2021
Safety Issue:

Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.

Potential Risk:
Air in the system may reduce effectiveness of the rear brakes, increasing the distance required to stop and the risk of a crash.
FREE Recall Solution:
Dealers will install new rear brake hoses, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact Ducati customer service at 1-888-391-5446.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DUCATI dealer to schedule your FREE recall repair.
Manufacturer: DUCATI
Notice Date: Jun 28, 2021
Recall Date: May 4, 2021
Ducati North America
NHTSA Campaign: 18V835000 SAFETY RECALL
2.7K Vehicles Affected
Recall Date: Nov 27, 2018
Safety Issue:

Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Monster 1200, Monster 821, SuperSport and SuperSport S motorcycles. The shift lever may have been incorrectly assembled, possibly resulting in the shift knob detaching from the lever.

Potential Risk:
If the shift knob detaches, the rider may not be able to shift gears, increasing the risk of a crash.
FREE Recall Solution:
Ducati will notify owners, and dealers will inspect the gear lever shift knob tightness, replacing it as necessary, free of charge. The recall began January 14, 2019. Owners may contact Ducati customer service at 1-888-391-5446. Ducati's number for this recall is SRV-RCL-18-007.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DUCATI dealer to schedule your FREE recall repair.
Manufacturer: DUCATI
Mfg Campaign: SRV-RCL-18-007
Notice Date: Jan 14, 2019
Recall Date: Nov 27, 2018
Ducati North America
NHTSA Campaign: 18V793000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Nov 9, 2018
Safety Issue:

Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Supersport motorcycles. Vibrations may distort the images in the mirrors, reducing the driver's visibility.

Potential Risk:
Reduced rearward visibility can increase the risk of a crash.
FREE Recall Solution:
Ducati will notify owners, and dealers will replace the mirrors with new mirrors, free of charge. The recall began January 28, 2019. Owners may contact Ducati customer service at 1-888-391-5446. Ducati's number for this recall is SRV-RCL-18-005.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DUCATI dealer to schedule your FREE recall repair.
Manufacturer: DUCATI
Mfg Campaign: SRV-RCL-18-005
Notice Date: Jan 28, 2019
Recall Date: Nov 9, 2018
Ducati North America
NHTSA Campaign: 18V371000 SAFETY RECALL
1.5K Vehicles Affected
Recall Date: Jun 5, 2018
Safety Issue:

Ducati North America (Ducati) is recalling certain 2017-2018 Ducati Supersport, and Supersport S motorcycles. The Airbox blow-by and fuel tank overfill hoses may be routed too close to the exhaust manifold, which may cause the hoses to melt.

Potential Risk:
If the hoses melt, it can cause a fuel leak, increasing the risk of a fire.
FREE Recall Solution:
Ducati will notify owners, and dealers will inspect the hose routing and correct as necessary, free of charge. The recall began on July 6, 2018. Owners may contact Ducati customer service at 1-888-391-5446.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local DUCATI dealer to schedule your FREE recall repair.
Manufacturer: DUCATI
Mfg Campaign: TBD
Notice Date: Jul 6, 2018
Recall Date: Jun 5, 2018

Consumer Complaints

8 Complaints
Ducati North America
Campaign: 11450179 Other
Feb 3, 2022
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

The fuel gauge has gone bad multiple times. Some times the fuel gauge will go to zero with fuel still in it or it will stick at half tank when it is less than that. My local Ducati service center has replace the fuel gauge 3 times now and the bike only has 3500 miles on it. Talking to the service manager he says this is a known issue but Ducati will not fix it. This is an issue will all the models not just the super sport. I talked to a regional service rep last summer and he said it is because of the type of fuel used in the US. They why doesn't Honda, Kawasaki, Yamaha, etc have the same issue?

Corrective Action:

The fuel gauge has gone bad multiple times. Some times the fuel gauge will go to zero with fuel still in it or it will stick at half tank when it is less than that. My local Ducati service center has replace the fuel gauge 3 times now and the bike only has 3500 miles on it. Talking to the service manager he says this is a known issue but Ducati will not fix it. This is an issue will all the models not just the super sport. I talked to a regional service rep last summer and he said it is because of the type of fuel used in the US. They why doesn't Honda, Kawasaki, Yamaha, etc have the same issue?

Additional Notes:

The fuel gauge has gone bad multiple times. Some times the fuel gauge will go to zero with fuel still in it or it will stick at half tank when it is less than that. My local Ducati service center has replace the fuel gauge 3 times now and the bike only has 3500 miles on it. Talking to the service manager he says this is a known issue but Ducati will not fix it. This is an issue will all the models not just the super sport. I talked to a regional service rep last summer and he said it is because of the type of fuel used in the US. They why doesn't Honda, Kawasaki, Yamaha, etc have the same issue?

Manufacturer: DUCATI
Mfg Campaign: 11450179
Notice Date: Feb 3, 2022
Recall Date: Feb 3, 2022
Ducati North America
Campaign: 11399117 Other
Mar 4, 2021
Defect Description:

POWER TRAIN

Potential Consequences:

MOTORCYCLE IS EQUIPPED THE DUCATI QUICK SHIFTER (DQS). WHEN DOWNSHIFTING FROM 3RD TO 2ND BIKE WILL OCCASIONALLY, AT LEAST ONCE PER OUTING, POP OUT OF GEAR AND GO INTO A 'FALSE' NEUTRAL. VERY DISCONCERTING ESPECIALLY WHEN GOING INTO A CORNER. HAVE REPEATEDLY COMPLAINED TO MY DEALERSHIP ABOUT THE SITUATION BUT THEY SEEM NOT ABLE TO REPLICATE THE ISSUE AND TO BLAME DRIVER ERROR, ME. I HAVE OVER 27K MILES ON THIS BIKE, I THINK I'D KNOW HOW TO RIDE THIS PARTICULAR BIKE PROPERLY BY NOW.

Corrective Action:

MOTORCYCLE IS EQUIPPED THE DUCATI QUICK SHIFTER (DQS). WHEN DOWNSHIFTING FROM 3RD TO 2ND BIKE WILL OCCASIONALLY, AT LEAST ONCE PER OUTING, POP OUT OF GEAR AND GO INTO A 'FALSE' NEUTRAL. VERY DISCONCERTING ESPECIALLY WHEN GOING INTO A CORNER. HAVE REPEATEDLY COMPLAINED TO MY DEALERSHIP ABOUT THE SITUATION BUT THEY SEEM NOT ABLE TO REPLICATE THE ISSUE AND TO BLAME DRIVER ERROR, ME. I HAVE OVER 27K MILES ON THIS BIKE, I THINK I'D KNOW HOW TO RIDE THIS PARTICULAR BIKE PROPERLY BY NOW.

Additional Notes:

MOTORCYCLE IS EQUIPPED THE DUCATI QUICK SHIFTER (DQS). WHEN DOWNSHIFTING FROM 3RD TO 2ND BIKE WILL OCCASIONALLY, AT LEAST ONCE PER OUTING, POP OUT OF GEAR AND GO INTO A 'FALSE' NEUTRAL. VERY DISCONCERTING ESPECIALLY WHEN GOING INTO A CORNER. HAVE REPEATEDLY COMPLAINED TO MY DEALERSHIP ABOUT THE SITUATION BUT THEY SEEM NOT ABLE TO REPLICATE THE ISSUE AND TO BLAME DRIVER ERROR, ME. I HAVE OVER 27K MILES ON THIS BIKE, I THINK I'D KNOW HOW TO RIDE THIS PARTICULAR BIKE PROPERLY BY NOW.

Manufacturer: DUCATI
Mfg Campaign: 11399117
Notice Date: Mar 4, 2021
Recall Date: Mar 4, 2021
Ducati North America
Campaign: 11309749 Other
Feb 17, 2020
Defect Description:

SERVICE BRAKES

Potential Consequences:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Corrective Action:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Additional Notes:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Manufacturer: DUCATI
Mfg Campaign: 11309749
Notice Date: Feb 17, 2020
Recall Date: Feb 17, 2020
Ducati North America
Campaign: 11309749 Other
Feb 17, 2020
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Corrective Action:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Additional Notes:

PURCHASED BIKE NEW IN AUGUST 2018 AND HAS LESS THAN 1K MILES. UNEXPLAINED LEAK HAS DEVELOPED NEAR AIR INTAKE. LEAK IDENTIFIED NEAR THE END OF JANUARY 2020. REAR BRAKE IDENTIFIED TODAY AS COMPLETELY INOPERABLE BUT BRAKE FLUID RESERVOIR IS FULL. NO ERROR MESSAGES OR SYSTEM FAILURE ALERTS INCLUDING A MALFUNCTION OF THE ABS SYSTEM WAS CAPTURED BY THE BIKE'S ELECTRONICS. I IDENTIFIED THE REAR BRAKE FAILURE DURING MY PRE-RIDE INSPECTION ON 2/17/2020. HAVE CONTACTED A DUCATI AUTHORIZED DEALER IN MY AREA FOR FURTHER INSPECTION AND RESOLUTION.

Manufacturer: DUCATI
Mfg Campaign: 11309749
Notice Date: Feb 17, 2020
Recall Date: Feb 17, 2020
Ducati North America
Campaign: 11031684 Other
Oct 4, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

REAR VIEW MIRRORS EXCESSIVELY VIBRATE UNDER MODERATE TO HARD ACCELERATION, MAKING IT ALMOST IMPOSSIBLE TO SEE ANYTHING BEHIND RIDER.

Corrective Action:

REAR VIEW MIRRORS EXCESSIVELY VIBRATE UNDER MODERATE TO HARD ACCELERATION, MAKING IT ALMOST IMPOSSIBLE TO SEE ANYTHING BEHIND RIDER.

Additional Notes:

REAR VIEW MIRRORS EXCESSIVELY VIBRATE UNDER MODERATE TO HARD ACCELERATION, MAKING IT ALMOST IMPOSSIBLE TO SEE ANYTHING BEHIND RIDER.

Manufacturer: DUCATI
Mfg Campaign: 11031684
Notice Date: Oct 4, 2017
Recall Date: Oct 4, 2017
Ducati North America
Campaign: 11021067 Other
Sep 1, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

BOTH REAR VIEW MIRRORS VIBRATE EXCESSIVELY WHILE IN MOTION RENDERING THEM UNUSABLE. UNABLE TO DETERMINE DISTANCE OR SPEED OF SURROUNDING VEHICLES WHILE IN MOTION. IMAGES IN THE MIRROR ARE A COMPLETE BLUR.

Corrective Action:

BOTH REAR VIEW MIRRORS VIBRATE EXCESSIVELY WHILE IN MOTION RENDERING THEM UNUSABLE. UNABLE TO DETERMINE DISTANCE OR SPEED OF SURROUNDING VEHICLES WHILE IN MOTION. IMAGES IN THE MIRROR ARE A COMPLETE BLUR.

Additional Notes:

BOTH REAR VIEW MIRRORS VIBRATE EXCESSIVELY WHILE IN MOTION RENDERING THEM UNUSABLE. UNABLE TO DETERMINE DISTANCE OR SPEED OF SURROUNDING VEHICLES WHILE IN MOTION. IMAGES IN THE MIRROR ARE A COMPLETE BLUR.

Manufacturer: DUCATI
Mfg Campaign: 11021067
Notice Date: Sep 1, 2017
Recall Date: Sep 1, 2017
Ducati North America
Campaign: 10995347 Other
Jun 15, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WHILE RIDING THE MOTORCYCLE THE TWO REAR VIEW MIRRORS VIBRATE TO SUCH AN EXTENT THAT YOU CANNOT SEE WHAT IS BEHIND YOU. THIS IS DANGEROUS AND DEFEATS THE PURPOSE OF HAVING REAR VIEW MIRRORS. I HAVE CONTACTED DUCATI NORTH AMERICA ABOUT THIS AND THEY WON'T ACKNOWLEDGE THAT THERE IS A PROBLEM. IF YOU READ ALL 161 POSTS ON THE DUCATI SUPERSPORT FORUM YOU CAN SEE THAT IT IS A WIDE-SPREAD ISSUE INVOLVING THIS MODEL: HTTP://WWW.DUCATISUPERSPORT939.NET/FORUM/129-APPEARANCE-MODIFICATIONS/2714-MIRROR-VIBRATIONS.HTML

Corrective Action:

WHILE RIDING THE MOTORCYCLE THE TWO REAR VIEW MIRRORS VIBRATE TO SUCH AN EXTENT THAT YOU CANNOT SEE WHAT IS BEHIND YOU. THIS IS DANGEROUS AND DEFEATS THE PURPOSE OF HAVING REAR VIEW MIRRORS. I HAVE CONTACTED DUCATI NORTH AMERICA ABOUT THIS AND THEY WON'T ACKNOWLEDGE THAT THERE IS A PROBLEM. IF YOU READ ALL 161 POSTS ON THE DUCATI SUPERSPORT FORUM YOU CAN SEE THAT IT IS A WIDE-SPREAD ISSUE INVOLVING THIS MODEL: HTTP://WWW.DUCATISUPERSPORT939.NET/FORUM/129-APPEARANCE-MODIFICATIONS/2714-MIRROR-VIBRATIONS.HTML

Additional Notes:

WHILE RIDING THE MOTORCYCLE THE TWO REAR VIEW MIRRORS VIBRATE TO SUCH AN EXTENT THAT YOU CANNOT SEE WHAT IS BEHIND YOU. THIS IS DANGEROUS AND DEFEATS THE PURPOSE OF HAVING REAR VIEW MIRRORS. I HAVE CONTACTED DUCATI NORTH AMERICA ABOUT THIS AND THEY WON'T ACKNOWLEDGE THAT THERE IS A PROBLEM. IF YOU READ ALL 161 POSTS ON THE DUCATI SUPERSPORT FORUM YOU CAN SEE THAT IT IS A WIDE-SPREAD ISSUE INVOLVING THIS MODEL: HTTP://WWW.DUCATISUPERSPORT939.NET/FORUM/129-APPEARANCE-MODIFICATIONS/2714-MIRROR-VIBRATIONS.HTML

Manufacturer: DUCATI
Mfg Campaign: 10995347
Notice Date: Jun 15, 2017
Recall Date: Jun 15, 2017
Ducati North America
Campaign: 10995399 Other
Jun 15, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

REAR VIEW MIRRORS VIBRATE TOO MUCH TO BE ABLE TO SEE TRAFFIC BEHIND CLEARLY WHEN RIDING.

Corrective Action:

REAR VIEW MIRRORS VIBRATE TOO MUCH TO BE ABLE TO SEE TRAFFIC BEHIND CLEARLY WHEN RIDING.

Additional Notes:

REAR VIEW MIRRORS VIBRATE TOO MUCH TO BE ABLE TO SEE TRAFFIC BEHIND CLEARLY WHEN RIDING.

Manufacturer: DUCATI
Mfg Campaign: 10995399
Notice Date: Jun 15, 2017
Recall Date: Jun 15, 2017

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