Complaints & Recalls
Consumer Complaints
4 ComplaintsDrv Suites
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545919
Recall Date: Sep 21, 2023
Drv Suites
Defect Description:
WHEELS
Potential Consequences:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It was falling out of the caliper and the brake caliper was also extremely loose. I couldn't find any mobile service company on a Sunday evening, so, I had to remove the caliper, remove the brake pad and reinstall the caliper without the pad. The caliper clips were bent out of shape allowing the caliper to become loose. I had to straighten the clips with a hammer. I Installed the spare tire, turned off the trailer brakes and towed it back to our seasonal campground. Not the safest thing to do but I had no choice. The caliper clips were replaced in July of 2021 because at that time I had the caliper and rotor come loose putting us on the side of the road. Dexter axle sent me improved caliper clips stating that they were heat treated and the original clips were not. They paid a repair facility to install the improved parts. I reported that issue to you at that time and you required DRV to do a recall. I feel I have been extremely lucky that the front tire hasn't caused the rear tire come apart too, causing me to lose control. These issues caused us to be seasonal campers for the last two seasons reducing the number of times we tow it. We have only put 1500 miles on the camper since the first brake failure in July of 2021. I have monitored the tires temperature since our first tire failure. The right front tire is always 20-30 degrees hotter. I believe it is a brake/axle problem. DRV feels no responsibility as we are out of warranty. Copy and paste link for video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545919
Recall Date: Sep 21, 2023
Drv Suites
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2021 DRV All Aluminum Trailer. The contact stated he was an independent mechanic, and while he was rotating the tires, he noticed that the upper side of the brake caliper was missing the clips. The contact stated that he attempted to install new clips on the brake caliper; however, the clips failed to tighten because the brake caliper bracket was fractured. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 21V733000 (Service Brakes, Hydraulic). The contact stated that the recall remedy did not include the replacement of the brake caliper bracket. The manufacturer referred the contact to the dealer for the trailer inspection. The local dealer was contacted, and an appointment was scheduled. The trailer was not repaired. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2021 DRV All Aluminum Trailer. The contact stated he was an independent mechanic, and while he was rotating the tires, he noticed that the upper side of the brake caliper was missing the clips. The contact stated that he attempted to install new clips on the brake caliper; however, the clips failed to tighten because the brake caliper bracket was fractured. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 21V733000 (Service Brakes, Hydraulic). The contact stated that the recall remedy did not include the replacement of the brake caliper bracket. The manufacturer referred the contact to the dealer for the trailer inspection. The local dealer was contacted, and an appointment was scheduled. The trailer was not repaired. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2021 DRV All Aluminum Trailer. The contact stated he was an independent mechanic, and while he was rotating the tires, he noticed that the upper side of the brake caliper was missing the clips. The contact stated that he attempted to install new clips on the brake caliper; however, the clips failed to tighten because the brake caliper bracket was fractured. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 21V733000 (Service Brakes, Hydraulic). The contact stated that the recall remedy did not include the replacement of the brake caliper bracket. The manufacturer referred the contact to the dealer for the trailer inspection. The local dealer was contacted, and an appointment was scheduled. The trailer was not repaired. The failure mileage was approximately 3,000.
Mfg Campaign: 11544102
Recall Date: Sep 12, 2023
Drv Suites
Defect Description:
SERVICE BRAKES
Potential Consequences:
I heard a scraping noise coming from the passenger right front axle. I jacked up the camper and the right front wheel would spin forward but not backwards. It made a scraping or grinding noise when spinning the tire. We called a mobile technician and he first discovered that the caliper brackets were bent allowing the caliper to move around and had lightly scraped the inside of the aluminum wheel. Second thing the mobile technician discovered was the rotor was not bolted tight to the hub assembly. He found that several bolts were missing and the ones that were left were all loose. His comment was we would not have made it to our next destination. He said if we hadn't noticed this and the brake rotor came completely loose that the consequences would have been catastrophic. He used a thread chaser on the hub and installed new bolts.
Corrective Action:
I heard a scraping noise coming from the passenger right front axle. I jacked up the camper and the right front wheel would spin forward but not backwards. It made a scraping or grinding noise when spinning the tire. We called a mobile technician and he first discovered that the caliper brackets were bent allowing the caliper to move around and had lightly scraped the inside of the aluminum wheel. Second thing the mobile technician discovered was the rotor was not bolted tight to the hub assembly. He found that several bolts were missing and the ones that were left were all loose. His comment was we would not have made it to our next destination. He said if we hadn't noticed this and the brake rotor came completely loose that the consequences would have been catastrophic. He used a thread chaser on the hub and installed new bolts.
Additional Notes:
I heard a scraping noise coming from the passenger right front axle. I jacked up the camper and the right front wheel would spin forward but not backwards. It made a scraping or grinding noise when spinning the tire. We called a mobile technician and he first discovered that the caliper brackets were bent allowing the caliper to move around and had lightly scraped the inside of the aluminum wheel. Second thing the mobile technician discovered was the rotor was not bolted tight to the hub assembly. He found that several bolts were missing and the ones that were left were all loose. His comment was we would not have made it to our next destination. He said if we hadn't noticed this and the brake rotor came completely loose that the consequences would have been catastrophic. He used a thread chaser on the hub and installed new bolts.
Mfg Campaign: 11427624
Recall Date: Aug 3, 2021
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