Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain model year 2015-2016 Multistrada 1200 and 1200 S motorcycles manufactured December 1, 2014, to June 11, 2015. In the affected vehicles, the side-stand may break, due to an incorrect length of the side-stand support tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RCL-15-003
Recall Date: Oct 9, 2015
Consumer Complaints
4 ComplaintsDucati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
INCONSISTENT (MOSTLY POOR) REAR BRAKE PERFORMANCE IN ALL CONDITIONS.
Corrective Action:
INCONSISTENT (MOSTLY POOR) REAR BRAKE PERFORMANCE IN ALL CONDITIONS.
Additional Notes:
INCONSISTENT (MOSTLY POOR) REAR BRAKE PERFORMANCE IN ALL CONDITIONS.
Mfg Campaign: 11416783
Recall Date: May 16, 2021
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2016 MULTISTRADA EXPERIENCES INCONSISTENT BRAKING WITH THE REAR BRAKE, EXTENDED STOPPING DISTANCE WITH THE REAR BRAKE AND UNEXPECTED SOFT REAR BRAKE PEDAL WHEN APPLYING THE BRAKES. I AM UNABLE TO RELY ON THE REAR BRAKE TO FUNCTION AT ANY TIME OR SPEED WHILE THE VEHICLE IS IN MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE BIKE APPROXIMATELY 1 YEAR AGO, AND FOR THE 3,000 MILES I HAVE USED IT.
Corrective Action:
MY 2016 MULTISTRADA EXPERIENCES INCONSISTENT BRAKING WITH THE REAR BRAKE, EXTENDED STOPPING DISTANCE WITH THE REAR BRAKE AND UNEXPECTED SOFT REAR BRAKE PEDAL WHEN APPLYING THE BRAKES. I AM UNABLE TO RELY ON THE REAR BRAKE TO FUNCTION AT ANY TIME OR SPEED WHILE THE VEHICLE IS IN MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE BIKE APPROXIMATELY 1 YEAR AGO, AND FOR THE 3,000 MILES I HAVE USED IT.
Additional Notes:
MY 2016 MULTISTRADA EXPERIENCES INCONSISTENT BRAKING WITH THE REAR BRAKE, EXTENDED STOPPING DISTANCE WITH THE REAR BRAKE AND UNEXPECTED SOFT REAR BRAKE PEDAL WHEN APPLYING THE BRAKES. I AM UNABLE TO RELY ON THE REAR BRAKE TO FUNCTION AT ANY TIME OR SPEED WHILE THE VEHICLE IS IN MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE BIKE APPROXIMATELY 1 YEAR AGO, AND FOR THE 3,000 MILES I HAVE USED IT.
Mfg Campaign: 11407148
Recall Date: Apr 8, 2021
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE REAR BRAKE ON THIS MOTORCYCLE IS VIRTUALLY USELESS. EVEN AFTER HAVING IT SERVICED AT THE DEALER AND BRAKE FLUID FLUSHED AND REPLACED THE REAR BRAKE IS STILL EXTREMELY WEAK COMPARED TO ALL OTHER MOTORCYCLES I'VE OWNED OR RIDDEN. I HAVE BEEN TOLD THIS IS DUE TO THE MASTER CYLINDER AND BRAKE LINES BEING TOO CLOSE TO THE EXHAUST; I HAVE ALSO BEEN TOLD THIS IS DUE TO THE BRAKE PEDAL AND MASTER CYLINDER BEING MOUNTED ON SEPARATE COMPONENTS AND HEAT CYCLES CAUSE THE ADJUSTMENT TO GO IN AND OUT OF SPEC. WHATEVER THE REASON THE REAR BRAKE IS VIRTUALLY USELESS. ON DRY PAVEMENT IT IS EXTREMELY DIFFICULT TO BRAKE HARD ENOUGH WITH THE REAR BRAKE TO ENGAGE ABS AND THE REAR BRAKE THEREFORE CONTRIBUTES VERY LITTLE TO THE STOPPING POWER OF THE MOTORCYCLE OVERALL. LUCKILY I NOTICED THIS EARLY ON AND HAVE NOT HAD AN ACCIDENT AND SO HAVE NO POLICE REPORT TO INCLUDE HERE. THIS IS AN ONGOING ISSUE SINCE I BOUGHT THE MOTORCYCLE WITH 10498 MILES ON THE ODOMETER.
Corrective Action:
THE REAR BRAKE ON THIS MOTORCYCLE IS VIRTUALLY USELESS. EVEN AFTER HAVING IT SERVICED AT THE DEALER AND BRAKE FLUID FLUSHED AND REPLACED THE REAR BRAKE IS STILL EXTREMELY WEAK COMPARED TO ALL OTHER MOTORCYCLES I'VE OWNED OR RIDDEN. I HAVE BEEN TOLD THIS IS DUE TO THE MASTER CYLINDER AND BRAKE LINES BEING TOO CLOSE TO THE EXHAUST; I HAVE ALSO BEEN TOLD THIS IS DUE TO THE BRAKE PEDAL AND MASTER CYLINDER BEING MOUNTED ON SEPARATE COMPONENTS AND HEAT CYCLES CAUSE THE ADJUSTMENT TO GO IN AND OUT OF SPEC. WHATEVER THE REASON THE REAR BRAKE IS VIRTUALLY USELESS. ON DRY PAVEMENT IT IS EXTREMELY DIFFICULT TO BRAKE HARD ENOUGH WITH THE REAR BRAKE TO ENGAGE ABS AND THE REAR BRAKE THEREFORE CONTRIBUTES VERY LITTLE TO THE STOPPING POWER OF THE MOTORCYCLE OVERALL. LUCKILY I NOTICED THIS EARLY ON AND HAVE NOT HAD AN ACCIDENT AND SO HAVE NO POLICE REPORT TO INCLUDE HERE. THIS IS AN ONGOING ISSUE SINCE I BOUGHT THE MOTORCYCLE WITH 10498 MILES ON THE ODOMETER.
Additional Notes:
THE REAR BRAKE ON THIS MOTORCYCLE IS VIRTUALLY USELESS. EVEN AFTER HAVING IT SERVICED AT THE DEALER AND BRAKE FLUID FLUSHED AND REPLACED THE REAR BRAKE IS STILL EXTREMELY WEAK COMPARED TO ALL OTHER MOTORCYCLES I'VE OWNED OR RIDDEN. I HAVE BEEN TOLD THIS IS DUE TO THE MASTER CYLINDER AND BRAKE LINES BEING TOO CLOSE TO THE EXHAUST; I HAVE ALSO BEEN TOLD THIS IS DUE TO THE BRAKE PEDAL AND MASTER CYLINDER BEING MOUNTED ON SEPARATE COMPONENTS AND HEAT CYCLES CAUSE THE ADJUSTMENT TO GO IN AND OUT OF SPEC. WHATEVER THE REASON THE REAR BRAKE IS VIRTUALLY USELESS. ON DRY PAVEMENT IT IS EXTREMELY DIFFICULT TO BRAKE HARD ENOUGH WITH THE REAR BRAKE TO ENGAGE ABS AND THE REAR BRAKE THEREFORE CONTRIBUTES VERY LITTLE TO THE STOPPING POWER OF THE MOTORCYCLE OVERALL. LUCKILY I NOTICED THIS EARLY ON AND HAVE NOT HAD AN ACCIDENT AND SO HAVE NO POLICE REPORT TO INCLUDE HERE. THIS IS AN ONGOING ISSUE SINCE I BOUGHT THE MOTORCYCLE WITH 10498 MILES ON THE ODOMETER.
Mfg Campaign: 11399918
Recall Date: Mar 9, 2021
Ducati North America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR THE LAST 6 MONTHS MY 2016 MULTISTRADA FUEL GAUGE SHOWS THE FUEL TANK AS EMPTY REGARDLESS OF ACTUAL FUEL LEVEL. OCCASIONALLY IT WILL SHOW A QUANTITY, BUT THE QUANTITY IS NOT CORRECT (SHOWS FULL WITH A HALF TANK OF FUEL, OR SHOWS 2/3 EMPTY IMMEDIATE AFTER FILLING UP). AFTER A FEW MINUTES, IT WILL REVERT BACK TO SHOWING EMPTY. THE BEHAVIOR IS CONSTANT, AND NOT AFFECTED BY FUEL LEVEL, TEMPERATURE, OR OTHER FACTORS. WITHOUT THE GAUGE, THERE IS NO INDICATION WHEN FUEL LEVEL IS LOW. THE LOW-FUEL WARINING LIGHT IS ILLUMINATED CONSTANTLY. DUCATI MULTISTRADAS FROM MY2015 ON (AS WELL AS THE DUCATI DIAVEL AND XDIAVEL) HAVE A WELL KNOWN, REPETITIVE FAILURE OF THE FUEL SENDER CAUSING AN EMPTY INDICATION. THIS HAS OCCURRED WITH THOUSANDS OF MULTISTRADAS AND DIAVELS, AND IT A TOPIC OF MUCH CONSTERNATION IN THE DUCATI COMMUNITY. DUCATI IS ON AT LEAST THE FIFTH REVISION OF THE SENDER, BUT IS REFUSING TO REPLACE DEFECTIVE UNITS ON MOTORCYCLES OUT OF WARRANTY. MANY OWNERS HAVE HAD THE SENDER REPLACED MULTIPLE TIMES UNDER WARRANTY, FOLLOWED BY FAILURE AFTER WARRANTY EXPIRATION, WITH DUCATI REFUSING TO REPAIR THEM FURTHER. DUE TO THE CRITICALITY OF FUEL GAUGE FUNCTION, THIS SHOULD BE ELEVATED TO A RECALL TO FORCE DUCATI TO DESIGN A PERMANENT FIX, AND THEN REPLACE THE DEFECTIVE UNITS. THEY HAVE CONTINUED TO SELL NEW MOTORCYCLES WITH A KNOWN DEFECTIVE SENDER, AND SIMPLY REFUSE TO ADDRESS IT AFTER THE WARRANTY ENDS.
Corrective Action:
FOR THE LAST 6 MONTHS MY 2016 MULTISTRADA FUEL GAUGE SHOWS THE FUEL TANK AS EMPTY REGARDLESS OF ACTUAL FUEL LEVEL. OCCASIONALLY IT WILL SHOW A QUANTITY, BUT THE QUANTITY IS NOT CORRECT (SHOWS FULL WITH A HALF TANK OF FUEL, OR SHOWS 2/3 EMPTY IMMEDIATE AFTER FILLING UP). AFTER A FEW MINUTES, IT WILL REVERT BACK TO SHOWING EMPTY. THE BEHAVIOR IS CONSTANT, AND NOT AFFECTED BY FUEL LEVEL, TEMPERATURE, OR OTHER FACTORS. WITHOUT THE GAUGE, THERE IS NO INDICATION WHEN FUEL LEVEL IS LOW. THE LOW-FUEL WARINING LIGHT IS ILLUMINATED CONSTANTLY. DUCATI MULTISTRADAS FROM MY2015 ON (AS WELL AS THE DUCATI DIAVEL AND XDIAVEL) HAVE A WELL KNOWN, REPETITIVE FAILURE OF THE FUEL SENDER CAUSING AN EMPTY INDICATION. THIS HAS OCCURRED WITH THOUSANDS OF MULTISTRADAS AND DIAVELS, AND IT A TOPIC OF MUCH CONSTERNATION IN THE DUCATI COMMUNITY. DUCATI IS ON AT LEAST THE FIFTH REVISION OF THE SENDER, BUT IS REFUSING TO REPLACE DEFECTIVE UNITS ON MOTORCYCLES OUT OF WARRANTY. MANY OWNERS HAVE HAD THE SENDER REPLACED MULTIPLE TIMES UNDER WARRANTY, FOLLOWED BY FAILURE AFTER WARRANTY EXPIRATION, WITH DUCATI REFUSING TO REPAIR THEM FURTHER. DUE TO THE CRITICALITY OF FUEL GAUGE FUNCTION, THIS SHOULD BE ELEVATED TO A RECALL TO FORCE DUCATI TO DESIGN A PERMANENT FIX, AND THEN REPLACE THE DEFECTIVE UNITS. THEY HAVE CONTINUED TO SELL NEW MOTORCYCLES WITH A KNOWN DEFECTIVE SENDER, AND SIMPLY REFUSE TO ADDRESS IT AFTER THE WARRANTY ENDS.
Additional Notes:
FOR THE LAST 6 MONTHS MY 2016 MULTISTRADA FUEL GAUGE SHOWS THE FUEL TANK AS EMPTY REGARDLESS OF ACTUAL FUEL LEVEL. OCCASIONALLY IT WILL SHOW A QUANTITY, BUT THE QUANTITY IS NOT CORRECT (SHOWS FULL WITH A HALF TANK OF FUEL, OR SHOWS 2/3 EMPTY IMMEDIATE AFTER FILLING UP). AFTER A FEW MINUTES, IT WILL REVERT BACK TO SHOWING EMPTY. THE BEHAVIOR IS CONSTANT, AND NOT AFFECTED BY FUEL LEVEL, TEMPERATURE, OR OTHER FACTORS. WITHOUT THE GAUGE, THERE IS NO INDICATION WHEN FUEL LEVEL IS LOW. THE LOW-FUEL WARINING LIGHT IS ILLUMINATED CONSTANTLY. DUCATI MULTISTRADAS FROM MY2015 ON (AS WELL AS THE DUCATI DIAVEL AND XDIAVEL) HAVE A WELL KNOWN, REPETITIVE FAILURE OF THE FUEL SENDER CAUSING AN EMPTY INDICATION. THIS HAS OCCURRED WITH THOUSANDS OF MULTISTRADAS AND DIAVELS, AND IT A TOPIC OF MUCH CONSTERNATION IN THE DUCATI COMMUNITY. DUCATI IS ON AT LEAST THE FIFTH REVISION OF THE SENDER, BUT IS REFUSING TO REPLACE DEFECTIVE UNITS ON MOTORCYCLES OUT OF WARRANTY. MANY OWNERS HAVE HAD THE SENDER REPLACED MULTIPLE TIMES UNDER WARRANTY, FOLLOWED BY FAILURE AFTER WARRANTY EXPIRATION, WITH DUCATI REFUSING TO REPAIR THEM FURTHER. DUE TO THE CRITICALITY OF FUEL GAUGE FUNCTION, THIS SHOULD BE ELEVATED TO A RECALL TO FORCE DUCATI TO DESIGN A PERMANENT FIX, AND THEN REPLACE THE DEFECTIVE UNITS. THEY HAVE CONTINUED TO SELL NEW MOTORCYCLES WITH A KNOWN DEFECTIVE SENDER, AND SIMPLY REFUSE TO ADDRESS IT AFTER THE WARRANTY ENDS.
Mfg Campaign: 11235121
Recall Date: Jul 26, 2019
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