Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Drv Suites
Safety Issue:
DRV Suites (DRV) is recalling certain model year 2016-2017 Elite Suites and Mobile Suites fifth wheel recreational trailers manufactured January 29, 2016, to November 14, 2016. The brake caliper bolts may loosen, causing a loss of braking capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99.02.08
Recall Date: Dec 23, 2016
Drv Suites
Safety Issue:
DRV Suites (DRV) is recalling certain 2014-2015 Tradition, 2014-2016 Full House, 2006-2016 Elite Suites, and 2013-2016 Estates fifth wheel travel trailers. The affected vehicles have front side reflex reflectors located above the maximum height of 60". As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99.02.05
Recall Date: Aug 5, 2015
Consumer Complaints
2 ComplaintsDrv Suites
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Corrective Action:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Additional Notes:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Mfg Campaign: 10936336
Recall Date: Dec 19, 2016
Drv Suites
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Corrective Action:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Additional Notes:
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE MAY OF 2015 BUT THEY SAID THAT IT WAS NO LONGER UNDER WARRANTY. WE ENDED UP GETTING A LOCAL SHOP WITH A BACKHOE TO HELP RAISE THE COACH UP SO WE COULD HOOK TO IT. THIS COST US $400. WE TRAVELED TO OUR DESTINATION IN MESA, ARIZONA THE NEXT DAY AND GOT HELP FROM A LOCAL RV REPAIR SHOP TO UNHOOK THE UNIT AND PUT IT ON JACK STANDS. THE TECHNICIAN PROCEEDED TO CONTACT THE MANUFACTURER OF THE HYDRAULIC SYSTEM, LIPPERT, IN INDIANA. THEY TOLD HIM THAT IT WASN'T THE PUMP, RATHER IT WAS THE CYLINDERS. THEY SAID THAT THEY HAD OTHER OF THIS MODEL FAIL. THE TECH ASKED IF THEY WOULD COVER THIS AND THEY SAID NO, IT WAS ONLY WARRANTED FOR ONE YEAR. WE ENDED UP PAYING FOR THE NEW CYLINDERS. TOTAL COST OF THE CYLINDERS AND LABOR WAS $1790.85. WE UNDERSTAND THAT MANUFACTURERS ONLY WARRANT THEIR PRODUCTS FOR A CERTAIN PERIOD OF TIME, BUT FEEL THAT IF THEY KNEW THAT THEIR CYLINDERS WERE FAILING THEY SHOULD HAVE MADE THAT KNOWN TO US, AND REPAIRED IT BEFORE WE HAD THIS PROBLEM. HAD I BEEN UNDER THE FRONT OF THE COACH WORKING ON THE BATTERY OR GENERATOR, WHICH ARE BOTH LOCATED UNDER THE FIFTH WHEEL, I COULD HAVE POSSIBLY BEEN CRUSHED. ALSO IF THEY HAD FAILED WHILE WE WERE DRIVING ON THE ROAD THEY COULD HAVE DROPPED AND CAUSED DAMAGE OR AN ACCIDENT. *TR*DT*JB
Mfg Campaign: 10936336
Recall Date: Dec 19, 2016
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