Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2015-2021 Monster 821, 2014-2021 Monster 1200 S/STD, and 2016-2019 Monster 1200 R motorcycles. The rear brake hoses may be susceptible to heat damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 11, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2020 Monster 797, Monster 1200, Supersport, 2016-2020 XDiavel, and 2018-2020 Monster 821 motorcycles. Air may permeate the rear brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 4, 2021
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2017-2019 Ducati Monster 1200, Monster 821, SuperSport and SuperSport S motorcycles. The shift lever may have been incorrectly assembled, possibly resulting in the shift knob detaching from the lever.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRV-RCL-18-007
Recall Date: Nov 27, 2018
Ducati North America
Safety Issue:
Ducati North America (Ducati) is recalling certain 2015-2018 1299 motorcycles (including STD, S, FE and SL models), Monster 1200 motorcycles (including S and R models), Multistrada motorcycles (including S and PP models), 2015-2017 Panigale R, 2016-2018 XDaviel S motorcycles and 2017-2018 Scrambler 800 Caf Racer motorcycles. These motorcycles are equipped with Brembo front brake master cylinders that may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 15, 2017
Consumer Complaints
3 ComplaintsDucati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased a used Ducati Monster 821 2018 in February of 2020. The rear brake pedal was very spongy. I thought it was a quirk of a Ducati Monster. I took the motorcycle for an annual inspection in May of 2021 at a non-Ducati dealer and was told that I have no rear brake. It was also mentioned that this is a known issue with Ducati Monsters and probably has a recall. I took the bike to the dealer for servicing and they acknowledged there is a recall on the rear brakes of the Ducati Monster as well as the fuel sensor which doesn't consistently display the correct amount of fuel in the gas tank. I wasn't informed of the recalls and I don't see it listed on the nhtsa recall list. In my opinion this is a dangerous failure that should be clearly communicated to owners.
Corrective Action:
I purchased a used Ducati Monster 821 2018 in February of 2020. The rear brake pedal was very spongy. I thought it was a quirk of a Ducati Monster. I took the motorcycle for an annual inspection in May of 2021 at a non-Ducati dealer and was told that I have no rear brake. It was also mentioned that this is a known issue with Ducati Monsters and probably has a recall. I took the bike to the dealer for servicing and they acknowledged there is a recall on the rear brakes of the Ducati Monster as well as the fuel sensor which doesn't consistently display the correct amount of fuel in the gas tank. I wasn't informed of the recalls and I don't see it listed on the nhtsa recall list. In my opinion this is a dangerous failure that should be clearly communicated to owners.
Additional Notes:
I purchased a used Ducati Monster 821 2018 in February of 2020. The rear brake pedal was very spongy. I thought it was a quirk of a Ducati Monster. I took the motorcycle for an annual inspection in May of 2021 at a non-Ducati dealer and was told that I have no rear brake. It was also mentioned that this is a known issue with Ducati Monsters and probably has a recall. I took the bike to the dealer for servicing and they acknowledged there is a recall on the rear brakes of the Ducati Monster as well as the fuel sensor which doesn't consistently display the correct amount of fuel in the gas tank. I wasn't informed of the recalls and I don't see it listed on the nhtsa recall list. In my opinion this is a dangerous failure that should be clearly communicated to owners.
Mfg Campaign: 11419674
Recall Date: Jun 4, 2021
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I CURRENTLY OWN A 2018 DUCATI MONSTER 1200S THAT I PURCHASED LAST YEAR NEW; THE MOTORCYCLE HAS LESS THAN 1000 MILES WHEN THE REAR BRAKES COMPLETELY FAILED. NO BRAKE FLUID LEAK OR BRAKE PAD ISSUE SEEN. REAR BRAKE PEDAL BOTTOMS OUT WITHOUT ACTUATING BRAKES. I TRADED AT 2014 DUCATI MONSTER 1200 FOR THIS BIKE AS I WAS HAVING BRAKE ISSUES EVERY YEAR WITH THAT ONE AS WELL. THIS IS THE 4TH TIME IN 4 YEARS THAT MY BRAKES COMPLETELY WENT OUT ON A RIDE. THE PREVIOUS 3 TIMES WITH THE 2014 DUCATI I HAD TO PAY FOR A BREAK FLUSH EACH YEAR AND THEY FINALLY SAID THE MASTER CYLINDER "MIGHT BE THE ISSUE" AND THE DUCATI SERVICE DEALER REQUIRED ME TO PAY FOR A MASTER CYLINDER FOR REAR BRAKE. I'VE NEVER HAD BRAKES FAIL WITH ANY OTHER MOTORCYCLE (HONDA, HARLEY, OR KTM). THIS HAS TO BE MORE THAN COINCIDENCE WITH FAILING YEARLY 4 YEARS IN A ROW. I HAVE TRIED TO CONTACT DUCATI CUSTOMER SERVICE BUT IT GOES TO VOICEMAIL AND THEY HAVE NOT CALLED ME BACK.
Corrective Action:
I CURRENTLY OWN A 2018 DUCATI MONSTER 1200S THAT I PURCHASED LAST YEAR NEW; THE MOTORCYCLE HAS LESS THAN 1000 MILES WHEN THE REAR BRAKES COMPLETELY FAILED. NO BRAKE FLUID LEAK OR BRAKE PAD ISSUE SEEN. REAR BRAKE PEDAL BOTTOMS OUT WITHOUT ACTUATING BRAKES. I TRADED AT 2014 DUCATI MONSTER 1200 FOR THIS BIKE AS I WAS HAVING BRAKE ISSUES EVERY YEAR WITH THAT ONE AS WELL. THIS IS THE 4TH TIME IN 4 YEARS THAT MY BRAKES COMPLETELY WENT OUT ON A RIDE. THE PREVIOUS 3 TIMES WITH THE 2014 DUCATI I HAD TO PAY FOR A BREAK FLUSH EACH YEAR AND THEY FINALLY SAID THE MASTER CYLINDER "MIGHT BE THE ISSUE" AND THE DUCATI SERVICE DEALER REQUIRED ME TO PAY FOR A MASTER CYLINDER FOR REAR BRAKE. I'VE NEVER HAD BRAKES FAIL WITH ANY OTHER MOTORCYCLE (HONDA, HARLEY, OR KTM). THIS HAS TO BE MORE THAN COINCIDENCE WITH FAILING YEARLY 4 YEARS IN A ROW. I HAVE TRIED TO CONTACT DUCATI CUSTOMER SERVICE BUT IT GOES TO VOICEMAIL AND THEY HAVE NOT CALLED ME BACK.
Additional Notes:
I CURRENTLY OWN A 2018 DUCATI MONSTER 1200S THAT I PURCHASED LAST YEAR NEW; THE MOTORCYCLE HAS LESS THAN 1000 MILES WHEN THE REAR BRAKES COMPLETELY FAILED. NO BRAKE FLUID LEAK OR BRAKE PAD ISSUE SEEN. REAR BRAKE PEDAL BOTTOMS OUT WITHOUT ACTUATING BRAKES. I TRADED AT 2014 DUCATI MONSTER 1200 FOR THIS BIKE AS I WAS HAVING BRAKE ISSUES EVERY YEAR WITH THAT ONE AS WELL. THIS IS THE 4TH TIME IN 4 YEARS THAT MY BRAKES COMPLETELY WENT OUT ON A RIDE. THE PREVIOUS 3 TIMES WITH THE 2014 DUCATI I HAD TO PAY FOR A BREAK FLUSH EACH YEAR AND THEY FINALLY SAID THE MASTER CYLINDER "MIGHT BE THE ISSUE" AND THE DUCATI SERVICE DEALER REQUIRED ME TO PAY FOR A MASTER CYLINDER FOR REAR BRAKE. I'VE NEVER HAD BRAKES FAIL WITH ANY OTHER MOTORCYCLE (HONDA, HARLEY, OR KTM). THIS HAS TO BE MORE THAN COINCIDENCE WITH FAILING YEARLY 4 YEARS IN A ROW. I HAVE TRIED TO CONTACT DUCATI CUSTOMER SERVICE BUT IT GOES TO VOICEMAIL AND THEY HAVE NOT CALLED ME BACK.
Mfg Campaign: 11351656
Recall Date: Aug 27, 2020
Ducati North America
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER A FEW MONTHS OWN THIS NEW DUCATI I STARTED TO LOSE FEEL AND EFFECTS FROM USING THE REAR BRAKE . AND QUICKLY THE REAR BRAKE IS NOW 100% FAILED , WILL NOT SLOW OR STOP THE BIKE AT ALL . BROUGHT IN TOO DUCATI AND WAS TOLD THERE MIGHT BE A POSSIBLE RECALL FOR REAR BRAKE LINES BUT I DO NOT SEE ANYTHING WHEN SEARCHING YOUR SITE OR DUCATI .COM *TR
Corrective Action:
AFTER A FEW MONTHS OWN THIS NEW DUCATI I STARTED TO LOSE FEEL AND EFFECTS FROM USING THE REAR BRAKE . AND QUICKLY THE REAR BRAKE IS NOW 100% FAILED , WILL NOT SLOW OR STOP THE BIKE AT ALL . BROUGHT IN TOO DUCATI AND WAS TOLD THERE MIGHT BE A POSSIBLE RECALL FOR REAR BRAKE LINES BUT I DO NOT SEE ANYTHING WHEN SEARCHING YOUR SITE OR DUCATI .COM *TR
Additional Notes:
AFTER A FEW MONTHS OWN THIS NEW DUCATI I STARTED TO LOSE FEEL AND EFFECTS FROM USING THE REAR BRAKE . AND QUICKLY THE REAR BRAKE IS NOW 100% FAILED , WILL NOT SLOW OR STOP THE BIKE AT ALL . BROUGHT IN TOO DUCATI AND WAS TOLD THERE MIGHT BE A POSSIBLE RECALL FOR REAR BRAKE LINES BUT I DO NOT SEE ANYTHING WHEN SEARCHING YOUR SITE OR DUCATI .COM *TR
Mfg Campaign: 11327327
Recall Date: Jun 4, 2020
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