Complaints & Recalls
Consumer Complaints
2 ComplaintsDucati North America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
From the day I bought the V4 it stalled and started developing DTC Errors. My bike was in the shop for 3 months before Ducati replaces the BBS ECU and fixed the issue. Since there have been multiple reports of stalling and DTC errors. These are dangerous as the bike stalles while slowing and could affect engine breaking or Stopping. This issue should be investigated and corrected. It is likely the BBS units have faulty components causing the DTC error and fueling issues.
Corrective Action:
From the day I bought the V4 it stalled and started developing DTC Errors. My bike was in the shop for 3 months before Ducati replaces the BBS ECU and fixed the issue. Since there have been multiple reports of stalling and DTC errors. These are dangerous as the bike stalles while slowing and could affect engine breaking or Stopping. This issue should be investigated and corrected. It is likely the BBS units have faulty components causing the DTC error and fueling issues.
Additional Notes:
From the day I bought the V4 it stalled and started developing DTC Errors. My bike was in the shop for 3 months before Ducati replaces the BBS ECU and fixed the issue. Since there have been multiple reports of stalling and DTC errors. These are dangerous as the bike stalles while slowing and could affect engine breaking or Stopping. This issue should be investigated and corrected. It is likely the BBS units have faulty components causing the DTC error and fueling issues.
Mfg Campaign: 11605778
Recall Date: Aug 1, 2024
Ducati North America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel tank of my Ducati V4 get very hot and the fuel inside start boiling, i discovered the issue when the motorcycle was stored in my garage after a ride, some noise was coming from the fuel tank, i opened the cap and i saw the fuel gurgling. I panicked and i put the motorcycle outside because, being the fuel very flammable, i was worried about a fire starting or even an explosion. The accident occurred at the end of the riding season here in Colorado, October 2023 more or less, since that period of time i didn't ride the motorcycle because i think that is dangerous to ride. Today, 03/28/2024 i was looking for a solution of the problem and i discovered that Ducati implemented a solution for the problem on Model Year 2024 applying a thermo-reflecting protection on the fuel tank consisting in three different parts numbers: part # 4601G941A QTY 1 price 40.63 USD part # 4601G951A QTY 1 price 40.63 USD part # 4601G961A QTY 1 price 40.63 USD I contacted Ducati to ask if they are planning to do a recall campaign to solve the issue on older motorcycles applying the thermo-reflecting protection on the fuel tank and they answered that it is only a running change in production only. Because in my opinion is a safety concern i decided to report it, also it is not fair that the customer is left with a defective fuel system when there is already a solution that the manufacturer acknowledged by introducing a design change. This issue is quite common all over the internet with a lot of people complaining about it, a lot of people solved it applying aftermarket thermo-reflecting mats at the cost of 185 USD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The fuel tank of my Ducati V4 get very hot and the fuel inside start boiling, i discovered the issue when the motorcycle was stored in my garage after a ride, some noise was coming from the fuel tank, i opened the cap and i saw the fuel gurgling. I panicked and i put the motorcycle outside because, being the fuel very flammable, i was worried about a fire starting or even an explosion. The accident occurred at the end of the riding season here in Colorado, October 2023 more or less, since that period of time i didn't ride the motorcycle because i think that is dangerous to ride. Today, 03/28/2024 i was looking for a solution of the problem and i discovered that Ducati implemented a solution for the problem on Model Year 2024 applying a thermo-reflecting protection on the fuel tank consisting in three different parts numbers: part # 4601G941A QTY 1 price 40.63 USD part # 4601G951A QTY 1 price 40.63 USD part # 4601G961A QTY 1 price 40.63 USD I contacted Ducati to ask if they are planning to do a recall campaign to solve the issue on older motorcycles applying the thermo-reflecting protection on the fuel tank and they answered that it is only a running change in production only. Because in my opinion is a safety concern i decided to report it, also it is not fair that the customer is left with a defective fuel system when there is already a solution that the manufacturer acknowledged by introducing a design change. This issue is quite common all over the internet with a lot of people complaining about it, a lot of people solved it applying aftermarket thermo-reflecting mats at the cost of 185 USD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The fuel tank of my Ducati V4 get very hot and the fuel inside start boiling, i discovered the issue when the motorcycle was stored in my garage after a ride, some noise was coming from the fuel tank, i opened the cap and i saw the fuel gurgling. I panicked and i put the motorcycle outside because, being the fuel very flammable, i was worried about a fire starting or even an explosion. The accident occurred at the end of the riding season here in Colorado, October 2023 more or less, since that period of time i didn't ride the motorcycle because i think that is dangerous to ride. Today, 03/28/2024 i was looking for a solution of the problem and i discovered that Ducati implemented a solution for the problem on Model Year 2024 applying a thermo-reflecting protection on the fuel tank consisting in three different parts numbers: part # 4601G941A QTY 1 price 40.63 USD part # 4601G951A QTY 1 price 40.63 USD part # 4601G961A QTY 1 price 40.63 USD I contacted Ducati to ask if they are planning to do a recall campaign to solve the issue on older motorcycles applying the thermo-reflecting protection on the fuel tank and they answered that it is only a running change in production only. Because in my opinion is a safety concern i decided to report it, also it is not fair that the customer is left with a defective fuel system when there is already a solution that the manufacturer acknowledged by introducing a design change. This issue is quite common all over the internet with a lot of people complaining about it, a lot of people solved it applying aftermarket thermo-reflecting mats at the cost of 185 USD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579957
Recall Date: Mar 28, 2024
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