Complaints & Recalls
Consumer Complaints
1 ComplaintDucati North America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There is a constant issue with the fuel level gauges (Ducati 59210242B) in this model of bike which causes the sensor to burn out randomly and unexpectedly thus possibly leaving someone stranded due to improper information from the bike. This could leave the potential for an accident as well if the fuel cuts out completely while highway driving and the unexpected deceleration causes someone to rear end the motorcyclist. This issue is on multiple forums, youtube videos, and I believe Ducati has redesigned this part a few times with the same issues reappearing. The only fix is to replace the unit which owners have to do at their own cost due to a faulty part that can crap out at any time. One theory is that the part fails due to ethanol exposure in the gasoline, but I have been using purely ethanol free gasoline ONLY in my bike for the past few years and this is the third time I am experiencing this problem and I have only owned the bike since 2021. It was replaced right when I bought it by the dealership I bought it from. I took it into my local dealer about a year and a half ago and they didn't replace it and said the problem went away. Now I am having the same problem again.
Corrective Action:
There is a constant issue with the fuel level gauges (Ducati 59210242B) in this model of bike which causes the sensor to burn out randomly and unexpectedly thus possibly leaving someone stranded due to improper information from the bike. This could leave the potential for an accident as well if the fuel cuts out completely while highway driving and the unexpected deceleration causes someone to rear end the motorcyclist. This issue is on multiple forums, youtube videos, and I believe Ducati has redesigned this part a few times with the same issues reappearing. The only fix is to replace the unit which owners have to do at their own cost due to a faulty part that can crap out at any time. One theory is that the part fails due to ethanol exposure in the gasoline, but I have been using purely ethanol free gasoline ONLY in my bike for the past few years and this is the third time I am experiencing this problem and I have only owned the bike since 2021. It was replaced right when I bought it by the dealership I bought it from. I took it into my local dealer about a year and a half ago and they didn't replace it and said the problem went away. Now I am having the same problem again.
Additional Notes:
There is a constant issue with the fuel level gauges (Ducati 59210242B) in this model of bike which causes the sensor to burn out randomly and unexpectedly thus possibly leaving someone stranded due to improper information from the bike. This could leave the potential for an accident as well if the fuel cuts out completely while highway driving and the unexpected deceleration causes someone to rear end the motorcyclist. This issue is on multiple forums, youtube videos, and I believe Ducati has redesigned this part a few times with the same issues reappearing. The only fix is to replace the unit which owners have to do at their own cost due to a faulty part that can crap out at any time. One theory is that the part fails due to ethanol exposure in the gasoline, but I have been using purely ethanol free gasoline ONLY in my bike for the past few years and this is the third time I am experiencing this problem and I have only owned the bike since 2021. It was replaced right when I bought it by the dealership I bought it from. I took it into my local dealer about a year and a half ago and they didn't replace it and said the problem went away. Now I am having the same problem again.
Mfg Campaign: 11618083
Recall Date: Oct 4, 2024
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